Grand Harbor Resort and Waterpark
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Historical Traveler Reviews Grand Harbor Resort and Waterpark Dubuque
It was wonderful!
We stay at the Grand Harbor in April and had the best time. The rooms were clean, the service was wonderful, and the water park was great. 7 families went for a week-end get away. We had so much fun we booked rooms for the next year.
Loved Grand Harbor
Our stay at Grand Harbor was fantastic.Dined outside while viewing the boats and the river was awesome.Food was great and indoor waterpark was a blast. Staff was very professional and courteous. Definately coming back
Loved the water park!!!!
My family and I were visiting Dubuque from California. We heard about the Grand Harbor from a family member and decided to visit the water park with our three young children. To say the least, we all had a BLAST!! Born and raised in Dubuque, I was very impressed that Dubuque had a facility like the Grand Harbor! Our kids had a wonderful time at the water park. It was nice to see numerous, attentive life guards all over the facility - very comforting for my wife and I.
My only disappointment was the slippery floors in the bathrooms. My wife, kids and I all slipped on the bathroom floors. More anti-slip mats would resolve the problem.
We had a great time
It was fun. Waterpark was great. I also noticed the water was salty. But I am not saying that as a complaint seems how it doesn't hurt you. The staff was extremely attentive. My son and I had Happy Joes delivered, and my wive had Salad at the Hotel's Food Area. She enjoyed it. The waterpark was not overly loud, or busy. The lazy river was nice. We enjoyed the view of the river from our room. I am giving it 4 stars just because there is always room to improve! I was a little upset because someone keyed our car, but that was just a one time thing, and that doesn't mean it will happen to you. Have fun.
Relaxing vacation spot and a lot of fun!
We just came back from the Grand Harbor Resort. We were a little nervous, since we stayed at the Wildnerness in the Dells last year, but this was a very nice hotel. The rooms were clean and neat, and the view of the river was great! We paid additional money to reserve a room with a view, but well worth it when you have a 3 year old boy who loves boats! Guest services called the first night to make sure we were happy and all of the staff was very friendly. Each night we stayed they had make your own ice cream sundaes! The Riverwalk is great and we had many peaceful walks down the river. Also, it is close to the aquarium and boat rides. The water in the waterpark was salty, but I think they do that instead of all of the chlorine. This was certainly a great weekend getaway and definitely not as crowded as the Dells!
Overpriced for what we received
Our family of four (2 adults, kids 12 and 7) spent a Saturday-Sunday weekend over February 21-22, and it was ok, but not worth the money we paid for the privledge. The waterpark was just ok, very noisy and crowded. The public is admitted to the waterpark for a fee, so it's not just for the guests (like some parks in Wisconsin Dells). The water was cold, and salty tasting, and the lines for the waterslides were long.
There are only 2 elevators for the entire hotel, and getting around was difficult. We were on the 7th floor, and it took a long time to get down to the waterpark and the restaurant. We ate 2 meals in the hotel restaurant. Lunch was skimpy and overpriced. Sunday brunch was a little better (only 3.95 for the kids and 8.95 for adults), but the service was very slow, and the servers seemed to think the customers were a bother to them. Overall, I would recommend the Dells if you really want a good winter waterpark experience.....but you will pay for it there too.$$$$$
My family recently spent the day at the waterpark. My children ages 1 and 4 had a great time, but I'm glad we didn't stay overnight. The boys had had enough after about 3-4 hours. The water smelled salty and one child developed red spots after being in the water.
We brought a group of Girl Scouts to this hotel. The girls had fun, but with all the problems we had, we would not recommend it to anyone else.
The housekeeping staff was heard saying f..., d..., h... by 10 year old girls. Rooms were not clean, housekeeping stood in hallways and wouldn't let you pass by without waiting. No manners were shown by the staff. We called a week before arriving and asked what we owed. They said $130. The final bill came at check out and it was $150 more than what we were told. We argued with the management and told them what we were told we owed. They would not acknowledge it at all. They would not even apologize for their mistake. I told them that I work in an administration office and my boss has tought me that if I ever tell a customer something that is wrong, I still need to stand behind what we had promised to the customer. I and a girl scout father called the management. They basicly forgot about us even when they said they would look into it. It took a phone call from me 2 weeks later to find out they had forgot who we even were and wouldn't do anything for us. When girl scouts earn 30 cents per box of cookies that they sell, that takes a lot of boxes sold to come up with another $150.
Our recommendation, find someplace else to go, you will have more fun with a lot less headache.
Girl Scouts of Green Hills Council
My 3 children and myself went on a 2 day trip to Dubuque, we stayed at the Grand Harbor Waterpark and Hotel on the river. It was the greatest vacation I have had in 10 years. My childrens ages vary from 6 to 15. They had a good time. There is so much in that area to see and do I'm ready to go back. The motel was beautiful and the staff was attentative to all of our needs. We went sightseeing, toured a cave, went to the new museum, went on a horse and buggy ride...... A LOT OF FUN!!!!!!!
You would think we stayed at a 5 star resort!
My family and I just returned from a trip to the Grand Harbor Resort and we were pleasantly surprised. We bought the America's River package and we found that to be a great bargain. Included was one breakfest for each, one lunch, tickets to The Spirit of Dubuque, tickets to the Musuem and Aquarium, and waterpark tickets! The restaurant was clean, service was WONDERFUL...a little slow, and the food was great. The staff in the hotel was extremely attentive. I have stayed at five star resorts and have not recieved the type of service that was given to us at the Grand Harbor. (eg. a downpour occured one day and as we all ran back into the hotel the staff was waiting at the door handing out towels to the wet guests...WOW) The waterpark is not as big as those in the Dell's but not as crowded either. My kids had a great time and did not tire of the many things to do. The city itself is a little run down, but the people of Iowa more then make up for the visuals. Warm, friendly, helpful and very curtious. (I fell in love with the people) I have recommended it to all my friends and neighbors and am thrilled to be able to recommended to all who read this.
TripAdvisor Reviews Grand Harbor Resort and Waterpark Dubuque
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