Grand Traverse Resort and Spa
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Historical Traveler Reviews Grand Traverse Resort and Spa Acme
Loved Grand Traverse Lodge
What a Lovely Place. Had a wonderful time. Tons of Fun and the Shuttle Bus to the Casino was really awesome
Loved the Grand Traverse Dec.4 2004
After reading some of the reviews, I was dreading the trip there! Serious!
We stayed in the tower 8th floor rm. 861, it was so nice! View of parking lot and golf course which is very nice. Room was ready before the 4pm check in time and was very clean and cheerful!
Everyone was very helpful. Shuttle to the casino, no charge but you can tip driver.
Dinner in the Trillium was a very nice dining experience! Great View!
Can't wait to go again next year!
Ruined our Anniversary!
Overpriced!!! Terrible accomodations!!!... dirty with aweful view of the maitenance shed. Never, never, never will I stay here again. I complained and they gain me a coupon for half off my next stay and even that wouldn't coax us to come back. I have had better (and cheaper) rooms at Fairfield Inns. This place ruined our anniversary.
This was the worst hotel experience I ever had in my life. We had booked a Tower Suite with Bay View and we were recommended to book this room by the reservation agent as it was our honeymoon. When we checked in, they told us there were no Bay Suites available and we were assigned a parking view suite. The carpet and the furniture were in bad condition and the overall atmosphere in this hotel was souless. To cap it all, one of the guests cars alarms went off and despite numerous calls to ask and offer to pay to have it towed, the noise went on the entire night.
After "negotiating" with the manager, we received a 20% discount off the 235 USD rate per night and 50% off a future stay. As if we would be likely to ever go there again. Disgrace for the hotel industry and the Grand Traverse area!
My family & I stayed at the resort over the 4th of July weekend. Overall the hotel is beautiful. Since there were 12 of us we had the opportunity to stay in a tower room as well as the condos. Both were very clean & spacious. The furnishings in the 3 bedroom condo could use updating (they were a little beat up). The restaurants had delicious food & not a bad price for the Sunday brunch in the Trillium. The service at both the front desk & in the restaurants was excellent...very friendly & attentive. Loved the hotel shops. The area where the "family" indoor pool was located was a little dark & gloomy but the lap pool was surrounded by windows & much brighter. Seems to me this should have been reversed since the "family" pool was filled with people & there wasn't a soul in the lap pool. Loved our stay & would stay here again. The only thing I can say beware of is this...if when making your reservation you are told you are in a condo on the beach you are more than likely not directly on the beach but in an apartment like setting in which you can walk to the private beach. There may be condos that are directly on the beach but I would confirm that is the case. It was a little deceiving.
Stayed at the resort in May and was not impressed with the accomodations for the price. I felt like I wasted my money. All I had was a simple hotel room that I could have gotten down the road at a Holiday Inn. Restaurants were good but overpriced. ($12.00 for a small and simple breakfast buffet.) I must say, the highlight of the hotel is the service, the hotel desk were very nice and friendly! The servers at the restaurants were also very nice. We did golf at the Bear next door. The course was nice considering the rain we have had, but we did tee off one hour late. All in all a good trip but definitely would not waste my money there again.
I visited the resort over the Memorial Day weekend and I have to say I was pleasantly surprised. The room was beautiful. My 7 and 11 year old boys enjoyed swimming, tennis (for a fee), playing games in the arcade, ping pong, the hot tub and the sauna. We were having so much fun that we forgot about dinner. After the spa closed at 10 p.m. on Sunday, we had dinner in Jack's lounge consisting of a "Bear burger", chicken quesadillas and salad. The kids could get popcorn from the popcorn stand for a dollar. Everything was fresh and delicious. I couldn't have had a better experience. One thing, even though we had a non-smoking room, smoking was allowed in the lounge area near the elevators. It sickened me to have to walk through it in order to get on the elevator. I would change that.
A Great Hotel Stay!!!!
I stayed there with my class, between March 24-26, my experience there was great! I have never had as great of an experience as i did there.
Everyone treated me with respect and courtesy, whenever I needed help finding my way, i got the help. The view on the 17th floor was fantastic, it overlooked the bay. The hot tubs were fabolous as well as the pools for children. i greatly recommend this hotel to anyone wanting to have a nice weekend pleasure get away!
Don't waste your time or money
We have been to the Grand Traverse Resort a few times and after each visit we come away disappointed but this last visit in August 2003 was by far the worst. We traveled with our three small children and our condo was not ready until after 7 p.m. despite several stops up at the front desk and a talk with the manager. No one apologized for the delay and inconvenience---in fact the only thing I was snottily told by a desk clerk was the "rooms are ready AFTER 4p.m. not BY 4 p.m." I specifically called down to the spa to see if they really did accomodate children like it said in the hotel brochure and was told yes. When I arrived with our two young daughters for a pedicure as a special treat, we were treated like second-class citizens because my girls were children and then I was told that they usually didn't "do" children! My pedicure was the worst I have ever had. The technician was sloppy and indifferent. Restaurant service was equally inept and housekeeping was late cleaning our condo every day. Several years ago, I would have rated this "resort" as average. After our experience there last summer, I would have to rate it as poor. We will stay at the Homestead in Glen Arbor, Michigan this summer instead. It's a little bit further of a drive for us but the service and atmosphere are much better.
Not so Grand.....
I went up to the Grand Traverse Resort with seven golf buddies over the
summer. Golf was nice but..... The hotel was atrocious. The rooms were
small and dimly lit. The carpet was so run down in our room, I was
afraid to walk on it. The hallway and the room smelled.
The bathroom was so small I could barely turn around. Forget about getting two people in the bathroom. I had to blow dry my hair outside while my buddy was in the shower.
The only in hotel restaurant was closed @6:30am for breakfast prior to
our rounds AT the resort!
The "bar" in the hotel has 4 tables and 6 bar stools. My best friend
has a better setup in his basement. The popcorn was so salty, you could
use it to melt ice on the roads. The hotel is way way over priced!
AAA rated hotel. Guess they haven't been there in years.
There is no way in the world i would ever go back!
TripAdvisor Reviews Grand Traverse Resort and Spa Acme
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