Fontainebleau Miami Beach
How has this resort rated in the past?
- Room service
- Swimming pool
- Room service
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TravelPod Member ReviewsFontainebleau Miami Beach
Historical Traveler Reviews Fontainebleau Miami Beach
Had a GREAT time!
I attended a conference at the Fontainebleau this month in Miami. The place was great, the people were friendly, the pool and the beach are wonderful. I am not sure why all the bad reviews on this site! I had a great time and would stay there again.
After looking on the Hilton website and booking through an online agent I was so looking forward to my vacation at this Resort.
But when I was arrived I was soon brought to reality, My towers level ocean view room was a joke, a view of a building site.... **This hotel is half missing under construction** .... Earth movers and bulldozers moving over the "Extensive tennis facilities" and The main relaxation pool missing.
The facilities are shabby, a beautiful pool going to ruin because they will loose too much money if they close it to renovate, no spa, no weights room, no basketball courts.
But by far the biggest joke, the main hotel building now almost always full during the demolition of another, only has 3 elevators working, and they dont go down to the lower lobby, so you have to get off at the lobby and take the stairs.
I also had $34 of minibar goods added to my bill when the hotel admitted they had not issued me a key, and several unknown purchases from their cafe.
If you want a safe in your room be prepared to pay $3.20 "daily usage fee" and as for the valet parking dont expect your car to be back in less than 20 minutes. For the valet there is a $16 a day fee and the guys who park the cars are rude and often demand a tip, telling my wife "its compulsory".
Overall this hotel has gone severely downhill after my last stay 7 years ago and is now a joke, we had to leave after 10 days and could only get booked in at the Holiday inn due to Labor day, which was half the price and well worth every cent. Dont stay here, try the holiday inn for value or the sagamore for luxury.
not worth the price they charge.the service is terrible. valet at 16.00 per day is a rip off.
overall not a very good place.
Very High Priced and lacked any kind of service. We were treated rudely by almost all staff. When contacting the manager, we were treated worse. We had to walk through the lobby and then a very long way to get to the pool and almost impossible to get to the beach. The rooms were disappointing. The spacious areas were void of any ambiance.....just big areas. This was probably a wonderful place to stay at one time but no more. It is just surviving on it's history. I would not recommend this place to anyone.
Very family friendly
I attended a conference in the hotel recently. After reading the reviews listed on this site, I was filled with apprehension. However, I found the hotel simply delightful. We received terrific service from everyone there. The decor was a little dated, but the pools and the view more than made up for that.
Despite what others might have written about the Fountainebleau, I got a cheap room ($75) on Priceline.com and it was at the Fountainebleau. I was a bit worried after reading the reviews contained here, but I can assure you, the experience was a delight and I can recommend it to anyone, with caveats. As for the room, because it was an internet budget room, it overlooked a rooftop and had no view, but it was immaculately clean, not too small, very comfortable. The bathroom was very tight, especially the tub, but for the money, it was fine. The resort itself is a joy, real throwback to a forgotten era when tacky cabarets (like the one presented for free to hotel guests in Club Tropigala) were the rage, and fifties decor wasn't yet vintage. The huge lobby is floored in marble, with high ceilings, giving one the feeling of unlimited space. The bar overlooks the gorgeous public areas and is itself a stainless steel and formica wonderland that just beckoned one to sit and have a drink. The restaurant is very attractive and serves a fantastic Sunday brunch. There are plenty of stores on the lower level, a decent japanese restaurant and sushi bar, and a coffee shop. The pool area is immense, with a few bars, an outdoor grille, a children's water park, plenty of places to rest, three fabulous jacuzzi's, beautiful landscaping, a tapas bar, and a boardwalk that stretches for miles north and south, past less expansive resorts. The beach is small, but very nice, however we spent all our time at the pool and in the jacuzzis. There are plenty of lighted tennis courts, but don't bother calling to make a reservation. As we were finally told by the spa, there is never anyone in the tennis shop and the courts are first come- first serve. Bring racquets and balls or rent theirs for too much money. Service was efficient, although a bellman who unloaded our car came to me at the check in counter to inform me his part of my transfer was finished, then he stood there, waiting for tip. I had to tip him and the
om, and the guy who parked my car for fifteen bucks.
All in all, the Fountainebleau is fun, outlandish, satisfying, relaxing and a great place to stay on Miami Beach. Don't listen to the bad reviews, this place is worth the money, as long as you don't pay more than $150 or so. Check out internet specials or take your luck on Priceline.com.
Absolutely horible rooms
I never wrote anything like this before. however, I feel I should warn travelers about this hotel (well maybe also get some revange satisfaction for the room & service we got). I am young 29 old female, so I have not been spoiled to luxory hotels, but my demand is desent and clean. This is not what this hotel was. The main entrence is old, and carpets are dirty and thorn. However, nothing topped the room we got. The bathroom was 3 ft by 3ft. Old and rusty. The room was tiny, but most of all smelled horribly. Like a mildew or something even worse. I have been camping and slept in motels, but have not seen anything like that. I also came back with a rash on my hand (don't know from what, but probably from the dirt and rust and mildew) and 2 big bits on my legs that I and my husband both got so we think there was something in the bed!!
Yes, the gardens are beautiful, but you know what all the hotels have beautiful gardens there and Hilton is not worth your money.
Don't Waste Your Money-No Service Hotel
Don't consider staying at the Fountainebleau if you want any kind of service. Upon arrival, no one directed us to the front desk which was tucked between two entrances. After waiting in line for 30 minutes to check-in, the front desk trainee provided some cryptic directions how to reach our room. I should have known this would be a problem given the fact that a map was necessary to locate the room. After two escalators, one elevator, wandering without help through unmarked hallways and tropical areas, we located the complex (or dormitory). Nowhere was the entrance marked, and no one was present to help wandering travellers, as certainly occurs regularly. Finally, 25 minutes after wandering without assistance, we reached the room, only to be greeted with the stench of bad cleaning agents. Dirty tile floors, stucco walls, dated decor, soiled blankets and miniscule bathrooms welcomed us to this Hilton? resort. The only reprieve came when we unpacked and could enjoy the wonderful pool. Unfortunately though, we couldn't seem to get an order from one of the many waiters. Indeed, their attention was drawn elsewhere with continuous arguing and offensive langauge in front of the patrons. Finally, the $9.00 pina colada arrived, half frozen, with an automatic 15% tip included despite the 10 minutes it took to arrive. Retiring to the room again made me aware of the paper-thin walls at the Fountainbleau- we could hear all kinds of banging and screaming from the neighbors above us. The next morning we were greeted at the conference brunch with a waiter asking us for breakfast drinks. After entering the buffet line, again we found the same orange juice ordered- hmm? So, when the bill came (again with an auto-15% tip), the orange juice ordered showed up in addition to the buffet (which included OJ gratis)!! A confusing waiter/manager showed up arguing with us - whatever happened to the customer is right? At check-out, the bill deceivingly included an extra day's parking-$16 (no tip though).
The best thing that can be said about the Fountainbleau was the location, other than that, save your $200/night for stucco walls and take it somewhere that delivers customer service.
A trip to the Fountainbleau
My company recently held a conference at the Fontainbleau. I spent six nights there. Bring your wallet for food, extremely expensive. Rooms were OK, our conference rate was $159.00-$199.00 for bayview or oceanview. I would not stay there again. A daquiri in the lounge was $9.00 and 12 ounce draft beer was 5.00, as other writers have advised the gratuity is added to everything so service is very poor. There are no restaurants in close walking distance out of the hotel so you are kind of stuck. Elevators in old part of hotel is very slow and it takes a long time to get to your room. Also hotel was filled with another regligious group that were RUDE beyond belief. Look elsewhere for your stay in Miami Beach, surely there are better alternatives.
Most of the bad stuff is true...
Mind you, I am not one to complain. In fact, I am a "grin and bear it" kind of person. I read with amusement several negative reviews about this property before I left. Like you, I thought, "these people would probably find fault with any place they stayed -- my stay will be fine."
However, it really did seem to be the case that the staff there took real, sincere pride in being rude. It got to be comical when we went to the pool side bar and waited to be served. We waited, and waited...( half of us went to the beach to kill time and came back...), still we waited. Finally, I asked if there was anyone to take our order. I was assured that there was. We waited some more. I finally went to the bar and conducted our food and drink transaction there. We were served cold burgers in a plastic box. What was particularly sad was that a 15% gratuity was already added to all checks. No wonder nobody bothered to give good service -- they were cashing in either way!!
I really don't know how to describe the place. It's not disgusting, but I got my room from a discount operation. I paid $80/night for it and it wasn't worth that. Had I paid close to the rack rate of $200-300/night for it, I would have been absolutely livid. Don't expect much from this place. The pool, however, was very good!
TripAdvisor Reviews Fontainebleau Miami Beach
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