Disappointing

Had really nice website but was far different in person. Rooms were damp and musty and smelled no matter what we sprayed in there. We found several different bugs in the room. Besides all that their rooms are decorated w/ very dark and 4 lights in the room didn't change that.

Won't stay here again!

$125 per night and NO PLACE TO PARK!

We were there for the 4th of July (realized very busy), but...after paying $125 for the night, we had no where to park our car...the parking was taken by non-customers as well as customers...we will NEVER stay there again nor recommend to friends and family! WOULD YOU PAY THAT KIND OF MONEY AND HAVE TO WALK 1/2 MILE TO YOUR ROOM? NO WAY!

Also, rooms seemed very run down...needs a remodel on Holidome.

NOT TOO BAD TILL DOOR HANDLE FELL OFF

Eight of us in party, we had stayed there three years ago, everything went fine then. Last time we stayed in the front part of the hotel with holidome, this year (June 2003) we were in the terrace rooms, quite a walk to the indoor pools for a 2 & 4 year old and this grandma. In the indoor pool areas the chlorine smell was very strong. Rooms needed carpets cleaned but otherwise ok. Everything was going ok, till the oldest granddaughter was going out the door, the door handle fell off, hit her foot, had to call maintenance to get out the door, then the foot started swelling so we called management to report the incident.

It took close to an hour for some to show up, take pictures and then they fixed the door. Management refused to give us copy of the report, treated us like common criminals and said they would be in touch.

Thankfully it was only a bad bruise, but a lesson learned!!!

Very Disappointed!

My husband and I come to Gatlinburg quite often and we have always had a wonderful time and lovely rooms, but this time NOT! This was a special week end for us and I wanted it to be special. I felt that a Holiday Inn would be a good place for just a week end stay and @100 a night felt it would be a good room but it definitely was not worth it. The cammode ran constantly, the shower ran hot and cold with no pressure, there was no parking at the room (we always had to walk a distance), the room did not feel clean and they did not clean our room(no maid service at all) and there was no view at all which is bad when you are in such a lovely place. The overall stay was not pleasant and I will not recommend this Holiday Inn!

Not for the money

we tried to maintian a good attitude during our stay, but it was hard. we are a family of four 2 adults a 6 and 7 year old. We paid $107 for the room. We needed an indoor pool because the time of year we traveled. I think the kids enjoyed the stay. The adults on the other hand were neutral about our stay. It is an older hotel and most of the rooms are situated around a pool in the "Holidome." There is another building across the stream which we did not go in. We did experience some noise generated by marading teens but we tried to maintain our good attitude and just let it go. I visited several other hotels for our next trip, because we will not stay here agian. I will stay at the Parkview next time, huge pool, cool 18 story atrium, priced from 89 to 129.

Don't stay here

don't stay here. hotel wouldn't do anything about people screening all night long and running up and down halls. hotel staff was very rude and unfriendly. was told security would take care of the people.....security never showed up. vending maching in middle of hall right beside our room. heard elevators going up and down all night and people going up and down the stairs. this was the worst hotel experience that i have ever experienced. i'll never stay here again.

Just ok

traveling to gatlinburg for the first time in years, i was really excited however i was not as excited about my accomodations i had definitely asked for 2 seperate beds i was told upon arrival only a king suite was available and it was on the 4th floor at the back of the hotel there was no elevator! we had to trace back and fourth with our bags up the stairs! even though i intend to travel to gatlinburg again i will not stay at the holiday inn sun spree

Enjoyable

We stayed there during the Christmas holidays and really did enjoy it. My children loved the indoor pool area and arcade. The only dissappointment was that the building we were in did not have an elevator and the bottom of the pool was rough.

Expected better

dirty room with bugs in room

strong smell of chlorine in pool area

restaurant doesnt wash silverware properly

every piece of silverware on table stained

although people working in restuarant were very sweet and pleasant which provides a warm atmosphere

if staying here stay in the main building

Fabulous

My husband and I spent our honeymoon here and it was fabulous! The service was great and the hotel is breathtaking. Our view was mountain front (which most are) and I would not have had it any other way. On a scale of one to ten of everywhere we have stayed, the Holiday Inn Sunspree is a 9.5!