Hilton Sedona Resort and Spa
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Historical Traveler Reviews Hilton Sedona Resort and Spa
Spent 3 nights (Wed, Thurs, Fri) in a 1 bdrm. suite with 2 queen beds with my wife and 2 teenage children in mid-July ($142/AAA rate). Waited 10 minutes at check-in as only one person was at the desk but service was courteous. Suite was lovely, clean, quiet, and had a balcony that overlooked the golf course. Hotel has two pool areas. The larger one is for families with kids. It was nice although sitting space was limited and too few umbrellas were available for protection from the hot sun. The smaller pool was designated as the adult "quiet" pool and this is where we spent much of our time. This pool was less crowded and sitting space was adequate but, again, umbrellas were in short supply. As members of the "Hilton Honors" loyalty card program, our room rate included use of the adjacent spa. This was an excellent/elegant facility with a large workout room, aerobics room, and full-sized outdoor lap pool. My daughter loved the aerobics classes. The spa is also available to non-"Honors" program guests for an add'l. fee. Hotel is located about 15 minutes from "uptown" Sedona. Unless you must be near the "cute" gift shops, we did not view the hotel's location as a drawback. Our favorite dinner spot to eat in Sedona was a hole-in-the-wall place called the Mesquite Grill (great food/value). Among the activities that we enjoyed while in Sedona: Pink Jeep tour, scenic drive through Oak Creek Canyon, sunset near the airport, and a trip to the way-cool town of Jerome, AZ. We went to Jerome after we checked out of the Hilton and were headed back to the Phoenix airport. Jerome is an "artsy" former ghost town that is perched on the side of the a mountain. It features neat galleries and getting there on the "switchback" mountain access road was fun. All 4 family members enjoyed this side trip. I was very satisfied with my stay at the Hilton Golf Resort and Spa and would stay there again.
The room was very nice, views were pleasant, ground crews were always hard at work and very polite. However, we were very disappointed with the front desk staff and hotel management.
We made reservations through the internet, several weeks in advance, for the massage and room package deal. The package only included one night, therefore, we also reserved an extra night at the rate given on the internet. We then called the number also given to confirm our reservations and all was good to go.
The first night was great, however, the following morning and the day our massages were scheduled, there was a power outage around 7:30am.
Further information revealed that a nearby transformer was out and the outage could last for a couple of hours. No problem, we then decided to go the hotel resturante for the breakfast buffet. We were second in line to be told they couldn't accept anymore people as they were running out of food due to the power outage. Okay, understandable. We then found a great little place in Sedona - the food was excellent.
We go back to the room, the power is back on. So we decided to hit a some golf balls at the practice range, and then relax at the pool as it was getting quite hot, while waiting for our massages - our scheduled appointment time was 3:00pm.
We get back to the room to prepare for our massage appointment, the message light was blinking on the phone. We retrieved the voicemail and it was a notice that our massages were canceled due to the power outage. Bummer! We then go to the front desk to inquire more information. In so doing, the only option available to us was to reschedule the following day, however, we had to leave then. We were then told by the front desk clerk, "I'm sorry, but that's all that can be done since the power outage was not our fault." Okay, partially true, it wasn't their fault for the outage, however, why weren't there generators available for this type of situation? One would think that it would be reasonable to at least have a generator for the kitchen and even possibly the spa/fittnes center as those were areas of main attraction - even advertised on their own website.
We then asked about an adjustment to our bill. The front desk clerk literally hesitated, which shouldn't have been in question since the service could not be provided. She then agreed and said she could subtract the massage cost, however, when we saw the revised charges, the room rate had increased! We brought that to her attention and her answer was that since the hotel was full, that all room rates do increase. Answer was not acceptable to us. We then brought to her attention that our reservations made, several weeks ago, were for a specific room rate and that should not change - regardless of the vacancy of the hotel. She then changed the room rate back to the rate we had initially been given.
Overall, if we had known then what we know now, we would not have stayed at the Sedona Hilton. The Shadow Rock pool is nothing more than a small pool outside of the resturante - we saw no indication of a shadow nor were there any rocks present at the pool, not sure how they came up with that name. Also, for a high class resort, they do not even provide bathrobes, except for the spa salon - but that was closed due to the power outage!
Great View Crowded Too Small Pool $$$
We shared what was marketed as a 2 bedroom suite with my parents in late June, 2003. Actually, it was just a king suite adjacent to a regular room with 2 queens. The downside of this was that the fire door that separated us was not supposed to be left open and we had to prop it open with our luggage. Also, the living area only sat four; perfect for a couple traveling alone, but there were seven of us. There was, however, a table and four chairs in the roomy kitchenette. The king suite had a vanity area separate from the toilet and shower, but our room had only one room for the bathroom. The 2 queen room was pretty cramped in general. I would not have wanted to stay in it alone, although it did feature a better view. The view is what ranks this place above average. After staying at the Pointe Hilton Tapatio Cliffs in Phoenix, I was disappointed in the pool. The main pool itself was nice enough, though it could have been larger; but the deck around it was very small and there were not enough lounge chairs to go around, and this was on a weekday. I can only imagine the pool on a weekend.
There were a lot of kids crowded into a relatively small pool and not enough places to sit. The rates are quite high. It's more of a hotel than a resort, in my opinion, so if it's a resort you're looking for, I would stay elsewhere. If you do choose the Hilton Sedona, I would definitely recommend that you stay in a suite room.
Wonderful suite, beautiful view
We stayed in a 1-bedroom king bed suite at the Sedona Hilton that I booked through the Hilton website. We were very pleased with our accommodations--the suite was fairly spacious with a small kitchenette (microwave, coffee-maker, sink, mini-bar, table/chairs) and the living area had a full-size sofabed, coffee tables and gas fireplace (with easy-on switch). The bathroom had the sink area separated from the toilet/shower area and had plenty of room, unlike many hotel bathrooms we have stayed at. The bedroom with the king bed in it was a bit more cramped, but comfortable. There were TV's with Nintendo in both the living area and bedroom. The view from our third-floor balcony overlooked the Hilton parking lot and Village of Oak Creek, with the red rocks in the background. It was a nice spot to sit and drink our coffee each morning.
The Cascades pool area was secluded and had some nice touches, like the waterfall from the upper pool level to the lower and the "mushroom" fountain that came on intermittently for the kids to play in. The poolside bar served great drinks. As far as the restaurants, we did not eat at any of them, but did order room service the first night there.
My Smoked Chicken Quesadilla was exceptional and my husband's chicken wings were good, also.
The resort was a bit of a drive from the actual town of Sedona, but it was about the prettiest drive you could ask for, over hills and between buttes and mesas, so we didn't mind at all.
We found the service to be very good at the Hilton Sedona. Upon check-in, I mentioned to the bellhop that the switch to the fireplace was broken and within 10 minutes someone was there to fix it.
Housekeeping brought extra towels and pillows quickly and the suite was thoroughly cleaned each day. Probably the only complaint I had was with the free laundry room amenity. Two washers and dryers were not enough to keep up with the demand of many people who were washing 3-4 loads of laundry at a time. I spoke with a woman at the pool who bragged about getting up at 2 a.m. in order to do her laundry when the machines were free. I decided right then that my single load of laundry could wait as I was not about to lose sleep on vacation to do laundry!
Overall, I would recommend the Sedona Hilton to anyone who is staying in the Sedona area. Nice accommodations for a reasonable price.
Although the resort was wonderful, their accounting and front desk are not good. We booked our trip through Air Canada Vacations and were promised a free night. We prepaid our trip and arrived with our vouchers. The check in person took our vouchers and told us that yes we would get the free night but we would have to switch rooms for the last night. OK that's fine. When we got our credit card bill the Hilton had charged our credit card for our entire stay. They reversed the charge later, but during our trip our card hit the limit and was refused. They did not reverse the charge for the last night which was supposed to be free. That was in March, today (May) I opened my credit card bill and they have charged me AGAIN. I will not return to this hotel and have my doubts about staying at any other HILTON!!!!
Terrific place to stay
The Sedona Hilton is the best place to stay in Sedona. The hotel is in Oak Creek Canyon, away from the busy downtown area of Sedona. It offers beautiful views of the red rocks. The suites are spacious and suited our needs quite well. We were only in the area overnight, but would have enjoyed staying at the Sedona Hilton longer. The suite offered a nice eating area, with a dining table and chairs, a microwave, and refrigerator. The beds were comfortable and the bathroom was huge(we had a handicapped room). The amenitities at the hotel were a plus also. My family would definitely stay there again.
Hilton Sedona - Great views
Lovely, quiet location next door to the Sedona Golf course. The hotel is located in the Village of Oak Creek which is outside of the Sedona city limits and is like being in the suburbs.Hotel could do a better job cleaning dust in the stairwells leading to parking areas.
Sodona/Village of Oak Creek is a great base camp for traveling around the area including the Grand Canyon, several National parks and numerous American Indian historical sites. My twelve year old son loved the Hilton and the beautiful corner suite room. The view of the red mountains in the advertisments are exactly as they show. The hotel staff was wondeful, especially freindly. Each morning I walked to the coffee shop at the bottom of the hill for Shipley donuts(very important to my son) and my Latte. Use the park service office located in that retail center to obtain your parking pass to all the hiking paths around the Sodona. Devil's Bridge is a must hike! Although we did not use any of the local tour services several other guests did and found them to be fun and informative. The area is rather easy to traverse so take time to drive through the community a few times to really understand the amenities scattered around the Sodona area. However with only one major road through the town(the Y) this created some heavy traffic on the weekend. My suggestion for resturants include Sasaki Japanese and Oak Creek Brewery. Dinner time is busy and most resturants close early, by 9:30 PM. Very early for Houston standards. Don't forget to have dinner or at the very least the breakfast buffet at the Hilton. Although a fun weekend with my son, this place is very romantic so my next trip to Sodona will include only my husband. Have fun and don't forget your camera.
Two days in Sedona was not nearly enough. The Hilton Hotel was lovely and close to everthing. The landscaping complimented the area and the in room fireplace was a great touch. We look forward to going back for a longer period. You cannot imagine the natural beauty!!
Sedona's best place to stay
The Hilton Sedona Resort & Spa is the best place to stay in Sedona in my opinion. It has large rooms (all suites)with balconies or patios, wet bar, separate living room and dining area. The on site championship golf course is beautiful. They just bought the spa next door. It has a lap pool, fitness center, tennis and racquetball courts. Our kid's loved the three pools at the resort, especially the one with the waterfall. The food and service in the restaurant and lounge is great too. I will recommend it to my friends and family! We will be back.
TripAdvisor Reviews Hilton Sedona Resort and Spa
Travel Blogs from Sedona
... It was cheap, and there was a short tour that took us through then entire home. Strange and an interesting example of American entrepreneurship. This couple began a diner business in the home and kept on going, expanding their business and eventually including tours of their unique home. The builder died of a heart attack before it was completed in the early 50s as 53 years old, but his wife kept on going with the business. We arrived to the campground greeted by 103 degree ...
... amplified devices are allowed.
It was a 20 minute drive to touristy Sedona
Had a wonderful time here exploring the Sedona area! Beautiful! You could easily spend a week, if not longer, exploring all the neat places.
Fire wood was available at the camp. It was cool at night.
... so ....... Anyhow, we came by Humphries Peak, highest mountain in AZ, over 12,000 feet, and Arizona Ski Bowl. Got to LaQuinta, Jane had a bit of stomach discomfort, but a beer got her back in shape. Dinner at Native New Yorker so I could play Buzztime Trivia. Hadn't played in months, but had a great game, ended up #20 in the Nation. Good food, Jane feeling better. Good evening. Tomorrow, Sedona and Prescott
... of craftsmanship of the ...
... said he could have everything sorted by 11 or so the next morning. Meanwhile, John and Suzanna (not sure what we would have done without their help over the last few days) had been scouring Flagstaff for a hotel room on a Friday night during peak season...so we took the exhausted boys in a cab across town the the Hampton Inn. It was about 9pm. As I said to the chap at the check in desk when he asked if we'd come far, we'd travelled all day and moved a net distance of ...