HARRIS Resort Batam Waterfront
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Historical Traveler Reviews HARRIS Resort Batam Waterfront
Beware when using US currency at check out
My wife and I stayed at Harris hotel four times between the period of July 2005 and as recent as March 2006. To their credit, breakfast is complementary, and if you do not mind the repetitiveness of the menu, it's a fair offering. The Room was generally clean and so are the linens. Towels are in short supply sometimes and generally overused. They need replacing or better laundered.
There is no internet use from the rooms; charges to use the one terminal in the lobby are excessive, given the very slow and often malfunctioning connections. Staffs in general are polite; some at the front desk are overly familiar and inquisitive.
January 2006, we checked out the evening prior, asked that our bill be ready the following morning because I had a early ferry back to Singapore. All was in order; I was presented with a bill that was inconsistent with the one given just a few hours prior. The difference was not additional items charged to the bill. It was the exchange rate used.
The currency in Indonesia is the Rupiah the bill is presented in Singapore dollars, and I paid with US currency. The manager, who handled the check out, converter my US to Rupiah, brought it back to Singapore dollars increasing the bill by $45, 00 US or approx. $450,000RP. I questioned the practice but by then two other had assembled at the desk to support his justification. Although they spoke English generally well, they would speak in Bahasa about my bill excluding any contribution from me. Time was passing, so I paid with $4 X 100 dollars US currency, and was prepared to simply go. But not the case. The currency was rejected by the 'accounting department upstairs where it was taken because two of the series notes were printed 2002 and I was told the Banks in Indonesia did not accept US dollars series younger than 2004. By that time my departure was beyond recovery. I hesitated to offer my Amex card used prior, because of the exchange charges. Same for US travelers checks. Did not expect cash rejections.
An attendant in the sales department alighted, and asked if I had younger series notes, I offered to look and had 2003 notes. Grudgingly they took the two I had, made change in Singapore dollars. I was offered a ride to an alternative departure point, where I was assured I would board a ferry; the ride they said would take 10 minutes. In stead it took 19 min. With the ferry already departed, I waited 2 hours for the next to arrive missing my flight connection to Japan and unplanned overnight in Singapore.
I contacted the US Embassy there following my return, they had never heard of the rejection of cash or series issues before. I contacted Harris and was given an apology and a $45.00 refund or complementary equivalent.
It was the most unprofessional display ever witnessed in my vast travel experience. If you go, try purchasing the indonesian Rupiah prior to check out. Otherwise bring your calculator and allow 3 hours to check out.
this is the 1st time staying at this hotel, 1st thing i want to see is the swimming pool... wow..... its so nice.. big and spaces swimming pool. when booking in, seem slow but finally we got the help from the staff... they were friendly and given warmth to us... when we went up to the room, the room was quite big as only three person was staying... i love the resort as it was quiet and relax... no one disturb.. u lived in the world of yourself... there was a massage,spa center there too... me n my friends spend 1 hour to do a full body massage...it seem ok... over all the hotel is good..... next time i will go to the hotel again if i go batam again... cheers....
I stayed at the Harris for 5 months from Nov. 2005 to April 2006. as a long stay as I was working on a project in Batam. In all that time I can honestley say that I have never been happier with the service, friendliness and the accommadation. There are a lot of activeties that are available in the Hotel and in the surounding area. The live entertainment is great and the food menu has a great variety.I will always have the Harris on my list of places to go for a holiday.
When we first stepped into the hotel, saw a big fan and it was so warm and check in was very slow. The receptionist seems like he is still not fully awake from his sleep because my husband saw his colleague took away our dinner coupons and he keep insist that we took it luckily his colleague came back with that coupons. When we got into the room, there is no towel at all, and housekeeping said must wait and we waited for half a day (unbelievable). Aircon in the room was very noisy and the floor was very dirty. When we request them to make up our room, yes they did...they make our beds, but the dustbins is still full of used diapers. When we asked one of the staff to clear it, he said not his duty!!!..My husband have to clear the rubbish himself. Talking about the swimming pool, the pool attendent very rude, dont allow us to bring to pool's towel back to our room and still dare to tell us not enough towel..The receptionist booked the wrong ferry for us, and we got to wait for another 1 hour in a hot and pack ferry terminal.
I tried my best to think of something good about this hotel but none....
Loved the peace and quient
A great place to unwind from the busy lifestyle. The place was peaceful and quiet. We especially enjoyed the 3-hr spa (scrub-massage-milk soak)in the evening. But felt rather uncomfortable as the hut were so near each other, one could literally see most activities inside, otherwise everything were great.
Spent a weekend in Harris (Oct 14 - Oct 16). The people are extremely friendly and they have lots of activities available, even board games. Rooms are ok, don't really like the flooring cuz its non-carpeted. But food is not cheap and if you are thinking of going into town (which in this case, is Batam Centre), hotel will provide return transfers at a fee of SGD8 per person. (SGD4 for one way) There has to be a minimum of 4 people per trip. So if there is only 2-3 of you and there is no one else going to town then you either have to take a cab or don't go. The journey takes about 30 mins and cab costs will be about SGD10.
The spa at the resort was not great. Their faces were all black.. dunno why. Such a huge contrast from the people at the resort.. figured that maybe the spa was under a different company or something. Anyway overall experience was ok, good for people who just want to relax in the resort and not do anything else. But be prepared for the food costs. Prices comparable to hotels in Singapore.
Indication - Fridays: BBQ Seafood + Steamboat = SGD26 per pax
- Saturdays: Pasta & BBQ Mix = SGD29 per pax
Stayed for 1 night on 17/09/2005 and had a bad experience at the swimming pool. Apparently, the towel station closed at 7 pm while the pool closed at 9 pm. When I asked for housekeeping to supply towels since there is no signage to warn my guests about the lack of towels during this 2-hour gap, the staff were nonchalant and insisted that they cannot supply towels. After seeing the hotel duty manager and explaining the plight of the guests being victimised by the hotel rule, then towels were handed out 15 minutes later. The attitude of the staff and the duty manager showed no sign of respect and consideration of their guests.
The stay was really unpleasant and certainly spoiled the celebration of a birthday outing!
With the whole company
This is a great place to stay while you are here in Batam for business or for leisure with the family/friends. The whole company was here for leisure, it was a trip so memorable. The whole crew at Harris Resort, Batam were brilliant, they were outgoing, friendly and we even made friends there! Worth staying here, with all the facilities, u need go anywhere else to find it!
Loved the Jacuzzi
Enjoyed our stay there in Harris, the staff were friendly and helpful..hotel rooms are clean. We love going to the pool, enjoying the sun and the huge jacuzzi pool..spent almost an hr in the jacuzzi. The hotel manager even came out of his way to serve us fresh fruits while we were suntanning. A great experience and we have been back 3 times and am going again next month. Nobody should leave out visiting the spa for a relaxing massage.
A great place to stay
A great place to stay peaceful quiet clean and the staff were very friendly and helpful it's quite a distance from the main town which for me was fine. The remarkable swimming pool makes a real difference I spent many hours around the pool completely undisturbed. It is also conveniently close to water front city ferry terminal which within 50 min's you can be in Singapore although the ferry service is not as regular as other ports on the island which are all within 20 min's by taxi or hotel Courtesy transport. Above all a great place to stay highly recommend.
TripAdvisor Reviews HARRIS Resort Batam Waterfront
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