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Historical Traveler Reviews Bali Hyatt Sanur
What A dump
I booked this hotel based on research both on the internet and various travel brochures in the UK.
The hotel is variously described in either a five star or high four star category.
Here is what we saw on arrival and experienced on arrival-
The lobby check in is OK but nothing spectacular. I was told on check in that our interconnecting rooms were available but that one of the rooms was dirty. I understood this to mean that it was in the process of being cleaned. So we proceeded to the rooms. Nothing can describe what I saw both on the way to the rooms and the rooms themselves- at the far end of the Hibiscus Court.
The hotel is divided in vast courts, more akin to prison cells. It is a decaying concrete jungle with slim and mould on the walls. The guest lifts are more akin to service lifts- they were in an extremely old state of disrepair. The walls need a lick of paint.
The rooms we were allocated- well...
There were remains of someone's hair in the bathroom tubs, the dirty room had a permanent scum ring in the toilet. The bed sheets were stained. The ceiling fan on the balcony was rusted and had a beehive. The balcony itself was covered in bird droppings as were the cushions on the balcony furniture. Basically the room was dirty ( not in the cleanliness sense) but in the old and crumbling sense. I could go on.
We checked out after two hours and moved into another hotel. The hotel penalised us for 1 night- I should have charged them for wrongful description!!!
Having spoken to a number of local guides subsequently, they were all shocked to hear that the Bali Hyatt is classified as 5 star. The Grand Bali Hyatt in Nusa Dua maybe but the Bal Hyatt is 3/lower 4 star at best.
Shame on the Hyatt organisation. If anyone is looking to go luxury, the Bali Hyatt in Sanur definitely isn't no matter what the various brochures or internet descriptions say. It is in desparate need of renovation. You have been warned...
Honeymoon in Bali
Very happy with this hotel. The gardens and pools are beautiful and the location on Sanur beach is ideal. The area does not have the madness of Kuta, but has plenty of bars and restaurants to keep you amused.
The staff were very friendly and helpful. The room was a little dark and perhaps could do with some redecoration, but nothing serious. Overall a fantastic stay.
Overall a good hotel
Just returned from an 8 day stay at the Bali Hyatt. I had read a number of reviews and so was not sure what to expect. The hotel setting was superb. The gardens are beautiful and the public areas including reception, bars and pool areas are what you would expect - lush and tropical. The rooms were spacious although we did suffer from the damp smell that a number of people have commented on. The service was excellent, everyone was so helpful and made us feel welcome throughout our stay. The breakfast was ok but we got a bit fed up of having to wait in queues and ate outside the hotel but it was peak season so what can you expect! It has been reported that the drinks and food are expensive in the hotel and that is true if you compare it with the bars and restaurants in Sanur where you can get a meal for two, wine and beer for under £10, but we felt that the prices in the hotel were still cheaper than hotels at home.
We really enjoyed our stay in Bali and in the Bali Hyatt. Ok it is not the best hotel on the island, it is 4 star and when we booked we found it the cheapest of the other 4 star hotels so I don't think you can expect exclusivity. It was busy and was obviously a popular choice. Our only complaint would be that unless you were up at 7.30 you could not get a decent sun bed as they were all taken by people who 'bagged' them with towels. I hate that! We did complain but the hotel seemed reluctant to do anything about it.
Compare to the other hotels (grand mirage and Pertiwi) in Bali, I believed that the Hyatt is over rated. The price is much more expensive. The location is no that easy to get too. The SERVICE! is below ave. The Air conditioner doesn't work. The building structure is complicated. The room doesn't look like the pic on the website, but I will admit, the beach is much cleaner than others. Overall, the Hyatt is only ave.
Unfortunately our high expectations were not met. The hotel was OK but in it doesn't meet the usual high Hyatt standard. Most of the buildings are primarily made of concrete or concrete-like materials that doesn't fit into the beautiful surroundings. We had problems with unpleasant smell in the room - kind of mould smell. We tried to get another room but apparently the same smell is in all rooms. Very polite staff and fair prices though.
Amazing value for money
We went in June off 2005 for our honeymoon and where pleased with the quality of the hotel. The rooms are nice and big and the bathrooms are colourful.
The breakfast was fantastic, and the hotel meals where reasonably priced especially compared to European standards. The hotel offered really good value for money.
Sanur offered alternatives for meals and eating out was so cheap in the village (we had a really good meal without wine for £6, wine in Bali is really expensive in and out of the hotel- £15 for jacobs Creek!!).
One word of advice, avoid the organised trips and taxis, we got taxis locally and they where about 1/4 of the price. We also arranged a trip with one of the taxis outside the hotel and paid $40 for both of us to go anywhere for the whole day. We went to Ubud , a temple, the Volcano and on Elephants in Taro (had to pay at the park). It was so much cheaper then the organinsed trip and we could do what we wanted and stay as long as we liked in each place.
The shuttle bus to the Grand Hyatt is worth taking as their pool and beach is even nicer but the atmosphere in Sanur made up for that and the pool and beach there where still great.
Pinch me I'm dreaming
From the moment of our arrival we were treated as honoured guests. The place is a palace. Reception, restaurants, and public areas were spotless. Staff are incredibly polite and patient. The pools and poolside bars/ restaurants are 1st class. Plenty of beds best positions gone by 9am, still cannot fault it. would I book it again - deffo! Service charge is included on everything but tip anyway they're worth it. Watch out for the midday sun.
Nice hotel, not the best
We stayed here for 2 nights during a Bali honeymoon trip all around the island. According to our experience, the Bali Hyatt is a good hotel. However, it is for sure not among the best Bali has to offer.
The location of the hotel is nice: the hotel is located in a large, well-maintained garden with direct access to the beach. The hotel has two fairly large and attractive swimming pools with plenty of sun beds available. The staff - in traditional Balinese dress - is friendly and helpful. The lobby and restaurants look nice and the dinner we had was OK.
The most significant drawback in our view were the rooms. Although we were upgraded to a 'club room' we found the room could use some refurbishment and also the air conditioning was not working that well. We also found that breakfast was unimpressive - not really a lot of choice and it took some effort to get a glass of juice.
Another thing to realize is that the Hyatt is a fairly large hotel, especially for Balinese standards, and it caters a crowd of package deal tourists. This means that it can get busy and noisy around the pool and in the restaurants.
In many parts of the world, this would be considered a great hotel, and despite some of our comments it is a nice place to stay. It is just that the paradise-like island of Bali has better offers than this fairly large, somewhat outdated hotel.
On arrival at the Hyatt, we became aware that we were in the best hotel in Sanur, which made us feel like movie stars and was great as it was our Honeymoon.
The greeter banged a gong when we arrived and a maiden placed a flower garland around our necks, We were then led to the check in desk and presented with the snazziest fruit cocktail i have ever seen! We were then given a free meal on check in by the hotel as it was our Honeymoon.
Our room was huge with the biggest bed i have ever seen. It was also spotlessly clean (and I am fussy)it was the epitome of high class luxury. There were some lovely jazzy bathrobes and slippers and the gorgeous bathroom was well equipped and had great little freebies like toothbrushes, combs and mineral water.
We had a beautiful sea view from the large balcony, which afforded us a wonderful sunset/rise view from the room.
We were on a B&B basis, and we were stunned by the quality of breakfast. Everything was freshly cooked, most of it infront of us. They would make us anything, even a runny boiled egg! There were also delicious pastries and muffins, which were indescribably good. As well as the usual cereals, bread and jam, and some indonesian delights (rice and chicken) We only needed an evening meal after the breakfast feast.
We used room service several times, and found this to be of a very high standard, and not too expensive. You can also request breakfast in bed for no extra charge.
The swimming pools are amazing. There is an Indiana Jones Style pool and a deep pool by the pool bar. Also a small splash pool for the children. We also found an outdoor jacuzzi and ice cold plunge pool, to cool you off! The beaches are the finest i have ever seen, it is like stepping into paradise.
Shopping wise, my hubby and i went to the wood carving area and picked up some amazing stuff, masks, bowls etc and managed to strike some cracking deals with the vendors.
Trip wise, the magical monkeys are superb, in a natural forest you can see them in the wild. (tip. take your own bananas to feed them as they are 2gbp for a bruised looking bunch at the entrance).
There were no tourist traps that we could find, although you do get pestered quite a bit by locals selling things. (One put a t shirt on my husbands back as he walked past but that was funny rather than irritating).
The temples are worth a visit, but take comfortable shoes (i didn't).
Diving and snorkelling is superb, and specialist diving organisations run great trips to mid sea locations, with breakfast and dinner provided.
There are also good replica designer bags in Denpasar that are worth considering. Kuta is a good place to go at nighttime for lively bars and discos, this is where the aussie surfers congregate.
If you fancy a balinese massage, take a look at the small beauty parlours where a massage is approx 5gbp, For laundry services, you can get all your clothes washed and pressed for a few pounds.
Dining out is riduculously cheap and very high quality. A three course meal with several drinks each will set you back around 10 gbp.
My husband and I really cannot recommend bali enough, there is all you could dream of and a whole lot more. You could never be bored there. Happy holidays!!
We have been staying here for two weeks in July 2004. The hotel is situated along the beach in a huge tropical garden, renowned as one of the most beautiful gardens in Asia.
Very large open (no walls or windows) hotel lobby with bar overlooking the tropical garden and swimming pools.
Swimming pools are nice but relative small. Main pool has a bar in the water.
Several restaurants and bars, all of them have a roof only as the climate is such walls and windows make no sense. Very good quality but relative expensive. Drinks are not cheap.
The beach is cleaned early morning and continuously checked throughout the day, drinks and food are served on the beach, plenty of staff is looking after you. The beach is well maintained but do not expect good swimming as the laguna is very shallow and sea weed is everywhere. Coral reef breaks the waves resulting in calm water conditions.
Staff is extremely friendly and supportive, all wear traditional clothing. You'll get used on saying good morning, good afternoon and good evening all day long..
The rooms are good but need refurbishment in due course. The hotel has three blocks, number 1 is right next to the lobby, number 2 is a three minutes walk to the lobby, number 3 about five minutes away.
The hotel's laundry service is very expensive. We found an excellent laundry service at five minutes walking from the hotel where we paid an average of USD 3.50 for 12 items in comparison to around USD 42 (!!) in the hotel, the choice is yours!
Numerous shops and restaurants at walking distance from the hotel. A big supermarket (Hardys) at less than a mile from the hotel, don't walk (it can be very hot ans sweaty) but just take a blue taxi at the rate of USD 3.00 for a return including 20 minutes waiting time. It looks like there are millions of taxis in Sanur. Not all are releable but the blue ones are recommended and have a meter.
Most restaurants in Sanur offer excellent quality and ambiance at a rate you can't believe at first glance. We had two course dinners including soft drinks and wine or beer for USD 17. Mind you, this was the price we paid for three people in total!!
The very small restaurants and bars along the beach in between the hotels offer even much lower rates. The standard rule: the further away from the hotels, the cheaper they become.
Although there are plenty of things to do in the hotel, don't forget Bali is famous about its landscapes, culture and traditions. Sight seeing is a must and trips can be easlily booked from the hotel and the numerous agencies along the roads.
We hired a private taxi (all are air conditioned) at the rate of USD 30 for a whole day.
The Balinese people are very firendly and polite, please respect their religion and traditions. Never use your left hand and do not touch people's head as this is not appreciated. Read a travel book before you arrive at Bali to learn more about the habits, traditions and cultural aspects.
Bali is a paradise, it wouldn't be a punishment to stay here forever..
TripAdvisor Reviews Bali Hyatt Sanur
Travel Blogs from Sanur
All things considered, the kids adjusted to the time difference tremendously well, waking up at a bit more of a "decent hour" every day, but never worse than 5am or so. This was in contrast to being in Bangkok a month prior, when they did not adjust at all, and we lived our days from 2am to 2pm.
The benefit of waking up on the early side …
It turned out that they did pretty well. They awoke around 5am, so pretty early, but not unreasonable.
It was raining - this was a rainforest after all and that had a tendency to happen. In the rain and in the dark, many snails came out of hiding. There were snails all over the place in Bali - big snails, little snails, brown snails, …
The next morning we got going again back to Suvarnabhumi (which I finally learned how to properly pronounce on this trip) for our flight over to Denpasar. As I mentioned, the kids were booked as lap infants on award tickets, but it turned out that the flight was less than half full and everyone was able to have their own seat.
Landing in …
... giving away fliers describing the different types of massages one can get. I assume they are not the masseuses themselves, but who knows, after all it is not uncommon to hear offers of “young girls”. The other side of the age spectrum is also dedicated to massages, with elderly ladies roaming the beaches offering the same services. There is in fact something for every taste, including the infamous “happy ending” you hear so much about ...