Eau Palm Beach Resort And Spa
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Historical Traveler Reviews Eau Palm Beach Resort And Spa Manalapan
Would Not Recommend
We have just returned from a five day stay at the RCPB. It was just not the standard that you expect of RC hotels. We checked in about 10pm only to find out that the bedding we requested was unavailable and we would have to use 2 roll-a-beds for the entire stay (you know what this means constantly tripping over a bed)because the hotel was to 100% occupancy. We get to the room(which by the way was $655.00/night) to find that the carpet was stained and the room smelled musty. When I took my shoes off I found a huge wet spot on the carpet. The air conditioning barely worked. The next morning I went to the beach to rent a cabana only to be told that I would have to be on the back row.
I told them that I had 2 children with me that I had to be close to the water. They said no way-we are at 100% occupancy-it will be like this throughout the weekend. I spoke with the management about this they promised to have us moved to the front row. I never got moved to the front. But I did watch people who came down later in the morning walk up and have their tents, cabanas, or umbrellas set up front row. Also the beach was not at all clean. They drive 4-wheelers around the beach area where children are playing. They have their waverunners right in the middle of the beach so you constantly smell fumes. The room service was fast but the food was always cold. I would not ever consider staying at this hotel again.
Needs paint and plaster - to get standards back
We stayed for one week in Palm Beach. This was a terrible stay. We got a room on the second floor. The room on the second floor with views to the garage next door was dirty. The carpets and walls were stained and the furniture was really worn. The room needs paint and new funiture.
Same like the floors. The whole hotel is not in a good condition.
Outside the building needs also paint and some plaster. The plaster is missing on some places. Also the windows of the lobby must be changed.
There are some holes from mold in the frames. If you like to sit in an clean beach chair, don't go to this hotel. We were disappointed about the condition of the Ritz Carlton Palm Beach. From the hotel management we got no answer - we moved to the Four Seasons Palm Beach where we meet our and the former Ritz standards. For the same rate we got an wonderul clean room with views of the ocean and also a better service.
Several years ago we were offered a deal that we could not refuse through American Express. The staff is very cordial and the grounds are beautiful. The health club is like a country club and they give you the best razor I have ever used on my face. It is a quiet hotel, not really suited to children. Our room was beautiful, overlooking the ocean. The mattresses were the most comfortable I have ever slept on and the sheets must have been 800 count Egyptian cotton! All in all it was a nice stay but I think that there are more exciting hotels to stay in the area. Rod Stewart was a guest at the hotel when we were there and my son approached him in the lobby for an autograph but he refused.
Also Lennox Lewis the boxer was there as well so you never know who you might run it to.
Family Can't Wait to Return
Our family spent five nights in mid October here.We can't say enough wonderful things about this hotel. On our arrival we were upgraded to club level and had a wonderful room overlooking the beautiful pool and ocean.Our children age 12 and 6 were on the beautiful beach every day.
The staff were incredible seeing to our every need. For example we had lunch in the club level room every day and we had the only children.
They served a wonderful buffet of food but they must have noticed there was not much kid friendly entrees. So the next lunch we noticed that they had added peanut butter sandwiches to this beautiful buffet. The location is a bit of a drive from Palm Beach but that gave us an excuse to investigate different areas around Palm Beach for dinner each night.
Our son said it best, "I always want to stay at a Ritz!" We can't wait to go back.
Great Staff, Poor Plumbing
I stayed here for a conference at the end of October. Overall, the experience was enjoyable. As other reviewers have mentioned, the staff is outstanding. I can't say enough about their friendliness and desire to please. Also, the pool and hotel decor was beautiful. Some might say I'm nitpicking with the following complaint, but I discovered this problem exists in many rooms of the hotel--maybe the entire place...
Initially, I was given a room on the second floor of the central tower.
The water in the shower fluctuated every few minutes between hot and cold--enough so that I had to continually adjust the temperature. I mentioned this to the front desk and they moved me to a room on the first floor of the north tower, which was just a few feet from the conference activities. Well, different room different tower, but same water temp fluctuation! I asked a couple of other conference attendees and they were having the same experience. (I think the problem was made more uncomfortable by the extremely soft water, which made rinsing nearly impossible.) A problem such as this should be corrected to maintain the level of comfort that most Ritz-Carlton guests probably expect.
Very nice,but a few observations...
Just returned from the Palm Beach Ritz this week. We stayed a couple of years ago in the Ritz in St.Thomas so I set my standards pretty high.
Well....Its nice, but is getting to that age of needing some work.
Sitting right on the Ocean does take a toll on anything but...the Ritz doesn't charge what a Comfort Inn does if you get my drift. We stayed in the center tower on the fifth floor. The room was nice but I was surprised how the furniture was a bit on the beat-up side--drink rings,somewhat scarred up. The bathroom is fantastic,a shower on one side,tub/shower on the other,plenty of marble as usual--and there are those bath robes! If you've stayed at a Ritz you'll know what I'm talking about.The balcony's are nice(everyone gets one, or the bottom floor is a walk out) and have a table and a couple of chairs,we had a great view of the pool area. Looking around on the outside the place needs a paint job and some of the plaster is actually missing on the north tower,east end. The thing I REALLY couldn't believe is the badly rusted ceiling fans on the outside deck/dining area. Those could be changed out in a morning for not much more than the rate on one room per day! One thing to check is if your room is going to be in the north tower/ west end you'll likely only have a view of a parking lot to the north of the Ritz--you might want to check on a different room.The breakfast buffet is first rate, as was in St.Thomas. The pool area is nice but again is showing some age,the pool is actually missing a few tiles here and there. The staff is great,very,very nice. Man,the valet who helped check us in actually remembered our name when we were leaving three days later--I was impressed.All in all its still a very,very beautiful place to stay,I just think that it is in need of some work to stay at the ultra high standards of a Ritz-Carlton. Would I go back? Yep,in a heartbeat......
This hotel is perfect. I stayed for 5 days, and only left the hotel once. The food was incredible and the entire resort was beautiful. I would definitely stay there again.
Great service, not an outstanding property
We came back two days ago from staying at the Ritz Carlton Palm Beach.
The service was top notch though the front desk could've used an extra person or two at times. The property itself isn't gorgeous. It's fine, don't get me wrong, but the pool isn't outstanding and neither is the beach. It seemed more like a Hilton or Marriott than the Ritz Carlton.
It was very nice, just not what you expect from the Ritz Carlton name.
The best ever
Never thought that I would write this, but this is the best hotel I have ever stayed in. Not so much because of the quality of the accommodation, which is superb and faultless, but because of the absolute excellence of the staff. Recommended in the highest possible terms. Full marks, Ritz-Carlton.
Excellent Service! Extremely friendly staff!
We are SO impressed by the service at this hotel! I would expect good service at a Ritz Carlton, but this staff went way beyond!
What we didn't expect was that the hotel would be so kid friendly. They showed a movie outside by the pool nightly. Really neat idea!
Unfortunately, the night we chose to relax poolside and watch, it started to rain towards the end of the movie so they had to take down the screen. Staff insisted on setting up a VCR and the tape in our room so that our daughter could watch the ending.
Cannot wait to visit this hotel again!
TripAdvisor Reviews Eau Palm Beach Resort And Spa Manalapan
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