The Reach, A Waldorf Astoria Resort
How has this resort rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
Historical Traveler Reviews The Reach, A Waldorf Astoria Resort Key West
If you can get a discount rate then the Wyndham might be worth it.
Otherwise, I'd skip it and stay in a bed and breakfast.
The rooms are okay but slowly falling into disrepair--peeling wallpaper, detaching trim, dust in the wicker furniture. Room service breakfast was wonderful but naturally overpriced. The pool area is absolutely great, the beach had been raked and was fairly clean.
While I got what I paid for, this hotel wasn't what I expected. Luckily, I got a very cheap package price through priceline. However, they sure did glitz it up on their website - I thought it would be a 4-star resort. It was borderline 3. If I had paid full price I would've been very disappointed.The plusses are: excellent location, nice pool, great to have a beach, responsive service.The minuses include the extra amenities charge (whether or not you use them), hotel is in need of an upgrade/spruce up, better attention to detail, not providing what they advertise, a pretty much average hotel and some pretty clueless staff and a "dirty" room (there was some spare change on my bed and the toilet needed desperately to be flushed!)The perks are pretty good unless you're a stickler for service and luxury - then go for one of the many smaller inns/bed & breakfasts in the area. Overall, I will pay much closer attention to guest reviews than the websites pictures. Dig deeper if you're looking for something special.
Older but holding. Got Paint?
Most places rated this hotel a 4 star. Due to its noticeable age, I would rate it a 3 star. It's an older resort that needs some work around the outside. A good paint job for starters. My door had chips of wood missing from it. The basic garden room was sufficient for the price I paid for. The furniture needed some work. The cabinet doors that hide the dresser draws could not close. The bathroom did not have any ventilation so it got hot fast with the door closed. The balcony also got pretty hot. That was because the a/c exhaust vented onto the terrace. I also noticed house-keeping kept two day old plates and silverware (including a butter knife) left outside of a room. Not good. Theres a $12 resort fee per day per room that you will not see until you leave. My resort fee got me parking, a towel for my chair via the pool guy. And a towel for my beach chair via the beach guy. Local calls (up to 30 minutes), does not include 800 numbers. The hotel has a small beach; it gets smaller when guest from the sister resort Casa Marina come over. For both days the beach was somewhat crowded. The poolside has a beach bar/restaurant. Food quality is above average, so are the prices. Shulas on the Beach Restaurant is also located at this resort. Drink prices were typical resort prices. You are located on the opposite side of Duval Street. If you stay here you will be driving to everything, either by car or moped. Keep in mind, parking in Key West can be tedious.
Great location ,watch the wallet
My wife and I just returned from our stay at The Reach Resort.We had a wonderful time.We found the room large and spacious and clean .We had an ocean view and a large 2 door balcony. The beach is small but adequate and the pool and hot tub wonderful.Since this is off season our room was upgraded to a deluxe suite at no extra charge.The only complaint I have is the that they charge you a daily $12.00 resort fee.This to me is a scam.They tell you about it at check in.If you had booked on line they already have billed your credit card for the room rate,so your stuck .If you can bring a bike do so.All the action is on the other side of the Town about a mile and a half from the hotel.If you use their shuttle they charge you a $10.00 transportation fee on top of the resort fee. And last bring your own coffee pot.They charge you $4.00 for use of their in room coffee maker.any other hotel it's free.
Great Pool & Beach Area
My husband and I stayed at this hotel for a long weekend and had a wonderful time. The room was adequate, typical of the tropics, but we barely spent any time in our room. The pool area was fabulous! The bar is right there, and you can rent floats and just hang out with your drink in the pool. They cleaned the beach each morning, which was nice. The hotel can arrange all sorts of activities, including a day catamaran trip which we took advantage of (and loved). I liked being at the opposite end of Duval from Mallory Square because it ensured we saw more than most people who stayed on the other Mallory Square side. The hotel shuttle will take you wherever you want to go when you leave the hotel, and you just walk back on your own or take a bike taxi. The staff were very friendly and helpful. Overall we had a great time, liked the hotel very much, and we'll probably go back again next April.
Too expensive for what it is
I chose the Reach over the Casa Marina based on its having a natural beach that would allow me to walk into the water without shoes. It was a mistake. First of all we were there in January and the water was not an inviting tempurature which was a surprise but, perhaps, my fault for not researching thoroughly. The beach itself was small but nice until you got to the water line. My wife and I found numerous pieces of broken glass everyday, as well as other small and occasionally sharp debris. The physical facility is not impressive at all. It has no street presence, you enter from the back, under the building. There is plenty of peeling paint and rust showing on metal fixtures. It looks tired and worn. The layout seems haphazard, as if it was built piecemeal. The rooms are OK, nothing more; Tile floors didn't work to well with a one year old in the room. The staff, in contrast, was very nice and eating breakfast on the porch of Shula's was nice. On the whole it struck me as a B- charging A rates. On our last day there we walked over to the Casa Marina, a much more impressive place. Its true that there isn't much in the way of water access from the "beach" but the grounds are much larger and better kept. The buildings seemed to be very well maintained and much more attractive. Were I to go back to Key West I would give the Casa Marina a try. I wouldn't recommend this hotel to a friend.
Paradise off the beaten path
Just return 2 days ago from the Reach. March 2003. First trip to Key West-loved the location of the hotel one block from Duval Street-easy to walk everywhere then return to quiet hotel. Room was very nice and clean. Highly recommend Shula's restaurant located at hotel-best steak i have ever had. Beach small but kept very clean, staff brings you chairs, towels & umbrella free of charge every day. Only complaint check-in isn't until 4:00 PM. Would definitely stay here again.
We stayed here in Dec. 2002. The staff was very friendly and helpful. The small beach is practically the only one in Key West at a regular hotel. The beach bar had good sandwiches. Simomton is a black from Duval, but at the far other end from Mallory Square. The hotel has a shuttle bus that'll take you to Mallory Square and you can then walk back along Duval. You can also watch sunset from an outdoor deck that was once a restaurant, but is now a quiet spot for just a few people.
I was very disappointed in my stay at the Wyndam Reach. Before my trip to Key West, I had done some research on the hotel. I felt that the websites I checked out gave me a false outlook. The hotel management needs to make sure that the pictures displayed on these websites are updated. The rooms were dirty and while we had asked for maid service, our rooms were not cleaned. On one occassion, we had to ask for more clean towels. I felt that the employees at the front desk were rude and not friendly at all. I would not recommend anyone to stay at this hotel.
Not So Good
Dingy, dirty smelly small room. Asked to change rooms twice over 2 days would not accomodate my request. Front desk insisted my room was non smoking. I didn't beleive them since there was not a no smoking sign on the door (like all the others) and there was an ashtray with matches on our table, plus our room reeked of smoke. Housekeeping never swept or vacuumed, twice left scrunched up coasters on top of TV, once didn't empty garbage, twice left ice bucket full of water (and I was tipping, imagine if I didn't). Floor tiles in disrepair, area rug filthy, don't even look under the beds! Bathroom stunk like a sewer, oh, and the big cockroach was a nice touch too. There was about a 1 inch gap under the door to outside, so what ever wanted could crawl right in. On the good side, the grounds, pool and beach were very nice, and the staff were friendly.
TripAdvisor Reviews The Reach, A Waldorf Astoria Resort Key West
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