Hilton Key West Resort & Marina

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TripAdvisor Traveler Rating

4.00

245 Front Street, (formerly Hilton Key West) Key West, Florida Keys, Florida, United States, 33040, 305-294-4000

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Historical Traveler Reviews of Hilton Key West Resort & Marina

Stay in Room 301

from mrpapa93
Right in the middle of everything. Cruise ships during the day block your view, but leave early enough to enjoy the sunset. Service was above average, courteous and prompt. Stayed in room 301, sitting in your private balcony could not be beat, watching the happenings of Mallory Square.

Loved the Hilton and Loved Key West!

from rickhowe
My wife and I stayed at the Key West Hilton in early May, 2003, and absolutely loved the entire experience. Flew into Miami, rented a car, and meandered down the keys -- took about five hours because we stopped at the Islamadora Fish Company for a WONDERFUL lunch (we also stopped their on the way back). We were using Hilton points, and anticipated the usual "garden" view of the parking lot (they don't give the best rooms to people using points), but when we checked in and went to our expected room, the desk clerk came up to our room and said they needed that SPECIFIC room for someone in a wheelchair who needed to be closer to the elevator. He said he'd move us to another room, and "make it up to us." Did he ever! He put us in Room 101, right in the front of the hotel on the corner. Lovely room, lovely view. And for those who say the view is ruined by the cruise ships, let me say that if you are in Key West and intend to spend all your time in your hotel room, you shouldn't be in Key West in the first place! But for the five days we were there, the big ships (and they really are BIG) were in port only two days. But in port means parked DIRECTLY IN FRONT OF THE HOTEL. Not across the bay, not across the harbor. RIGHT in FRONT. But we were having a lovely outdoor breakfast on our second morning when the Disney Magic Cruise Ship came into port. Now, if you haven't seen one of those monsters dock, that alone is quite a sight. And the Disney ship blew it's welcome horn to the tune of "When you wish upon a star." It sounded like the mother ship from "Close Encounters of the Third Kind." So we were not bothered by the presence of the ships, nor the crowds of people. They change the character of the place, but the shops are so clearly dependent on that tourist traffic, that you can't really find fault with all those folks. Besides, they land at 10AM and generally have to get back on board at 4PM.

The Hilton Beach over at Sunset Key is not such a biry nice. We enjoyed more the State Park Beach at Ft. Taylor (and the Fort itself was fun). We arranged with the Hilton to take an evening snorkle sail out to a reef, and then come back during sunset -- wonderful, wonderful wonderful!

Make sure to grab dinner at Blue Heaven, and at Turtle Kraals. Both HIGHLY entertaining and delicious. Don't waste your time at the Key West Botanical Garden, but make sure to take the Audobon House tour and expecially the "Treasure Museum" just across the street from the Hilton. Everynight, at the Hilton pier and the adjacent Mallory Square you'll find a great SUNSET celebration. Lots of food, lots to drink, lots to see, and lots to buy. At Mallory Square, the tradition (and it may in fact be a rule), is that you can only sell what you yourself make. So it's mostly handicrafts, and very reasonably priced. A thoroughly enjoyable place, a terrific hotel, and we're definitely going back!

Georgous great place to stay

from A TripAdvisor Member
we stayed at the hilton whlie in key west to get married. with stunning views, a beautiful, spacious room, and wonderful service, we would highly recommend this hotel to anyone visiting the area. you're also right in the hub af all the fun activities! the hilton has it ALL!

Great Place to stay!

from jayjaymag
This Hiton has small , clean nicely appointed rooms right where you want to be in Key West. Duval Street with all of the activities is only a few blocks away but the Hotel itself is quiet at night so you can sleep. Taxi fare if you are at the other end of the island can add up. The Hilton has ocean view rooms but huge cruise ships can pull up and block it so don't pay extra for them. We go every Feb. to Key West and this is one of the best places we have stayed .

Christmas Visit 2003

from A TripAdvisor Member
Spent the Christmas holidays at the Hilton, have been going to Key West the last few years (B&Bs) and had always wanted to try the Hilton. Paid a premium for ocean view and most of the time it was a cruise ship, only one out of five nights you could see the sunset. Pool is good but not large, and service was reasonable. OK value for the money (comparing it to other prices at holiday time) but booking early or paying for a view not worth it.

Had a wonderful experience

from A TripAdvisor Member
Spent 4 days/3 nights at the Hilton Key West Resort. The pool was great, room fantastic (3rd floor, king size bed) with a wonderful view of the marina and the shops. The large cruise ships were there throughout the trip but it was not a problem and were quite a sight to see really. We spent each night at the outdoor bar watching the sunset...it was a perfect view. This hotel is within walking distance of everything to see and do. The service was excellent from the front desk, the parking attendents, the concierge and room service. We took the snorkling trip and had a great time. We'd go back in a heartbeat!

Jerry Langan loves to jet ski

from A TripAdvisor Member
had a wonderful time. stayed in the key largo suite. went jet skiing on our last day - i did not even know that a pastie skinned irish guy like me could jet ski. Overall had a great time. Oysters Oysters Oysters - and Mahi mahi If you do not like the site of a cruise ship -- take a walk and have some fun. When you get back it will be gone.

Bad room, bad service and indifferent to complaints

from A TripAdvisor Member
We arrived early but the hotel kept us waiting for hours until a room was ready even though others were given rooms. The room we were given overlooked the airconditioning plant and the room actually vibrated because it was immediately above the facilities laundry facilities. The second room was not much better but at least did not vibrate all day. Service was slow, requests had to be made for service at all and then repeated several times. Rooms were motel-like and smelly. Pool area is closed in and not particularly attractive. Cruise ships often block the view of the water. I would not stay here again but would try the Pier House or a guest house for some class.

Loved the area and hotel was great

from A TripAdvisor Member
Stayed 3 nights starting 12/1. Have done much traveling and this was our second time in Key West. The first time was at the Sheridan which is also a nice hotel but on the opposite side of the island.

Check-in was fine. They upgraded our room before we got there which was a first for any of the hotels we have stayed at. Everyone was very friendly and went out of their way to make sure we were comfortable.

Our room was spectacular, not gaudy like some Fla resorts, and we had a balcony overlooking the waterfront. There was cruise ships in on two of the nights but we were at the Mallory Square (right next to the hotel) enjoying the Sunset Celebration. For those people that didn't go next door to Mallory, the Hilton had an outdoor cafe, a tiki bar (with a live band) on the second level overlooking the pool or the oceanfront, and two different street performers.

Tours, Duvall Street, museums, water excursions were all within a couple of blocks.

I felt guilty enjoying coffee and breakfast at the outdoor cafe in 80 degree weather while my co-workers in DC had to go to work in 20 degree weather!

Worst Resort: Hilton Key West

from A TripAdvisor Member
My fiancée and I have been traveled a lot and stayed in many different resorts. He is a very easy going person usually and does not have negative comments on any place. However, we both agree this resort is one of the worst one that we ever stayed. The room smells kind of bad; the service is the worst (especially the breakfast in Bistro); and the staff is not helpful at all. Hotel’s location is kind of bad since there is always big cruise ship out of your window. So, even you spent money for ocean view, you will get the ship view.

We just want to warn other people and do not waste their money there. I usually do not stay in a motel; in this case, I would think that a motel will be better than this.

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