Hacienda Del Sol Guest Ranch Resort
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- Wheelchair accessibility
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TravelPod Member ReviewsHacienda Del Sol Guest Ranch Resort Tucson
We spent three nights here at the end of a 6 week road trip that started in Denver CO and meandered through the Rocky Mountains , Utah, Las Vegas, Sedona and Phoenix.
We saw the Hacienda Del Sol in Lonely Planet and a Arizona Hotels book and we're glad we booked. Tucson attractions are spread out so no one place will be ideal however this hotel is in the foothills of the Catalina Mts and not far from Sabino Canyon, Saguaro Nat Park East, and downtown Tucson.
Great hotel gardens and views and history. Staff are friendly and the two restaurants should meet most tastes.
I'd recommend to others
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hacienda Del Sol Guest Ranch Resort Tucson
Peaceful Oasis in the Foothills
I have been staying at the Hacienda for years and have never had a bad experience. The staff is warm and friendly, the rooms are clean and charming and the grounds are magnificent! The Hacienda is a haven in the desert. It's true that the Hacienda is in a "natural" setting, but the only critters we've seen are quail, hummingbirds, gila monster and if your really lucky you may spot the momma bobcat and her cubs that visit each Spring and Fall. The restaurant is one of the best in Tucson and the locals flock to it. Hacienda was featured in last month's Elk's magazine here in Chicago and was on the front page of "Destinations" in USA Today on Feb 4th or 11th 2005. Don't let one person's opinion keep you from this resort. Experience it for yourself!
I recently had out of town visitors come to Tucson, AZ for a weekend. As I live in the beautiful foothills area of Tucson, near the Hacienda del Sol Resort, I decided to book them a casita. The reservation process went well. At checkin, however, the staff was less than gracious, bordering on inconsiderate. My friends, a couple from Los Angeles, were gracious as usual and didn't seem to mind. I, however, was apologetic, since the Hacienda staff wasn't! When we arrived at their casita, at over $300. per night I might add, we found a very deploring situation. Cobwebs, dead cockroaches, bugs and a general musty smell. Not a very pleasant "resort/spa" experience. No other rooms were available and the staff didn't seem to find this too out of the ordinary. They said someone would come to clean - no one arrived. Well, it gets worse! The bed was soft and uncomfortable and they charged for the firewood - at over $300. a night for the casita one would think the firewood would be included! Unbelievable! Going to the bar for a drink only added to the experience of poor management and inefficient and uncaring staff. We waited over 20 minutes for someone to take our order. Then it arrived incorrect. And it too another 15 minutes for drinks to finally arrive. We had 3 different waiters, and the bar was only moderately busy! Upon checkout, the staff was again informed of all the problems with the room - blinds not rolling up; deck furniture dirty and missing; lights to the casita burned out, etc., etc., etc.. Did they care? Nope! My friends, far too gracious to again complain, gave me permission to write a letter on their behalf to the management. Well, it has been over 3 months, and I still haven't received a letter or a phone call from anyone at the Hacienda del Sol!!! And I live literally around the corner. I would NEVER recommend the Hacienda to any of my family or friends again. Tucson has many beautiful resorts and hotels that are much less expensive and provide a pleasant surrounding and good customer service. Avoid this place! Yes, the Hacienda is in a beautiful setting, but that is its only redeeming value. My advice is go for a look and run as quick as you can - do not stay, eat, or drink in this facility - unless you like to throw away your money and be given bad service at the same time!!!! The Hacienda del Sol is Tucson history with none of the charm!
My wife and I stayed 4 nights at the Hacienda in April. This is truly a nice desert location with great views. The grounds are nice, well maintained, and overall the setting can be very relaxing. Our disappointment was their service in several areas. First when booking the room we were advised that our room would on the second floor overlooking the courtyard. We did not get this, but rather first floor looking out at the parking lot. They did, to their credit, upgrade us to a Hacienda room. It seems they do a lot of events for locals and have fairly aggressive salespeople that are constantly showing the property. This constant parade does get a little annoying after awhile. The aggressiveness is not to be understated! While in bed one morning a saleswoman entered our room with two prospective guests, while we were still in bed!! She quickly left, but you have got to be kidding!!! Our dinning experience was not very good either, after about 45 min the waiter admitted he forgot our order completely, this on a very quiet Sunday night. Other inconsistencies like one day we went to the pool around between 11:30 - 12:00 and arrived to dirty dishes, glasses, bottles and yesterdays used towels everywhere. They hadn't cleaned the pool area from the previous day. Very poor service and they need either new staff or management. We would not return.
Disappointed at the Hacienda
I recently traveled to Tucson to visit my son. I was looking forward to staying at the Hacienda DelSol Resort. Their web site looked wonderful and my son had just attended a wedding there. He said it was a nice place. Upon arrival it looked beautiful. Nice views, great area and had a wonderful southwestern style. What I was about to experience changed that quickly. Oh, our room was nice until we started seeing live cockroaches. Over one inch in size. There were some dead ones under the TV hutch which were quite large. They never cleaned those up in the 5 nights we were there. We killed the others and told the desk clerk. She said she would tell housekeeping. Still had roaches every day. Made the desk clerk come and get rid of one on our ceiling. She was petrified. Did she wonder how I felt? I was afraid to get in the bed let alone fall asleep! Didn't unpack anything in our suitcases. We were supposed to have a privte patio. Other guests took our chairs, and one night we went to sit outside and people from a wedding were sitting there. Service was terrible as they never restocked our fridge unless we asked. It was expensive to stay there but you don't mind paying if you get what you pay for. They did have a great restaurant. Service was good and the food was excellent. But, it was very expensive. $275.00 for four. Went out for dinner after that. Continental breakfast for $10.00 pp. To sum it all up, I would not stay there again.
My husband and I stayed at the Hacienda del Sol April, 2004. It is a wonderful, tranquil, small property; not really a ranch as you would typically think of one. Horseback riding is off the property. The hotel is located in a beautiful residential neighborhood. We absolutely loved the pool and secluded hot tub with fabulous views of the desert, and Catalina mountains. We were the only people at the pool all 3 mid-mornings that we used it. The weather was sunny and warm - 80's, so it was perfect swim weather. The food at The Grill is great, though pricey, but, there is easy access to restaurants and shopping in North Tucson. The only thing that we really missed having was a private balcony or patio. I know the Casitas have patios, but most rooms do not. There are several lovely places to sit with a glass of wine or a cup of coffee, but all in common areas. We missed putting our robes on and having coffee on our own private patio. If this is important to you, you'd want to upgrade to a Casita.
We had a terrible experience with the front desk of the Hacienda del Sol, where we had a family reunion in July 2003. The hotel apparently overbooked for that weekend, and when my husband and I arrived -- after making a prepaid reservation -- we were told they were full and would be put up at the Windmill Inn. We refused, since the point of staying at the Hacienda del Sol was so that our family could all be together. Our in-laws (who live in Tucson) ended up checking out early so that we could have a room. Some other family members, two couples, had planned to share a room and reserved (prepaid again) a room with two queen beds. When they arrived, they were given a room with one bed, and the front desk blamed the online reservation service for not showing what type of room was reserved. In both cases, there was no apology and the front desk staff behaved as though the problems were the guests' fault. Just as a final insult, we were charged again at checkout for the room we had prepaid. ... The hotel furnishings and settings were very nice, but the bad experience spoiled the stay. I wouldn't stay there again.
A World Class Experience
An incredible oasis in the desert! Understated elegance - we stayed in the Casita Grande for eight nights and felt like we were part of their family. Staff did not intrude but made sure that we had everything we needed for our family. The food at the Grill was spectacular - we would have eaten their almost every night if we could have afforded it and if our own Hacienda patio wasn't so inviting - we watched incredible sunsets over the surrounding mountains from our front porch. We would never stay anywhere else in Tucson.
Authentic Southwestern Gem
My wife and I took a long weekend without children and picked hacienda del sol for our first trip to the desert. It was not as isolated as the pictures suggest, but once inside the guest ranch it becomes a little world of its' own. The view of the mountains from the hot tub is awesome, the decor is fantastic, the location is convenient to everything. The food was great and the Sunday brunch was the best we've ever had. We hung at the bar most evenings and enjoyed the best Marquaritas (house recipe) ever. It was everything we expected and hoped a small guest ranch to be, although "ranch" is not quite accurate. We DID do some horse back riding on the grounds, but the stable is not really a part of the hotel. We will return!
Nice, but not as promised
Be aware that the "tennis court" is no more. There is a pile of dirt where it used to be. When we asked about it we were told it finally got buried because it was in bad shape. No offer was made to arrange for us to play tennis elsewhere.
Fabulous natural desert scenery
This place is FANTASTIC. It has an authentic southwestern flavor that is unsurpassed. If you love natural desert and breath taking views of the Catalinas, there is no place as quaint, charming and full of unique character as the Hacienda. Stay here, you won't regret it.
TripAdvisor Reviews Hacienda Del Sol Guest Ranch Resort Tucson
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