Great Wolf Lodge
How has this resort rated in the past?
- Room service
- Swimming pool
- Free High-Speed Internet
- Wheelchair accessibility
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Historical Traveler Reviews Great Wolf Lodge Williamsburg
Our Time at the "Great" Wolf Lodge
Our family of five stayed at the new Great Wolf Lodge from 4-25 till 4-28. The family suite was perfect for our family. Two queen beds and a twin sleeper sofa (sleeps six). The room also had a microwave, fridge, sink, an eating area, and free wireless internet access. Once we walked into the lobby we were blown away by what this resort has to offer. The hotel is set up in a campsite theme. This is truly a different experience. The water park was amazing. There were five major waterslides and three smaller ones for the little kids. A very powerful wave pool, an activity pool (water basketball), a lazy river, a rock climbing wall, a fort filled with water activities, a maze, and a bucket that dumps 1000 gallons of water on all the eagerly waiting guests below, and not to forget the two huge hot tubs (one for adults only). Lifeguards everywhere and a first aid station was at the entrance to the park. This was all inside; they were still building the outside portion of the water park. The resort controls the crowd by only allowing registered guests to enter. Everyone is issue a wristband for your length of stay at check-in. The resort also uses a room charge card almost like a cruise. Other fun things to do include a state of the art arcade area with about 100 games with a prize redemption area. The lodge also offers a cub club with planned children activities (a parent must be present). At night the lodge has a really cute show for the kids in the lobby followed by bedtime stories read to the crowd by a staff member and one of the mascots (either a wolf or a bear). The food available here includes a Pizza Hut express, a full service restaurant with great deserts (The Campfire fondue was a hit), a cafeteria style restaurant, a typical snack bar in the water park, and a coffee house serving Starbucks, baked goodies, fudge, and ice cream. The prices were not too bad considering they have a captive audience. At this time the resort does not offer room service but is planning to start it soon.
We had a great stay but here is a couple of notes and tips:
1) If you are planning to see any of the Williamsburg historical sites or go to Busch Gardens I would recommend staying at a regular hotel for those days and check-in to the lodge for the remaining days. Once your kids check-in they will not want to leave. We didn't see daylight until we checked out.
2) Pickup snacks, drinks, and breakfast items for the room on the way.
3) This hotel is brand new and still has a lot of construction going on.
4) The safes in the rooms were still being installed.
5) The food service staff is basically learning on the job-they don't know the menu very well and forget to follow up at times.
6) If you go to Busch Gardens don't be scared off by a little rain- It keeps the crowd down and if you ask they will give you free passes to come back.
Well that's all - enjoy your trip!!!
Email any questions:firstname.lastname@example.org
Nice waterpark, but services need enhancing!
As an avid Tripadvisor user, I felt it necessary to provide a review of this resort my family recently visited. First off, let's talk about the good things - the waterpark, the activities, the kid-friendly atmosphere. Even the gift shop has Children's Tylenol. The spa was wonderful. Ask for Mary, she was great. But, here's what we didn't like. 1- They have no childcare onsite. The literature made it seem like there's onsite childcare, but they have NONE. An Aveda spa onsite and no childcare. How are the parents supposed to enjoy the adult activities??? 2- The food is not worth the money. We paid over $30 for a buffet breakfast and the waffles were unedible, the pancakes cold, and the bacon burnt. The lines for the restaurants at dinnertime were unreal. 3- They ran out of amenities during our stay. The hotel was sold out one night of our stay and they were not prepared. They ran out of towels in the waterpark and they ran out of soaps and showercaps for rooms. 4- The rooms do not have much noise protection. We could hear the kids running through the hallways and the folks upstairs.
At the end of the day, I feel like their prices (we enjoyed Grand Opening specials) were not indicative of the quality of resort this is. For over $300 per night, I almost expected a 4-star all-inclusive family resort - room, waterpark, amenities, and food. What we got was a solid 2-star motel with a great waterpark.
Had a great time at Great Wolf
We were here from April 23 to April 27. We stayed in a family suite which was clean and comfortable for our family of 4. Check in was a breeze... no problems. The staff we met on our stay were pleasant, helpful etc. My kids had a great time at the water park (Ages 4 and 13). We did not find the floor slippery at all. We all had on water shoes and were sure to obide by the "no running" rule. My kids loved the game room (so did my husband) and the Cub Club for my little guy was a big hit. We went to the show at the Clock Tower and my little guy was most impressed by it. It was cute. We ate at both the Critter Camp and Loose Moose and thought the food to be great all around...presentation, taste, quantity and quality. The desserts at the Critter Camp were amazing!!!! We only had snacks inside the water park. We got a great rate and would definitely return again.
A Kids Dream!
I visited the Great Wolf Lodge in Williamsburg Virginia with my husband, our son, and 5 of his cousins. THE POSITIVES: the children said it was a dream come true and they did not want to leave. The waterpark and arcade were both fantastic- the kids loved the big bucket filled w/ 1000 gal of water that tilted over on them every 5 minutes. There were a lot of lifeguards so you felt pretty safe letting the preteens roam alone. We stayed in the Majestic Bear Suite that slept 8- It was great having a private bedroom with a king size bed for my husband and myself- it was very comfy.
THE NEGATIVES: I must admit the food was not very good- the breakfast buffet was just okay but there are other restaurants in the area and walmart is just down the street; if you do not enjoy playing in the water there isnt much to do; the rooms are a little pricey but they do include entrance into the water park;also we arrived at exactly 4pm (check in time) and room was not ready- manager said hotel had been completely booked night before and housecleaning was not finished- also manager advised me rooms are not guaranteed to be ready by 4pm and i could find that info in small print on website
HELPFUL TIPS: The drinks at the snak bar are high- there is a small fridge in all suites so u may want to stock up on drinks for the kids as they will be very thirsty after playing in water- also the lodge provides towels and life jackets free of charge at the waterpark; check in is not until 4pm but you can use the waterpark as early as 1pm; although check out is at 11am you have full access to the water park until 10pm.
FINAL OPINION: IT WAS A GREAT TRIP FOR THE KIDS AND WE WILL BE GOING BACK THIS SUMMER!!!!!!!!!!!!!!!!!
A great hotel with minor things absent
We arrived April 25th for a 4 night stay. The hotel was just completed and opened a couple of weeks before. They were still doing some work place inside and out. We checked in a matter of minutes. As we entered the room there was a strong odor of paint we smelled down the hall. It was a little unbearable so we changed rooms with no hassle and the problem was solved. The waterpark was so fantastic, fun for all ages. One problem was everyone was slipping on the pavement. I dont think they really planned it before they put it down. The park is very well staffed with lifeguards that are all about safety. The restaurants with really terrible, the food was horrible. Im not sure if they do that on purpose to get people to go out of the hotel and keep the waterpark nice and empty. Also there are no tv's in the fitness room. There is a great arcade with fun machines. There is no business center for guests, which probably tells me that they arent paying attention to everyone. The puppet shows that they have at 10am 8pm-9pm are amazing. It started to get crowded the day we left. Overall it was a great stay and would definately come back again.
A fun stay
While agreeing with the previous good postings, I would add a few comments (but still give an Excellent rating):
- the Williamsburg hotel is not quite finished, there were still lots of workers in the hotel during daytime and the outdoor pool area is not finished. They said they hoped to have it open by Memorial Day
- the rooms were fine, but I thought the towels were inferior - read cheap - quality. For the prices being paid, I thought they could have been way better.
- the exercise room is not large, if you like to exercise get there early. They did not have a TV hooked up in there but saw the plugs so perhaps it's coming. There is nothing to watch except blank walls. Also no towels in the exercise room, so bring something from the room. I noted these things on the survey when we left
- make sure to check on special rates, they had a number of grand opening specials that brought the prices way down.
The water park is awesome, our kids ages 9 & 6 loved it and we tried everything!
A work in progress
Waited for about 2 hours, well into the evening, along with at least 20+ other families, to check in. I was more patient about this than I would normally be because I was so relieved my kids were not as little as some of the others running around. "Rooms not ready yet - keep calling the front desk." That was the line. Finally, after 3 hours, I did have to go up to the desk and demand action. Room was fine but missing a lot of things - including a coffee maker (plenty of coffee packets though) and the promised view. We paid extra to overlook the waterpark, but what we got was a way-distant view of that, as we really just overlooked the big pipes leading to it. Restaurant looked great in the photos but they never were able to seat us over course of our 3 days there. There were 2 young hostess-types handing out pagers and promising 10-15 minute waits, but when you checked back, the woman in charge would step in. She clearly delighted in turning us away, even after we had waited an hour or more, and despite all the hostess' promises. This happened 3 times as we tried very hard to get in. The worst part was that you could plainly see that more than half the tables were always empty. Endless waits at elevator to go one level down to water park. Why no stairs? This truly showed a shocking lack of planning. The best water park rides were broken much of the time we were there, including the tubes and the wave pool. One of my kids had raw feet from standing and waiting endlessly in the wave pool for the waves to rebegin. I hope all of this was opening jitters. The kids did love the "Sonic" drive in next door, which was a fine lunch spot, and as always, there are great restaurants in Williamsburg proper who were only too happy to serve us. I left the place computing that we had spent about $750 for off-campus food and entertainment --- seemed too bad for the Lodge which clearly needed some investment. The kids said "never again," but we will wait for others to come back with their impressions before making the call. It is a good concept if they get their act together.
Best Family Vacation outside of Disneyworld
We stayed at the Great Wolf Lodge for April Vacation 2005. It was an absolutely wonderful experience for all ages. My husband, myself, our three kids (ages 15 months to 9yr.) and my mother. We all had a blast. The place was beautifully decorated. The prices for the suites were comparable to a hotel room and the cost of going to an outdoor waterpark for vacation. The staff was always available to help at all hours and they were very polite and courteous. The waterpark was very clean and extremely well staffed with lifeguards. There was no wait for the waterslides and the water temperature was perfect. I would absolutely, 100% recommend this fabulous family resort to friends and family. It was centrally located in Williamsburg, just down the road from Colonial Williamsburg, major shopping centers, and even Busch Gardens amusement Park. My family and I cannot wait to plan our next vacation there. Thanks Great wolf Lodge for a family vacation that was the next best thing to Disneyworld.
Great for Kids, Not for Adults
This was a brand new resort in Williamsburg and the website looked great! My fiancee, his son and myself went down this past weekend. It was very easy to get to and the resort is very clean (but it's also brand new).
If you are a frequent traveler and are use to the level of service from Marriott, Hilton, Hyatt, Four Season, etc... you will not find it at the Great Wolf Lodge! There was no mini-bar in the room with sodas or snacks even, you had to go downstairs to get those. No room service. The food was served cafeteria style. The only "sit-down" restaurant was the bar and that had LIMITED seating! The rooms are WAY overpriced! Yes, they are spacious, but not comfortable (beds are too soft) and they have rubber matress protectors on every bed. When you are paying a few hundred dollars for a night in this room, I would at least expect 300 thread count sheets! The quality of service was OK, people said hi but it took you 20 minutes to get a hot dog. It did not cater to adults at all... and we are the ones paying the bill!
Yes, this is a great place for kids! They don't care about the level of service or quality of food. The waterpark was great! It was clean and didn't smell! The arcade was great, lots of games! The spa was nice... but make reservations in advance!
So... buyer beware!
Fun Family Destination
We stayed at the Great Wolf Lodge in mid-April 2005. The accommodations were comfortable and well kept. I loved the various room options. Our family enjoyed the Kids Kamp/Wolf Den on the Park level which had a view of the outdoor pool. Hibernations hours are 11pm-7:30am, so the noise level should not be a concern. The waterpark was great!!! The park had something for everyone- a great baby/toddler area with three slides and lots of water play, 2 open slides at the top of their four story fort, 2 inner tube slides, 1 family raft slide, an older child play area with water basketball, and river for slow floating and relaxing and a wave pool. My 6 and 4 year olds had a great time. Children should probably be about 8-9 before they can be let loose by themselves and the hotel says children under 14 must be accompanied in the water park. The height for some slides is 42 inches. The staff was VERY vigilant with respect to safety. The game room/arcade was lots of fun. They also have a kids club which we didn't get to try but there were tons of activities there during the day and a movie on the evening that we left. The Aveda spa, Elements, looked very nice and I look forward to trying that on a later visit. The food was an exceptional value. Meals for four were easily less than $30 and there were plenty of options to please the most discriminating family member's palate.
TripAdvisor Reviews Great Wolf Lodge Williamsburg
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