Grand Geneva Resort & Spa
How has this resort rated in the past?
- Room service
- Swimming pool
- Business Services
- Fitness/Health center
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Historical Traveler Reviews Grand Geneva Resort & Spa Lake Geneva
$$$$$$Waterpark overfull(not all Guests paying high rates)I payed$500!
Our room was nice, no problems. I understand I choose to pay a high rate for a single night. What I didn't know is that the waterpark is not limited to guests staying at the lodge. Anyone staying at the resort can pay a small fee to use the waterpark. The waterpark was so overfull my children were not interested in the waterpark they preferred hanging out in the room. Not the family fun I imagined for the expense. I paid extra for a kitchenette while other families brought there own! I also was unhappily surprised by the items/sales people in the lobby just outside of the waterpark. The people at the reception area were not friendly or helpful. There's basically someone waiting behind you to get in. Personally I'd let them and I'll take a quick outing elsewhere.
Stayed at the resort
I stayed at the Grand Geneva Resort & Spa and we actually stayed in one of the resort rooms. It was really nice. The one bedroom/standard size is kind of small but good if you have small children. There was only 3 of us, so it was nice. I would definitely stay with them again. The tour was nice and the salespeople were not pushy. We brought our own food and cooked ourselves so I couldn't comment on the restaurants. I will say that the waterpark was really nice and so was the horseback riding. I would definitely go again.
Customer Service? Not on your life!!
Made reservations at Geneva Grand for our anniversary, despite warnings from our friends that it was a mistake. Boy, we should have listened! This hotel does not reserve restaurant or spa time for its resort guests, nor do they inform you that reservations fill up weeks in advance. At any respectable resort, it is standard courtesy to ensure that resort guests have access to the resort's amenities. We were only told at the time of reservation 3 weeks prior to our trip that advance reservations were "preferred." We called the week of our trip to make reservations and found out that NOTHING was available. In fact, the spa had apparently booked solid 1 week before we even made our room reservations. Asked to speak to the spa director WHO WOULD NOT EVEN COME TO THE PHONE. Then spoke to one hotel manager, who when I complained about not being informed that the spa was booked when we booked the room responded with "well, how are we supposed to know you want to use the spa?" Spoke with some "other" hotel manger, whose solution was swift--she said since it was "nobody's fault" she would just cancel our reservations. We ended up scarmbling right before our trip to find other accomodations. We stayed at some of the finest resorts in the US, this place has no business calling itself a resort. Geneva Grand is off our list forever.
We just got back from this resort property yesterday and we had a great time. The rooms were very clean, although small for four people. We ate dinner and breakfast at the Grand Cafe, a buffet, as that is what they suggested for small children. Be prepared to pay $20.99 for dinner and $15 or so for breakfast. Beautiful view from dining area. Kids went to the waterpark at the Timber Ridge Lodge on the same property, loved it.
Plus you didn't have to drive to get there you take one of the resorts trolleys that run every 15-minutes. Great, friendly staff and overall a very nice weekend!
Not for kids
Stayed at Timber Ridge but came here for dinner - once to the steakhouse and once for the Italian food. Not kid friendly at all. I felt very uncomfortable by the stares I got from severs and guests when my 2 yr old acted up a little.
Same wines were priced differently at both restaurants. Way overpriced and a bit of a rip off, I'd say.
Not for families-even though the amenities of ski/snowboarding and pools are available. Prices were awful for dining. Could not find anything for under $20 per person. Hamburgers/sandwiches were not even available at their cafe. Very upscale, would be a great place for a special occasion. Room was wonderful, amenities are wonderful. Was charged $10 on top of quoted rate for use of phones and a "free" newspaper>
Money down the drain, but not in my suite.........
Went for a weekend getaway and wanted to get away. Clogged drain for entire stay. They claimed they fixed it on second day......no way.
Prices too high for quality of food and service. Enough said.
Have been in better places
My husband and I stayed for a three day conference. While we were there the food was expensive and not what you'd expect for the price we paid.
We were left hungry a few hours after we ate and went out on the town to get somethng else to eat. The room was also cold due to the sliding glass window in the room. It's a huge place to have a conference at. If you stay there, plan for a lot of walking.
I would give the place an excellent - but nobody is perfect. Our room was lovely, cozy, quiet and couldn't be cleaner. A lovely fireplace within sight of the whirlpool and even with a double jacuzzi in every suite, there was plenty of hot water. Most of the lights are even on a dimmer switch!It's a quick drive to the lake, but with all the amenities of the suite you may not want to go out!Wait! Why am I telling you all this? I don't want the place to get so popular I can't get a room!
No hot water, no refund
Stayed at this resort or Memorial Day weekend for three days. In two of those days had no hot water. Manager would not give any refund at all. We paid over $385/night on top of it.
TripAdvisor Reviews Grand Geneva Resort & Spa Lake Geneva
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