Great Wolf Lodge
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How has this resort rated in the past?
Historical Traveler Reviews Great Wolf Lodge Scotrun
This hotel is not managed well! At check in I was told that they didn't have the room I reserved. After complaining and demanding to speak with a manager I was finally offered an upgrade. The room was nice and roomy. The decor in the hotel is beautiful. The hotel hallways didn't seem to have any heat on which is very cold when going back to your room after the waterpark. The waterpark was nice but in the three days that I was there it had broken slides, no lazy river due to not enough lifeguards and one day the water was freezing. We were told the heater broke. The restaurant is awful. We had to wait a long time to get a table when there were open tables all over. The staff seemed overwhelmed. The food was very bland and several of the people in my group had stomache problems after eating. The management in the hotel didn't seem to care. It seemed as though they had so many people complaining that they weren't even listening to the problems and were just give people vouchers for money off the rooms. I personally would have rather had them fix the problems. Even at the reduced rate I wound up paying it was not worth it. In my opinion this hotel is managed very badly. I hope after time they will do a better job taking care of the customers if not they won't make it. For the service they offer now it is not worth it to go there.
Ok, we stayed here Nov. 12 and checked out on the 14th. Where do I begin????
Beware - this new hotel has to work out major operating problems!
What can I say, our check in set the tone for our stay. We walked in to a one hour wait and then were informed we had to come back to get our key at 4:00. When my husband went back to get the key, after the day in the water park, he had to wait another hour, only to be told our room was not ready and they could not find our name or our pre-check in. This was at 5:00pm. Rooms were suppose to be ready at 4:00pm. We finally got into our room at 5:30. There was a room full of people in the same situation as us. Poor organization I would say. I was looking forward to a shower at this point but was disappointed to discover the lack of hot water.
Seeing as I live about 5 miles from the Great Wolf Lodge, I thought I'd give you a bit of background. It is the first resort built here in 20 years and there is not much here for the kids to do in winter unless you ski. The Poconos is experiencing a bit of a revival but don't expect too much. If you are here in the summer, the other "big thing" to do is, ironically enough, another waterpark. Camelbeach is the waterpark in summer, in winter it becomes Camelback the Ski Resort. The bulk of our "entertainment" is nature-based like hiking and fishing. Our other activities are very small-townish like community theater, art shows, flea markets and the like. We are famous for the Pocono Raceway...or should I say "infamous"! Most of us have a love/hate relationship with the race fans (I am squarely in the HATE corner) because the highway is often re-routed to make all lanes go one way to facilitate race traffic. Also, and I mean all due offense to those responsible, the race and the Poconos in general seem to attract a lot of rude people that can't seem to grasp that we are small town people....not Manhattanites! This is not NYC so don't come and expect 4 star restaurants and designer stores! Please come here and see the mountains, the leaves, the villages, the deer that we can't get rid of...eat at our restaurants, too. You won't get Nobu but you might like meeting the locals...and they are often add more flavor to your meal than a celebrity chef would!
We drove 2 hours to get to the resort, so excited that there was no traffic. Who would have thought we would spend more than 2 hours on line waiting for a room! And then we were told there were no rooms available at 7pm. No one could offer us a reason why no room was available.We were told to wait off on the side and not leave the desk area because when a room became available it would go the next person at the checkin counter and not us if we walked away. This is a huge beautiful new resort. I can't imagine how this could be their check-in policy. In all my travels nothing could have ever prepared me for this experience.
Stayed Nov 10-11 for two nights in Grizzly Bear Suite - this is the biggest room and costs $511 per night plus tax. (would be less mon-thurs when kids are in school). Friends were in a Wolf Den and that was almost $400. It's brand new, so the room is very clean. THis includes waterpark, so if you estimated $20 per day per person for the waterpark, the rate is high, but not a rip off.