Gaylord Palms Resort & Convention Center
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TravelPod Member ReviewsGaylord Palms Resort & Convention Center Kissimmee
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Gaylord Palms Resort & Convention Center Kissimmee
my wife and i had a great time,better than an disney hotel by far!!!!!!!!
We always travel to orlando for a convention in March. Last year they moved the convention to Gaylord Palms..what a disappointment...The biggest problem with the hotel is the design...you could never tell what the weather was like outside..all balconys are inside. I would have to go outside to see if it was warm and if the sun was out..I don't go to Florida to be in a dark room..you never could tell what time of day it was because you could not see out...I could have been anywhere Vermont or Alaska. Why would you build a hotel like that and not utilize the weather? The rooms are extremely dark..After the third day we all started feeling depressed and I know it was the enviroment...never again!!! The room was never vacuumed and there was trash in the stairway the entire week..soda cans and candy wrappers..I passed this everyday...Didn't one manager at that hotel see it? No soap..no coffee mugs....etc....Stay anywhere but here
Loud music all night
When I checked in, the front desk staff asked if this was my first time at their hotel. I said, "Yes." They did not inform me that a live, LOUD band would be playing outside my room until 11:00 pm! I was in town to run the Disney Marathon, and was needed to be in bed by 9:00 pm. When I called the front desk at 8:30pm, they said the music would be off at 9:30pm. At 10:00pm, I called once again. It was completely IRRESPONSIBLE of the hotel staff to NOT inform me of this upon check-in!
As good as it gets....
Went to Disney for New Year's celebrations and stay at this fantastic hotel. I thought it alomst merited the 5 stars given to it by expedia (true 4.5 hotel). The hotel's website did not give it credit as the rooms were very nice, service exceptional (a very pleasant surprise considering it seemed the staffs average age was 20) and the facilities a real joy. I would recommend this hotel to anyone who wanted a nice place to stay and the desire to relax in the surroundings they are staying in. Unlike the other comment just posted, I did not have as much luck with room service but when I complained (politely), they offered to take the whole meal off of my bill. This was above and beyond necessary and showed the desire the staff and management have to please their clientelle. The shuttle to the parks were always on time and had plenty of room, despite going during a vacation period, and the hotel ground had their own treats to discover and enjoy. I would encourage anyone who wanted a great to stay in Orlando to stay at the Gaylord Palms. FYI - the dueling piano bar was a REAL blast.
Great Family Vacation!
We just returned from our first family vacation to Orlando, Florida and had a great time! We stayed three nights in the Everglades at the Gaylord Palms Resort. What a great place! Our accommodations were incredibly beautiful, comfortable, and clean and well maintained...the resort itself is unbelievable! The Gaylord Palms staff are fantastic! Each and every hotel staff member we encountered was exceptionally pleasant, consistently friendly, and overwhelmingly accommodating. They and the hotel are very family-oriented. We used the hotel shuttle to Disney's Magic Kingdom. The driver was very friendly, and knowledgeable, and the shuttle returned and departed promptly at the scheduled time. After our long days at Sea World and Disney we opted to use Room Service. Our meals were consistently delivered within the 30-minute guaranteed delivery time. We were always called and notified it was on its way. The food was incredible! We especially enjoyed the Pear and Spinach salad. The family pool area is so cool! There are so many activities for children in this area other than just swimming! The octopus slide is great, and there is a small white-sand beach with an oversized "beached" whale that is great to crawl all over. We didn't waste our energy shopping at Disney...instead we visited the Disney Store within Gaylord Palms...we were able to buy just what we wanted! The coffee shop/deli is a great place to stop if you are not up for the fabulous and grand buffet. Of course, we couldn't pass Ben and Jerry's without a scoop or two of ice cream. This place has everything! We look forward to our next visit!
Orlando's Best Resort
My family and I just returned from vacationing in Orlando for the holiday weekend and stayed at this "breathtaking" resort. Never in a million years did I think that I could have as much fun staying in the hotel resort as going to the theme parks.
The rooms were spacious and clean. The view from the Key West atrium was a dream. I absolutely loved the Gaylord ship docked in the waters of Key West. We explored the Everglades and toured St. Augustine. This resort is a definite must stay. My only regret is that we could have stayed longer. We will definitely be back again for a much longer stay.
Wonderful Time! Must See!
There are not enough words to describe how wonderful Gaylord Palms is. The entire two days my wife and I stayed here was quite simply, a "luxurious experience". The size of the resort is the first thing that stands out, the lobby is large and exudes that of a world class European resort. The resort is a true look of Florida, With three sections which deplict St. Augustine, Key West and the Everglades. The entire atrium you enter into after checking in, is a sight to behold. Plants and trees along with the recreations of the three sections are first rate. It's a wonder why Disney didn't do something like this before the Opryland folks had to come down and do it first. The interior of the resort, the grounds and the guest room were all inmaculate and very clean. We stayed in the Emerald Bay section, which was advertised as "a hotel within a hotel". The room was fantastic, all that was advertised and more. After unloading luggage in the room, we ventured out and explored this"hotel under glass". The Key West section was first with a boat in the indoor lagoon serving as a lounge for the Sunset Sams restaurant. A litle shopping at the many shops, all inside out of the hot weather was very nice. Dinner later at Villa de Flora was a truly different and wonderful. Many different stations offered foods from the Mediterranean. A walk around the exterior revealed that there is also a convention center located on the grounds. A big convention center!
Second day morning brought a trip into Orlando and lunch another "must do". Cafe Tu Tu Tango on International Drive, a short ten minute drive away gave my wife and I another wonderful meal. Back to the resort for a rest prior to our 7:30 dinner at The Old Hickory, we find that a relative has sent a bottle of champagne and a fruit basket for our 25th wedding anniversery. The fruit was little less than desirable and a call to inroom dining brought us a new basket of wonderful fruit. Dinner at Old Hickory Steakhouse Retreat was the best part of our whole time spent at Gaylord Palms. This is really a two hour dining experience. Service was first rate and the food was outstanding. You must go and try this restaurant even if you don't stay here for the night. After reading a online review of Old Hickory we had some doubts about dining here. The steaks we had were better than Ruth Chris and Berns. After the meal we inquired about the review with the hostess and were told of the sitution surrounding the reviewer. Some people you just can't please, no matter what you do.
This is a wonderful place. Given that there are 100's of hotels in the Orlando area and one can stay at rooms priced cheaper, your dollar goes a very long way here. Whether you bring the kids or just the two of you go to Orlando, I recommend this hotel. This is first class luxury at a very afordable price.
Rooms were not cleaned
We just returned from a six night stay at the Gaylord Palms. We arrived on a Tuesday and left on the following Monday. By Thursday we noticed that the room was not being cleaned adequately. On Friday we spoke to the night manager and told her that the room was not vacuumed, the toilet not cleaned, the foyer floor still had the same dirt and sticky mess that was there since the first day... I could go on and on (the tables were not cleaned of obvious crumbs, the windows and mirrors were full of fingerprints and the wood around the bathroom sink was full of toothpaste.) We were told that our room would be put on VIP cleaning status. Imagine our disgust when we came in after our Saturday outing to find the room in the same condition as we left it. Only the beds were made and the garbage cans emptied. We again contacted the night manager and she asked us what we wanted...as if we had some ulterior motive for reporting our room unclean. We told her that we wanted the room cleaned. She offered us a meal in one of the hotel restaurants. We gave her the benefit of the doubt and thought surely that our room would be cleaned while we were out. Well guess again! By this time the room was getting disgusting. Again, we came in on Sunday to a room that still had not been cleaned plus our soap, which we were out of, had not been replaced, there were no clean washclothes, coffee cups, and the complimentary room coffee had not been replaced. Again we called to express our dismay and to ask for the necesdsary items. We never received any of the things that we requested.. We were offered an upgrade for Sunday night, our last night. We were not about to pack up our children and our belongings for one night. This to us was an unrealistic offer. The bottom line is that we just wanted our room cleaned and that just wasn't goimg to happen. We've stayed at less expensive hotels where they pride themselves in quality service and accomodations. It is obvious that the Gaylord Palms has no quality control
In our opinion, don't waste your time or money at this "resort." I'm sure the beautiful city of Orlando has many customer friendly hotels. On a side note, my husband brought us some turkey sandwiches from the hotel. It was clear from the smell that the meat was spoiled. It was confirmed when my son bit into the spoiled sandwich.
Gaylord Palms Resort
My husband had a conference at the new Gaylord Palms Resort (Opryland Hotel Orlando), so I went along with him. We live in Florida, less than two hours from Disney but I was anxious to stay at this new resort. We have watched it being built over the past two years. Upon check in I asked for an upgrade for a king room, atrium room which we were lucky enough to get. We were in the St. Augustine section, right above the lobby level, six floor room. We had a beautiful balcony looking over the atrium. The resort is on 65 acres. You can't miss it from I-4. Just be forewarned it is very expensive. We got the conference rate at $203 a night which still isn't cheap. I think this particular room went for over $400 a night. Anyway, the resort is lovely - a city within a city with many shops, pools and a spa to die for (Rock Canyon Ranch). I think they had the biggest and softest bath towels I've ever used! The staff were wonderful and very helpful. If you get a chance to stay there or just visit do so, you won't be disappointed. We go to Orlando often so it was nice to stay some plce that was brand new and different.
I have just recently had the lavish and luxurious opportunity to experience the amenities of the Gaylord Palms Resort and Convention Center. The entire weekend was a truly unforgettable experience, and my only regret is that I couldn't have stayed longer. As we approached the resort, my entire family was awestruck by the massive size of the place alone. We were soon pulling into the porte-cochere, where we were greeted by a welcoming bellman who helped us with our bags and directed us inside to the front desk to check in. The plush amenities of the lobby were that of a world-class resort. Soon we were heading to our room, through the spectacular glass-covered atrium. No one could get over the vastness of it, and I found myself wondering how the glass dome could possibly be suspended.
The room was the next surprise. Decorated in bright, tropical colors, the Key West themed room we were staying in instantly put us all in the mood of vacationing. And let me tell you, getting onto those high beds was no easy task, but once I were there, it was so comfortable, who would want to leave? Throughout the course of the weekend, we ate in all three restaurants - the Villa de Flora, which was a buffet, but not at all cheap. With fresh Mediterranean selections, and a quaint setting, it was quite a fun experience. We also dined at Sunset Sam's - the seafood restaurant. Though the menu wasn't extensive, the choices available were mouth-watering, and with live entertainment, the atmosphere was perfect for family-fun. And who could forget the giant sailboat bar that floats in the waters of Key West. Finally, the steakhouse (called Old Hickory I believe) was beyond fantastic. Better than any Morton's or Ruth's Chris, the gourmet appetizers were delicious, the aged steaks cooked to perfection, and their cheese-course is quite a unique event. Located in the Everglades atrium, the surroundings were beautiful.
Their two pools, nearly adjacent golf course, and its luxurious, world famous Canyon Ranch Spa Club were the perfect finishing touches to this phenomenal property. Throughout the entire stay employees were of the utmost quality, the food was terrific, the facilities were in top shape, and the existence of the attached convention center didn't take away from the resort experience one bit. This is definitely a site to see, whether you're a Florida native or visiting from out of state and abroad.
TripAdvisor Reviews Gaylord Palms Resort & Convention Center Kissimmee
Travel Blogs from Kissimmee
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