La Concha Resort: A Renaissance Hotel

Address: 1077 Ashford Avenue, San Juan, 00907, Puerto Rico | 4 star resort
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This 4 star resort, located in the Condado/Santurce area of San Juan, is near Condado Beach, Aquatica, Ashford Avenue, and Santurce Marketplace.
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      TravelPod Member ReviewsLa Concha Resort: A Renaissance Hotel San Juan

      Reviewed by joelle

      Amazing and beautiful resort!

      Reviewed Jun 3, 2011
      by (1 review) Atlanta , United States Flag of United States

      I absolutely loved the La Concha and would stay there again in a heartbeat! The views from my room were stunning, the customer service first rate and the amenities were awesome!

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by sharky-alphie

      We had a wonderful stay

      Reviewed Nov 11, 2010
      by (2 reviews) , United States Flag of United States

      Great Amenities, Great Service and Great Views of the ocean.

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by flyboy2


      Reviewed Feb 7, 2010
      by (7 reviews) Homewood , United States Flag of United States

      Words can not describe this 5 star venue, I just wish we had more then one night at this place. I am sure in the future I will be back and staying longer at this resort.

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews La Concha Resort: A Renaissance Hotel San Juan

      Way Overpriced


      This hotel is definitely not worth the price right now, maybe when it is all done and the area around it improves it will be nice.

      As for now, when you walk the beach in front of the hotel you will notice that you are surrounded by abandoned buildings filled with grafitti, just not a pretty picture.

      The prices at the on site bars and restaurants are way overpriced. The pools are scenic yet very small and non functional, they serve as more of a cool bath. Also the small pool by the beach never gets sun. For the price I would have expected more amenities. The views from the room are great however most rooms do not have balconies. Probably the only thing worth noting about this hotel were the comfortable beds both in the room and by the pool. In conlclusion if you are looking for an expensive hotel with very few amenities in an ok area then you have found the right place. However at the price they are charging there are many more resorts in puerto rico which are far superior.


      Eddie Sipple

      General Manager

      Will be a great hotel when it grows up


      Stayed here in January 2008. Stumbled onto the hotel when everything else around was booked (it was the weekend of the fiesta). What a pleasant surprise! A large room with an ocean view. (looking at the hotel plan, it seems like all rooms are ocean view rooms). Condado is a great neighborhood with lots of shopping and eating within walking distance. The hotel has a "private" beach and two swimming pools making for a lot of fun for youngsters,

      Before I put out my observations about the negatives, let me add that the hotel opened about two months ago and has a lot of growing up to do. There is construction next door and not everything in the hotel has been completed. The room has a large flat-screen HDTV and a DVD player but no HBO. There is an ihome in the room but the slot would not allow me to dock my ipod. The air conditioner would not cool below 70 deg no matter what I did. There are two hot tubs but neither of them had a water temperature above 80 deg F. The water also smelled like sulfur!

      With these problems worked out, I think this will be a great location to visit.

      Nicest Resort on Condado Beach


      If you like art deco boutique hotels than this is the place for you. The staff is wonderful and the lobby is modern contemporary.

      Once this strip of San Juan is renovated, it will be the place to stay. Level 25 on the second floor is pricey but the outdoor bar has tapas. The Budatai Restaurant above the Salvatore Ferragamo store across the street has good food, a great vibe and overlooks the park next door to the hotel. Old San Juan is close but not walking distance. I recommend renting a car if you intend to visit El Yunque Rain Forest because the park is free and the tours are overpriced.

      The hotel beds were a little hard for my taste but I was upgraded to a suite with a balcony because of my platinum elite status. There were two plasma TVs with DVD players and all the rooms overlook the ocean.

      The pool is heavenly and the spa is oceanside. I would diffinitely recommend this hotel to young singles and couples. If I return to Puerto Rico in a couple of years I will stay here again.

      Promising but much room to improve


      Just got back from 4 nights at La Concha. Basically I think this WILL be a great hotel, but it is far from great now. Here are some pro's and con's:

      PRO: Stunning view from room - full length window enhances ocean view

      CON: Toilet broke and couldn't be fixed

      PRO: Lobby decor and bar extremely well done

      CON: Room, though 'cool' and attractive, was actually very small

      PRO: Staff is extremely polite and tries to be helpful

      CON: Gave us bad directions to El Yunque and it took them 10 minutes to get us a cab

      PRO: Lots of nice restaurants within easy walking distance

      CON: Like the hotel, the whole neighborhood isn't quite there yet. It is really a peculiar mix of high end stuff (hotels, condos, restaurants, shopping) and deserted buildings, heavy construction, and general chaos. Their are about 10 super high end shops (Cartier, Gucci, etc) which must be subsidized somehow because I didn't see one customer in any of the stores. I think in a few years the whole area will be beautiful.

      PRO: Can't beat being on the beach, and we personally enjoyed the somewhat choppy surf.

      CON: Beach is marred by the abandoned buildings, and is quite small in comparison to other resorts

      PRO: Pool area is beautifully done - really top notch

      CON: Lots of stuff just isn't there yet: fitness center, casino, high speed internet. Plus, lots of little things - can't order movies in room, there is no standard 'guide to the area' in the room. Just basics you would expect that weren't there.

      PRO: The outdoor bar area was pretty lively Sat and Sunday night, with live music til Midnight both nights

      CON: The live music is LOUD, it will interfere with your sleep if you decide to go to bed early.

      In summary...we really had a good time on our trip, but I really can't recommend the hotel at this point - too many glitches. I guess it is to be expected for any property this new, but overall I was a bit disappointed.

      Best regards,

      Eddie Sipple

      General Manager



      I would agree with the other two reviews before me.

      The hotel is absolutely stunning, but still lot of construction going on on the side. It doesn't really affect your stay at all. Lobby area and bar are very contemporary. Entire area has a very south beach feel to it. Beach is rough. High waves. You see a lot of surfers there in the weekends. Rooms are nice size. Very modern furnishings. Entire back wall is windows. EVery room has an ocean view!

      Staff is very helpful. Concierge gave us tips on our trip to El Yunque.

      Do not eat at Ikakos - restaurant across the street. WAy too overpriced. Try Yerba Buena on Ashford or Barrachina in Old San Juan for authentic food.

      Best regards,

      Eddie Sipple

      General Manager

      The beautifully designed La Concha Hotel in San Juan


      The La Concha Renaissance hotel in San Juan is a top notch hotel, that once finished will be a spectacular 5 star hotel. Having said that I wouldn't hesitate staying there even though they still need to complete the tower building next door as well as the casino, spa and larger restaurant. I was told they expect to have everything in the main hotel competed over the next 3 months, but in the meantime the hotel is operating at 60% capacity. (the top floors from 7-12 are all complete and lovely). The casino, tower building next door and spa won't be finished for quite sometime. There were some minor bugs they have to work out but it's just growing pains and it seems the management is there to make sure all of the little things get worked out.

      When you walk into the lobby you feel like you are in a very European, trendy and contemporary hotel with beautiful furnishings. The front desk area and the bar in the main lobby is magnificent with some of the most interesting lighting and furniture designs I've ever seen.

      The staff at the front desk is there to please and they were extremely friendly and accommodating. Especially Michael the Head Concierge and some of his staff - Maria Isabel, Michelle and Louise. They went out of their way to make our stay enjoyable. They gave us some good suggestions for restaurants although I'd avoid the Argentinian Restaurant behind the Walgreens.

      The deluxe rooms are large with a king or 2 queen beds, a great plasma television, and a nice European style bathroom with a large shower that has two amazing shower heads. Although there are few rooms with balconies you can open your door up to face the ocean and there is a rail there. The beds are comfortable with pillow tops and a nice soft duvet cover and comforter. Also great soft feather pillows. The furnishings are very contemporary and also practical with lots of great lighting. At night they had turn down service (which was included) and besides turning down the bed, they put on very soft colored lighting that gives the room a very relaxing and soothing feel.

      The pool and bar area outside the lobby is also very nice. The hotel as I said wasn't filled to capacity so it was never difficult to get a chair around the pools or the beach. There is a great grill restaurant by the pool where we enjoyed good hamburgers and 'sliders'. The staff was always available to order drinks or food by the pool.

      The hotel is directly on the beach but the waves are very high at this particular beach. The red flag was up most of the days we were there so swimming is somewhat difficult and there is a wicked undercurrent. On the other hand, the beach is clean and great for a good long walk along the strip. We mainly swam at the pool in the main area. There is also a pool adjacent to the beach but you don't get much sun there.

      On New Year's Eve they had an amazing party and all the hotel guests were invited as well as a lot of the investors of the property, so it was a who's who of San Juan . We had a lot of fun people watching and the staff certainly throw a great party. There were over 1000 people filling the pool area and the main lobby but it never felt crowded. It was very well organized and the staff deserves recognition for working so hard to please. Most of them were up all night.

      I wouldn't hesitate staying at this property even though it won't be complete for some time. We didn't feel the construction in the hotel itself. The street (Ashford Street) is still undergoing a lot of transformation and construction and I'd say in about 5 years this will be the place to be. They are saying it's another South Beach, and I'll vouch for that, but it's not quite there yet.

      If you stay at La Concha you won't be disappointed. We really enjoyed our stay there.


      Growing Pains at La Concha


      Stayed there over the Xmas week. Hotel had just opened two weeks earlier. It is part remodel of an old hotel part new construction (still in the early stages).

      THE GOOD: Eastetically beautiful, very modern lobby and minimalist feel. Great bar in the lobby with chill out music playing during happy hour. Personel extremely friendly and with a few exceptions very attentive. Food very tasty. Location at the end of Condado beach with a with swath of SUNNY beach (quite a feat for North Coast hotels). Great restaurants nearby (Ajili mojili, Strip house, Sushi, Ramiro's)

      THE BAD: NO wireless yet. Housekeeping didn't show up till 5p to make beds and clean room. No rollaway beds. Erratic towel and bath supply. Doors not soundproof (easily heard street noise and pool music though we were on the ninth floor). A/C barely cools though brought to the attention of management. MAJOR screw up on lunch order which also took 1:40 mins to come. Both hot tubs not ready for use. Workout gym not ready for use (get free pass to Marriott's gym). Concierge screwed up on ferry reservation to Culebra which wasted half a day of our vacation (Don't even think of going there without prior reservation and prepay, get a confirmation number and just go to ticket window directly bypassing the enormous line). In response to all this the general manager was very understanding and comped two meals and one night. That satisfied us.

      IN SUMMARY: Go with care and forewarned. I expect in a few months all these issues will be sorted out and this will make La Concha a great hotel.

      Best regards,

      Eddie Sipple

      General Manager

      TripAdvisor Reviews La Concha Resort: A Renaissance Hotel San Juan

      4.50 of 5 stars Outstanding

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      Traveler Photos La Concha Resort: A Renaissance Hotel San Juan

      Sunrise in San Juan
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      View from the Room
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