Split Personality

The lobby was great and two out of three of the staff members that I dealt with were excellent. The rooms were more like a one star hotel. Very old and basic...my bed was caving in half. Good location close to bus station and subway, etc. You can't expect that much from Buffalo I guess...

Substandard Hyatt

When booking a Hyatt, I expected a gorgeous lobby, beautiful furniture, nice bedding and fabulous service. What I got at the Buffalo Hyatt was an impressive lobby. That's it.

The room furniture was old and chipped on the edges. The bedding had stains on the sheets. The service was okay, but not what I expected from the Hyatt. I recommend looking for another hotel in Buffalo.

Gross!!!!

Well, i gave the Hyatt an "okay, but with some problems" because the room was a good size and we did get a king-size bed that wasn't seemingly split in the middle. I've stayed in some crap hotels, and this is a mediocre crap hotel, but not the WORST crap hotel i've been in.

Okay, so the bathtub drain was scarey! Basically, you couldn't run a bath. It was broken, and all rusty, and yanked out from the drain and just sitting in the bathtub. Grossed me out. The exhaust fan for the bathroom didn't work. Not only did it not work, but it had a rust and dirt buildup on it.

Also, there were splatter marks on the bathroom wall that i noticed right away. That totally grossed me out. The shower head itself was substandard. It reminded me of the one from almost 20 years ago in a run down apartment complex i lived in that had a deadbeat landlord in downtown Hamilton, Ontario. An overall sense of the room is that it did not feel clean. I even worried about the sheets. That's about it. We'll never go back. I'm going to check the Best Western first.

Very nice, all things considered

Yes, the rooms are run down and it is not what you'd expect from a Hyatt, but I have found the staff to be extremely nice and helpful and the bar in the lobby is a fine gathering spot. Much better than the Comfort Suites.

Terrible!

I thought by booking at a Hyatt I cld expect a nice hotel - especially since it is given three and a half stars on Expedia. What a joke. The hotel is VERY run down. The first room we were given was already occupied by another couple! Then the second room we were given was at the end of a dark hallway. The sheets had a blood stain on them... Also since our room was at the end of the hallway our door rattled all night with people going in and out of their rooms. Bathroom was also not clean. The manager tried to be helpful, but it didn't make up for how awful this place really is. Wld not recommend this to anyone!

Hyatt is so run down!!!!!

The Hyatt in Buffalo is very old. No service. Front desk staff is RUDE. The carpet is thread bare and I asked for a specific room type which they did not honor.

Its fine, remember you're not in NYC, DC, or Boston

Try to be objective, you're in downtown BUFFALO of all places. Don't expect it to be like the Regency in DC or the Grand in NYC. Building is nice, rooms are good, location is fine. Restaurants within walking distance.

GROSS!!

Stayed here New Years Eve

There was a used water bottle under the bed. The room was dirty and smelled bad. There were water spots on the night stand. Thought the Hyatt would be better....

Don't compromise Quality in the interest of saving a few $$

Please don't stay at the Hyatt. First, I waited in line for at least 20 minutes to be checked-in; there were only 2 clerks at the front desk. My room was freezing cold and when I attempted to remedy the problem, I was told by the engineer that the system was not working. I then requested extra linen, which came about 2-2 1/2 hours later. When the staff arrived, he had one blanket that appeared to be dirty and taken from another room. I then had to wait another 1/2 hour-after speaking to the supervisor for fresh and clean linen. The rooms have limited space and are outdated. It's okay to be frugal, but don't compromise quality; I did when I booked at the Hyatt in Buffalo, NY.

Not worth the stay

We will never stay in this hotel again. The hotel room we stayed at was in much need of updating. The bathroom tub was broken. Could not open the 1 window we had, and the air conditioning was not turned on a hot april night. We had a nice view of the roof as well. Both restaurants in the hotel had terrible service. We got a cheap rate, I guess you get what you pay for in a rated 3 star hotel.