Hyatt Regency Kauai Resort And Spa Poipu

I really was stunned that some people did not like this hotel. I stayed in 3 other 4-star hotels in Kauai and Maui, (Marriott, Sheraton, Maui Prince) and this was by far the best! They upgraded me to a suite when I checked in which was huge. The pools are incredible, both restaurants are fantastic, and the beach, although impossible to swim in because of the huge waves, is entertaining because of the crazy local bodyboarders. There is a great beach down the road but we never left the pools and salt water lagoons.My wife and I are definitely only staying here when we go back to Kauai.

I do not know where to start. The hotel does have a beautiful ambiance and the grounds are wonderfully landscaped, but that is about it...One evening we went to use one of the hot tubs and it was actually cluttered with feminine napkins and garbage and cigarette butts, just like their sandy beach... My husband and I just arrived home from an 11 day hawaiin honeymoon , 5 nights of these at the hyatt in koloa. When I made the reservation nobody informed me that the Anara Spa was under construction and that they had designated guest rooms for their facials and massage....YIKES !!! The rooms are very rundown , the chair in our room was very dirty, the table was wobbly and broken and the ottoman that was in the other rooms was not in ours...This property claims to have "delux oceanview". I did not feel like any of the three rooms we tried to decide upon were even close to that. The staff does not smile and makes you feel like you are just another face. The food in the restaurants is superb, but the service is worse than anywhere we have ever been. One waitress actually argued with my husband that the table was not sticky when he asked if she could wipe it off. At the tidepools restaurant the ambiance is wonderful, but again the service was horrid !! We sat for about 1/2 hour to wait for the waiter to return after our meal was done, he only had 1 other table. The carpets are extremely dirty in the hallways and the furniture is not that of a four star accomodation. Whatever you do do not waste your money on the Luau, it is probably okay if you are stuck at the resort, but it does not even halfway measure up to the Smith's Tropical Paradise Luau, the one at the hyatt made me feel like I was at some cheesy county fair...The cocktail waitresses in the bar called Stevenson's Library are very cold and act like they are miserable. On one of our last days at the resort my husband and I drove to the Princeville resort . Pay the extra few dollars and stay here , the service seemed impeccable and the view is outstanding. You can not see the sunset from the hyatt because of the location. Good Luck !!!

My family and I stayed here for two weeks and everything was gorgeous . . . the kids loved the pool and waterslide. The grounds were beautiful. I will DEFINATELY be coming back again.

The Hyatt is wonderful. We stayed in May '03 and the roof was being re-tiled but it did not affect the guests hardly at all. It certainly was not an inconvenience. You won't go wrong staying here - food is excellent as well!

>> haven't stayed there yet <