Hilo Naniloa Hotel
How has this resort rated in the past?
- Meeting rooms/conference facilities
- Refrigerator in room
- Reduced mobility rooms
- Non-smoking hotel
- Outdoor pool
Historical Traveler Reviews Hilo Naniloa Hotel
Hawaii Naniloa is supposed to be a 2 or 3 star hotel but there is anything 'starish' about the way they keep their rooms or bathrooms.
Keeping the room clean is the basic standard that any hotel should maintain but don't be surprized to see a hair in ur bathtub and mildew around the washbasins!!!
A Worn-Out Hotel
I stayed at this hotel on Nov 11/12 2003. The bathroom was very old and the metal bathtub stopper was stuck in the " drain " position. All carpets appeared worn, and hallway carpets were stained. Was awakened at 6am as the room alarm clock went off, though I had not touched it the day before--a very basic sign of inattentive housekeeping. Its too bad because the building is on a nice quiet street on one side and is on Hilo Bay on the other side. Don't know who owns this place, but they're not exactly on top of things here.
You'd be better off at the Bates Motel
We knew we were in trouble when there was no one to greet us at the bell captain's podium in the front of the hotel. After checking in, I had to ask the clerk if anyone could help us with our luggage, to which he replied, "Let me see if I can find someone." A woman showed up, recruited from some other area, and played bellman for us. The hotel itself is in terrible disrepair, with streaks of black mold all over the outer surfaces of the building. In fact, the hotel is so dirty that we actually spotted vegetation growing out of a corner of the building itself. The plastic bar furniture and the pool lounges are all overed with black mold. (A little Clorox would work wonders, folks). The rooms are musty and don't feel clean at all. The bed spreads, I suspect, have not been cleaned since the Carter Administration. A couple of people told us that the Naniloa was the best hotel in Hilo. If this is true, it's sad indeed. Stay there at your own peril, but be afraid...be very afraid.
Great location/needs work
After reading the previous reviews, I was a bit apprehensive about staying at the Hawaii Naniloa but when we got there we were charmed.
The location on the water is great (definitely pay the extra for an ocean view room, you wake up to views of Mauna Kea and Hilo Bay). It does need work but if you are looking for glitz, you should stay on the Kona side of the island. Hilo is laid back and easy going which is what we were looking for. Based on other reviews, I might try the Hilo Hawaiian next time if the price is right. I would definitely stay at one of the Banyan Tree Dr. hotels.
Loved the Naniloa
Nainiloa Hotel in HiloStayed 5 nights at the Naniloa in July 2003, found it to be a wonderful place to stay. Older hotel, but room very comfortable. Staff very helpful, parking very convenient. Wonderful food. Easy to find from the airport. Ours was a corner room right on the Bay. Fabulous.The only downside to the trip was Harper's Car and Truck rental. Be sure to take their insurance, they find lots of ways to rip tourists off.
Needs a good scrubbing
We stayed at the Naniloa for two nights (Aug 23,24 2003) as part of an inexpensive package side trip from our primary hotel in Honolulu. The Hotel has the look and grandeur of a first class hotel, grand entrance and lobby, beautiful grounds and great location. BUT as you get up close, the place hasn't been cleaned, painted or maitained in many years. Rugs are dirty and threadbare, exterior paint is peeling and covered with mildew, bathroom fixtures ancient and barely functional.
Everything has a seedy quality that is marginally accepatble if you are looking for an inexpensive place to stay. (Since the hotel was part of a package, I have no idea how much we paid for this room - anything over $50 would be too much!) The staff was very friendly and tried to be helpful, but were dealing with a very run down facility. However, no one seemed to be concerned that the dust and dirt encrusted almost everything. While we found the linen and towels to be OK, almost everything else needed a good cleaning and or painting. Restuarant food was surprisingly good, service was inattentive but friendly.
We booked this stay as an fly/drive overnighter from another island.
After spending a long day sightseeing, we arrived at the hotel. Upon first arriving, it was apparent there was a prom or high school dance being held in an adjoining banquet hall to the hotel. The parking lot was quite full and there seemed to be an awful lot of teens milling around in the parking lot and in the hotel lobby. The hotel itself did not look that bad as a first impression. Oh my gosh, what a wrong assumption. After checking in, we headed toward the elevators located in a back hallway. I noticed the farther we walked back toward the elevator, the more dirty and worn the carpet looked. We passed a small shop inside the lobby that appeared to also have a small grocery store.
Since there didn't seem to be much else around the hotel as far as restaurants, we decided to come back after we got settled in our room.
As we entered the elevator, we were greeted by a disgusting smell of vomit and the equivalent of a dirty diaper. Holding our noses and trying not to breathe, we finally reached our floor. The door opened to a very dimly lit hallway. Teens were running up and down the hall laughing loudly. This would continue throughout the night. Our room was not very clean and the furnishings looked like they had been there since the hotel was built. The double beds were more like large twins and hard as a rock. The bathroom.... oh my gosh... the towels were yellowed with age and actually were so hard from sitting on the shelf that they crunched as I unfolded one. The plumbing fixtures were outdated and old. I refused to step into the shower with bare feet. We finally went down to the shop. As I reached into the refrigeration unit to retrieve an item, I stopped in time before picking up a moldy item.
As I looked further, many of the groceries items were covered in mold.
The area behind the counter where you could request cooked food items was filthy. The microwave was covered in crusty old food. Nasty. To top off our wonderful evening the music from the dance was so loud our walls vibrated til past 3 am. Somewhere in between the blaring music, teens running up and down laughing and yelling in the hall, and oh yes, the brawl that broke out in the parking lot, I maybe got an hour of sleep. Apparently, management doesn't control their guests and anything goes. Don't trust the brochures you are given, the pictures don't tell the whole story. I would not recommend this place to anyone.
stayed at naniloa hotel for one night in july2003. first impression of the hotel was their lobby which was quite nice and large. Their garden and pool area was gorgeous. Well kept, with the ocean incorporated into their garden, just beautiful. But then we enetered the room. Well i was glad that i only stayed one night. The carpet was disgusting. Stains everywhere! large ones, small ones...just everywhere. The chairs were old and seem to have that permanent dirty grey look. The bathroom fixtures were gettign that crusty look too. bleech. The staff as friendly and helpful though. and there is also a complimentary shuttle to the airport (10 minutes away). the price was cheap, but I wouldn't stay there again.
The Hotel turned out to be what we expected (Frommers/other reviews). The employees were nice and the room was clean with the exception of the carpet. They should have gone with another choice in such a wet environment. It was a good base for our tours of the island.
Michelle M. Montgomery
I found the hotel really comfortable, they treat just like home. It wasnt any thing to fancy but what do you expect, its layed back hawaiian style.
TripAdvisor Reviews Hilo Naniloa Hotel
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