JW Marriott Cancun Resort and Spa
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- Swimming pool
- Room service
- Wheelchair accessibility
Photos of JW Marriott Cancun Resort and Spa
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Historical Traveler Reviews JW Marriott Cancun Resort and Spa
JW Stands For Just Wonderful
My wife and I just returned from 5 wonderful days and nights at the JW Marriott. This hotel just opened 2 years ago and is a pleasure to the eyes. The grounds leading to the numerous pools and ocean were a lush green and meticulously groomed. The tiles of the pools were layered with both light and dark blue tiles creating a luxurious feel. The infinity pool that blended into the ocean was refreshing and soothing to gaze upon. The food at the JW and ajoining Casa Magna were excellent but what we were most pleased with was the attitude of the people of Cancun. They all were very friendly and helpful. I never got the feeling that they were just out to take advantage of Americans. A special recommendation for dinner might be a restaurant located in the main shopping center(if you can believe that) called Cenocolo. It has great Italian food and wonderful music from their piano bar.
Fabulous service and hotel
We just returned from a 5 day stay in February at the JW Marriott in Cancun. We have never experienced such superb service and friendliness. Everyone at the hotel made it their job to see that our every need was taken care of. Our bellman, Effrin, was unbelievable. The service was better than our previous stays at the Ritz. Our room was comfortable and had a very nice bathroom. We loved the spa but were disappointed with the tennis courts. This was a girls weekend and we all agreed we would be returning with our husbands. This hotel did not have alot of things that would interest children but we visited the Casa Magna and that would be more suitable. We were there right before the big spring break season and it was a little crazy then so I would definitely NOT go to Cancun after February.
Couldn't be better
I am a travel agent, been to Cancun before and stayed at the Moon Palace. The JW is much better! The bell hops knew my name without me telling them. They sure make you feel pampered special and welcome. Turn down service every night with a chocolate on your bed. Of course, the beach on the hotel zone is awesome! The pool is HUGE! I didn't do the spa, it was 150.00 for a treatment, and I regret I didn't. The fresh tropical flowers in the hotel are beautiful. I just returned last night (March 2nd 2003). JW does not offer an all-enclusive program. The ONLY complaint I had, was their towels were rough. It's smarts on a sunburn! If you eat or drink out of your frig, they charge real good! Over 3.00 for a drink or candy bar. Corona beer in the Cancun airport is only 50 cents!Have a wonderful stay, no matter where you say! We ate at the Flamingo Hotel 7.00 for a buffet breakfast, Iguana Wanna for a wonderful mexican breakfast for 9.00. Planet Hollywood for under 15.00 (with a margarita), The Salsa restaraunt in the JW, best fajitas I ever had! That bill was about 17.00 with my drink. My favorite place was the resturant at the aquarium in the La Isla mall. You can sit and watch the sharks and its the perfect resturant to watch the sun set. There are tons of other resturants there to eat. We did a bar leaping tour. It was the Sr Frogs one. You can purchase via e-mail my friend at ..., or just go to Sr Frogs and do get it at the bar. It is 50.00 and it includes an open bar all night at all bars, transportation to all bars and no cover charges. I thought it was worth it and a great way to try out 5 bars. It starts out at "Come and Eat" then to my favorite "Carlos and Charlies" (I think it was everyones favorite). It has all different kinds of music. Lots of my favorites, the classic rock or Oldies. Then off to Sr Frogs. What a wild place. They have a water slide that dumps you into the lagoon. Nice cool down! Then off to Dady Rock and Dady O. It ends at 5:30am!! Across the street from Dady O is Coco Bongo. I heard different things about it, some liked it and most said not to waste your money. It is theater seating with no dance floor. It is a show with acrobatics, and other shows with the movie theme. I didn't go, but if you pay 30.00 you get open bar and admission and get in asap. If you pay 15.00 just for admission you get to wait in a horrible line. Now I am back to work in the REAL world! If you book your bar tour through Saul, with Royal Tours, tell him Dawn Ramsey from Indiana sent you. He will send a rep to your hotel and explain everything. He made it easy. Oh, and if you have never Parasailed, DO IT!!!! ... add CANCUN to subject line so I don't delete you out!
Had a fantastic stay at the hotel. Lovely facilities - everything is new, sparkling clean, great service. Food at the hotel pretty is good but pricey. If you can get a hotel package with breakfast, I highly recommend it - the variety of foods is incredible. Recommend buying lunch or dinner at the deli and eating in your room as it is cheaper than the restaurants. Two negatives however were:1) The beach was often marked as "red" or danger due to rough waves. If you want to enjoy the Caribbean waters, then you probably want to avoid the hotel beach.2) I noticed some inaccurate charges on my hotel bill -- amounted to over $100. After discussing it with the hotel manager, they quickly removed them. Recommend that you watch your hotel charges daily to ensure accuracy.I had a junior suite that overlooked the ocean - breathtaking view of the Caribbean. You won't regret staying at the JW Marriot.
Unacceptable Front Desk Service!
The resort itself is lovely but the room left much to be desired. We were paying over $650/night for a junior suite and were shown a room with a view of the "wall" of the Casa Magna Marriott next door! We asked to switch rooms but the front desk was not accommodating at all. They insisted that there were no other rooms available, even after speaking with the front desk manager! Occupancy was only at 40 percent! Finally, after mentioning that my sister was a travel editor, they amazingly found another room. The maid arrived daily at 4:00 p.m(quite late since we were out of the room by 8:00 a.m) followed by turn down service at 5:00 p.m.( even though we kept requesting turn down at 7:00 p.m.)!!! I must admit, the concierge staff was exceptional. Perhaps, if I ever return to Cancun, I'll try the Ritz Carlton. We're off to the Ritz in Montego Bay in two weeks, I'll report on that when we return.
We stayed at the JW Marriott in October of 2002. It is by far the nicest hotel we've stayed at in Cancun. The hotel is situated so that every room has an ocean view, and our view was gorgeous.
The pool area is one of the highlights of the hotel. The pools are either deep blue or aqua in color, and wind throughout the property. The water temperature was perfect and there were plenty of comfortable lounge chairs.
The inside of the hotel has marble columns and beautifully appointed sitting areas. The rooms are nice and all of them have balconies and marble bathrooms.
The staff was very accomodating and friendly. We didn't eat at any of the restaurants, but did get bagels for breakfast from a little shop in the hotel.
The hotel is expensive. A can of Pepsi from your room's mini bar will set you back $3.50. It is also a few miles from most of the attractions in the hotel zone. A short bus ride, however, will take you to wherever you want to go. A bus stop is a short walk from the hotel. Other than these 2 things, the hotel was perfect and is highly recommended!
We stayed at J.W. Marriott it was wonderful Yes expensive. But the service is great.
We went to Cancun in April and stayed at the JW Marriott Resort and Spa, and this is the absolute best place I have stayed at in the 3 times I have been to Cancun. The rooms are great, and the Hotel is sooooo huge. Great Swimming pools. They also have the biggest jacuzzi I have ever seen. It's about 18 feet. The staff is very friendly and always willing to make your stay the best. I highly recommend staying here. :)
Beautiful hotel, great spa
The hotel is beautiful, the staff were great on our vacation Memorial Day week 2002. My impressions to communicate to someone considering staying here are as follows:
The whole exercise area is terrific, with views of the ocean and the bay depending on what equipment you are using. There is a great juice bar right outside, and it is connected to the entrance to the spa. The spa is absolutely gorgeous, although you have to pay $10/day to use it. But, I think, it's well worth it if you want to really relax. I didn't go for any of the spa treatments, but I did get a great manicure in the salon (also connected to the spa and open late). My only complaint about the spa was the sauna was not quite hot enough, but when I told an attendant, they cranked it up, and also brought in some aromatherapy stuff to add to the water to put on the lava rocks, so they were very anxious to please. There is an indoor pool with nice views of the sunset connected to the exercise room/juice bar/spa area. It is relaxing to go to the spa after a day in the sun and then watch the sunset at the indoor pool before getting ready for dinner. If you stay here, you really should investigate the spa, it is one of the best features of this hotel.
The other best feature is the beach, which is fabulous in Cancun. There are nice loungers and thatched umbrellas to protect from the sun. The sand is like sugar and the water is crystal clear blue. There are parasail/jetski rentals available on the periphery of the beach in front of the hotel so it is fun to watch and convenient for those activities, yet not in the way or at all distracting. The resort has a life guard who watches the ocean, and from previous Cancun trips I have found sometimes the surf is too strong to really get into the ocean very far. I would be careful with getting too far in with little kids. (There are colored flags to give notice of the surf/rip currents condition) We were able to get in the water everyday, but once the lifeguard told us to come back in closer to the shore. But no stones, shells or any type of debris on the beach or in the water. Just sugar fine white sand. I could see my toes clearly underwater when I was in up to my waist. It is really perfect. The resort has a beautiful invisible edge pool and actually several interconnected pools in front of the beach. It is so well landscaped, it just seems like a garden paradise. There are little bridges and the pools are shaped to be like lagoons. The pool loungers are really comfy with thick cushions. The beach towels are large and fluffy. Totally a great experience.
The public areas of the hotel are top notch. Lobby and entry are very impressive, all marble with huge flower arrangements. The rooms were nice, we had a nice ocean view and a large terrace. The bed was very comfortable. Maid service is twice daily, and the maids fold the toilet paper into fans and the kleenex into flowers or little birds, which is cute. The bathrooms are very large, all marble and really nice, with double sinks and a separate marble shower apart from the tub. The tub was just a standard size though. There was nothing wrong with that but compared to the luxuriousness of the rest of the bathroom it looks a little out of place.
I didn't think the restaurant situation at the JW was that great. I am definitely not saying it was bad, it just wasn't a hightlight. (We never ate at the most expensive restaurant there though so I can't comment on that one.) Overall, the food was good enough but very expensive, and I think we did better eating outside the hotel for the money. Still, the wait staff that work the pool and the beach during the day were excellent, as was the woman operating the juicebar. You really don't need to lift a finger, and it is kind of nice to get out a little at night anyway. The bus is very easy and cheap to take to the malls and other restaurants. There is a bus every 3 minutes practically. We really liked an excellent Italian restaurant across the street from the hotel, and a Mexican restaurant called El Mortero that we took the bus to for dinner one night.
There is a nice little convenience store in the hotel that sells pastries and coffee for the mornings, as well as snacks, drinks, magazines and papers, etc. One thing to note, this hotel is connected to the Casa Magna Marriott next to it, and the Casa Magna also has a convenience shop that is a little cheaper, and that has a sandwich bar that makes good sandwiches to order during the day. One day we got sandwiches there and took them back to the pool at the JW for lunch, and it was definitely good and relatively cheap.
Last notes, for business travelers, there is no high speed internet access here. You have to use dial up. I don't recommend direct dialing to the U.S. from the hotel, you will pay a fortune as we did. And, there is no ATM in the hotel, so if you want pesos, get them at the airport, or go to one of the malls, which all have ATMS. We used pesos for the bus and eating out away from the hotel. In the hotel, you can charge absolutely everything to your room. And you can also charge meals at the Casa Magna restaurants, convenience store, etc. to your room at the JW.
Those are the details of my impressions after our stay. I would highly recommend this hotel for the discriminating traveler heading to Cancun, right now I have heard it is the best in all of Cancun. Overall, our week was a wonderful and very relaxing vacation experience.
I was in Cancun, January(2002), and I stayed at the JW Marriott Resort. It was a family vacation and it was the first time I visited Cancun. Our room was a junior suite and it was incredible. It had two balconies with amazing views(all rooms there have great views). Staff was VERY friendly and helpful, always looking to make conversation. The pool was huge-in the brochure it looks like several, but is actually one flowing all over the resort property with several bridges and cascading levels. The food was excellent; they had both American and Mexican food, at reasonable prices. The private beach was also great with waverunner rentals and a parasailing tent in between the JW and the Oasis hotel. This was truly a five-star resort and would go back any day. It was a PERFECT resort:would reccomend this for mainly families and couples.
TripAdvisor Reviews JW Marriott Cancun Resort and Spa
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