Fort Rapids Indoor Waterpark Resort
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Historical Traveler Reviews Hotel Meyer Bergen aan Zee
Waterpark Is Great but Service Could Be Improved
We had read in other reviews that the hotel was nice but suffering from some service glitches largely having to do with the newness of the property. This is exactly what we experienced.
Getting the negative out of the way first. There were no brochures for area attractions; we were told they had ordered more. There was no large trash container in the kitchen area; an inadequate container had apparently been moved from a bathroom into a kitchen. No other trash containers -- a problem, especially when you can stow food in a fridge and heat in microwave. We inquired about it and were told (you guessed it) they had ordered some. We never received clean coffee cups during our 3 day stay.
One of the room's clocks was broken. Motor noise in one bedroom at night. We were told it had something to do with the air conditioning, and thus we would experience the same problem in any room. The staff seemed largely well meaning but not willing to exert themselves more than they had to for guests. Restaurant was OK; typical hotel food. No informational stuff about hotel/surrounding area in room or other helpful info such as channel listings (definitely could have used with the 4 TVs in our suite!) The listings that ran on the TV were incorrect. Dryer did not work.
That said, we still had a nice stay. Rooms themselves were well appointed. We were quite comfy with six in our suite. The water park, which is the hotel's big draw, was a blast! The hotel has potential but will have to improve to attract folks as a "destination"/resort, which seems to be its intent.
WOULD NEVER STAY HERE AGAIN
Absolutely horrible experience. Water Park employees were extremely rude. They refused to let a father walk behind his handicapped daughter who wanted to ride in a tube around the lazy river, which was not hurting anything. The lifeguard cussed at the man, who then asked her to get the manager. The manager still would not let the man walk his daughter around the lazy river (she appeared to be 10-11 with only the use of one arm). When the dad asked the managers name, he refused to give it to him. TOO BAD THE 20 YEAR HOLD MANAGER DIDN'T REALIZE THEY WERE CLEARLY VIOLATING THE AMERICANS WITH DISABILITIES ACT. The poor little girl was in tears.
We experienced nothing but rudeness by the staff there also . The staff all appeared to be teenagers working there for the summer. Staff wanted to put all charges to room instead of letting you pay cash (i.e., eating dinner, getting chips/pop). The room itself was pretty nice. Although the price is good, the rudeness of the staff and the situation we experienced is really not worth it. Next time will just go to Kings Island, the Beach or Wyandot Lake. At least the employees at those places don't treat their guests like a bother.
Great family vacation
We travel with our grandchildren, but this is the best kid's hotel we have been to. The children loved the waterpark. Their parents loved it too. The rooms were excellent, extra pillows, wonderful mattresses, everything new. The water park is running over with life guards. They even have wrist bands for the children so parents can track them within the park. Grandparents, take your grandchildren!
Need to iron out a few wrinkles
We stayed at this hotel with our family and extended family. The waterpark is great -- the kids and adults loved it. Some of the water slides have height and medical history restrictions -- check before you go. The water is cool but the air temperature is warm so no one gets too cold. The changing rooms are chilly, though.
The hotel was not busy at all during our stay and it was clear that most of the staff was in training. The restaurant staff was friendly and courteous but slow and inconsistent - no one with experience was there to help our poor waiters (and there were 15 of us on 4 different checks!) and they just couldn't get orders or bills correct.
Rules were inconsistently applied at the waterpark -- sometimes the height restriction was upheld, sometimes not. It is recommended but not required that babies wear swim diapers and the little pool had to be closed for a short time due to poop in the pool.
The rooms were pretty standard - our door didn't shut well (but it did lock) and our TV didn't get any kid's channels (a little strange for a hotel aimed at families with children) but we found out later this was an issue with a few of the rooms due to the prior nature of the hotel (it had been a Hilton). Ask the front desk to be sure your TV is programmed correctly if this is important to you.
Our hotel bills were incorrect as well and as of this review, we have yet to get them straightened out (one member of our party was overcharged, another incorrectly charged).
All of these problems may simply be the newness of the hotel-waterpark combination; if they do not get more efficient, it will be difficult for them to provide good customer service once business picks up.
Loved the family Villa's
We were pleasantly surprised with the spacious family Villas that were completed with micro waive, fridge and clothes dryer. They have flat panel TV's, fireplaces and granit counter tops. Overall a great time.
I Love Fort Rapids
I stayed in this property last year, and returned this year to find a Water Park as part of the Hotel. Talk about a complete makeover! Just a fantastic job those Holiday Inn people did. The staff is great & very friendly, and I can honestly say I received a bang for my buck. What great family fun!!!!
I took my family to Fort Rapids Indoor Waterpark for 2 nights in early June and had a wonderful time. We stayed in a 2 bedroom "villa" suite and it was one of the nicest hotel rooms I've ever stayed in. The waterpark was very nice and clean, as was the whole hotel. The food was very good and the kids loved the arcade which was huge. Better than the Sandusky waterparks. Highly recommend.
Rooms great, waterpark on the small side
The original hotel has been around for years, first as a Hilton. New owners came in, gutted the hotel part and added villas and an indoor waterpark. The hotel is now under the Holiday Inn name. The new hotel and waterpark officially opened on May 22, 2006. However, when we checked in on June 9, 2006, they were still doing some decorating. Everything smelled new.
There were 6 of us two adults and 4 kids ages 14, 13, 11 and 9. Three of us had been to the Great Wolf Lodge in Sandusky, Ohio so that's what I have to compare this property to. We had reservations to for their basic family villa that had 2 queens and a pullout couch and came with 6 waterpark passes. When we got to our room, they had upgraded us to a villa with a loft so we gained an extra bed (king), full bath and TV in the upstairs loft part. All villas come with a dryer for drying bathing suits and towels, microwave, small fridge, living area with pull-out couch, flat-screen TV, double vanity outside of the bath area, hair dryer and full bath. I felt that the downstairs part of the room was bigger than the villa we had at the Great Wolf Lodge except this room didn't have a balcony or patio (drawback in my opinion). There were sample products of shampoo, soap and lotion from Bath & Body Works. A nice touch considering the company's headquarters is just up the road from the hotel. The kids loved the room and we had to prod them to leave to go to the waterpark area. I will say with 6 of us, we had plenty of room and this room would easily sleep 8. Pillows and bedding were great. I think because everything was new, we especially liked the room.
The room was incredibly clean and we may have been the first family to use it. The down side was that it was so new that the plastic was still on the mattress of the pullout couch and no bedding for it could be found. We had to leave a message with housekeeping.
It was obvious that the staff was new, but they all were trying. The line at the front desk at check-in and out was long because everyone was new and trying to please everyone. There were a lot of management around (could tell by the business suits as the rest of the staff were in frontier atire). There was also a lot of security which at first was a pain, but then later when people tried to come in that weren't staying at the hotel, it was great. There was also a group of people who tried to smuggle in alcoholic beverages to the swimming area in a back pack and they were escourted out. Alcohoic beverages can be purchased on the property though.
Waterpark was fun although smaller than Great Wolf Lodge. There were plenty of lifeguards and I never saw any of them shurking their duty (again probably because of newness). They were strict, which made me feel very secure. There were 3 slides that used inner tubes (single and double) and 4 slides that used mats. You have to climb 76 steps to use the slides with the tubes and mats so just be prepared. There's a lazy river area in which to use the tubes as well and every 15 minutes the river gets wavy like a wave pool which was neat. You can actually go down one of the slides on the tube and then stay on the tube to enter the lazy river. There's a small (I mean small) activity pool with basketball hoops and stuff to climb on. There's a big fort in the middle of the park with all kinds of things to climb on and more slides to go down. I liked this area because there were slides for kids of all sizes. There is a really nice area for little kids (my kids were too big) that had 3 slides just for little kids. The neatest thing were baby swings in the water. The toddlers really seemed to like that area. There is a good-sized whirpool for those 18 and older (didn't try it but looked nice). There's a snack bar in the area, lockerrooms, tables chairs and lounge chairs.
We ate dinner in the sitdown restaurant. We travel a lot with these kids and I will say I was very surprised at the quality of the food. We could have gone to eat an one of the many places outside the hotel, but we knew the kids would want to go to the arcade or back to the waterpark after dinner so we took a chance and ate in. They have everything from sandwiches to salads. Kids under 12 who eat off the kids' menu are free (Holiday Inn thing). Our servers were great. It wasn't crowded at all so we were served in an acceptable amount of time and were attended to nicely.
After dinner, kids went to arcade, adults to saloon. The saloon is open so you can see people coming and going. Also had several TVs. Bartender very personable.
There's also a coffee bar and snack shop by the saloon and a large gift shop. Sirus satelite radio from Nashville plays throughout the property.
The only way to use the waterpark is to get a room or have a birthday party (starts at $25 per kid with a 10 kid minimum). As long as they can keep the rif-raf out by keeping their security up, it will be a nice place. We're glad we went when it was new. Those who have been to a Great Wolf lodge before will be disappointed with the size of the waterpark, but the rooms are just as good, if not better. Also no outdoor pool but several outdoor patios. I believe the whole place is nonsmoking but I could be wrong about some of the rooms.
Kids had a great time and which made it easy on the parents!
Has a lot of potential
This hotel did not seem ready to open. Many things were not up and running yet and staff seemed very unorganized, confused, and stressed. The good things: my daughter loved the waterpark. The indoor waterpark was fabulous although the one thing I could have done (I was 8 months pregnant) the Lazy River was not open. Some attractions at the waterpark were opening on 1/2 hour shifts so some would be closed while others were open vice versus. However with my 9 year old this wasn't a problem due to her mostly playing on the slides (they were open all day). Staff at the waterpark were very friendly. Rooms were very spacious and very comfortable however there was no cable set up and only 1 tv (we had a room for 6 people). The arcade was very nice for kids and adults with a variety of games at a low price. My husband really enjoyed the bar (it was fairly big also with a variety of tv's). We ate at the restaurant 1 evening. Prices and food were great and kids eat free with a paying adult. The bad things: front desk staff were not very accomodating and friendly. The Rowdy Ranchers Kids Club was running but it took us a long time to figure out where to go for it. My daughter wanted to color her own t-shirt which was the advertised activity for the day. We kept getting relocated by staff. Finally the Activities Supervisor took us into a room, told me to bear with her when I complained about being redirected more than once, gave my daughter a shirt, and markers and had her sit at a table to color her shirt. She then proceeded to check her e-mail on the computer behind the table. Not very much interaction with my daughter. The fitness center, virtual golf, and virtual bowling was not up and running. My daugther wanted a tatoo (airbrush). We paid for it and then the employees after arguing who was going to do it because none of them wanted to, could not get the airbrush to work. We asked for a refund but were told to come back in a couple of hours instead. We came back a few hours later, it still wasn't working. We were told to come back the next day, however we were leaving before it opened so we asked for a refund again. No one knew how to give a refund. My husband had to go through a variety of people to get a $5.00 refund. The manager even redirected the problem to someone else. Too much frustration. Also while my husband and I were watching tv, a staff person unlocked our room and opened the door. They said they were told our room was vacant. Housekeeping also came to the room to clean. I was in the process of getting ready to leave for them they told me to go ahead and take my time and just leave the door open when I left and they would be back in a little bit. I did not want to leave my door open unattended so I waited for them to return 5-10 minutes later. For what was supposed to be a relaxing 2 days we encountered too much frustration. I would wait 6-12 months before coming here again. Hopefully by then things will be smoother.
Not too bad
OKay, but building and rooms could do with some renovation.
TripAdvisor Reviews Hotel Meyer Bergen aan Zee
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