Historical Traveler Reviews of Kauai Coconut Beach Resort Kapaa
We really enjoyed the Coconut Beach Resort
from A TripAdvisor Member
We were a bit wary, since we had read a number of negative reviews of the resort. We visited from Jan. 13 to Jan. 19.
The Resort was clean; the staff was very cordial and helpful; the several meals we had there were excellent; and the view, the sound of the waves, and the rustling of the coconut trees---just beautiful....
Would we return? You bet!
Old With Mold!
from A TripAdvisor Member
We just stayed here (Dec. 29-Jan 5, 2003) at this resort, and we use the word resort loosely. Ants, mildew, rust, dirt, decay, - yes it has them all. It did have a "lovely garden tub". There was a lot of stuff growing in that garden that wasn't planted. If you like a firm mattress, this is your place - the floor is softer, seriously! The message on ice machines and elevators etc., said "temporarily out of order". "Temporary" must mean sometime in the last decade or two. All joking aside, avoid staying here. You can do so much better, even if you must sleep on the beach. Also, virtual tour is not what you will get.
Wonderful place!
from A TripAdvisor Member
We were worried, after reading some of the reviews of this hotel, because we had booked to stay here for five nights. However, I can honestly say how charmed we were when we did arrive. The staff, in every part of the hotel, were extremely helpful and friendly. The rooms were spacious and clean and the way everything was set out, from the views of the beach to the lounge bar by the pool gave the hotel a wonderful ambience to relax in. We thoroughly enjoyed the luau and would definitely consider staying here again if we were lucky enough to make a return trip to Kauai.
Loved it
from Lexy
We stayed at this hotel for 5 nights and were very sad to leave. The staff were VERY friendly especially in the restaurant where we had 2 excellent meals. We also had lunch a couple of times in the poolside bar which was also very good . The evening at the Laui was really good fun and the food plentiful .The room was large,clean and comfortable. We enjoyed every minute of our stay.
Terrible!
from A TripAdvisor Member
When we first arrived we were told that there was no room service even though this had been advertized on their website, and only one restaurant even though more were listed on the site also. Our room smelled musty, the couch was covered in grime and cigarette burns, the door to the balcony was rusted shut and the wood around the frame was rotting, the fixtures in the tub were rusted and falling out and there was no hotwater. We were getting married the next day and needless to say I was on the verge of tears. I was laying on the bed while my fiance took a fast shower to freshen up after a long flight when I heard a key in the door. I was lucky I was fully clothed because a staff member keyed into the room without knocking and presented me with our complimentary bottle of champagne because we were honeymooners, or soon to be. The accompanying glasses were dusty and had lipstick smudges on them. We ended up only staying one night and ended up staying at a beautiful newly renovated condo in Poipu. The owners of the condo were fabulous and apart from one annoying rooster every morning we ended up enjoying our honeymoon.
Loved it!
from A TripAdvisor Member
One of the best resorts on the island, close to everything... shops... entertainement. One of the best staff anywhere. ocean view.. could not get better. Will be back
Its a moldy and old hotel.
from A TripAdvisor Member
My boyfriend and I went to Kauai for our engagement. We are in our 40's. The room that they gave us was so moldy and outdated that we went to the front desk and asked for an upgrade to the best room they had. We went to that room and even though it was ocean front. It smelled so bad one would have to sleep on the balcony. Don't stay here! We ended up next door at the Best Western for less money, had a lovley kitchenette and was clean and comfortable. This hotel needs some major re-modeling and smells terrible.
Read the owner's response
Owner's Reponse
Thank you for choosing to stay with us at the ResortQuest Kauai Beach at Makaiwa and for taking the time to comment on your experience. We truly appreciate your feedback, as you are providing us with an opportunity to gauge our performance and improve where necessary.
It is clear from your comments that we fell well short of meeting your expectations. Please accept our sincere apologies and know that our resort has gone through a multi-million dollar renovation to both inside and outside of the rooms, as well as all outlets within the hotel.
Should your future travels include Kauai, we would welcome a second opportunity to exceed your expectations. Until that time, we wish you great health and prosperity. Aloha!
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So, So
from A TripAdvisor Member
We stayed in an oceanfront room. The room was large and the A/C worked well. The room certainly needed to be updated and smelled a bit moldy but otherwise fairly clean. The other couple we were with had an ocean view room, their A/C did not work and they had a small cockroach problem. The facilities were adequate, the food average, and the employees decent. Get a good deal or go elsewhere.
Great Location ~ mixed interior...
from A TripAdvisor Member
Cons: First of all, the Resort is so difficult to find in the dark. There are no street signs, nor lights which will guide your way. My room was in near the trash area and the outside area smelled like roasted pig (not good for someone like me who doesn't eat red meat). My dad found a centipede in his room and I found ants in mine. The bed wasn't that comfortable. The luau wasn't that great -- the food was too salty and sparing.
Pros: Beautiful location right on the beach. So close to everything --> walking distance to shops and restaurants. Really, really affordable. Nice, friendly staff & air conditioning.
Perfect for large groups and Families
from A TripAdvisor Member
We enjoyed our stay at this resort. We were there during
the 9-11-01 tragety. My sister was to leave that day and since she was
stranded, the Kauai Coconut Beach Resort let her stay free Tuesday night and
1/2 off until she was able to leave on Friday. The nightly entertainment
was nice and the luau was awesome!! The staff was friendly and rooms clean.
It is also centrally located, so you never travel over an hour to get onto
either side of the island. It is an older hotel and could use some tlc. If
our plans take us to Kauai again, we will stay at the Kauai Coconut Beach
Resort.