Hotel Riu Palace Oasis
How has this resort rated in the past?
- Swimming pool
- Room service
- Fitness/Health center
- Business Services
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Historical Traveler Reviews Hotel Riu Palace Oasis Maspalomas
Freindly hotel - tragedy they sold off the beach for a new hotel
Very friendly hotel, right on the beach, with wonderful spacious tropical gardens. Despite being heavily outnumbered by Germans, never a shortage of sunbeds or space round the large warm pool. Food extremely good - fantastic selection on buffets and supplements for full board really cheap for a five star hotel.
Only problem was the building of a new hotel right in front, between this one and the beach. Stupid decision to sell off what was once the private beach belonging to this hotel for another to be built, now nearing completion. Loud building work during the week made using our balconies impossible other than for drying clothes. The manager was helpful in allowing us to change rooms to as far away as possible but even this did notdrown out the noise and anyway, the day after we moved, a bulldozer arrived outside our new balcony where workmen spent the next few days working on our own hotel! Being woken most mornings by the sound of power machinery really spoiled it for us as we were trying to escape building work at home! But the hotel had a nice 'can do' approach, apart from the Spa which is separately owned and managed. When we pointed out their indoor jacuzzi was cold and the steam room had no steam, we were told they were meant to be like that! The steam room didn't even steam up my sunglasses!!! Which is probably why they remained unused most of the time. Only the sauna was warm enough to use. Also, the outside hot tub was not warm enough to use in December. But the pool was warm and well managed, and patrolled by a friendly male peacock with magnificent plummage.
Our 16 year old son was fascinated by the sand dunes -their wildness as well as their proximity to the hotel. Playa des Ingles looked tacky and down market although you had to go there if you wanted any water sports like wet-bikes.
Other RIU hotels in Maspolmas seemed to allow us in to use their amazing swimming pools but they looked far too big and crowded for us to stay in. Were we to vist again, we would try the nearby Residencia, (a Leading Small Hotels of the World) which although much more expensive and exclusive and the reception and communal areas were much nicer than this one, which was a bit lacking in atmosphere.
Flagship Riu - good food
First, we are not talking about the similarly named Riu Palace Maspalomas -which anyway is more in Playa del Ingles- but of the Riu Gran Palace Oasis Maspalomas. As the Gran implies it is a notch up from Riu's Palace category and has 5 star rating - although probably that's Riu's rather than any independent body-and it's in the area called Oasis down from Maspalomas centre on the sea front by the Lighthouse ( Faro).
We found it an excellent place for a week's stay with well-appointed bedrooms and general areas. The pool is large and the gardens extensive. The best feature is the food which is about as good as buffet-style catering gets. And, Riu will serve you at table from a limited menu if you don't want to trundle up & down the wide-ranging buffet layout. Also there is an additional, smaller restaurant (Le Jardin) serving only a la carte from one of two speciality menus - Japanese on 4 nights or Spanish on the other nights was our choice - and we found the Spanish one very good - and at no extra charge.
We had paid ( via Thos. Cook) extra for a "sea side view". We didn't see much sea because there is an unfortunate line of fast food eateries right between the Riu garden boundary and the sand but we did have a very large balcony and view of the palm-treed garden complete with lakes, fountains, swans, Jacuzzis, chaise-longues etc. That garden - there is much more on the other side of the hotel- accesses directly (through a secured gate) onto the public beach - giving 5 km or so of good walking along to Playa del Ingles past locals, nudists, homosexuals (no worries, girls, they're each in their own area) and the splendid Maspalomas dunes.
Certainly would recommend this hotel- the a/c works, so does the hot water, plus you are very close to the beach or, if you don't like sand, extensive sunbathing areas by the pool and in the large gardens.
Any complaints? Inevitably : first ,checking-in takes 20 minutes or more for some reason which is ridiculous and very unwelcome at the end of your journey , and second parking is minimal. Admittedly the staff take over your parking but in our case brought the car back covered in bird ---- which on complaint I was advised to take to the carwash! (No tips for that guy despite his fancy white Admiral's uniform.)
We'll go again - mainly because the food is much better than other package deal hotels. More expensive but worth it- as we see it anyway.
Superb pool for swimming, incredible garden, peaceful, perfect
If you like to swim laps you might have noticed the majority of hotels
have futuristically shaped pools that may look pleasant to the eye from the exterior or in a picture but are absolutely impractical for swimming, unless you are content with a little dogpaddling or swanlake-ing...Moreover, some hotels have the audacity to label some pools as having olympic size,
which is nowhere near reality.
..While Riu Maspalomas Oasis' pool is not olympic size, it has a normal
rectangular shape and is both long and wide enough for lap swimming,
which is very rare.
The hotel's garden is simply astonishing, maintained to perfection, peaceful and very large, a real oasis of peace with plenty of lounge chairs to seek shelter from the sun under the dense pam tree park. Beach is outside the hotel, there are lounge chairs and towels (free of charge) in abundance.
Quality of rooms, bedding, service and food is of a 5 star hotel.
If you go to Maspalomas, consider this hotel first..you won't regret it.
Excellent, excellent, excellent
OK, I write this as I have just booked a THIRD holiday in a row at this wonderful hotel (it is May 2005 now). It may not suit everyone; mainly Spanish, German and others (UK/Irish/Swiss). Rather of an older service style.....no you will like it!
FOOD IS EXCELLENT . Don't think of those awful "buffet" efforts from other establishments. Quite frankly, I have not experienced better anywhere.
Staff are wonderful.
There is "quietly sophisticated" and there is "loud, brash I've spent lots of money to get here". This is the former.
Relax as you decide how to spend your day and the family atmosphere will wash over you. Pool is the best I've experienced anywhere; clean & well-maintained.
There aren't many English speaking TV channels; wonderful.
My little girl loves the Kid's club (she is 7).
Poor service reflects on the poor management of Riu Hotels
Quite simply, if a hotel chain sells their product as 5 star they should ensure that the defined quality standards are upto 5 star standard and that the management and staff are properly trained to provide a 5 star service.
It is a failure of the RIU group that the service at the Oasis is substandard. The RIU group has not properly defined a 5 star standard and have failed to train their management and staff to acheive an acceptable 5 star standard.
Simply BEWARE RIU's star ratings. The Oasis hotel is at best 3 star.
The food and service in the restaurant was terrible.
Unfortunately there are not many hotels like this anymore
This hotel was one of the early 'tourist' hotels on the island. It has massive grounds and a low guest to space density and really is an 'oasis' of peace away from the crowds. You can virtually be guaranteed to find yourself a quiet spot away from other guests if you want to. The plus sides include plenty of space, beautiful grounds, good food, good facilities and good service. The negatives basically relate to style. The hotel is old in comparison to neighbouring ones and from some angles looks awful from the exterior. But look a bit deeper. Inside it is well presented with lovely facilities and very experienced and friendly management and staff. It is a hotel of older style and class. The hotel is neither flash nor glitzy - but quietly comfortable - more a Mercedes or Volvo than a Ferrari. It has a child's pool, main pool, hot tubs, massive gardens and direct access onto the beach. If you like tennis there are some very presentable courts in the grounds, a volley ball court, putting green, golf driving nets (and courses nearby), children's play ground, children's pavilion with full time staff to entertain them, and literally hundreds of palm trees.
Whilst the outside pool is heated in winter - in common with many hotels on the island it does not have full heating throughout the hotel itself. This is not usually a problem unless you visit during an exceptionally cold spell when you might need to turn the air-conditioning off and request fan heaters!
There is a good mix of nationalities who seem to mix well - UK / German / Spanish and Americans were included during my last visit. There is also a very high level of repeat custom - nearly everyone I spoke to had been several times before.
I agree that at times (some school holidays) the behaviour of some children can be a problem. The hotel does run an extensive children's entertainment package and tries to occupy them, but if parents don't bring up their children to respect others there is not a lot the hotel can do about it. If you prefer guaranteed quiet holidays then perhaps go at times other than school holidays when the only thing to disturb you will be the peacocks and other assorted avian life!
I booked a week on the Riu website for October 2004 having been 6 years ago when I had a good time. I could only book bed and breakfast on the Internet, so on arrival asked about half board - Dinner. I was told I had to choose between 7.00pm or 8.30 pm. For every night. I booked for 7.00pm. I could not change even if I wanted to, and had the same table very night. In some ways the same table every night is not a bad thing. But in a 5 star hotel I would think I could change now and then.
The half board price is quite good value on the surface. However, for a 5 star hotel the quality of the food was poor. Breakfast looks varied, but completely geared to the German guests from the bread, to the cold meats - full of fat, and the very limited hot food also swimming in grease. Coffee: luke warm gloop which was recycled. Cheap plastic pots, cheap tea bags. Milk was off. Cereals for breakfast very cheap versions of Kellogs. Not the real thing.
Dinner looked very impressive - an incredible buffet. But the quality was poor and the same every night. And the hot food was luke warm, quivering under hot lamps, under cooked meat in slop pretending to be a sauce, cold hard pasta and cheap sauces, and again very much geared to the German guests. Overall I would say the hotel was 80% German. After 4 nights I could face it no longer and ate out - not a good idea. Every restaurant had the same menu. Re-heated slop, bad pizzas, and meat and salad, meat and salad. Not one cooked vegetable in a whole week. And I did get the runs from a ghastly chiken and chips.
The bedroom looked big, but there were ants in my sea view (extra charge) room - on the bed and in the wardroab! And a couple of cockroaches on my balcony and under the dressing table. The TV only had Spanish/German/Dutch channels - except BBC News. And the bedroom did have stains on the carpet and overall was not too clean. Dust and fluff under the bed. And a very odd smell.
The website says 13 million Euros have been spent on refurbishment. Not in the grounds or the rooms. The rooms look nice, but are done on the cheap. The grounds are tired - the lunch area by the tennis courts needs major work. As do the courts. Pool small and many of the umbrellas and lilos borken. The shops in the hotel did not stick to their published opening times. No lights on the balcony so no reading at night outside. Very poor entertainment at night - same old vocal groups who tour all the hotels.
Clientele were older middle class Germans who made Olympic dashes to the buffet. And had faces like stewed lemons. Not a smile in sight. And boy was I stared at! Every night. And by the pool. So much so I could not relax.
Health club run by a German lady who would not try to explain to me what the different treatments were as I didn't speak German.
3 nights in a row a restaurant manager would ask me how I was and how I found the hotel. But in a very desperate don't tell me way. And then 4 Riu representatives who dropped comments cards and pens on the table as I ate my dinner. Again, desperate. All show, no sincerity. Waiters did not want the guests there.
Room service sent cold coffee, milk that was off, a stone cold toasted sandwich with tasteless cheese and slimey uncooked cheap ham with tons of fat. And cold wet french fries.
And yes, early one morning when I could sleep no longer because of the thudding air conditioning, I went on the balcony - about 6.00am. And there they were, the old folk in bath robes making ghostly dashes to lilos in hte garden to place their towels on them. And did not actually use them until about 11.00am.
Overall, it was like a faded aged home for faded aged folk with fading money. Not 5 stars. And strangely depressing. And at night try getting a taxi!
I went on a walkabout to look at other hotels. There are many with better decor, better facilities, cleaner and newer and a more youthful clientele. All 4 stars. The H10 was a walk away from Maspalomas, but looked peaceful, new, clean, and on its own beach - about 15 minutes stroll from the Maspalomas Oasis.
If I had paid 50% of my overall bill I would not have been so upset, but this was a 5 star bill for 3 star services. When I left all the check in staff just hung their heads - they didn't want to know what I thought.
I love Germany. And it's not a problem that there are many German guests. But a 5 star hotel should cater for everyone.
Simply this is not 5 star. Given Gran Canaria has little to offer in terms of sightseeing or culture there is no point in paying the prices for this hotel. Go 4 star instead. And if you are British or American, book with a UK travel company who will put you where at least you are not the odd one out and where American/British standards will be matched. Heaven knows what Americans must think of the hygiene and cleanliness here.
Disgraceful, Not worthy of 2 stars let alone 5
We spent our honeymoon in the Canaries (Tenerife, Lanzarote and Gran Canaria) and Marbella in the South of Spain. Everything was fabulous EXCEPT this horrific hotel. I don't know how anyone could give it a remotely decent review. It was dingy, dirty, over-crowded, under-decorated, with a SERIOUS need for a complete renovation. Luckily, we were able to check out almost immediately upon arrival and stayed at The Hotel Grand Residencia (which is about 500m from the Riu). Now that was a luxurious oasis from heaven. If you remotely treasure luxury accommodations don't even step in the vicinity of the Riu...you will be sorely dissappointed!
Lovely, but spoiled by out of control children
I have stayed here four times - the first when it had just opened. On that occasion it was paradise; quiet, over-staffed, an oasis of peace.
Each successive year it has got busier and noisier (word had obviously got around how good it was). The staff, facilities, food were all just as good but for me the stay was becoming spoiled by children. They ran amok in the bar, restaurant and the constant running up and down corridors outside the bedrooms was something to behold. I should add that this is nothing to do with the hotel - it is the fault of the selfish parents who are so used to their children that they do not take other people`s space into account. After the fourth year I had enough.
What makes it worse is that the brochures advertise it as a place for `couples looking for a relaxing time`. In my opinion those days are gone. It is a shame as it is one of the best hotels I`ve ever stayed in.
The hotel grounds are simply beautiful, the food is fantastic, the pool is fine, and there is a kids club there, with a pool for the children. In the evening the entertainment is great and the staff are very pleasant
TripAdvisor Reviews Hotel Riu Palace Oasis Maspalomas
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