Indian Wells Resort Hotel
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Historical Traveler Reviews Indian Wells Resort Hotel
Dirty dirty dirty
We booked a last-minute Labor Day weekend stay through Hotels.
First, we will never use Hotels again. You must pre-pay for your stay in total, which normally should not be an issue, however, we had SO many problems with our ROOMS and had no recourse with the actual hotel.
The first room we received reeked of mothballs. We tried to air it out, but when we came back from dinner it was too much to bear. We asked to be switched to a different room. 30 minutes later when the new keys STILL had not arrived, we called down again and were told the guy had gone to the wrong room. Huh? 15 minutes or so and we get moved to a different room, but as we are cleaning up, we notice food trash in the trash cans that is not ours. When we get our new room at 11 pm, it smells better but still weird but we are dead tired. Open the closet to find someone else's clothes hanging there. When we crawl into bed, we notice someone else's hair on the pillow cases. We called down for new cases and another 20 minutes or so go by. In the meantime we open the patio door and find a half-drank bottle of beer on the balcony. While all this is going on, a knock comes at the door. It's another couple who was given our room -- luckily they heard us talking and did not barge in...wonder if their keys would have worked??? I'm sure they had an interesting conversation at the front desk. This has to be the laziest housekeeping staff I've ever encountered, holiday weekend or not. The staff was obviously lax and could have cared less when I told them of our problems. We were so grossed out that we skipped our second and last pre-paid night and checked out. Skip this joint or bring your own cleaning supplies and clean linens.
Great Weekend Stay
Our friends booked two rooms for $50.00 each at the Indian Wells Resort through a Hotwire e-mail alert for a Saturday night stay. After reading some of the reviews posted on Trip Advisor and Travelocity, I doubted that we would be happy with accomodations. This place turned out to be wonderful. Valet parking was free, as was the 5:00 pm to 6:00 pm Happy Hour. We made good use of that! We upgraded our rooms to suites on the 3rd floor overlooking the pool and golf course with a gorgeous mountain view and balcony. The upgrade for both suites was 60.00 total, not each. Both suites were beautiful and large with a new sofabed and chair with ottoman in the living room, comfortable beds, huge bathroom with a 6 foot tub and seperate shower. Everything was very, very clean. The staff was extremely attentive, especially Alex at the front desk. The pool and jacuzzi were warm, clean and open 24/7. Yes, there are a few things that need to be improved. Both TV's in our suite were small, but the two in our friend's suite were 25 or 27 inch tv's. The showerhead didn't spray out quite right. The bedspreads have an 80's style to them, but they were clean, no holes, no smells. They are remodeling the part of the restaurant that looks out onto the pool. I think they are continually making improvements on the property. Probably half of the rooms look out onto the parking lot or overlook Hwy 111, but the other half rooms are on the inside towards the pool and golf course. No, it's not the Ritz, but neither were the prices and I feel we got a very good value for the money. I can't wait to go again.
This Place Needs New Management [Again]
I have been staying here for annual golf tournaments on/off for over 10-years.
The lobby and common hotel areas appear nice, but the rooms are a bit "long in the tooth" that could use some attention. At least they could replace/clean the filthy carpets in the rooms. The hardware on the screen/sliding patio doors may or may not function at any given time.
The restaurant is usually unattended and the lounge has sporadic hours. One NEVER knows when the bar at the pool will be open or closed. The comp breakfast offers less and less every year.
Everything is rather overpriced.
If you have a package deal, OK fine. However, this would never be my first choice for stand-alone lodging.
We loved the place.
Our group was the for a 3 day conference. Our original booking was for the Thursday after 9/11. The Staff at the Resort contacted our representation to check on a preferrred change date, and changed all of our plans and reservations. We had no hitchs occur. Most comfortable bed we have ever had. Staff was wonderful. All 100+ of us had a great time.
THIS IS WHAT YOU CALL A RESORT???
After using Priceline several times I was comfortable with the quality of a 4 star hotel/resort. My friends and I experienced a rude awakening. THIS IS NOT A RESORT!! There are NO Spa facilities on site, except for a plastic display on where to get a massage. Golf was available via another property. Decor was from the 80's and most rooms have a view of the parking lot. The resturant was second only to Denny's. On the night we stayed we were lucky to share our room with the smell of the kitchen and the RV parked below and it noisy habitants. In Simple terms this is not a resort, merely a motel, which is close to a golf course.
After reading some of the comments on this site after already making reservations, I must admit I had major reservation about whether or not I shouldn't cancel. I am so thankful that I did not. My first idea about the hotel from the marginal exterior appearance was not that desirable. I soon discovered that the hotel was one of the most warm and inviting I have stayed in for quite some time. The inside of the hotel was elegant with a very attentive and friendly staff. My suite was clean with a lovely view of the golf course. Overall, my stay was pleasant, and much more than I expected for the amount that I paid.
Even though everyone will have their own opinions, my experience was a good memory and I am sure I will gladly return again.
Ignore This and Other Negative Reviews at Your Own Peril
If you care enough about where you stay to be reading this, STOP, and
if you have already made a reservation for this dump, cancel it. If you
made your reservation through Priceline, like me, seriously consider
taking the loss and booking somewhere else. If you decide to ignore me
(like I did with the other reviews below) then at least take my advice
and bring your own food, your own earplugs, and a can of Lysol.
First, whoever wrote the positive review is either highly delusional, a
manager or owner of the hotel, or both.
As a business owner myself (not in the hotel industry), I'm sorry to
slam another business, but this place is flat out awful for a hotel in
The staff were very friendly and accomodating, but the facilities leave a lot to be desired for a hotel that calls itself a resort.
The lobby must have been nice originally but is not only dated, but
dirty. Glass wall were spotted and grimy, and the brass looked like it
hadn't been polished in years. We got off the elevator and a corner of
one wall in the hall looked like it had been bashed in with a cart. I
understand if you can't get it fixed that day, but the broken plaster
was still on the ground the next morning when we checked out early.
The room was very dated. A tiny TV with a small selection of movies,
1980's furniture, a crack running the entire length of the ceiling, and
road noise that sounded like Hwy 111 was running right outside our
window- though we were not on the side facing the road directly.
The room smelled, the sheets smelled, and two of the three food items
in the minibar (how can you have a minibar with only three things in
it???) were past their expiration date!
The bathroom was relatively clean, though the wallpaper was peeling,
one of the faucet handles was broken (it would sping when you turned
it) and the drain was corroded.
The workout room was a joke- another throwback to the 80's- tiny, with
three old pieces of equipment in a cramped space that looked like a
converted hotel room.
We checked out after one night and stopped in the continental breakfast
on the way out. It was about what you would expect at a Howard
Johnsons. Edible, but pretty bare bones. At least the food hadn't
expired (we hoped).
PLEASE...don't do what I did and ignore this or hope the positive
review is true...it's not...Save yourself and your vacation before it
is too late :-)
Great Stay at a Desert Original
My wife and I loved our stay at the Indian Wells Resort Hotel. This hotel was originally built by Desi Arnaz in the late 50's, and it is neat to think of all the celebs who have walked through the doors over the years. The hotel has a casual, comfortable feel to it and this is what we really liked. The hotel is fully modern and has all the amenities you expect from a fine resort, yet it is not a huge property.
The hotel is in a great location, and is a golfer's paradise being partnered with the Indian Wells Country Club. The staff was friendly and attentive, and our suite was wonderful.
Do Not Stay Here!
We stayed here for one night in June, 2003. Our room was not ready for early check-in as requested so they said to go have breakfast and room ready in an hour. Breakfast was $40 for the three of us !!! We checked into the room...very very disappointing.....not much better than roadside motel and ugly decorating. The air-conditioning could have been much cooler. The pool can use some fixing up......tiles chipping. The landscaping could also use some fixing up and probably some much needed water. Lunch at the pool was not very good or tasty and was $35 for the 3 of us. We watched a movie on the TV, which said was $10.99....was charged $11.99 and when I complained they said some movies are $11.99. Staff not friendly at all...not a smile amongst them. The free continental breakfast with the nights stay was very poor........could have done better going to McDonalds !! I would not stay here again and I would not recommend to anyone. Pay the extra money and stay somewhere else. We go to Palm Desert area several times a year and thought we would try this place...but never again.
Say No to the Indian Wells Resort
When we arrived they could not find our reservation. After hunting I found the confirmation #. Our room on the floor level was in much need of a remodel job..this is a 250.oo a night room. We were woke up at 2 am by our neighbors who had a party till 5am. Then the splinker system alarms went off at 6am. We requested to be moved to another room, which they did and we were charged extra for that. We had breakfast coupons for two days..which we still have on us. The service was out to lunch as was the selection of bread and rolls..so we had coffee and juice. This was the worst hotel we stayed at in all of our years of traveling. Oh, an the alarm went off the next day too at 6 a.m.
TripAdvisor Reviews Indian Wells Resort Hotel
Travel Blogs from Indian Wells
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