Golden Bear Cottages Resort
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TravelPod Member ReviewsGolden Bear Cottages Resort Big Bear Lake
This past weekend was our first visit to Golden Bear Cottages. It was perfect for our family of 5.. We were upgraded to a large comfortable cabin without even asking... The 'Shaggy Bear' cabin was beautiful, clean and well stocked with clean towels and kitchen utensils. The owner is very sweet and gracious.. We can not wait to return... My boys (15, 13 and 5) are already asking when can go back and we just came back home yesterday! Looking forward to our next trip to Big Bear and the Golden Bear Cottages. We give a top accommodations review to Golden Bear Cottages
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Golden Bear Cottages Resort Big Bear Lake
Wonderful and relaxing.
My kids and I stayed at these cabins a couple of weeks ago and we had a wonderful time. The cabins have a lot of room between them and we felt very comfortable bringing our dogs with us.
The grounds are very clean ,shaded and relaxing. We are looking forward to our next trip up there.
Frustrated and Disappointed
The cottage was nice enough for our family and the location was convenient. However, customer service at the cottages was very poor. The owners were unorganized and unapologetic about their lack of service. When Golden Bear Cottages double charged my credit card, the owners made it impossible for me to work with them to resolve the dispute. It ended up costing me additional money to file a dispute and have a third party eventually get my money returned to me. In the end, the experience left me frustrated and disappointed.
We (family of four, two adults, two boys ages 10 & 9) stayed at the cottages for 3 nights. We found the pool and spa to be very good, the pool well heated and the spa very hot. Personally, I didn't like the outdoor TV (in the pool area) being turned on every evening, I would have prefered the peace and quiet of the forest, but that may be my own perference. The staff were all very friendly. The cottage was passable, but nothing special. It was nice, however, to be able to order pizza by the direct connect phone at the pool to the local Domino's and also be able to rent movies in the office. The cooking utensils were extrememly outdated and I wonder how much it would cost to replace all the kitchen utensils and make guests really love these cottages. I was pleased I had bought some of my own towels as although they were provided the kitchen towels especially were in pretty bad shape. The beds were OK, a little lumpy but I have slept on worse in a 4-star hotel. There was pleanty of hot water though. The cabin had a "closed-up" smell when we first got there (even though the windows were open) and I think a couple of plug in air-fresheners would go a long way to create a good first impression. I was disappointed that I could not have their "stay 3 nights get a massage/facial for free" - when we checked in I was told this had to be reserved when I made the reservation, but when I called about the reservation the massage/facial wasn't mentioned (it's on their web site). Almost smacks of a scam but whatever, I wasn't going to let it ruin my mini vacation. The location is quite a ways out of the village - you cannot walk to the village unless you want to be walking along a busy, twisty road into Big Bear, a definate no-no if you have kids. Overall, I'd stay here again but for the price the cabins could be cleaner - especially when a seperate cleaning charge is added to the bill. Having two boys we didn't once have the toilet area cleaned while we stayed there, only the trash was emptied and beds made.
Golden Bear Cottages Were Cheesy!
Just spent one night at the Golden Bear Cottages and were amazed at how cheap the owners are! The bath towels were extremely frayed, the gas heater was turned off, all the lightbulbs in the cabin were very low wattage. When I went to the office for icecubes, the owner told me the fridge had 2 trays of ice, no other ice was available (our 2 trays were covered with frost). I told him our cabin smelled of gas and he told me that was because a pilot light had gone out on the stove, and for me to relight it. The shower head was a water saving type which was fine, but the shower would not stay on. The cabin was fairly clean but in need of minor repairs; i.e., broken wood molding around some doors, broken blinds, etc. There is a one-time cleaning fee of $25, which made our one-night stay that much more expensive. We felt we could have stayed in a really nice place for what we paid.
Would definitely go back
My husband, daughter and I really enjoyed the peaceful sorroundings at Golden Bear Cottages. Our cabin was quaint, adorable and very cozy. The cabin we stayed in had everything we needed to be comfortable. We especially loved the jacuzzi tub and fireplace! We plan to make it a regular family vacation.
I recently visited Golden Bear Cottages with a couple of friends. I found its cottages charming, staff warm and welcoming and central location to town very convenient. My friends and I plan on making our trip to Big Bear Lake an annual event. I wouldn't dream of staying anywhere else.
Loved the HUGE spa
This place was perfect for our anniversary. We reserved the Honey Pot Cabin which is so adorable. Upon arrival they even provided us with a gif basket and free massages! The spa was amazing...IT WAS HUGE!!! THe cabin was so cozy and the fireplace in the living room was so romanitc. We also had our own private yard with a swing on the porch and a BBQ! Such a great deal! The perfect romantic getaway for any couple!!!
A home away from home
Cabin was big, beautiful and comfortable. We went with two families, and there was plenty of room for us. Daily maid service is not included, but they happily provided us with a broom and vacuum to allow us to keep the place tidy (a challenge with four kids in tow). We'll definitely go back!
Our family which consisted of 6 persons stayed over the christmas 2003 break. We were there for 4 nights. Customer Service was terrible. The first night we realized the TV control didnt work and when we asked for another, the receptionist told us to use the buttons on the TV-thats what the buttons were for. We never had any one come to clean the cabin, but they did leave an envelope for tips. When we opened the sofa bed, it had two yellow ugly stains. The location is pretty good, but they definitely need to work on their customer service.
TripAdvisor Reviews Golden Bear Cottages Resort Big Bear Lake
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