L'Auberge Casino Resort Lake Charles
How has this resort rated in the past?
- Room service
- Swimming pool
- Business Services
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Historical Traveler Reviews L'Auberge Casino Resort Lake Charles
Wow! I'll be back!
A few weeks before our stay, we stopped by on our way back from Coushatta. We gambled about 4 to 6 hours. I played very slow, because I wasn't hitting anything. It was incredibly crowded and lines for the buffet were aweful....
However, we called to ask for comped rooms after we got home. We got two and two comped rounds of golf. So, off we went. The change was incredible. The staff seemed much more relaxed. The room was very nice, the bed was the most comfortable I have ever slept in. The blackjack dealers, Martini and Juan were so much fun that I stayed at the table for six and a half hours!
We were given $100.00 for dinner at Snake River Grill, which was superb. and $40.00 for lunch at the Nevie Beach Grill by the pool. Had lunch there two days, the menu is really interesting....best thing is the soft shell crab sandwich!!Yummm.
My husband loved the golf course, which provided sandwiches and drinks free! We will definitely try to get back before September, when the course opens to the public.
I am curious to see how the great comps hold out.
I will not go to any of the other casinos in the area if they continue to give rooms. I was very sad to leave. The pool area was incredible. Felt like I was at a resort in Hawaii, instead of in Lake Charles.
Nice place--generous comps
Stayed at L'auberge 7-24 to 7-25
The grounds are nice, especially with the golf course on site. I like the setup where they have a large hallway that extends in a U-shape around the casino, so that you do not have to walk through the casino to get to hotel rooms/restaurants/pool area/etc.
Rooms: I would rate the rooms as being consistent with a 4-star hotel, better than your usual Sheraton/Westin/Marriott/Hyatts.
Pool area: very nice--the lazy river was nice and the free tubes and umbrellas were a nice touch.
Restaurants: ate at the buffet and cafe. Food was average.
Casino: much nicer than the other casinos in Lake Charles area. Plenty of table games and the dealers are very pleasant. Casino host and pit supervisors were very generous with comps (they comped all room, food, and beverage charges for me).
My husband and I stayed 1 night, our first time ever gambling. Our first shock was the cost of rooms. $129.00 for a Tuesday night seemed a little steep. We checked in after 9pm, took showers and went in search of food only to find out that all kitchens were shut down to clean cooking vents. Not even any room service. Needless to say, there were many angry hungry guests. Finally arangements were made for the cafe to cook in the buffett area. Our food (finally at midnight) was free but really bad. Our meat was raw and the couple next to us had oozing pancakes. Our waitress was nice but talked bad about other customers which made us wonder what she was saying about us.
We found the hotel, on a whole, pretty dirty. Dead flies everywhere, a huge dark stain in the middle of our room floor, cookie crumbs? galore behind the curtains and the best part, a pair of mens underware outside the elevator when we checked in and it was still there the next day when we checked out. (we let the desk know) but does anyone check the halls?
My husband and I both noticed that every time we went to the restroom that there were always several maids or clean up crew? just hanging around. We never saw any cleaning going on.
The fire places were a nice touch but the area was littered with cigarette butts, ashs, dead flies and burnt sticks that I assume children had played with.
The pool area was closed.
The casino was quiet with no smoke smell, which was nice. We will not go back. I asked for a suggestion form at check out, I was given a blank stare as if that had never been asked before. No suggestion forms. And someone please get the cobwebs off of those beautiful deer head chandilers.
Loved the Bedding!!!!!(and the betting)
My mother and father-in-law, my husband and I and our three children went to L'Auberge du Lac for a few days to get away. This hotel was very nice. We all enjoyed the Luxurious bedding....the best pillows and soft sheets! I have stayed in upscale hotel rooms in Vegas and none compared to the bedding here! I cannot say enough about it. I have never felt more at home in a hotel room as far as the bath, bedding, and comfortable robe and slippers. The turn-down service with a chocolate is nice. I don't drink coffee but if you do, there is not an in room coffee pot , you have to travel downstairs into the casino to get free drinks at the "help yourself" beverage area or go to the Latte shop also located downstairs. *If you take kids....make sure its not raining! The pool and lazy river look like lots of fun but unfortunately it rained the whole three days we were there. One thing we did notice and heard from others is that the pool closes at 8pm, kinda early (hopefully this will change soon.) Beautiful golf course right outside to play...(unless it's raining) I would say the eateries are a bit high priced at the hotel. The casino feels just like vegas. Overall... and considering the rain, I will definately go back....this place was a great experience.
Loved The Hotel And The Casino
This hotel was excellent, the service was great. We enjoyed our time in the Casino. I would recommend this hotel, it was a great get away. The pool area was also very nice.
Great Get-Away Close to Home
Thanks! L'Auberge du Lac We had a great time! Even my last minute reservation for a Wed & Thurs nite stay was without problem. The staff was great! The rustic, hill country atmosphere was warm with a lobby fireplace, stone, slate and carved wood trim made for a friendly greeting. Our original room did not meet my expectation, but was changed without any unfriendliness. Our reassigned room had a pool and forest view from the 12th floor. It was perfect! The room and bath were very clean & comfortable. Not as posh as the Beau Rivage but cozy and tastefully decorated. The casino was very open & airy-great for us non-smokers. My husband enjoyed the $5 Blackjack tables and I won a small pot in slots! I spent one afternoon at the spa-it was beautiful and my massage was great! The spa is very clean and beautifully decorated in soft sage greens with tea light candles, soothing music and relaxing scents. The lazy river and pool complex was great, too! Lots of chaise loungers, umbellas, and cabanas. The tubing was fun! The swim up bar terrific! We dined at the buffet several times-it was ok-not great, but satisfying. The Jack Daniels Grill was tastier and the live music encouraged dancing and sing-along. My husband will bring his golf clubs on a future trip-the course is beautiful. Lake Charles you've got a winner! We'll be back and bring friends next time!
Beware of the BUFFET
The hotel is new and the ammenitites are many. Overall, the property is beautiful and the service is acceptable. However, there are serious problems lurking just out of sight.
#1 Problem - Overall control and management of the hotel is lacking. Example: Upon checkin we were informed that the rooms which were confirmed and guaranteed were not available and that we would have to accept lesser rooms than were originally reserved. This was either a "Bait and Switch" tactic or the hotel does not have good planning which leads to poor service.
#2 Problem - Cleanliness and sanitation - Example: All of the members of our group became ill after eating in the Buffet at the hotel. In a new facility the cleanliness of the restaurants are hard to gage. The staff in the eating areas appeared careless in their appearance and I believe the illness our group experienced was a result of unseen careless practices in the kitchen.
#3 Problem - Air Quality - Example: When entering the building in the main lobby the guest is hit immediately with the strong oder of Cigarette smoke. This gets stronger as you enter the gaming area. If you are a nonsmoker this casino is not going to be as plesant to play as the Beau Rivage in Biloxi. There is no place you can go to escape the smoke, unless you like to play golf. This obviously is a deficiency in the design and layout of the hotel.
The hotel is beautifully located and it is very new. However, I am convinced that the problems above demonstrate serious deficiencies of management and planning that will manifest themselves in other ways as time goes on.
I Thought It Was School. Never Seen So Many Children
Stayed two nights at the L'Auberge Du Lac Hotel and Casino in Lake Charles, La..... The staff did a great job. From the time the valet took the luggage at the car, he stayed with me until I was checked in and into my suite..... The Hyatt should take lessons from these people....Last month it took me 4 tips to get in my room at the Hyatt Regency in Savannah, Ga. The food was above regular casino food and the room service was great......The only thing I could find wrong was the lighting in the room and bath.....It was bad.......I have never seen so many children with the exception of a grade school.....Guess they loved the great pool and lazy river.....Love the picture of the cow eye in the bathroom....
Will return as soon as possible....
Went to L'auberge to check it out 6/21 to see the new kid on the block as far as casinos go. Was there about a hour during the noonish hour and the place was hopping. After some time at the craps table had to leave, but wanted to come back for a closer visit. Went to the host desk to see about a room and golf for 6/25, expecting to hear it was full my new host Ana set me up with everthing I needed for my next visit including my Tee time. Saturday came and showed up early and was allowed to check in and put my stuff in my room. Now the room is no Venetian or Beau Rivage but is nice and the bed was very comfortable. Made my way down stairs and still found a $5. craps table around which was nice. I like playing the $5. tables because the people get more excited then the higher minimum tables. Didn't win but that was no fault of the casino just bad dice that round, the waitress's were around often with with good drinks, not watered down ones.
Went to the center bar and sat down at the video poker machine to slow down a bit. Bartender was very nice looking lady mixing really good drinks. After about a hour went up to the room to clean up for supper. Went to the Jack Daniels Bar and Grill for a drink and to check out the menu and the servers. Was told the seating would be about a hour so we decided to go to the Buffet instead but I could had sat there and watched the waitress walk by, talk about eye candy. Next time I will be smart and make my reservation before hand so there will be no wait. The buffet was very nice with a better than expected selection of food and great service. They have set the bar for all the other Lake charles casino buffets. After supper gave the craps table one more chance to give me back my money with some limited success deciced to call it a night. After a good night sleep was ready to hit the links on there new course. All the people at the golf course were professional with no golf nazi's around to harass the hackers. Look forward to playing the course again. All in all I think L'auberge will be the place to stay in SW Louisiana. A nice touch which I have never gotten before from any casino I have played at was a thank you card from Ana my host. A hand written card is a welcomed change to just a free nights offer for a new player. Will be coming back.
New hotel needs to iron out a lot of kinks
Stayed 4 nights at L'auberge du lac in mid June 2005. Though the hotel had already been opened 2 weeks, there were many little things and a few major things that need to be worked out. Upon arrival, it was difficult to locate the registration desk - there are no signs in the lobby directing you to the registration area. Upon checking in, I discovered that the pool and their "lazy river" are STILL not completed. It would have been nice to have been informed of this fact when I booked the stay as I had planned to lounge by the pool. Everyone I spoke to expressed dissatisfaction at this fact as many had brought children with the expectation that they would be able to utilize the "lazy river" and pool facilities.
After check-in, I boarded the elevator only to discover that the floor numbers on the elevators are IMPOSSIBLE to read. During my 4 night stay, I discovered the following: the room has only two drawers in which to store clothes; there is no coffee or coffee pot in the room; there is no ventilator in the bathroom - if you take a hot shower, the mirror becomes totally fogged up!; and the drop from the shower surface to the bathroom floor is approximately 1 1/2 feet - make sure you grab on to something when you get out of the shower.
When I went to the buffet for meals, I found the cashiers and the cooks to be a bit broodish. The cashiers will solicit you for a gratuity when you pay for your meal - why would you pay a tip BEFORE you are even served? The breakfast cooks will make derrogatory remarks behind your back and in front of other guests after you leave the area.
The facilities in the work out area are acceptable at best. There is plenty of cardio equipment (the television monitors do not work on some of the stationary bikes) but very few weight machines.
On the positive side, however, the staff everywhere except the buffet is extraordinary. They were extremely professional and competent. The staff at the work out area and the spa deserve special recognition. They were absolutely wonderful especially Jared, in the men's work out area.
The beds and the pillows were the most comfortable I have ever slept on and the towels in the bathrooms were scented with an unknown fragrance that gave them a truly fresh aroma that was almost intoxicating.
In closing, I have stayed at many 4 and 5 star resorts and this property has a long way to go before it achieves that status. This is simply a casino that happens to have a hotel attached to it. The website for L'auberge attempts to portray it as a stand-alone resort but it truly is not.
TripAdvisor Reviews L'Auberge Casino Resort Lake Charles
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