Great Wolf Lodge
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Travel Blogs from Grapevine
I'm just going to confess up front I do't particularly like Dallas. Too many miles of concrete covering a flat landscape. Landing at 9pm to 99F temps doesn't help much either. However, I needed to visit my 99 year old grandmother and the boys had been promised a trip to Great Wolf Lodge.
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How has this resort rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
- Business Services
Historical Traveler Reviews Great Wolf Lodge Grapevine
We stayed at the Great Wolf the last Saturday in January with our teenage daughters and had a blast. The theme of the hotel is a lodge in the Pacific Northwest, with soaring ceilings and a rustic decor, and, of course, the great wolf motif is everywhere. The lobby is large, with a warm gas fireplace. There is a floor-to- ceiling wall of windows which overlooks the huge indoor waterpark, which is the main attraction and reason for going to this hotel. If you don't like being with children, this is not the place for you! There is a small lodge in the lobby with audiotronic figures - a boy, moose, owl, native American and trees which all come to life during an evening storytime and sing-a-long. Lots of kids in their pajamas were watching.
Stayed at the Great Wolf during it's soft opening. I knew it was a new hotel, but being a chain I thought the service would be better. On the website it says it is a full service hotel, but there is no valet or bell service. We had to park in a back corner of a huge lot. We arrived after check-in time to wait in a long line only to be told are room was not ready. We explored the hotel while we were waiting for our room which was not ready until almost 6:00pm. The room was clean and large with a king bed and pull out sofa. The in room fridge was nice. There are only four elevators and they are located together, so jump on when one opens or you will wait a good while. On the plus side, my children loved the water park. The water could have been a little warmer, but there are lots of activities. The outside area was not finished yet. We will give it another chance and would book one of kid suites instead of a standard room next time.
I am sad to say that I was a little disappointed. We recently stayed over MLK weekend for my Daughter's b-day. I don't want to sound like a broken record but unattended cars were parked everywhere in the front which made it difficult to unload. NO VALET!!!The check-in was chaotic. There were people everywhere in the front lobby with all of their luggage wating for their rooms to become available. The lines for the check-in were pretty long. After a long wait, our oom was available and we get up to our room and or armband keys would not work. We called to see if someone could come up to the 8th floor to help us and they told us we had to come down and they would switch out the arm bands. I was not happy about this b/c we had to wait a long time for an elevator. So we went down to get our new keys and went back up to the 8th floor and they would not work again! I felt exhausted at this point and we had just checked in. We reserved the loft and it occupies a max of 8 people and I was shocked that there was only one full bath for 8 people. We payed a little over $500 for one night. The water park is nice and has something for all ages. The lines were not too long. They had to close the wave pool twice b/c someone got sick in it. The chlorine smell was definately strong and gave a couple of us a headaches. Our family did enjoy the magiquest game even though one of the main parts of the quest was broken so we kept having to go down to the magiquest store to give us credit for what was broken. There were a ton of kids unattended running everywhere. The food is overpriced. We heard the restaurants were not the best so we chose to just order some pizzas at the Pazza hut located down stairs. We asked a young gentlemen how long would it take for us to get our pizzas and he said 8 min. We ordered 5 pizzas and it took 40 min. and they messed up our order. It was $70 for 5 pizzas! It concerns me because we understand that there are 200 rooms not even open yet. I can't imagine what it will be like after those rooms are open. I just felt like they could not handle the business. You really could not find anyone that acted like they wanted to help you. Alot of very young people working there with little customer service skills. Not a relaxing stay for us at all.
My family of four just returned from Great Wold Lodge. We stayed one night (Monday, Martin Luther King Holiday).
I had family come in town for this past Holiday weekend. We thought it would be fun to stay a night at the hotel and enjoy the water park. I live locally and have a 2-year old little girl who loves the water. We picked Friday night and paid $249 for the basic family suite (this was the cheapest room rate for that night).
Our family of five booked a one-night stay - we live local and were looking for a fun way for our kids to enjoy their 4-day weekend.
I had a professional conference at the Dallas Convention Center, so I needed a place to leave the family during the day where they wouldn't be bored. They definitely weren't bored at the Great Wolf Lodge. We checked in on a Wednesday afternoon, unloaded, and headed to the water park. It was mainly deserted that entire day We had NO wait on the water slides and the pools only had a few people in each of them. The lifeguards and hotel staff looked bored, and some commented that they couldn't wait for the weekend to come so it would get busy. Boy were they right! on Thursday, droves of people came and checked in and the water park began to fill up. I belive they were 67% occupied that night. Then came the weekend. On Friday, there wasn't a parking palce to be found and people were parking their cars long-term in the covered entry plaza and all along the entry street. They were near-capacity that weekend (it was a holiday weekend MLK). The park was elbow to elbow and there wasn't a chair or table to be had (they were all occupied with towels and drink bottles, no people). Anyway, we had planned to spend the weekend shopping in the Dallas area so it didnt alter our plans. We did experience the issue with the chlorine being too strong. On Wednesday and Thursday, the chlorine wasn't noticable. On the weekend, they must have dumped in double amounts as our skin turned red and the kids complained about the pain on their legs -- they thought they were being bit by ants! Anyway, we didn't stay long on Saturday night as our eyes were burning from the strong scent of chlorine in the air. Overall, the water park was great.
We stayed at the lodge for my daughter's birthday. The lodge is really nice and everything was new. Our room was okay- I thought it could have been a little bigger- The bed was only a queen, which I knew before hand, but a king would be have been better.
My 8 yr old and I stayed at the GW over XMAS. We have been to other Great Wolfs so we were familar with the hotel. To start off our stay-the computer was down so we couldn't check in. I knew our room wasn't ready anyway so this didn't hamper our fun-we got our waterpark passes and off we went. One of the best parts of the GW is you can arrive early and stay well after checkout time(as long as your out of your room) My son started off by playing Magi quest, its a wand adventure that has them going on "quests" Alot of fun but a bit tiring going up and down 8 floors. At least with 4 elevators you don't wait too long. Our room was ready by 3:30-we had the kid cabin. It was very nice being new but the lights were a bit dim and housekeeping hadn't figured out how to dust yet. The beds were comfortable. I always use the fridge and microwave as it saves a bit of money to bring in your own snacks and stuff. If you have children or adults with sensitive skin bring your own shampoo/soap. The bottles they have are scented therapy type soap and my son wouldn't use it. The waterpark is huge with many cool slides. The water temp was just right. Even when it got crowded after XMAS there were still enough tubes-make sure you read the sign before you walk up the stairs as some of the slides don't require tubes and others do. The Howlin tornado is esp cool at night. My son enjoys doing crafts at the Cub club. The teen center wasn't open yet but it has computers and music and stuff. The arcade had plenty of games and decent enough prizes.
If you are a very picky traveler, beware of this hotel. This is a new lodge therefore it has a few bugs to work out. We stayed during the first weekend that it was open to the public. I gave this lodge 5 stars because we enjoyed ourselves very much and even though there were some things we didn't like about it (which I will mention) the staff were all very helpful, eager to please and friendly. One issue the lodge needs to work out is the check in process. It took a very long time to get a room, the line was long, and people were confused because there were 2 lines, some people did a precheck in, others weren't told about this, etc. The rooms were nice (all new) but lighting was dim. I guess to give it a cabin feel, but more lighting would be nice.