Grand Resort Hotel & Convention Center
How has this resort rated in the past?
Historical Traveler Reviews Grand Resort Hotel & Convention Center Pigeon Forge
BEWARE and we were fooled by the internet pictures
What a complete disappointment this hotels was!! The property is not maintained very well. Here are just a few of the noticeable problems with the hotel!!!1) Glass doors within the inside of the hotel were cracked and taped up with masking tape. 2) The so-called " wirlpool " was in the middle of the lobby and on top of that, the heater for the wirlpool was broken. 3) The internet site says they have 3 full buffets daily, well the truth is they only have breakfest. 4) The so-called reflection pool is nothing more tham a small pond to throw coins into and clearly not to swim in. 5) The rooms were poorly maintained and the lightbulbs were burned out in the lamps. 6) If you want ICE, YOU BEETER BRING QUARTERS, BECUASE YOU PAY 25 CENTS for a bucket of ice. 7) What a joke this hotel is and stay away !!!
Grand was Good!!
The Grand is a fine place. We had no problems with our stay at all. The room was fine. Beds were clean , Had a coffee pot, iron and board, microwave, fridge and cable tv. Had a nice view of the river. Believe me , We have Stayed in a whole lot worse hotels that cost more then the GRAND. This was just a pretty much standard room. The people at the front desk were nice. Some friends of ours had a suite. It was very nice. It had a big screen tv , a kitchen area , it even had two bathrooms. Nice room. All in all , the Grand is a fine place to stay and we'll probably stay there again.
I agree Grand-Sucked
I agree with the review on the Grand in Pigeon Forge. We arrived very late, on a /Fri so there were no rooms to be had anywhere, except at that dump, the desk clerk gave us a AAA rate of $99, wow we slept in the room for 4 hrs. We were given a coupon for breafast and were 5 mins and were refused. Rooms weren't grand either. Don't stay here ever!
The youth group from our church choose this hotel last December because we were attending a conference next door. I WILL NEVER DO IT AGAIN! The place was terrible! And I mean terrible! Forget service - it does not exist.
Worst Hotel in Pigeon Forge
I booked this hotel on Expedia and it was given a 4 star AAA rating. I didn't do any research, trusting the Triple A rating. The room was filthy, the coffee pot was corroded, bathroom unclean, no clock, irons, blow dryers, TV didnt work, lamp broken, carpet filthy, and on top of that it smelled. Nothing like the internet description. When asked about the amenities they replied that people steal so they stopped offering clocks, irons and blow dryers. I checked out the next morning with no refund or discount. I plan on contacting the management...if there is any at all. They are part of the Family Inns which also get awful reviews. I moved to tThe Willow Brook Lodge, it was wonderful, friendly and clean.
Not that bad
After reading the present reviews i was kind of skeptical about staying there, but altogether it wasn"t too bad. I understand they have new management and are trying to straighten out the problems. The room was clean, the breakfast was good and the staff was very accommodating.
Resort? I don't think so.
The word "Grand" means different things to different people. But when you see the word "Resort" you expect a little more than what you'll receive at the Grand Resort. Our room on the 3rd floor smelled clean enough but there was soap scum in the bathtub and the bathroom floor grout was pretty gross. Other than that most people expext a resort to offer things like a hair dryer - not one in the whole "resort". TV remotes that actually had working batteries is usually expected at a "resort". An when I stay at a "resort" I usually don't expect to have the hot tub right next to and in plain view of the only dining area!
Some things were not meant to be seen when you're trying to eat!
Believing in your religion is a great and powerful thing but ramming it down every visitor's throat on every public view TV in the "resort" is a little much. Nonne of the web site I found the "resort" on even mentioned this. It may be uncomfortable for some guests. Overall, not what I expected but still not at bad as the hotel we stayed at last year in Gatlinburg.
Worst hotel stay in my life!
Please don't stay here!! Stay anywhere else, for any price! There was blood on the sheets!!! Fresh blood!! Not to mention the ceiling in the bathroom poured....not dripped.....water from the bathroom above, and the 'large indoor jacuzzi' was not even warm, it was colder than old bathwater....and crowded. We fought with the desk clerks to get a new room when we found the blood on the sheets. They would not give our money back, but agreed to give us a free breakfast for the trouble, and then recanted the next morning. It was horrible. It was the worst use of $109.00 imaginable. And the staff lied. Outright lied!!!
Nothing Grand about the Grand Hotel
We had a room reserved at the Grand Hotel and Resort, which was a misnomer. The only thing grand were the grandfathers dressed like Johnny Cash driving Cadillacs. This place is apparently some kind of hub for gospel music. There were two girls sleeping on the benches in front of the ice machine (which cost a quarter to use). This place was crowded and dirty. There were tons of people with no shirts on and smoking cigarettes. When we checked in, our first room had a broken air conditioner and was smelly. We went to change rooms and this took about 15-20 minutes. We got moved from the first floor to the third floor way on the other side of the building. It was far away from the elevator.
The tub had jacuzzi jets, but they shot out a lot of filth. Also, the shower water would fluctuate between freezing cold and scalding hot.
Then, at four in the morning, I was awakened by the sound of people having sex next door. When morning finally came, we were treated to a free breakfast which consisted of pancakes or biscuits. Nothing else.
(Water was free.)I also have to say that Pigeon Forge is a very scary place with lots of go-cart tracks and crap. Also, from previous experiences, I would not recommend staying in any hotel affiliated with Family Inns. The Grand Resort was owned by this company, but you would never know it.
Please don't stay here!
When I entered my room, there was a piece of ceiling on the toilet. I brought my laptop/modem to dial-in. No phone jack! The phone was really old and directly wired into the wall. They advertised free breakfast. I asked about my free breakfast and was told the owner changed his mind.
I pointed out breach of contract since it was on the web when I booked the room. No free breakfast! I asked to switch to a room with a phone jack. Response: "I'll see what I can do. Can you come back in 2 hours?" I said, "No, I'm checking out now."
TripAdvisor Reviews Grand Resort Hotel & Convention Center Pigeon Forge
Travel Blogs from Pigeon Forge
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