Improvements Please!

My girlfriends and I spent our second annual summer trip at La Posada. Last year we had a wonderful experience at La Posada. This year was a different story. Both rooms were dirty - we found hairs in the bed, dirty floors and a filthy bathtub. Several lightbulbs in the rooms were not working. The pool area is too small for the number of guests at the hotel. Several people came to the pool but had to leave because there were no chairs for them. We definitely will not be staying at La Posada next year.

Great Property, Staff Needs a Few Lessons in Customer Service

The pool and spa at La Posada are outstanding. But the staff seems just one step below a luxury resort. Our first room was dreadful, not to mention it had a queen bed when we were promised and paying for a king (my boyfriend is 6'6"!) They promised to get us into a new room ASAP and then we spent the whole day sitting in the lobby with our luggage and waiting for the room to be cleaned. By 4pm, I simply lurked by the reception desk until someone went up to check the room. It had been cleaned hours ago but no one had bothered to check! When I complained at checkout they said they were very busy and it wasn't their fault! And the two guests behind me made similar complaints and were told exactly the same thing! So much for top-notch customer service. Is not worth the money, pick somewhere else unless you must have a pool and spa.

Luxury Hotel -- I don't think so!

We just returned from a 4 night stay at the La Posada. I find it hard to believe that it is actually listed as one of the Leading Hotels of the World and is even in the American Express Platinum Program for Fine Hotels. We were disappointed in just about everything with regard to the hotel. The service was absolutely awful. The hotel is run entirely by kids that appear to be just out of college. We never saw anyone around watching what was going on at the hotel -- like a manager! We specifically asked for a quiet location and actually upgraded to a deluxe room. The room and its patio faced the parking lot. The back side of the room with the window faced the lawn area which was pretty -- one problem -- it is where all of the activities were held such as weddings. There were 2 weddings on Saturday - 1 of which had a band which played loudly until around 12:30 a.m. Needless to say, we got no rest that night. The hotel when we complained that night was not sympathetic at all and told us that that was just part of staying there -- that many weddings were held in the summertime. Not something you want to hear when you just want a good night's sleep. I visited the Avenayu Spa for a massage and facial and actually had my face burned by the aesthetician. The one nice thing is that the hotel does have pretty grounds, but you don't stay on the grounds. The rooms are minimalist at best - very small bathroom and furnishings are minimal. We may return to Santa Fe, but never to the La Posada. This is a very overpriced hotel -- you'd be better to stay at a La Quinta rather than a La Posada.

Dark room, filthy patio, dirty corridor, no manager in sight

I joined three other friends on a weekend trip to Santa Fe (April 30-May 2). We had booked two rooms of equal price ($229) at La Posada. I had never been to Santa Fe before and was looking forward to all the charms promised by the La Posada website and brochure. On checking in, I realized I was not going to be overwhelmed with charm.

The front desk had run out of keys, and was only issuing one per room. This presented something of a problem, as my roommate and I were on different schedules and needed access to the room at different times.

The biggest problem we had was with the room (110). It was accessed by a dirty hallway with a catfood bowl inside the door. (It looked like someone on the staff was feeding a local cat.) The room was tiny and dark, close to the road on one side and the parking lot on the other. The patio was filthy, covered with twigs, and clearly had not been wiped down in months. Had I wanted to spend any time on this filthy patio, I would have thought I was staying in a motel, because I could literally touch the cars parked next to it.

The bathroom was tiny, with a large hole cut in the window screen, apparently to allow you to open the window. So what was the point of the screen? The ceiling was so low in the shower that anyone much taller than 5'6" would have trouble washing her hair.

The room our friends got, Room 214, was much larger and brighter by comparison, although they were paying the same price and we had been assured that the rooms were the same. When we asked at the front desk if we could be moved to a comparable room, the answer was "we're fully committed". Not only was our friends' room better, but the treatment they received was better as well! They got chocolates at turndown every night. A minor detail, but it added insult to injury. The hotel gave us a $50 discount per night on our room, but we still felt gypped, especially when we found out that $179 was the advertised rack rate for that room after all.

Many details were amiss in the overall property, from missing bricks in the walkway to broken ceiling panels in the spa. As one of my friends said, "This is the worst 'Leading Hotel of the World' that I have ever stayed in." I am amazed that LHW allows La Posada to be associated with their brand.

On the good side, service was excellent at the spa and at the restaurant Fuego. It was only the people at the front desk who were rude. I fault the hotel manager for letting what could have been a first-class hotel fall into shabbiness and sloppiness.

Good Location, Nice Grounds, Vibrating Walls, & Tiny Rooms

Booked on Expedia, but received a promotional % email from RockResorts days later @ 1/2 the price. I spoke to Tony @ the FD who said he couldn't do anything about the % since I booked through Expedia. So I asked him for a free upgrade since I was paying twice as much.He said okay. When we arrived we received room 170- ground level with views of a wall & a fence. It felt like a cave. The bed was tiny. I called the FD and asked for a king bed and something less claustrophobic. The front desk gal said suprisingly "Oh, I've never seen that unit". I thought that was a polite response. Anyhow they moved us to 289. (Tim - the valet was great). The room had a nice king bed and was nicely decorated except the walls were vibrating. The pictures were even turning. I didn't want to change rooms again (I like the 2nd floor & the king bed)- so I stopped @ FD & asked them to have maintenance check into it. (They fixed it) We enjoyed the flute player in the lobby, and ghost tour. The artwork is very nice. And the location is great. Pool and bar nice too. I don't think I'll stay there again though. The rooms are so small.

Stay at La Posada

What a wonderful place to stay in Santa Fe. The rooms are casits spread over the grounds. Each individual, some have wood-burning kiva fireplaces, patios, or full sitting rooms and separate bedrooms. The grounds are lovely and the spa and spa services are terrific. Close to downtown. The service was attentive and friendly. Check out the bar. We've recommended LaPosada to friends, and everyone has had a wonderful stay.

Do yourself a favor - don't stay here.

Wow, what a bad experience I had. I sincerely hope my stay was a fluke and not La Posada's standard. My wife & I live in Santa Fe, so decided to make an escape away from the kids one night to the La Posada.

Despite the negative reputation the hotel has with the locals, we decided that it looked nice, therefore we'd give it a shot. I must say that not every detail was horrible, as the valet staff was over the top phenomenal although clearly short - staffed as many other areas of the hotel seemed. However, I hated everything else. The reservationist told me that my room would be a spacious suite with a fireplace and patio.

He even ensured me that my request to be near the pool/spa area could definitely be honored. Upon check-in, my room was quite the opposite, which Tony (who ironically was my reservationist as well) failed to tell me. I had to wait to be surprised upon arriving in the room! With the assistance of the valet staff, we trecked in the cold to a room in the front corner of the property. Far away from the requested pool & spa area and inconveniently located on the corner of a very busy intersection. I was very upset when I realized that this is where my room was located, and we weren't just being given a tour of the property. My room felt like a dungeon. Small (you really would not believe how tiny this room was!), very dark, dingy, and very, very dirty. The room was located inside of a building with a few other rooms as well. The room vibrated when the heat turned on and let's just say that the walls were extremely thin. We asked to be moved to another room and after being shown 5 or 6 others, some of which were in the same building, we decided to stay where we were. Surprisingly, many rooms were worse than ours! My wife and I decided to make the best of it and stay the night. We had dinner in their signature restaurant, Fuego, which was nice but expensive. The food was prepared well, but the portions were very small. Following dinner we relaxed in the lounge and were surprised to hear other La Posada guests expressing similar concerns as we were regarding our room. Needless to say, staying was a big mistake. The many noises of the building didn't allow us to sleep, and the front desk showed little concern when we called them. After the phone rang about 30 rings, someone finally answered. We were offered to look at other rooms - the same ones as earlier - but denied. Who wants to walk around this property again in the MIDDLE of the night especially since it was cold and not well-lit at all. The man at the front desk also stated that the building we were in "always vibrates" and there was not much they could do about hearing our neighbors or any other person walking in the hall or up the stairs. At 6AM it was time to go. We could've gotten a better night's sleep - even with the kids - staying at our home just a few miles away. Upon checkout, we were shocked that a manager was not available. He was not scheduled to be in until 7 or 8AM - nobody was sure! With all the problems they have and no manager is on at night? We left our name and number and to this day still have not received a call back from him. I guess the locals are right. This place needs help. I would not recommend staying here.

Fantastic stay

Our recent stay at the La Posada was incredible. Every person on staff combined to make our visit one of perfection. The food was beyond compare to any place in santa fe, a town renown for its culinary delights. The grounds and rooms were perfect. The Staub House Bar staff makes great use of Tequila! Civility is alive and well at the La Posada in Santa Fe!

This place is first class all the way! Comfort, relaxation, beauty...the works. Best hotel visit EVER!!

La Posada is the best hotel visit I've had in many a year! Everything in the brochure is the TRUTH! The food is excellent, the service is prompt and courteous. There are no disgruntled condescending attitudes from the employees. The spa is divine! And, the price is perfect for all that is offered.

Great place

Great place - great service - great food - great location but a bit overpiced. The rooms need to be updated and the grounds need to be better manicured for the price. But - I would go back.