Embassy Suites Orlando/Lake Buena Vista Resort
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Historical Traveler Reviews Embassy Suites Orlando/Lake Buena Vista Resort
Not a keeper
My family of two adults and one child just got home from seven nights at this hotel. The hotel is in a great location. The outdoor heated pool, a two-room suite, and a free breakfast is also good. BUT, this hotel was nowhere near what we have found at every other Embassy Suites we've ever stayed in. We asked for a nonsmoking room, but we know the room had been recently used by a smoking guest because there were cigarette butts all over the balcony. We are also allergic to smoke and we were sick the whole week. The room was run down, the sheets were threadbare, the blanket in the sofa bed was obviously dirty, and the towels at the pool were the size and texture of woen out dishcloths.
The room was humid and sticky all week, the carpet was damp and made we wonder about mold/mildew problems. This hotel was okay. I'll never go back. We used Hilton Honors points to stay here, so it was free. If we were paying to stay there, we would have looked for a replacement hotel after day two.
Not impressed with this Embassy
My family of two adults and three kids just got home from five nights at this hotel. The location is great--right in the middle of the Disney parks, Seaworld, and Universal Studios. The convenience of a two-room suite, a big heated pool, and a free full breakfast is hard to beat with three children. That said, this hotel was nowhere near what we have found at every other Embassy Suites we've ever stayed in. We asked for a nonsmoking room, but I'm still washing all the clothes we brought--including the ones we didn't wear--because the room reeked of stale cigarette smoke. We were told that it "used to be" a smoking room ... The room was run down, the sheets were threadbare, the blanket in the sofa bed was obviously dirty, and the towels at the pool were the size and texture of dishcloths--not even big enough for my 3-year-old, let alone the rest of us. The room was humid and sticky all week, despite the fact that we had highs of 72 and no rain the entire time we were there. This hotel was okay, but with so many places that can offer better for $160/night in the immediate vicinity, we would definitely not go back.
What a great night at the Embassy!
We spent a night of our honeymoon at the Embassy Suites in the Lake Buena Vista area of Florida. It was easy to find and although close to Disney, off the beaten path a bit. The hotel is nicely laid out and the rooms are great. Ours had three sinks, a microwave, small fridge, coffee maker, etc. We enjoyed the "happy hour" given each night where complimentary drinks are provided for two hours. The pool was gorgeous and we enjoyed sitting on the patio, listening to music and watching the sun set. The complimentary breakfast buffet was also amazing. here were tons of options, including eggs made to order.We will definately stay here again and encourage others to give it a try!!
We found this Embassy Suites to be just "okay"...
The hotel itself looked very nice from the outside, and in the lobby. But, it soon became apparent that this was not going to be a repeat of the superb experience we had at the Embassy Suites in California near Disneyland. We walked up to the front desk, tired and worn out from the events of the previous week (sick children and an auto accident right before our trip), and a 3.5-hour flight. The front desk clerk Elvis (who, according to the posted sign was also the manager on duty -- if he's symbolic of the management there, I can see why we had some issues!) didn t even have a hello for us. He seemed very curt and cold. And then, he proceeds to drop my credit card down a crack between the countertops! I had to stand there for 15 minutes while he ran back and forth trying to figure out how to retrieve my credit card. So, he finally gets my card back (with barely an apology for dropping it down the crack, or making me have to wait), and gives me the room keys, and off we go to find the room.We are elite level members of Hilton's HHonors (frequent guest) program, and quite frankly, I expect a concerted effort to be made to give us rooms in desirable locations. I had asked for a quiet room on an upper floor, with a nice view when I made the reservation. And judging from the parking lot (and the newspapers on the floor by the room doors the next morning), the hotel was NOT very busy at this point. Our room was on the fifth floor of a six story hotel, so at least it was a higher floor. BUT, it was RIGHT in front of the elevators. There were at LEAST a hundred other rooms he (Elvis, the grumpy manager on duty) could have given me, and he gave me one in the WORST possible location. We trudged back down to the front desk, and I told him that the room location was not acceptable, as I didn t care to hear the ding of the elevator all day and night. He just gave me a look , took the room keys, punched a few numbers in his little computer, and assigned me a new room. I took the keys, and then asked if THIS room was near an elevator. The little smart aleck answered with, Well, not unless they have built one since the last time I walked by there . How professional is that?The suite itself did not impress us...it wasnot nearly as nice as our one-bedroom suite at the last ES we stayed at. Each area (living room, bedroom, bathroom) was painted a different color think tacky pastels. It didn t seem nearly as large or nicely appointed as the suite we had at ES in Anaheim. And, we realized after we left there that the hotel itself is just not well ventilated. I had damp laundry that hung for three days without drying! And, there was always mold on the shower tile. There is also a serious problem with not having enough laundry facilities for a guest at this size of a resort. And, the washers are dryers are $2.50 EACH. That is outrageous, IMHO. Even the Disney resorts don't cost that much!There were some other issues as well that turned us off to this hotel. One morning, we were left cooling our heels in the hallway with all of our laundry because the battery in the door lock went out. And on our first morning there, my son woke up with a high fever at 3 in the morning. We went down to the front desk to inquire about the location of a urgent care clinic we had heard about, and the front desk clerk (again, ELVIS) said he had never heard of it. We found out later that morning from the concierge (and from locating it ourselves), that it was less than a mile from the hotel, on a VERY busy street. I find it hard to believe that Elvis didn't know where it was. It was VERY hard to miss. Anyone who works the front desk of a hotel should be WELL aware of the location of things like this. The concierge was as surprised as I was that the front desk person had never heard of the CentraCare clinic!On that same morning that my son was ill, he had a potty accident in the bed. When we returned to our room that afternoon, we were shocked to see that fresh linens had NOT been put on the bed! They just made up the bed with the urine stains on it. We called down to housekeeping immediately. They sent someone up, and it was then that we discovered that this Embassy Suites does NOT put plastic mattress covers on the bed! That is disgusting! They have to know that accidents happen. It grossed me out to think that we were sleeping on mattresses full of body fluids! Ick! There are mattress covers between the sheets and the mattress, but they are NOT waterproof. The mattress was damp. Housekeeping brought up a spray bottle of something that I assumed to be disinfectant, but STILL, that is disgusting to think that the mattresses are not protected.While the room itself was a decent value for the price we paid ($89.99/night), and the breakfast buffet is nice, the lack of hospitable service from their front desk staff and the lack of sanitary standards of the bedding will keep me from ever staying at this hotel again.
Best hotel I have ever been. Great service, great rooms, great food! Complimentary shuttle service to attractions - always on time. The hotel makes you feel most welcomed, special and important. Staff is kind, plenty of smile and nice gesture. Go! You will not be disappointed!
Nice hotel, good location, great free breakfast
Went with my elderly father on a trip to Disney World (his inner-child wanted a visit!) in July 2003 and stayed at the Embassy Suites LBV. Was pleased with all aspect of our stay. Staff very pleasant and helpful.
The suites were of a decent size, with private bedroom which also had a sink and mirror in it, as well as a full bath, and a small kitchen refrigerator, microwave and sink, as well as a small kitchen table, chairs, and pull out couch and oversize chair. Another plus was 2 cable tvs in each suite, one in bedroom, one in main room. One of the lightbulbs in our lamp was burned out when my Dad turned it on, we called front desk and a new bulb was provided promptly. The main focus of the hotel is a lovely open light filled atrium that is covered in lush green plants and little pools of water. It is where the morning breakfast is served and also contains some bars and a game room for teenagers to play video games. They also have a small onsite convenience store for any forgotten items or magazines, books, etc. In my opinion, one of the highlights at this property is their complimentary breakfast - the selection was enormous, refilled and fresh - with something for every appetite and diet! There was also a hot- cooked to order section where you could get any type of eggs or even pancakes in the shape of Mickey Mouse (kids loved that - adults, too!) There was fresh fruit, cereals, muffins, pastries, oatmeal, bacon, sausage, etc. Honestly, just about anything you could imagine in a good breakfast buffet. Also, juices, hot tea, coffee and soda for those that need the early morning caffeine. The chef who cooked the to order eggs is a great guy who entertains the line as he cooks. He is a riot and makes everyone smile - something of a hotel celebrity.
Breakfast is one of the best around and gets you fueled for the day.
Pool looked nice although we didn't go in and there was also a playground area by pool for children. There was an outside bar area and, another plus, was a free drinks reception EVERY evening around 5 pm or so. Although we never got to that either, I am sure it is popular! These free bar drinks included alcoholic beverages like beer and wine, too. We used the complimentary bus shuttle service to the park one day and that worked well, too. Driver was pleasant and engaging. All in all - time spent at Embassy Suites was a positive experience. Would definitely go back.
Excellent for families and more
We stayed at Embassy for a week, first thing we noticed is that it's not actually situated on Lake Buena Vista... however the disney entrance is 1mins drive away, and there were two shopping/eating complex's 2mins away. The hotel looks nice from the exterior, the lobby lovely and atrium also nice although i thought it looked a bit tacky at first. However it grows on you! The room is excellent, expecially for families. The living room has a table, tv with cabinet, kitchen, sofabed and a single couch. The bedroom had two double beds, and again a tv with cabinet and a sink. The bathroom was also very nice. The complex is also very nice. The pool is large, and hottub nice, and the sunbeds are set in palm trees. We also used to tennis court, which was nice to play with a highway in the background (honestly it was). The highway is far enough away not to cause any trouble. There's also a hlf basketball court and volleyball net.
Breakfast was a treat, everything you could wish for, and also you could wait to have a ready made omelette with many fillings.
Also 5.30 - 7.30 the hotel offered free drinks, beers spirits and also soft drinks for minors. Free pretzels and popcorn was also offered.
Overall drinks and breakfast were excellent, we were really spoilt for choice.
Rides to disney were 15minutes in the car, and I4 was right next to the hotel too. International drive was 15minute drive, and kissimmee 15 to 20 minutes also.
Overall the hotel was 5 out of 5, not because it was a 5 star hotel (think its 4 star) but because overall the hotel catered for everything, especially for families.
It was great!
Embassy Suites has come through again! We have stayed at various Embassy Suites throughout the U.S. and were very pleased with our stay here. The hotel was upbeat, clean, very service oriented and the staff was great! We thought the breakfast was good, loved the managers reception, great after a swim or rest. We didn't use the transportation though, rented a car. The pool was nice, and my son loved the game room. We stayed in the atrium section, room was not noisy, very quiet, although the hotel had many families staying there. Everyone was very respectful. We would definitely recommend it!
Great for families
My wife and I recently stayed at the Embassy Suites at Lake Buena Vista with our 2 young daughters and had a very pleasant stay. The extra room with the pull out couch and table is great to give the kids some space.
Having the fridge and microwave allowed us to save money by buying drinks and snacks. There's a grocery store and liquor store very close as well as lots of restaurants nearby. I would recommend having a rental car though, otherwise I think you may find it a bit isolated.
Having breakfast included is a huge savings as well.
Pool area was clean and enjoyable.
We'll be returning and I highly recomment this for families.
Great facilities Embassy Suites
The rooms are perfect for families. You get your towels changed and rooms cleaned daily. It includes a fridge, two tv's, two queen size beds and a folding bed in the other. The breakfasts are excellent. The comedian-cook was funny. I'd recommend eating at 7:30am to beat the crowds and to be able to make the bus shuttle at 9:00am. When you get back early enough, there is complimentary snacks and drinks (cocktails for the adults). The amenities are endless.
TripAdvisor Reviews Embassy Suites Orlando/Lake Buena Vista Resort
Travel Blogs from Orlando
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