Horseshoe Bay Resort
How has this resort rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
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Historical Traveler Reviews Horseshoe Bay Resort
Wow what a gem
wow.....what a gem in the middle of the hill country, I can't say enough about the service and the food, food , food......I was with a group staying at the resort and found that the food served at the events was exceptional. My kudos to the chef and his staff for delivering a Ritz Carlton quality dining experience. We ate at the Lantana restaurant on a number of occasions to find the food was very good as well. I can't forget about the brunch on Sunday.what a great surprise.....The staff at the Horseshoe Bay resort Marriott is doing a fantastic job,for being open for, such a short time, I think they opened sometime in Octover of 04. A well kept secret outside of Marble Falls......
Nice place, better than I expected
I was at the Marriott in Horseshoe Bay Resort for a business meeting. I was impressed with the lobby, the check in staff, the elevators were fast and never had to wait, the room was, I thought, one of the best. Beds looked like Westin Heavenly Beds, and were very comfortable. Granite and nice woods in the bathrooms, huge vanity top, great water pressure in sink and shower. Comfortable chair and table for working in room. Views of the pool were nice. I didn't use the pool but it looked good from all angles. Food was pricey, but better than most hotel food. The appetizers were huge, I added chicken (an option) to one, and it was my supper. The chicken was quite good. The Tortilla Soup was good.
Meeting room was awesome, high ceilings, good lighting, well done. We walked to the Yacht Club for supper and the French chef there is great. I enjoyed the meal very much, rib eye steak was tops. The atmosphere in the remodeled Yacht Club was great, we ate on the outdoor deck, great views of waterfalls, pool, new sanded beach and the lake. It doesn't get much better than this in my experience. We walked to the Yacht club, and discovered a nice park and water feature with fountain half way there. There were also hotel courtesy shuttles to the Yacht club, and they came often.
Our group rented pontoons and cruised the lake Saturday afternoon. All in all, it was very good place to meet in my opinion. We had people fly in from many parts of the USA and Canada.
On the down side, it is well over an hour from the Austin Airport and directions are skimpy. Hertz never-lost doesn't have Horseshoe Bay in the computer, we didn't know to plug in Marble Falls, the nearest town, so wandered around lost for 20 min, called the hotel, but they were not great help on directions. Staff was young and courteous, but not up to big city Westin hotels and places like that. I think this Marriott will build a strong following over time, the golf, the quiet, the food, the meeting rooms, the Yacht Club in particular, and great pricing (at least for our group).
Horseshoe bay is clueless
It all started when they couldn't give us directions to the hotel and we were down the street. They then cancelled all the rounds of golf for our trip. Then when we checked in they checked us into all the same rooms when we had seperate rooms for our families. Our last names are not even the same so that is a bit scary, whoever checks in just put them in with our family. Then they never even brought them there room key after calling two times. When you check into a hotel it would be nice if you could get in the room you reserved and then also get keys to it. After that we found a nice restaurant for dinner except no one knew where it was. Come to find out it has been renamed but it is still in their book. We decided to order breakfast, they never asked for our room number so I assumed that they had caller id like almost all the hotels. They don't so when we called to check on breakfast an hour later we found out that our food was waiting for us to call back because they had no information on it. Horseshoe Bay stinks and they have no clue on how to run an efficient resort! They need to visit their resort in Hawaii to find out how to run one.
Resort is great but service is lacking
I just returned from a weekend trip to the Horseshoe Bay Resort Marriott and have to say I found many of the same problems in other reviews to be true. The property itself is very beautiful and the location is great. The thing I was most disappointed with was the service. We left the hotel for a day of sightseeing at 8am. When we returned to the hotel at 3:30pm, housekeeping was just getting ready to clean our room. We asked if we could have just a couple of minutes to change into our swimsuits and we would be out of her way to clean the room. After 2 hours at the pool we went upstairs only to find our room still hadn't been cleaned. It was only after a call to the "At Your Service" line that our room was cleaned but the coffee bar was never replenished or cleaned. We just went downstairs to the lobby market and got a Starbuck's. The other issue with service was at the pool. It was very busy that day and the pool bar was hopping. There was a bartender, chef and a porter at the bar. For some reason the porter never came out to pick up any trash around the pool which meant there were cups and food trays everywhere. It looked really bad.
One thing that's confusing and deceptive about this property is that many of its amenities are not actually on the hotel property but are actually at the yacht club next door. As a guest you are given full access to the yacht club which is very nice but this isn't explained on the Marriott website and the person that checked us in didn't explain it either. He just handed us a map and sent us on our way.
I have to give kudos to the concierge, Natalie, as she was very attentive and knowledgeable in helping us make dinner reservations at a restaurant in Marble Falls. We ate at Patton's on Main where the service was average but the food was outstanding!!!
I was taking advantage of a discounted rate at the hotel and I have to say if I was paying rack rate I would have been a lot more upset with my experience than I was. Marriott needs to take a good look at this property and read some of these reviews as they have a great property but it needs some work.
Doing just fine
The first thing I want to say is that I am a hotel snob. If anyone can appreciate a five diamond hotel, I am that person. That being said, the Marriott Horsebay is doing just fine. While you are there, you have to remember that you are at a 3 diamond property, not a Ritz-Carlton or the like. Everyone we encountered from front desk check-in to managagement, pool bartenders, housekeeping and restaurant staff was on it. Sure there were a few bumps in the road, although nothing to take away from the beautiful setting and great job Marriott did at creating a resort. The men will go nuts for the beautiful sports bar and one-site putting course. One thing I am going to wait for until I go back is the planned on-site fitness center and spa, which is projected for the future. The resort did provide comp fitness facilities and spa(not comp) amenties at very nearby and walkable locations. Definitely worth it for a getaway weekend. Did I mention the Sunday brunch??? Quite a bargain at approx $27. Amazing hotel chef!!! Worth the trip for that!
OK, but not a destination resort
We stayed for 3 nights during spring break.
The lobby when you walk in smells like smoked sausage, kind of a turn off. It is also decorated in the most bizarre way. Kind of felt like Austin Powers.
We had a doubled bedded room. It was nothing special. Quite small for our family of 4. We thought, after reading on the website, that the rooms had sleeper sofas. I asked about them after we checked in and we were told there were some in the condos next door, but this was not offered to us as an option.
After we checked in, we headed down to the pool bar for lunch. As we were waiting in line for 20 minutes just to order a burger, some of the people around us were complaining. One lady was there to write a review on it for a magazine in New York. She was to compare the Marriott to the Hyatt Hill Country Resort. She said they were not even in the same category. A few things she pointed out: no pool service, they list 4 pools but only one is heated and you have to drive to some, bad food, etc.
We went to another pool one day just for some sun and quiet. Walking up it looked great, however, the pool was filty and the door was falling off the bathroom and it couldn't close.
My family enjoyed the putting course, but at $25 ea. it's quite pricey.
My husband loved the marina! We brought our boat and rented a slip with a lift for the weekend. The hotel is not on the lake, so you have to walk a bit to get there though. I think the slip was $40/night.
All in all, the resort is fine, just nothing special. I think it is quite over priced considering it's not on the lake. We probably will go there again only because of the marina for our boat. This is not a destination resort, but a fine place to spend a weekend.
Promising, but needs work
We visited the hotel in late October with a large golf group, including wives and kids. The hotel facilities were nice and new, but not complete. The hotel staff was friendly and helpful.
First impressions are the most lasting, and when we pulled into the resort off the main road, we were struck by the unfinished and unkempt look of many of the properties leading to and surrounding the hotel, including a large field that looks as if it is being used as a landfill for construction waste. Not a very attractive welcome. We were surprised that Marriott does not require the resort to do a bit of sprucing up. The view from our lake view room further revealed the blighted nature of some of the adjoining properties and landscaping. If the Marriott and the resort cannot cajole adjacent property owners to attend to some of the dead trees and haphazard landscaping surrounding the adjacent ponds, the hotel should at least plant some screening landscaping of its own to shield guests from the unappealing sight.
Once we ventured out to experience the rest of the "resort", we found a rather dowdy infrastructure, a poorly managed and maintained group of facilities, and a general feeling that the "resort" is not quite ready for prime time. We were dismayed by the number of speeding cars along the resort streets. We did not feel safe walking with young children along the entrance road, or the road leading to the marina and resort spa, because cars were traveling very fast along those routes. Speed bumps should be installed.
The resort clubhouse has a very pretty pool adjacent to the lake, but the pool sides looked in need of a good cleaning, and the surrounding shelters could use a thorough cleaning as well (many unappealing insect webs under the roofs). Many of the controls for the jets in the large hot spa area were not functional. When we arrived at the resort clubhouse we asked to speak to the manager to address some of our concerns, (his name was Ron). He was not receptive to our suggestions and was dismissive, not an acceptable attitude for someone in his position.
Our visit to the marina restaurant for lunch revealed adequate food, a reasonably priced wine selection, and a willing (if uninformed) staff, but again was marred by the general outdated, unkempt appearance of the place. The televisions in the bar area look as if they have been there for ten years or more.
Food at the hotel was typical of that at any Mariott facility - decent, but not exciting.
The golf group we were with (some of whom flew into the adjacent private airport) reported that the courses were interesting, but needed maintenance. That fit in with our general impression of the whole resort.
One of our group, an amateur astronomer, bemoaned the fact that the hotel and resort do not use dark sky friendly lighting, as the general area is excellent for viewing the heavens.
We ventured into Marble Falls for dinner one evening, and found a gem of a restaurant nestled in the middle of the town called "Café 909". Food was excellent and adventuresome, service was knowledgeable, and we highly recommend it. We also ventured out to Llano one afternoon, and had lunch at Cooper's Pit Barbecue, reputed to be one of the best Texas has to offer for that fare. We were not disappointed.
If Marriott wants this property to succeed, it had better pay attention to detail, particularly with the surroundings. We will give it another try, but they really need some major improvement.
You don't get what you paid for here!
This resort is trying to be first class but, it's only average. We reserved a spa package for $259.00 a night for two nights. This package includes two massages and daily breakfast. I reserved the massages for my husband and I a week ahead to insure that we would get the massages when we wanted them. When we got there , we learned that they had only one of the massages reserved instead of two and they were completely full for the rest of the time we would be there. I had to go to the spa (of which they told me that Marriott messes up their schedules all the time) to try to work something out with them. Apparently , the spa is a separate business from the Marriott and I would definitely schedule with the spa separately without going through the Marriott if I had to do it all again.
We were suppose to get breakfast included in our package but, they kept charging it (27.00) to our room so, I had to go down and straighten that out. I found myself calling or going down to the front desk to straighten out communication problems about three times with them. They weren't very polite or apologetic about their mistakes .
Our room was very small and overlooked the roof top of the building which I would think for the price we paid we would recieve a better room than that. It stated a resort view so, beware of that.
It did have very nice grounds and the beds were comfortable but, that's pretty average so, I would not return to this establishment unless it was for an average price. You don't get what you paid for here.
The best you will find in Horseshoe bay
We spent 2 nights at this Marriott, soon after it opened. The hotel facilities are average, in my opinion. The health club and sports bar had yet to open, during the time we were there. They have a very nice "real grass" miniature golf course, which is really quite expensive to play at $20, in my opinion, but worth walking around, just to see it, as it is very pretty. There are great golf courses at Horseshoe Bay Resort, which guests can play for about $100 per round. The hotel rooms are average at best, and not very large. There is a charge of $10 per day to use the internet in the room, but free wireless access for a 24 hour per, in the lobby. There is not much entertainment in Horseshoe bay, and there are only a few restaurants worth eating in. The Marriott has a restaurant on site, but we did not eat there; we looked at the menu, and prices seemed fairly pricey. We went in October, but if you are there in the summer, you will enjoy the Horseshoe Bay resort, which has a small beach area and a nice pool, nicer than the pool at the Marriott; these facilities are open to guests the the Marriott, but not the general public. Water sports such as waverunners, are also available. As upscale Marriott resorts go, this is not one of their better ones. We have been to 2 others in Scottsdale, which were much nicer.
A hill country get-away
This resort just opened October 2 and we were there October 10-11; everything was not complete at the new tower, though the amenities we used were completed as they were part of the neighboring resort which is older. Do not be fooled! The photos are deceptive - not all amenities are on-site (at the Marriott tower) but are all within walking distance unless you have tiny children (which we do). Also, by looking at the photos online, we thought the Marriott tower was actually on Lake LBJ - it is NOT! It is a short walk, not bad, but not what we expected. The new tower Marriott is beautiful, with clean lines, and extremely well-appointed in dessert colors. There is a pool bar and a rather swanky restaurant with bar on-site, and we received attentive service. The Marriott took over management of an older resort (or so we were told), all within a well-manicured, protected, master-planned community set amidst rolling hills about 55 minutes west of Austin. This resort has great facilities, mature landscaping, natural-style lakeside pool with wandering paths and caged parrots sprinkled throughout, multiple restaurants, marina, 18-hole putting course, and though we don't play golf, the courses looked amazing!! We were shocked that they don't bill themselves also as a 'tennis camp' or resort, as the tennis courts/facilities are spectacular with upwards of 12 courts (I didn't actually count), multiple surfaces and a winding waterway and shade trees. It was a bit dead when we were there, but it was just opening and probably a bit off-season. I bet summers there will be kicking! Enjoy your trip!
TripAdvisor Reviews Horseshoe Bay Resort
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