Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, Hawaii, 96738, United States | 4 star resort
 
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Location

This 4 star resort, located on 69-425 Waikoloa Beach Drive, Waikoloa, is near Dolphin Quest, Waikoloa Beach Resort, Waikoloa Beach Golf Course, and Waikoloa Kings' Course.
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Description

   

TravelPod Member ReviewsHilton Waikoloa Village

Reviewed by torirobinson

Touring the Hilton

Reviewed Feb 21, 2014
by (2 reviews) Edmonton , Canada Flag of Canada

Didn't stay in the Hilton, but I walked around. It's a sight to see even if you don't stay at the hotel.
They have a train that runs from one side of the complex to another along with numerous paths through their large landscape.
There's dolphins to see, turtle to watch, and birds to gawk at. There's a lagoon that runs through part of the hotel where guests go out snorkelling and paddling. There's definitely fish and turtles in there. The whole place looks very grand and there's a good view out to the ocean where you might catch a few glimpses of whales.

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

Reviewed by unplugged

Nice place - but too big

Reviewed Aug 25, 2012
by (19 reviews) San Diego , United States Flag of United States

The resort was wonderful but way too big! when you need a tram or a boat shuttle to get around the property then it is too big. The property was very well manicured, great view from our room, food was great, but expensive, the rooms were nice and big. If you are looking for something a little smaller stay at the Marriott next door.

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

Reviewed by unplugged

Nice Resort

Reviewed Aug 24, 2012
by (19 reviews) San Diego , United States Flag of United States

Nice resort, but way too big! when you have to catch a tram to get to the gym the property is too large. Would not go back. Next time i would stay at the Marriott next door.

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

Historical Traveler Reviews Hilton Waikoloa Village

Hawaiian Honeymoon

from

My husband and I vacationed here for the first five nights of our Hawaiian honeymoon. What an excellent experience. The grounds are breathtaking. We particularly enjoyed the hammocks by the ocean during the sunset. With innumerable pools and jacuzzis we were never crowded and always had room to relax. The saltwater lagoon provided excellent opportunities for snorkeling in calf water. The staff was very willing and able to make our planned activities possible. Because the Hilton has wonderful resturants,shops,and adventures you wouldn't have to leave if you didn't want to!!! Overall it was absolutely wonderful, KUDOS to the Hilton staff. We will DEFINATELY come back!!

No Longer a Jewel!!!!!!!!!!!!!!!!!!!!!!!!

from

I was Extremely disappointed with my overall experience at the Hilton Waikoloa Village in August. Having grown up in Hawaii, I can state that this hotel was once a prized jewel, but I did not see anything on my recent trip that would suggest it still was.

The grounds were very nice and it would be hard to find a fault with the overall attractiveness of the property....BUT

When someone is spending a lot of money for a so-called 4 star mega resort, it is the little things that count. My wife and I ordered room service and when we were finished, placed the tray outside of the room and called to have it picked up. Several calls later, the tray was removed at NOON the next day. This was not only a pain to step around but we even notified the hotel that their was a large roach and a field mouse by the tray when we opened the door(no kidding). GROSS and totally unnacceptable for a hotel of this type. We ordered room service several days later and had the same experience as the tray once again was not picked up until NOON the following day. As room service ends at Midnight, would it be too much to ask to have someone pick up any trays in the hall at 2am.

My room was charged several days for valet parking when I had not used the valet. This also is not a big deal except that my room was billed for valet my first two nights when I parked the car myself and had never been to the valet stand. I contacted the front desk to have this corrected and noted that it had NOT been removed upon our check out. I decided not to continue to pursue the $16 if the hotel needed it that bad.

Each and every night, the miniature golf course closed early by 2-3 HOURS. Many people brought their kids over to play a round before dinner and were unable. Not a big deal, but it left a lot of children disappointed. My neighbor in the hotel actually gave a father and his upset kid a putter and ball out of his own golf bag so they could play a round.

In general, this resort was completely understaffed and the staff that was there no longer exuded the pride that they use to have for this property.

I would not stay at this hotel again, and would add that other members of my family have stayed at the Waikoloa and have commented on the declining service as well.

Beautiful

from

We just returned from a 4 night stay at this wonderful resort, but we have both positive and negatives things to say, I guess the negative is more on the cost of things. The dolphins are terrific to watch and seem they very happy but cost alot if you want to actually touch or play with them. There is a $17.50 Resort fee to use any of the play things around the pool along with a few other things that should be included in the room rate. The restaurant food is good but very pricey and can add up quickly to make a rather large bill. Room service was very efficient but came to $62 for 2 for a basic breakfast. The lagoon is great but could use some more fish in it. The art, the atmosphere, the surroundings are wonderful. The room we had was in the lagoon tower was nice but it did face a white unattractive roof, none of the other towers seem to do this. The boats and train that run through the property are excellent with only a short wai. for either, as well as walking which is easy and enjoyable by wonderful works of art. The pools are great for kids as well as adults with a fun water slide. The staff was generally excellent. The spa seemed well equiped but way over priced with a 50 min massage going for $110.

Great Resort for Kids of all Ages!

from

For years I avoided this resort thinking it was just too massive and Disneyland-like for my tastes. I now know I was missing out. Well, if you've got kids, stay at this hotel. There are children of all ages everywhere. It's very family oriented. I found the hotel, grounds and room to be in excellent shape and the service was superb. Although my 16-month old was too young for Camp Menehune (kids camp), he was plenty happy. One end of the Kona pool is set up for toddlers and my son had a blast! The Hilton offers a plethora of free activities including hula dancing, a petroglyph hike and stargazing (I was surprised as I expected the hotel to charge for everything). Check out the calendar of events that is in your room when you check in. I did not want to leave when it was time to return home because I hadn't taken advantage of everything the hotel offered. I'm already planning my next stay and I don't want to wait until next summer.

A greek palace or a hotel?

from

a couple years ago my best friend and I stayed here and all I have to say is WOW! We were in awe of the massiveness and the beauty of this resort. I honestly thought that we were in some kind of greek palace! It was amazing! And the odd thing was that the "Big Island" itself was a mass of lava rock, but the resort was like a gigantic oasis amidst the rock. It was like being in your own little world with wonderful food, and plenty to do for everyone. We snorkled, watched the dolphins, lounged around, hung out in the hot-tub at night, and just explored the hotel. The rest of that trip we stayed at the Westin Hotel in Mauii, which was pretty, but did not even compare. We said by going to the Hilton at Waikoloa Village we had spoiled ourselves. I dont think anything will ever compare! So go and be amazed!!

Hilton Waikoloa

from

Before we departed for our 16 day Hawaiian vacation in March

2002, I read the review of Anonymous, LA, Calif, 12/2001 and was quite concerned.

Six of our nights were spent at the Hilton Waikoloa. It was wonderful. Something to do for all ages. Staff was very friendly and service was very good.

Getting a Pina Colada or Lava Flow at the poolside was never a problem. Our server was very efficient. However, be prepared to pay high prices for meals and drinks at the resort. Entree prices range from mid $20's to mid $40's depending on which restaurant you choose.

Poolside drinks were around $8.50, compared to $5.50 outside the resort.

Roy's at Wailkoloa would be a good alternative. Great food and easier on the pocketbook.

Also, be prepared to walk or wait a lot. The resort is spread out over 62 acres. Rooms can be a 10 minute walk from one side of the resort to the other. You can take a tram or boat. The tram was running on an every 15 minute schedule. It was usually more convenient to walk.

If you are staying in the Ocean Center, as we did, the building is designed in three connected circles opened in the inside. Elevators were not close to our room. We mostly used the stairs. Since we were on the 6th floor, the step training came in great for out ascent to the top of Diamond Head Crater in Honolulu later in our trip.

My wife had no problem scheduling a spa experience. She recommends the Cocoa-Mango wrap. It was excellent. Cost was $150.

Overall, it was a very good experience. In fact, I would like to be there right now.

This place is paradise

from

The service (despite what the psycho in LA wrote) is exceptional and it is a journey that you will never forget. As far as I'm concerned it is the best vacation place in the world. I'll be going on my third trip there in a few weeks. Book a night! Book several nights! There is no other resort like this in Hawaii! Heaven has been Hilton-ized.

Great Place for Families to Stay

from

We just returned from the Hilton Waikoloa. It is a beautiful hotel. Our boys loved the Kona Pool with the waterfall and slide. The grounds are gorgeously landscaped. It truly makes you feel like you are in paradise. You won't be disappointed. We recommend staying in the Lagoon Tower which is close to the Kona Pool. Make reservattions in advance for Dolphin Quest. You can cancel later if you don't want to do it, but you may not be able to get in when you arrive without reservations. The restaurants are expensive, but there are most reasonably priced restaurants at the Kings Village Shops down the street.

Woe is Hilton Waikola

from

Sadly, this once grand resort seems to have fallen on hard times. The truly spectacular grounds are still here, so are the dolphins. What's missing? It seems (according to the staff) about half of the hotels employees have been laid off.

What does this mean for the luxury traveler? Want a drink by the pool? We waited thirty minutes for a waitress to appear and then forty-five for the drink. Want a special request from room service like the hotel used to provide? No longer available. "Order from the menu!" the woman curtly said.

Want a massage? Sorry, the understaffed spa is booked for days. Want lunch by the magnificent Kona pool? Good luck -- only two waitresses service an area that must hold five hundred people.

Hope the dolphins are getting fed.

Fantastic

from

Never a moment I thought I made the wrong choice.

This resort has everything you could possible want.

My Husband and I are already going back July 4th, with our kids this time.

Less than 6 months ago we were there,

That should say it all.... a must see.. Dolphin swims,Lagoon, spa, Tennis , Golf

3 Pools, beautiful 62 acre property, and several great places to eat.

Very calm and quite a night, early at night ...

Fantastic.....

TripAdvisor Reviews Hilton Waikoloa Village

4.00 of 5 stars Excellent
 

Travel Blogs from Waikoloa

Coffee at Hula Daddy's and Luau at Kona Marriott

A travel blog entry by dmarek on Jan 29, 2015

99 photos


We hadn't decided what to do today until this morning. We settled on the coffee plantation tour before the time share presentation. So after breakfast and organizing, we drove down towards Kona to the Kona coffee plantation area above Kona. Daddy's Coffee Plantation was recommended by Marcia the concierge. We drove there via GPS and found a …

Watersports Day

A travel blog entry by dmarek on Jan 28, 2015

93 photos


It was a dark and stormy night....just kidding! :)
It was a gorgeous day! We're in Hawaii!!!
So, we woke up kinda late (after 8am), then got a slow start because we took the morning to book our excursions. Around noon we made our way to Ippy's Hawaiin BBQ. We ordered a couple of fish things (mahi mahi & ono ?) with fries and salad …

Catch Some Gnarly Waves, Dude

A travel blog entry by torirobinson on Feb 21, 2014

34 photos

Because we were staying so close to the Hilton and we'd heard of it's impressiveness, we decided to walk over and take a look around. It really is about a five minute walk from where we were staying.

And it's not like it's an all-inclusive place where you need wrist bands to walk around, so you can really just walk right in if you like …

Getting our Feet Wet on Hawaii

A travel blog entry by dmarek on Jan 26, 2015

129 photos


Kara was up way before the crack of dawn so when I slowly twitched in my bed at 7 am, she jumped up and greeted me cheerily with an "Oh good, you're awake. should we go for a walk?" I tried to go back to bed but it didn't work.

We collected ourselves a bit and went downstairs - it took awhile to find our way in this huge complex - to …

A Long Day in the Air Mostly

A travel blog entry by dmarek on Jan 25, 2015

4 photos


I won't go into gory details about our flights. Suffice it to say, after my initial panic that John did not arrive at the appointed 6:30 am at my house, John did get us to the airport by 7:00 am. Apologies to you, John, but I did get a bit stressed.

We had a pretty good schedule, getting to Chicago (thankfully no snow storm) where we …

Traveler Photos Hilton Waikoloa Village

Hilton Waikoloa Village
Kailua-Kona, United States
Some of the locals
Kailua-Kona, United States
In wuv......ooohhhh
Kailua-Kona, United States
Hilton Waikoloa Village
Kailua-Kona, United States
Sunset from Kona pool
Kailua-Kona, United States
Another sunset
Kailua-Kona, United States