Hyatt Regency Minneapolis
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Historical Traveler Reviews Hyatt Regency Minneapolis
Rooms were not clean!
We stayed at the Minneapolis Hyatt. The room was never really cleaned. The mirrors had soap on them, the counters were not cleaned, and the trash was not emptied. We were there 5 nights. I called at one point and asked the front desk to send housekeeping back to re-clean the room. They said "right away" and no one ever showed up. Our friends, on another floor, wrote "dust me" on the desk in the dust and it was there for 2 days before they dusted the desk themselves!
The windows in the hotel were so dirty that you had trouble seeing out of them.
We also had problems getting enough towels and wash cloths. Never could get more than one washcloth.
Room service was good and the food was fine. We had a basic egg and bacon breakfast for two, one morning. (It cost $47.00 !)
The lobby was nice and the convention center was fine. It was close to everything downtown. It was just disappointing to have to deal everyday with cleanliness issues.
How about no way to ever stay again!
I am a professional woman who travels a great deal. Here I was, couldn't find the hotel as the one-way streets, no turns, etc. caused a great deal of confusion. Called the hotel and took at least 45 rings for anyone to answer the phone. Arrived at 11:30 p.m with no one at the desk. Finally, got checked in by 12:00 midnight. Walked to my room in a dimly lit long hallway, to open my door to a dark hotel room with the curtains in front of the sliding glass doors blowing in the wind. Seems SOMEONE left the entrance to the room from the pool open to my room. Can't tell you how frightening that was as a single woman in dark hotel room not knowing what might be lurking! Headed back down to the desk for another room with NO SLIDING GLASS DOORS to a response of "oh, don't know how that happened" reply, and given key to another room. Took elevator to room and WREAKED of smoke after I clearly asked for a NON SMOKING ROOM! Finally given a third room, needless to say, it's 12: 45 a.m now and I'm quite the tired girl! Felt very insecure and hardly able to rest after such a WELCOME at the HYATT. This was clearly a hotel that does not represent the HYATT brand. The rooms were smelly, the carpet was old, in dire need of upgrade/renovation. In the end, they gave me a free breakfast - Big Deal!
Busy hotel but a great place!
I stayed at the Hyatt Minneapolis in July and even though it was a busy hotel, the hotel was fantastic! The rooms are well decorated, spacious, wireless internet and a cool layout for the bathrooms. There are tons of unbelieveable restaurants (Manny's, Ocenaire, a sports bar and another good one) right in the hotel. Plus...it is right on Nicollet Mall with access to a bunch of other restaurants and bars and shopping.
I was in town for a meeting which was at the convention center and that is only a block away through the skyway system. I loved the hotel and will definitely go back my next time in the city. Even Hyatt suprised me on this one.
Wonderful downtown hotel
My husband and I recently stayed at the Hyatt to celebrate a special occasion. We parked in the adjacent ramp -- easy. We had a lovely, quiet, well-appointed room, with a beautiful view of the city -- especially at night. All the staff members we came into contact with were so friendly and helpful. They went out of their way to make our stay memorable!
The location is great -- right on Nicollet Mall, within walking distance of many restaurants and the Dakota Jazz Club; theatre and retail are also nearby.
The Hyatt is connected to the Minneapolis Skyway system (great for winter) but there are several acclaimed restaurants right on the premises -- the Oceanaire Seafood Room and Manny's (there is also a sports bar and an excellent casual restaurant). With all these choices we had a hard time deciding where to eat. We chose a French restaurant two blocks away and had a delicious six-course dinner. We also had a room service breakfast and loved it.
We had a delightful experience at the Hyatt and will definitely stay there again.
Could go a little farther for being a Hyatt.
Stayed just one quick night at the Hyatt. Checkin was quick, but the self parking was a little much -- the walk from the parking elevators to the hotel elevators was confusing. Valet is a little more but probably worth it. Used their wireless access (my room was on the 24th floor) and it was OK, but reception was spotty in many areas of my room. Only was reliable on the desk. The room was very well decorated and very clean, the bed was comfortable, but not turned down (and I checked in at 9pm), which surprised me. The bathroom was well laid out and had everything I needed. I checked out via phone, and the front desk clerk was unprofessional... saying "yup" in response to my "Thank You", which isn't acceptable in places like the Hyatt (in my view). No offer of help with bags to or from my room. TV was great, lots of options, more than most hotels. Wake up call came on time and was a human being, not a computer, which is a very nice touch nowadays, especially when they greet you by name, which this woman did. That was well done. Overall it was an OK hotel, but missing the little extras that put it into the four-star category that the Hyatt likes to be in.
Recently spent weekend at Hyatt. Was surprised to learn health club and spa closed at 6 on the weekends. What is the point of having one if you can't use it to relax while your there. The sports bar also didn't offer a choice of cable channels to catch different games on and we told we could go down the street to another bar that had better choices. Not good customer service. Also didn't like the bathroom-dressing area being open with no door and only a partition like wall. Couldn't recommend this to friends in good faith.
Hotel is fine, but stay away from the spa
May 20-23, 2004
The hotel staff was friendly, and the rooms are nice (but the elevators are still slow). It's an excellent location; we didn't need a car all weekend. While the hotel met our expectations, the on-site day spa definitely did not. A friend and I had made reservations for the Classic Package, and with the exception of the massage, we were bitterly disappointed (illogical scheduling, staff that dressed and behaved unprofessionally). A visit to the spa's general manager yielded nothing except an empty promise to call us later. She gave us the impression that since we were one-time hotel guests, our satisfaction was of no concern. I have written letters of complaint to the owner of the spa and the general manager of the Hyatt, so it remains to be seen if good customer service will win out in the end.
Loved the Hyatt Regency
Wonderful staff. Wonderful hotel. You get your money's worth with this hotel.
Clean, big rooms. Polite and friendly staff. Skyway crosses through hotel (that allows guests to walk around downtown without going outside during poor weather).
Example of the wonderful service: Went down to get meal shortly before restaurant closed. Head chef was telling floor staff that restaurant would close shortly. Chef turned and saw me...asked what I was going to order. Left. Chef returned with my order.
Only complaint: Computer room only has two computers for internet access. Computers were in use constantly. Hard to find time to check email.
Much in need of a renovation
The hotel needs to be renovated. the rooms are dated, the carpet is worn, the furniture is worn and torn, the elevators are very slow, there is no internet link for laptops in the rooms, the desk with outlets built in didn't work, the health club is an extra fee, and even if you pay it the machines aren't working, nor is the hot tub. While the staff tried to be helpful, in general it give the air of an older hyatt that has seeen better days.
A Grand Hotel
The oly thnig Grander than the hotel wourl be is freindly knowlegabel staff., BEST LOCATION IN TOWN
TripAdvisor Reviews Hyatt Regency Minneapolis
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