Nightmare in Tahoe

Unfriendly staff at check in. We had no robes in our room - took three calls and 3 hours to get them. The water was never hot. The final straw was having to call the police because of the underage drinkers in the room next door (who had brought their own hi-fi system). This had been going on for three nights with no action by the management after many complaints. Unable to get breakfast because of the long lines.

Furniture old and broken.

Awful !!! stay clear

We stayed at the Embassy Suites in Lake Tahoe for a long week end (President's Day). Admittedly, the hotel (as the whole Heavenly station or so it seemed) was packed, and that certainly did'nt help us to appreciate it. However, here si our experience : - bored and inefficient reception at front-desk at our arrival, who wasn't even able to check us in before 4:00 PM despite the fact we were arriving with 2 youg children (one 2 months old). After having insisted, they "discovered" they could do it in a lesser room. When I asked what was the difference, the answer was "nothing really, maybe just the pillows". I had to ask to get the correspondingly cheaper rate ... - ok lobby, but woeful interior decoration in the hotel, certainly not worthy of a 4 star hotel - spacious room ok, but again terrible decoration and really CHEAP materials : acrylic curtains, terrible pillows (should I have stayed with the Executive room ...!), cheap TVs, ... - the big plus ie complimentary evening cocktails and breakfast are great if you are ready to queue up, and stand AWFUL food quality (worst scrambled eggs ever !) On the positives : location is convenient (just next door to the casinos for those who like, and also to the Gondola ski lift), we forgot some luggage and the hotel offered to ship it to us at no cost (nice) ... eh, that's about it really. Sorry if it sounds tough, but really, for the price paid (380$ per night), we felt the value for money was just SO poor. Stay well clear, or go there with a serious discount only!

Just OK

Just got back from a 5 day trip to ski at Sierra at Tahoe. The rooms at

this hotel are definitely not up to Embassy Suites quality. The hotel

was clean and the front desk were semi-friendly. The bellboys and valet

staff were extremely friendly and helpful.

The room is were the quality suffers. All the furniture is damaged. This place needs a renovation. Water was hot and room had great heat. This is a good place to stay if you are satisfied with "just the basics". I would not honeymoon here.

This is a good location. It is right on the Nevada/California border and you can walk to Harrahs and Harveys easily.

Beautiful but crowded during XMAS

The Embassy is very well located next to all the Casino hotels. The breakfast and cocktail lines were very long and could have been more accomodating. The rooms, bathrooms and common areas were extremely clean and fresh. We would stay here again, just be aware that during the holidays you may run into large crowds. It was extremely child friendly as well.

Pass this one by

Definitely NOT a 4 star hotel and definitely NOT worth the money. This hotel does not live up to Embassay's reputation and standards. From the dimly lit rooms, cheap linens, and poor maid service, to the lack of adequate elevator service, I was hugely dissapointed. Waiting 20-30 minutes just for a elevator was the average. Most of the hotel staff were uninformed young foreign college students who barely spoke English, were disorganized and very inefficient. A VERY tedious experience. Pass this one by until they get their act together and can live up to Embassy Suite's normal class of service.

Embassy pretty good

We stayed at the Embassy Vacation Resort Suites. Because we were not Embassy Timeshare Owners, but own elsewhere, we could not have a suite with a view of Lake Tahoe. That was a disappointment. But the Lake is right outside the front door of the property. And right across from the gangway to the Tahoe Queen sternwheeler. The Embassy in-room jacuzzi was great! The activities personnel were personable and taught fair yoga and water aerobics classes. We paid about $440 for 7 days for a suite with a sofabed living-dining room, and a bedroom with a king.

Nice in-room safe with programmable code.

Great place to stay

Free made to order breakfast, free cocktails in the afternoon.

Beautiful interior. Had good service. Parking is disappointing though, (paid valet) or behind casino next door. Just left San Francisco where parking is expensive and a joke, I found this much easier to live with.

Rooms have two TVs, a king bed or two doubles. convertable sofa, wet bar, vanity with sink, a full dining table. Also complementary robes, razor, shaving cream ect. if needed for no charge. Concerning the amenities I find this a pretty good value since you don't have to pay for every little thing. The interior is designed so you don't have to go outside to do anything, good for winter months. Plus it is well landscaped with lots of plants.

Room OK - Disappointed with service

Room was spacious and clean. Happy Hour bartender (Robert) was fabulous. However, front desk staff screwed up a reservation and was short with us, unflexible, and rude. The bartender at the hotel bar would not wait on me without my yelling for his attention (there was no other customer at the bar) and was not pleasant. Decent rooms, but not what I expect (and generally get) at an Embassy.

The Place to Stay at Heavenly

My 13 year old daughter and I stayed for 4 nights at the Embassy Suites while skiing Heavenly. Location was perfect, with respect to access to the Gondola, and Heavenly Village, courtesy of the Vail Corporation, is beginning to take shape.The rooms at the Embassy Suites were large for two people; great complimentary breakfast, and the usual ammenities you'd expect at a hotel. Staff were especially helpful. We didn't rent a car, and S. Lake Tahoe is smaller than I last remembered. I'd rent a car next time and look around.

Great Rooms

This was our first stay in this hotel. We had a 2-bd/2-ba suite. The rooms were excellent, but the available parking space next to the hotel was not good. The staff recommended that we park across the street which was a very busy highway and was at least a 50(?) yards away. Furthermore, since the casinos were less than a mile away, if you came back passed midnight, the valet parking will have been closed. The price of the suite was a little pricey but I think it's worth it if you have at leat 2 couples sharing. Other than the parking issue, our stay was very good.