Great Wolf Lodge
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How has this resort rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
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Historical Traveler Reviews Great Wolf Lodge Kansas City
Glad I wasn't paying for it
The hotel and personnel were all very nice. There were not enough pillows (we were one short in our room and were told there were no more to be had) so one of us had to do without. Dinner was OK, nothing spectacular. I would have been severly dissappointed if we had not been treated to the night out. The room price is too expensive for the accommodations.
Will be back in December!
Our stay at the Great Wolf Lodge was great. When we arrived the line was long but it moved pretty steady. The front desk employee's were very friendly and willing to answer all your questions. We noticed some guest get very agitated while waiting in line but, we didn't mind the wait especially when the free fudge was being handed out! The kids enjoyed the water park. I have two boys 9 and 11. They didn't want to leave. Kudos to Famous Dave's Barbeque next to the lodge. We really liked their food. Great service and friendly waiters. Even though we live here in Kansas it was a nice getaway. My son turns 12 in December so we are planning to have his party there. I heard they have great party packages. We had a Family Suite which was nice. Next time around my boys want to stay in the Wolf Den.
We will be back over winter break!
I went to Great Wolf Lodge for a 2 day business meeting, but then ended up inviting the family down for another 2 days, a kick of the school year getaway. It was a so much fun! The Lodge was immaculate, the staff very friendly (always with a smile) and efficient, Camp Critter food was good with huge portions and the waterpark was a blast. My kids loved the suite, I changed rooms from a regular suite during my meeting, to a Kid Camp suite. The kids thought the bunk beds and their own tv was "really cool!". As we were walking down to the waterpark my wife was drawn to the aveda spa, where we lost her for a couple of hours. She came back refreshed with a big smile. We played and swam together, hit the arcade and left with a few furry prizes for our efforts. Finally, the free kids club at the lodge is great. my kids, 7 and 9, thought the girls were nice and fun and the crafts were again "really cool!" Those two felt like the lodge had been built just for them! It is not the cheapest place, but the convenience from home, the service, and everything is right there in one place makes it worth the $$$. We will be back over winter break!
Great Wolf Lodge
We just stayed overnight at the latest "attraction" in Kansas City, KS, the Great Wolf Lodge. It seems to be a local "destination." The place is a family attraction for its indoor water park. The water park was wonderful and our family had a simply magnificent time in it. However, the towels in the water park are the size of a hand towel, so one would be better off to bring their own. On the other hand, the hotel suffers. The accomodations are $315 a night, and up. For this amount of money one expects excellent service, a VERY NICE room, and some sort of amenities. Instead, what you get is a room on the level of a Comfort Inn, not much service, and absolutely terrible restaurant food. Additionally, the in room video games for the kids would not work. Again, in the rooms the towels were skimpy. There are a few specials on weekends and prices on weekdays can be somewhat less. You might feel more as if you got your money's worth if you chose one of these options.
Wait awhile before you go here.
We booked our vacation on a Sunday as we thought it would be a little less crowded but we were wrongCheck in was to be at 4:00 p.m. we were there at 3:45 and by the time I got to the counter it was 5:00 p.m. and the room was still not readyI then whipped out my checkbook and wrote a check for $280.00 expecting to have my room within an hourthey said when I come back I would just have to go to the side counter and get my keythere should be no waiting. We then went and ate at the restaurant the food was ok not great but ok, prices were decent. After dinner I went to go get my key and had to wait another 45 minutes. So, I sure hope that get that worked out.The water park was enjoyable but I would have to agree with the others that more than one day would be boring, after all you can only wait in lines for so long.The rooms were nothing special, I had a view of the parking lot and room 446 is not one to stay in. It was a Royal Bear Suite and it just so happens that you are next to some utility room that is about 10 times louder then the air cooler..Thats saying a lot.Anyway, I would defiantly recommend you wait at least a year before going so that they may work some of the kinks out.
Worst service ever!!!
Stayed at Great Wold lodge for my daughter's birthday. The water park is extraordinary, but that is it. The restaurant service is worse than any place i've been. Had to argue with the manager on why we should not pay since our food was delivered 1hr 15min after we ordered; the waitress tried to compromise with a "free salad" for each of us. The room had two light bulbs missing...etc, etc. All OK things... IF I was paying only $80-100 a night. BUT NOT FOR $250/night. I expect service to be comparable to the price paid. A better combination is just pay cheaper rates at Holiday INN Express, get free continental breakfast, far better service and go to Worlds of Fun... all for a fraction of the cost of Great wolf lodge.
Made for younger kids
Went with my family of 5 second week in Aug. thought they'd have the bugs worked out by then since they opened in June. Kids 4, 8 and 9 had a blast especially since we were staying there for 2 nites (any longer they would've been bored.) Room service closed at 11pm which didn't cater for the adults once the kids passed out. Out door pool closed at 8pm which I thought was too early. Had an 1 1/2 hour wait to eat dinner at the resturant and couldn't sit in the bar area since kids were with us and this was at 7pm. Found dirty socks in our bed and had to put up a fight to have 3 more pillows sent to our room. Towels at the pool were not much bigger than hand towels and you were only allowed 1 per guest. We registured early, at 1:00 so we could "play" but when it came time to get our room key at 4 it took almost an hour. Sunday was crowed but the next too days were rather nice. Over all the price was too high for what they offered and that was with a special. Just glad it was only a 3 1/2 hour drive.
Not woth the $$$$
Over the July 4th weedend we stayed at the newly opened Great Wolf Lodge. We loved the water park but were less than thrilled with the hotel. The service was not comparable to the room prices. Over a month ago I filled out a comment card and sent an email with my concerns and have not received a response. I would suggest you save your money and go to Oceans of Fun instead. The hotel is overpriced and the service is sub standard.
Not Impressed, Would Not Recommend
My fiance and I stayed at the waterpark and hotel in June, shortly after they opened. The check-in line did not look long - maybe 5 or 6 families in front of us, but it took almost an hour to get up to the counter. We mentioned when we made the reservations and when we checked in that we had just gotten engaged and were there to celebrate (I love waterparks). The clerk simply said - that's nice.
The staff were not friendly while we were there. There were huge lines for anything - the computers kept breaking down and food could not be sold. The fire alarms went off a number of times including 3:00 a.m.
When we went to the front desk to inquire if it was an accident or an emergency we were told to go to our rooms. As we were going back other hotel guests said they had talked to another employee that said everyone must evacuate - the fire dept. was on its way. This was quite scary. Especially since we found out there are only 3 staff members on duty overnight - not a single manager could be found.
The restaurant and waterparks (including the outdoor pool and "adult" hot tub) all closed between 8pm and 10pm while we were there. I understand that the place caters to children, but adults are also there. Speaking of, the one place that is adults only - the hot tub - had children in it the entire time we were there. The staff said nothing and the children's parents said nothing. Come on, they had another hot tub that was available to families.
Only one staff member was friendly, her name was Kelly (I think) and she worked at the bar. The others seemed to be too busy to deal with the guests even though it never looked like they were doing anything.
Overall, we will not go back to this hotel. I have heard good things about the other Wolf Lodges though. Oh well!
Luxury resort prices, camp out amenities
Just returned from the new Great Wolf Lodge in Kansas City, my family of 7 (kids ages 3-16), stayed two days. The lodge itself is in the middle of nowhere, right on the highway. Room views are either the freeway or the parking lot. There is no direct access from the rooms to the water park, so I'm not sure why anyone would pay the $10 difference for a "patio" (small slab of cement). We stayed in a "Kid Cabin", 3 bunk like beds in a log cabin, queen +sofa sleeper. The rooms aren't much bigger than a usual hotel room, so a lot is crammed in. There is very little closet space and one very small bathroom. For a family of 7 we got ONE small soap and ONE tiny shampoo, 2 towels....no soap dish in the very basic tub/shower anyway. Very small sink with little counter space. The bunks in the kid's cabin are listed as "twin size" but they were more like toddler bed size or cots. My 9 and 12 year olds were way to big for them and very uncomfortable. Also, the bunks had hard plastic mattresses with a one piece bottom/top sheet and a small itchy blanket. The one piece sheet quickly gets twisted and the kids slept on the plastic.....also very little air flow through the bunk "cabin" and a TV placed so that no one in the cabin could see it well. The main room in general was OK, very noisy individual heater/cooler/fan unit, sounded like a train coming through all night. The water park itself is OK. The changing rooms/locker rooms are a joke, small, open, very dirty - forget about actually changing or storing anything there- the lockers are tiny. People seemed to leave their stuff poolside on chairs. It was pretty crowded, but everyone there seemed friendly and well behaved (this is the midwest, after all!). There really isn't a pool to actually swim in. There is a toddler pool with three small slides, a big tree house thing with 2 tube slides, a pool with a snake and beaver to climb on, some water basketball hoops, a lily pad crossing and 3 tube slides and a lazy river. The lazy river was always too crowded and slow to actually move in. There are 2 hot tubs (really just warm, with lots of yucky foam on top), and an outside shallow water pool that might be nice if it wasn't sitting on the highway. The tube slides are fun, fast, very short rides. The floors around the pools are all kind of slippery, lots of kids crying with skinned arms and knees. The staff around the pool are really great, helpful and friendly and attentive.
Surprisingly, there wasn't a life guard directly supervising the 3 toddler slides and there were lots of toddler collisions in the pool below the slides. Everywhere else was really well supervised, and again the staff was great. By the middle of the second day all of us were pretty bored. It's fun but too loud and crowded and just not that big nor that much to do. Since you are pretty much out in nowhere, most people ate at the hotel. Since they have a captive audience I thought they were quite kind in keeping the restaurant prices reasonable. The food wasn't great, but it was OK and not all that expensive. The little snack shop by the pool was OK for lunch. Unfortunately they wouldn't let the kids charge to the room (tho I tried to OK it), so everytime someone was hungry/thirsty they had to find mom and I had to stand in the sometimes long line with them. We had room service one night....kind of funny, it comes in styrofoam containers in plastic bags, but again, not ridiculously expensive. The "kettle" of soup (styrofoam kettle?) was black bean and rice. We were told it was vegetarian (one of my kids is a strict veggie), but it had big chunks of sausage in it! The breakfast buffet was OK, again nothing thrilling but OK. My 3 year old loved the robotic show in the lobby, tho it only lasted a couple of minutes. The arcade was big, cool under black lights and expensive (nothing $0.25 here!)
So.....my basic review is that the rooms are small and spartan, don't plan to put a kid over 48" tall in a bunk/twin bed, don't pay extra for a view or patio, the water park is good for one day of fun, but it definitely isn't the caliber of a good outdoor park, the staff are really nice and helpful and attentive, it is way to crowded in the water park, the room rates are way to high for what you get, but because there just isn't much to do around here, we might someday go back (if they run some room rate specials!)