Forest Suites Resort at Heavenly Village
How has this resort rated in the past?
Historical Traveler Reviews Forest Suites Resort at Heavenly Village South Lake Tahoe
Be careful what you book, then stay here...
We have just returned from 6 days here, and the main rule is don't book one of the hotel rooms. These really are just old motel rooms, with thin walls etc.
However, we asked on the first night about an upgrade - the answer was yes, but not until the next day because they were full. Well the next day we moved to a 2 bedroom suite, which was very good, huge (bigger than the marriott). I won't tell you what the upgrade price was, but do your homework before you ask...
The location cannot be better (it's almost as close as the marriotts to the gondola, but quieter as it's not right above the village stores)
I would say do NOT stay in a hotel room - and to the hotel, demolish them! - but definitely stay in a suite - ask for top floor, not poolside, building 5.
The staff is friendly and helpful and the hotel cat thomas will sit with you by the fire whilst you sip a glass of wine in their bar.
And to the guy who complained about the smelly lift. It's a ski resort - wet boots and sweaty skiers? Better than being banned from taking your stuff back to the room...
Where to begin? Let's see, we arrived and there was no luggage or valet service. You basically drive to your room building just like a motel. We went to the first room to find it sparsely decorated, furniture torn, and dark. That is of course, after having taken a very old filthy dirty elevator to our floor and walking down a heavily sprayed (air freshener) dark, dingy hallway.
We were looking for a nice romantic experience and were horribly dissappointed. The online pictures are a total lie. We decided to ask to see another room and it was marginally better... at least it had more furniture. Hallway and elevator and smell still bad. Bed was awful, didn't even have a mattress pad and the sheets were so thin, you could see the stripped mattress through. We called housekeeping and they brought a blanket serving as a mattress pad, not a proper mattress pad, with which to remake the bed. The bed was rock hard, the shower head partially broken.
The morning continental breakfast service was awful. They were out of utensils, had only styrofoam cups, ran out of OJ and served up a thermos of hot water because someone forgot to put coffee in the filter. The staff wasn't able to keep up with quality and re-stocking. We decided to leave and they still wanted to charge us a full room cancelation fee for their 7 day cancellation fee. They didn't care that we were completely dissatisfied or that we were going to provide online feedback of our experience. Isn't it a health code violation to not have mattress pads on 'public' beds?
Anyway, we are now at a room at Harrah's where the quality is much more what we had expected of the Forest Suites and at half the price.
The only group of people who would enjoy Forest Suites would probably be a big college group or a family with kids because the suite we stayed in had a small kitchen. The place seemed to be an old apartment complex converted into a hotel.
The location is what matters
We stayed here 3 nights the week before Christmas. It is an old motel. The embassy Suites and Marriots are newer and in the same area. The Gondala to Heavenly is a few hundred feet from the room. The staff was very responsive. All in all it was a good experience
Complaints are unfounded
What is the fuss, people? This is a nice place at a good price. The suites are huge, clean, and comfortable. The kitchens are well equiped. The bathrooms are clean and big enough. The pool and spa are clean and well maintained. OK, the breakfast isn't much, but so what. The exercise room is also a disappointment. Otherwise, I found nothing about which to complain. The place is very convenient to the ski gondola and the big casinos.
Terrible is the word
The rooms are horrible the corridors smelly, the staff totally unhelpful and it is way too expensive for what you get.
We had to ask for attention while checking in at midnight, one lady in the lobby spotted us obviously waiting to be helped and took off..
We had to change our cardkeys 4 times during our 2 night stay as they rarely worked and we got every excuse in the book at to why this was the case, upon checkout they tried to overcharge us not before we had to wait and get in line with the many other guests airing their complaints...BTW room/maid service was non-existant...in a nutshell give this one a miss....
Not bad but a bit expensive
i stayed at this hotel on the 4th of july weekend so it was kindda expensive because of that...i stayed in one of the hotel rooms rather than family suites...i think it was ok... two large beds...room with a nice view...pretty secluded....i liked it and would stay again for a cheaper rate....about 15 minutes walk to the lake....very close to the Gondola which is a must do if u are in tahoe
Forest Suites Resort
We were looking forward to staying at the Forest Suites Resort because they indicated they had renovated their rooms and they were a few blocks from Stateline.
We were in room 227 - terrible room. Noisy from traffic on Lake Blvd. Wallpaper peeling in the bathroom - had to fight with the shower door to get it open. Dark dingy room. Next day they moved us to a nicer room in the 600 building on the 3rd floor. Much nicer room - but the couch was shabby.
It seems that this motel needs to do a walk around to see what repairs need to be done. We noticed that one of the sliding door screens on one of the other rooms had a big hole in it. Doesn't anyone at this place notice these glaring repair needs.
The employees were wonderful and all very nice...
Really can't say that we would stay there again....not unless they REALLY renovate.
Not quite three stars
Our one-bedroom suite had a large living room, making it good for families. Having the kitchen allowed us to keep refrigerated beverages and snacks on hand, and the dining area gave us the option of eating in after a full day of enjoying the lake. The daily housekeeping service was excellent. We had access to two pools and two hot tubs, and fresh towels were available poolside. We had carport parking. The location was perfect. We were very near the Heavenly Valley Gondola, restaurants, shops and casinos. That meant we could easily join the people strolling along Lake Tahoe Boulevard in the evenings. The front desk staff was cheerful and courteous.
Several areas need improvement. The bedroom mattress and sleeper sofa were uncomfortable. The bathroom was cramped. We had to hold our noses as we ran the gauntlet of enclosed staircases which were damp, smelly and stained. The hallways were just as worn and musty. The elevator was rickety and had torn, hanging wallpaper. No three-star hotel should have such shabby areas. If we had paid full price (instead of the low expedia price), we would have been upset. This hotel is promising and would be a great place to stay if all the areas were brought up to par.
Good breakfast, location. Beware the walkway rails.
My family and I stayed in the standard room (not a suite) which are all on the second level above the covered parking. The rails on the walkway are very dangerous for little ones! But we enjoyed the outdoor heated pool, the small game room, the private beach with playground, and the breakfasts which included boiled eggs, yogurt, and fruit. Small fitness rm also avail. Located close to restaurants groceries, shopping, arcade, gondola, and casinos, yet not on a major thoroughfare. I highly recommend that families stay in a suite.
Head for the Forest!
I had only visited Lake Tahoe years ago, before the casinos moved in, and loved the beauty of the area. I booked this trip on Expedia, not really knowing what to expect. My husband and I loved it...it's not fancy, but upon arrival we had been upgraded to a 2 bedroom suite....complete with kitchen, 2 baths and poolside sliding doors. the people were all very friendly and helpful. Every morning we had a great complimentary breakfast, and fruit was always available throughout the day. We were within walking distance of the beach, which was the only "downer", but everything else was wonderful. You can walk to the Nevada casinos, and everything is within a good walking distance. We loved Forest Suites!
TripAdvisor Reviews Forest Suites Resort at Heavenly Village South Lake Tahoe
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