Francis Scott Key Family Resort
How has this resort rated in the past?
- Shuttle bus service
- Minbar in room
- Airport Transportation
- Meeting rooms/conference facilities
- Hot tub
- Swimming pool
Historical Traveler Reviews Francis Scott Key Family Resort Ocean City
1st time I stayed at a hotel out of spite
I was really hoping to write a great review for this hotel, especially since I booked the hotel based on a response given by management to a tripadvisor member review. To me, that meant that management not only read reviews here, but felt responsibility to respond. However, our experience was mixed because:
The good news:
The Caribbean Key indoor pool - a definite plus if it rains (and it did on our trip). This is top priority if you do nothing else at the motel.
2 outdoor pools, 1 with a bar
On-site restaurant (though too pricey for us)
On-site laundry facilities
Comp shuttle to the boardwalk
Lou the 'breakfast guy' who gives great recommendations on where to eat
Very close to great stores and food chain and next door to a Starbucks, which is good because...
The bad news:
The 'grab and go breakfast' is pretty sparse. You get your choice of a banana, apple or orange, a mini muffin, mini Danish or mini doughnut, a 4 oz juice or coffee - that's it. It's just enough to hold you over until you can get to a real breakfast. Speaking of coffee, we got the room with the kitchenette, which does, indeed, have a coffee maker in it, but if you like to make your own, bring the filters along with the cream and sugar. If you forget, the Key will be happy to SELL you a 'coffee kit'.
Our toilet ran until you stopped it (fortunately, I knew how)
Mattresses were UNBEARABLY HARD; when we called management to ask them if they could change the hardest, we think they merely switched the mattresses that were already in the room. This was not the solution we were hoping for, but we might have expected it because...
Most of the staff were from Eastern Europe and English proficiency was not always present
The fridge was VERY LOUD
The air conditioning was INCREDIBLY LOUD, I'm glad I brought my earplugs
The lights were dim, it was impossible to read, unless you had your paper right under the bulb.
But I think I would have taken these problems a little more in stride had it not been for the worse offense. The hotel staff insisted that our credit card, the same one we used to hold the room, was not clearing to pay for the rest of the stay. Of course, we kept trying and I'm sure you can figure out that the payments were actually going through. By the time we got to our pre-arranged, but not pre-paid, parasailing date, the card was maxed out and we couldn't go. Only THEN did I call my bank to find out what was going on. It turns out that their VISA rep put the charges through, but didn't confirm it to the hotel. Fortunately, the money was replaced, but not until the next day. The hotel would not take responsibility for the snafu, either.
We booked the hotel to get a free day and after the credit card fiasco I was tempted to leave 2 days early. But next morning I decided to tough it out; why should I leave and give them the opportunity to make money on some other poor family.
Suffice to say, that even though there are some nice amenities there, we won't be going back.
Need wheelchair ramps
I have a child who is nine and she is in a wheelchair. I did ask before I booked the stay if they had wheelchair rooms. They told me that the room I would be staying in only had two steps to the room door. Well, try four steep steps just to get to the hall that leads to the room door. I had to take her out of her chair, carry her in the room first, then pick up and carry the wheelchair. When I was doing this other guest would just stand there and watch me struggle. NO ONE offered to help me. Then the outside pools had no ramps, just steps. So I could never take her swimming in the outside pools. Plus the main house had no ramps, so to check in I had to leave her in the van. The only ramp they had lead to the in door kids pool. Plus, they had no rules on parking, so you could not park in front of your room. Then one morning I woke up, some one ran into the back of my van and left damage. Because the parking was so bad. It was a free for all when it came to parking. I will not be staying at the FSK hotel ever again, untill they get ramps for the rooms and the rest of the place.
Good Value for the Cost
Fot the price you can't beat this motel in the Ocean City area. This is a great place for children. The grounds offer many activities for kids. If you are looking to spend a romantic getaway I would not recommend FSK. If you are a family on a budget, this is an excellent choice.
Note: The motel has well water. It smells like sulfer. If this bothers you, do not stay here.
Pleasantly Surprised by the FSK
I was wary of staying at the Francis Scott Key this Memorial Day as I had stayed there a number of years back and had only bad memories of the quality of both the accomodation and the customer service. However, it was in a perfect location for my recent plans in Ocean City, MD, and the price was absolutely unbeatable for Memorial Day weekend, so I booked it. The room I stayed in was in the main building, which was renovated about five years ago, I think, and it was certainly spacious and serviceable. The carpeting did have a few stains on it, but the room was clean on the whole. Some fixtures in the bathroom had been replaced, although the bathtub and shower showed significant signs of age--but everything functioned properly, so who can really complain?
The only problems I had with the FSK was that the walls of the room were quite thin, so when one of our neighbors had a screaming match with someone else at 3 a.m., the entire third floor heard it (and also heard the security guards who promptly responded to the noise complaints), and that when I left a bag of snacks on the bureau, I found ants crawling onto it the next day. On the upside, FSK offers complementary continental breakfast--coffee, mini-muffins, juice, fresh fruit, milk (there's a Starbucks a few doors down, too, if you're a coffee snob)--and has a plethora of activities for those who don't feel like venturing off the large property (including a small lending library, board games, horseshoes, volleyball, basketball, and three pools), as well as a surprisingly nice fitness room and a small arcade. You can even take a complementary shuttle over to the beach in Ocean City proper, which alleviates the need to find parking once you get there.
The restaurant in the motel, the Marlin Moon Grille, is incongruously upscale but the food quality is fantastic, and there's a shopping plaza just across the highway with a sushi place, a number of outlet stores, a large supermarket, and a go-kart track if you wish to eat offsite without going too far. On the whole, I would recommend this motel but would advise guests to stay in the main building--not the unrenovated "outbuildings"--and ask for the third floor (what with the thin walls, the noise from the downstairs restaurant and bar might travel up to the second floor rooms). It's very reasonably priced, the service is fine (excepting a couple front desk workers), and the accomodations good enough to bear even for this hotel snob.
*Mobility-impared guests, be aware that I did NOT see any elevator in the main building, so you may wish to call ahead to ensure that you have a way of getting upstairs rather than trekking up the staircases.
Fantastic place to stay with kids!
We have been to the Francis Scott Key several times in the past few years. It is the best place to stay for families on a budget. The outdoor pool is perfect for small children and teenagers. Everyone that works there is friendly. I have nothing bad to say about the place except I wish it was ocean front. We have continued to stay there for all the above reasons but the one thing that I love about the place is a sense of community. Mostly families stay and my children make new friends every year. We will be going again this memorial weekend and I will send a review of the new indoor pool. If you are a mother who wants to have a great time with the kids but have some peace of mind at the same time this is the place to stay! I am getting married in OC on August 30th of this year and all of my wedding guests have booked at this motel. I know they wont be disappointed!
Very Affordable Family Getaway
We have stayed here for the past 3 years, and have never been disappointed yet. My kids love the theme pool and arcade and my husband and I love the hot tub and the outside poolside bar. Very clean and affordable, but we do bring our own water to drink as we don't care for well water. The restaurant ajacient to the motel has the absolute best lobster tail!!! That's another thing that keeps us coming back. We love the shuttle that runs during the summer from the motel to the beach (for free!). Saves parking expenses. Everyone is quite friendly. The kitchenettes are wonderful. Helps save money on food. We'll keep coming back! For the price and location, you can't beat it.
We stayed in a cottage, which had a sitting room, two bedrooms, a kitchen and a bathroom. The water was completely yellow, the showerhead very rusty. Upon arrival, the toilet was stopped up and the tub would only drain very slowly. They did fix the toilet, but requests for burned out lightbulbs to be replaced were ignored (most of the light fixtures took three bulbs, and all had two of the three burned out). There was a very musty smell that permeated the building, especially in the closets. My clothing took on this smell. The sheets had holes in them. We even found a slug crawling across the bedroom floor.
The location was good and housekeeping did work around our schedule, but overall the stay was very disappointing.
TripAdvisor Reviews Francis Scott Key Family Resort Ocean City
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