Grand Plaza Beachfront Resort Hotel & Conference Center
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How has this resort rated in the past?
- Free High-Speed Internet
- Room service
- Swimming pool
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TravelPod Member ReviewsGrand Plaza Beachfront Resort Hotel & Conference Center Saint Pete Beach
We wanted a nice beachfront hotel that wouldn't kill our budget. The hotel and staff are very nice and the resort is clean. Things like the bar and restaurant seem a little expensive but I expect that on vacation. I really like the balcony and the windows by the bed with the shutters. The Murphy bed was quirky and made us laugh but it would be great for a family.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grand Plaza Beachfront Resort Hotel & Conference Center Saint Pete Beach
Not worth it!
The room was just ok but was not worth the money we paid for it. The staff was ok but they did rip me off on the use of the computer. It is a shared computerand they charge $10 for its use. When I could not access my bank account they blamed it on my bank and would not refund my money. The restaurant was way overpriced and the pool is very very small. The activities around the beach are very expensive and the people running them were not very nice. Will not go there again.
After reading previous reviews, I was bummed we were planning on visiting this hotel. But I was very pleasantly surprised with it. The service was EXCELLENT! During our stay we required extra services - our room lock needed replaced, we lost something in the pool - and the staff was very professional, friendly, and prompt. The room was nice, revolving restaurant very nice, and Beach bar a thrill - we ran into several locals who frequent this bar. This hotel does need some TLC - walls could be washed down & repaired - but for the price, it's a definite recommend!
It was ok
All in all, the hotel was ok. The room wasn't bad. We had two king size beds. The halls were dark and had a terrible odor though. The pool was small and crowded. Sometimes we had to wait for a while for an elevator. The hotel was pretty clean. No problems there. The only thing that really upset me was our reservation! We made reservations this past January for our June trip. We were offered a gulf view room at $115.70. I called a few days before to confirm and was told that yes there was a reservation, however they quoted me a rate of around $181. The man I spoke with wanted to know who I talked to when I made the reservation. (Like I'd remember!) All of a sudden when I told him I used to make reservations for a hotel and knew that you could tell by looking, who made it, he had a name! He said I'd have to call back and talk to that person. He said they couldn't sell a gulf view room for that price. Well, sorry, but they did! I called the 800 number for Holiday Inn. They said the original rate was $115.70, but it had gone up and down several times since then. The gentleman....I believe his name was Sam....in customer relations was very helpful and I was able to get my original rate back. Just be careful this doesn't happen to you.
Don't leave money in your room
We reserved a room six months in advance, get to the hotel, we can't have the suite that we had requested, so they gave us another room, had to wait an hour and half until that room was cleaned and this was 6:30 at night... We finally got in our room at 8:00pm at night after traveling all day. The next day our room was ready, not the one we requested, that they told us we could have when I made the orginal reservations.. In transfering rooms, some money was left behind in a drawer. We called the front desk as soon as we discovered the missing money, we probably was out of the room an hour maybe two hours, in between that time, the only person that had entered that room was the manger and cleaning person, and surprisingly, no money was found where it was left behind.. So within two hours, our money was stolen, and the hotel did nothing about it, except give us the run around. We have stayed at this hotel 4 times and will not go BACK... It was dirty, and needs to be UPDATED!!!!!!!!!!!!!
Not That Bad
After reading some very bad reviews, we stayed here expecting the worst. We were pleasantly surprised. This hotel is right on the beach and looks like a "George Jetson" nightmare. We had a super room with two king size beds and great water pressure. The hallways are somewhat dark. The odd design of the hotel accommodates a roof top rotating restaurant with great views and an exterior glass elevator. The room was clean and the staff could not have been more helpful. All in all a good value for the money and we would definitely stay here again.
Consistently good year after year
With all of the negative reviews, I just had to write a better one.
We have stayed at this hotel during spring break for the past 5 years and are going back again this year. There was only one time when we felt service was lacking, not enough towels, slow housekeeping service.
However, every time we found the staff very friendly and willing to please. Compared to what you get from the other over-priced hotels in the area during spring break, we have found this one to be exceptional for our money. Loved our balcony view from our room, plenty of space, roof-top restaurant service runs a bit slow, but the view and atmosphere made it worth it.
Wouldnt stay here again
This hotel looks beautiful, especially at night. However the rooms are outdated, the air conditioning system kept us up all night and the swimming pool was too small. It was nice that the beach was right next to us, however the hotel lacked too much to warrent a return.
DO NOT stay here - no customer service!
We booked 3 months in advance via an internet hotel company (our first mistake). We requested a room with a view, and got a room with a palm tree blocking the entire view of the gulf. We were expecting at least a room with a tub and bathroom counter, but we were given a room with facilities for the physically disabled, and we are not. The shower flooded the floor and there was no place to put any of the usual toiletries in the bathroom. The hotel was packed, so we couldn't be reassigned a better room. We checked out the next day and went to the Plaza Beach Resort for the remaining 4 nights of our stay. The Holiday Inn management did not respond to my direct letter or my complaints through their corporate customer service until I called the hotel directly, a full month after my stay. They refuse to refund my stay and are promising us a $50 gift certificate - like that is any good - we live 750 miles away. DO NOT stay here unless you enjoy being insulted and given the runaround! Go to the Plaza Beach Resort and speak to Robert, he's the owner/manager.
Do not stay here.
The worst hotel ever. Waited until 4:30 for a room. The desk kept telling me they they were cleaning it and it took an hour to clean the "Suites", and it would be ten minutes everytime I asked.When we finally got the keys there was a huge pile of I don't know what "garbage" on the night stand, a crushed up bug and twist tie laying on the floor. If they cleaned, where? They moved us to the "Penthouse Suite". Not much better. There was a huge mold spot on the ceiling tile in the bathroom.
The night stand was falling over. The next day we had to call at 5:30 pm as our room had not been cleaned. All they did was bring us clean towels. They did not take any of the dirty glasses, vaccum or anything else. The food was expensive and down right nasty. I spoke with several other guests and they all had the same view of this place. One lady took a shower, put the washcloth over the shower head and when she took the washcloth down, it was all black from the mold and mildew. The best thing about this place is the location, right on the beach. I would not stay here if they gave me a free room.
Rude and crude
The Holiday Inn in St. Peterburg Beach Florida is a beautiful hotel right on the beach, with a lovely pool. However, the dining room was extremely slow especially the top with the spinning restaurant. The staff at the hotel, especially the poolside bar, Bahama Mama's was extremely rude (the lady bartender was beyond rude). Kids eat free is what you told; but it's not clear at which places and noone told us about the kid's vouchers for meals that can be used at Bahama Mama's and charged us for every meal the kids ate there. Our bag of souveniers was missing after the cleaning service finished in our room (I do believe they probably just carelessly threw it out with the room garbage). When asked about it, they said, they's send it to us if they find it but would bill the mailing to our charge card!!!
TripAdvisor Reviews Grand Plaza Beachfront Resort Hotel & Conference Center Saint Pete Beach
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