The Palms Hotel and Villas
How has this resort rated in the past?
- Continental Breakfast
- Continental Breakfast
- Shuttle bus service
- Shuttle bus service
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Historical Traveler Reviews The Palms Hotel and Villas Kissimmee
Don't be a Victim of the Homewood Scam
If you don't want to be scammed, please be advised...
My husband and I stayed at the Homewood Suites on April 13 and 14, 2004. We checked in around 7:00 p.m. on 4/13. We left for Disney World the following morning on the shuttle at 7:40 a.m. on 4/14 and returned around 8:30 p.m. We made one local phone call, a $.50 charge, to order a pizza, and were sound asleep by 11:30 p.m. When we checked out on the morning of 4/15, we knew there would be a charge for the phone call. When we were then told there were additional charges for 3 movies, we both were incredulous, knowing we hadn't watched anything other than network TV and HBO. We asked what movies we supposedly rented and when we supposedly watched them. The clerk then said, "Do you really want me to read the names of the movies in front of all these people?" Obviously, she was threatening to read porn titles in front of the other guests. It was equally clear that this isn't the first time they've pulled this scam. One of the movies was supposedly ordered during the day while we weren't even in the room or anywhere at the hotel. The others were supposedly rented at 2:30 or 3:30 in the morning while we were recuperating from the day at Disney. We refused to pay and demanded to see the manager. The clerk said she'd take the price of one movie off the bill. We again refused to pay for anything we hadn't ordered and again demanded to see the manager. The manager clearly didn't want to talk to us. At that point, they removed the charges from the bill.
This is nothing short of fraud and whoever is responsible should be fired. We'd be curious to know how many other patrons have been victimized by this outrageous scam. Just imagine a parent standing there with small children, willing to pay the fraudulent charges just to avoid having a clerk read off a series of porn titles, even though the parent knows he or she never rented that garbage.
Frankly, they should be ashamed of themselves for piping filth into hotel rooms knowing full well that young children might be able to access it. They should have all such services disabled and require the explicit consent and signature of an adult at the time of check-in to agree to have any of those services available. (Let's not forget, even at your local video store, you're supposed to be at least 18 years of age before you can rent that stuff.) If we ever stay at another Hilton property, which is now rather unlikely, we'll insist that those services be disabled before ever signing the register. If you plan to stay at the Homewood Suites by Hilton, we'd suggest you do the same, otherwise, you're likely to be the victim of a nasty little scam that seems to be part and parcel of the services they provide.
Dirty! Dirty! Dirty!
Stayed for one week during April (Spring Break). The room was filthy!
The floors were stained. The furniture was so dirty that we put towels over them before we would sit on them. Mold in the smelly shower. We had a broken window that was covered with cardboard (wasn't fixed all week)! When we arrived, there was dirt and hair left in the tub from the previous occupants, yuck! We asked to switch to a cleaner and quieter room. Even after switching, the new room was still dirty. Loud!
The pool is open until 11:00. The floors are so thin, we were awakened by a baby's cries in the middle of the night from above. Door slams were loud. When we talked with the manager, he said it was too bad we were staying there then, because they would soon be remodeling. I would like to suggest he stay overnight once to experience the "quality" of this hotel. We were expecting a clean and quiet room. This hotel was by far the worst we have ever stayed at. Even if remodeled, the rooms are extremely noisy. Hope you are able to avoid this disaster!
Diry and outdated
We were quite disappointed with the overall quality of the rooms and service - not what you would expect from a Homewood Suites. The rooms were spacious, but layout was poor and rooms were very dated and tired out. The room we stayed in was in very bad shape. There was mold in the bathroom, holes in the walls and bathroom door, wallpaper was ripped apart in several areas. The mattressed were old and spongy. The furniture was dirty and smelled bad. The carpeting was old and dirty.
the windows were also dirty. The room decor screamed 1980's. The staff was marginal at best. The breakfast was not nearly as good as other Homewood Suites I have stayed at. The Hotel lacks a business center, and excercise room did not have a treadmill. The grounds were O.K., but alot of noise from nearby expressway. I paid top dollar for a Holiday stay, and felt ripped off.
When we checked into this hotel in the evening my first impressions were not great. The person behind the desk was very lethargic and unhelpful. We had a lot of bags and one person was in a wheelchair but they had no facilities for helping with luggage and this person went back to reading his newspaper as we tried to find their one luggage trolley (must have been on it's tea break)Our room however was well located and quite nice although the kitchen isn't that well equipped.
(ask for a room in building 1) The breakfast buffet is excellent and the staff turned out to be quite friendly on the whole. We took the free shuttle to the parks and it was punctual and the driver's were generally helpful. The bus picks up from several hotels though so it was packed coming back and must be a bit chaotic in summer unless they lay on more buses. Taxis are available from all the theme parks at designated ranks. We used one and it was reasonable and direct. If you're driving then it's only a short journey from this Hotel.There's a manager's reception Monday to Thursday's in the dining area but it's not an intimidating social shindig. They lay on hot dogs, spuds and salad and beer and you can hang out by the pool or take it back to your room and it's all free so I thought that was pretty good value.The concierge desk is actually run by Fairfield resorts and they will offer you a large discount on disney tickets if you take a tour of their timeshare properties (although they're not actually allowed to call it timeshare in Florida anymore I fortunately am) We took the tour and got the four day park hopper for $160 instead of the Disney price of $208.
Three of these added up to a big saving. Be warned though that it is very tempting to sign up when you do the tour so we had to be sensible.
The salesmen are not allowed to pressure you though and it was all very polite and friendly (though very tempting even though I personally decided what a waste of money it would be)Do not miss the Spectromagic show at the Magic Kingdom or the show at the end of the night at MGM studios.On the whole I would recommend this hotel for it's good location, reasonable rates and the included buffets.
Dirty, old and ugly
The hotel was a huge disappointment. I chose it because it had the Hilton brand and needed a suite to accomodate our family, and the price seemed resaonable. We got there and got a smoking room, when specifically asked for a non-smoking, the smell was unbearable and they wouldn't change us, the carpet was torn and stained, the furniture dirty and broken and the bathroom dirty. After spending the night there, the second night they offered another room by the interstate highway which was so noisy we asked to be moved yet again...our third room was quiet but still very old, dirty and poorly maintained. The couch was stained and torn, the carpet so dirty I didn't want to take off my shoes and the kitchenette was sticky and very old. I can see it hasn't been renovated in decades and very poorly taken care of. We were very disappointed and will never return. The staff was not helpful either, it appeared our complaints were a burden on them. Please avoid this hotel, there are many better options in Orlando at the same or lower price. Agh !!!
Great Price and Conveniently Located
We are a family of five which includes three children ages 11,9,5. We stayed for a week in a one bedroom suite. Suite was decent but beds weren't the greatest. Our room location was great We were located in one of the buildings close to the pool and breakfast area. The pool was nice and towels were provided at the pool. The pool is 3-5 foot deep. The breakfast was ok. They offered scrambled eggs, bacon, bagels, muffins, cereal, milk, juices, coffee every day. Some days they offered french toast and/or waffles. Note: the french toast and waffles were not fresh made. These were pre-frozen items which required being heated in the microwave. The maid service was pretty good but the maid did not clean room until mid-afternoon. This made it very difficult to come back to the room for a nap during that time. The hotel is conveniently located and is only 3-4 miles from all the Disney parks and attractions. Overall, the hotel worked well for us and we would stay here again.
Decent hotel, but ask for a quiet room
We recently stayed at the Homewood Suites and were not very satisfied, I am sorry to say. The rates are very cheap, that is true, but the expression "You get what you pay for" really comes to mind. We stayed in Bldg. 7, which is just 100 feet or so from Interstate 4, which is busy day and night. No one got much sleep as a result, and when we complained we were told we could not change rooms. We checked out several days early and went to the Doubletree Resort on the Disney grounds for just $130 a night - a little more, yes, but well worth it for a more spacious, cleaner room and some much-needed QUIET. If you do chose to stay at this hotel, make sure and ask for a room in a building away from I-4.
Well we loved it!
When we stayed at Homewood Suites it was a first time visit to the USA. We went in a party of ten and found it really handy to all be nearby. I cannot comment on the two roomed suite as we had 3 x one bedroomed suites. I found the hotel spacious, clean and very friendly. The kids especially enjoyed the microwavable popcorn left each morning in the room! The pool was ideal for a relaxing afternoon, with the free nachos and drinks! The continetal breakfast was worth getting up for!
We'll Be Back
Our stay was great (February-March, 2002). I can't say the
same for the Character Dinner at the Crystal Palace in the MK, but that's another story. Get up early, eat a good breakfast in the lobby (included in the price), get in the car, make three right hand turns and you're in WDW!
(Punt the shuttle unless you need it.) For one night's stay you'll pay about what most people staying at a WDW resort will pay "per hour" if you factor in how much time you'll actually be in the room.
The housekeeping people were very accommodating. They even arranged our daughters' dolls on the bed while we were at WDW. My youngest daughter had a bout with the "24-hour bug," so the two-room suite was perfect for our unexpected one-day "shut-in." The staff handled it all with no complaints.
Having read the "very poor room designs" review, I can only say that our experience was totally different. Yes, one has to go through the bedroom to get to the bathroom, but that is true with most of the "mid-priced" suite designs. The reviewer must have had a two-bedroom suite since ours only had one entrance to the suite (and the doors between the living and bedroom areas did not lock).
We will definitely go back . . . but this time we'll go when it's warmer so we can enjoy the pool.
Homewood Suites, very poor room designs
Let me start off by saying that the price can't be beat. I will follow that with the statement that the staff are very accomodating and helpful. Finally, I would never want to stay here again. Why? The room design is extremely poor. There is plenty of space, far more than the $69/day would get you anywhere. But there is only one bathroom and you can't get to it any way but through the main bedroom. So for our son to get to the bathroom in the morning, he must come through our bedroom. That is aggravating, but not enough for me to get on the Internet and flame the place. The impetus for that came when my son went to sleep in his room. He locked his door. There is no handle on the door from our side. His room has its own separate exit to the outside, which has a deadbolt. Short of beating the door down, there is no way to get into his room. A call to the frontdesk has confirmed this. He sleeps like a log, so beating on the door does not wake him. How do I know if his is OK or even if he is in there? Not the kind of worry you want about an 11 year old on a trip to Walt Disney World. This place was not designed with family vacations in mind. The people who work are good, but the fundamental room layout is pathetic.
Well, how about the free shuttle to Walt Disney. Glad you asked. Last night we were stood up at the 10 o'clock pickup from Epcot. The 10 o'clock shuttle (run by Town and Country)simply did not show up. We stood waiting till the 11 PM shuttle came. It was cold and windy. Not fun.
I have only been here for 48 hours and have 5 more days here, but my experience so far is a definite turn off.
TripAdvisor Reviews The Palms Hotel and Villas Kissimmee
Travel Blogs from Kissimmee
... in. Last night I had filled both cases and all 3 bags and had gone out to buy another case, this morning I decided that it was just going to be too much of a squeeze and went out to buy another big flight bag, did we really shop that much????
So by check out time we were ready, we had somehow managed to squeeze, squish and just downright manhandle all 7 pieces of luggage and 6 pieces of hand luggage into Hank the Tank, I swear we could not ...
PostScript: forgot to mention that at Magic Kingdom Lachy got chatted up by Ariel, mermaid princess, during character parade. As she went past on float she spotted him and mouthed "I love your hair". Face then matched his head. EPCOT: Experimental City of Tomorrow. Came armed with everything from ponchos to ski masks after weird weather. None needed. Of course. Overall, voted our favourite. Combined ...
... carried back in time to my HS days riding around in one of my friends cars listening to music and talking.
Candace escorted us into our lobby and we all said our goodbyes for now. After that Jodie & I returned to our room to turn in for the night. Tomorrow is our last park day and we are heading back to Epcot (for our fourth time) to try to finish our tour around the other half of the world showcase and get all the stamps in our Food & Wine Festival passports!!!
Post dictated by Joey, 6
The Great Movie Ride was amazing,but watch out for the movie "Alien"! Toy Story Mania was fun, with a sweet practice round. Star Tours was fun! Look out, because when Darth Vader says "we're looking for this rebel spy", it might be you! Because I was picked as the rebel spy when we rode it. My favorite ride was Toy Story Mania.
Heather's turn: OMG what a fun day! The day didn't start off so well -- it was really difficult getting 4 ...
... end of the bonnet, 5 minutes late its stopped and the road starts to steam as it dries! A trip to the world famous Ron Jon Surf Shack and a bite to eat in the Shark Pit and the we headed to the beach. Beautiful white sands stretching on for miles and miles. Cape Canaveral in the distant and the shuttle towers were visible. Driving back watching the sun set, a long but fab day by far the highlight of the trip for ...