Eagle Ridge Resort & Spa
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Historical Traveler Reviews Eagle Ridge Resort & Spa Galena
Excellent, friendly staff, beautiful room, great food!
I traveled to Eagle Ridge with my sister-in-law in August -- we had a great time. Our room overlooked the courtyard and gazebo -- perfect for spying on a Civil War themed-wedding. The food was terrific, particularly the sweet treats. The staff was friendly and very knowledgeable about resort activities and goings-on in Galena. We will return for a day at the spa and with our families!
If I could it would rate below terrible
Our children wanted to spend a nice weekend with both parents so rented a villa 3 bedroom. They had a 3 month old baby and after a 4 hour drive didn't want to wait to check in. I called and was told no problem on a early check in. Got there they said it would be 4 hours till check in. This place is large and has many villas, townhouses, and homes to rent. I said to the front desk that I had called and was told that I could have a unit early. Then we were giving a home but had been built and decorated in the 50ths with no updates. Needless to say there were a lot of things that didn't work. Coffee pot, shower handle fell off, even the toilet seat was broken. No television in bedrooms, other than master. Rate was $420 a night. Oh we also were charged for 4 playing golf even though 3 played. At check out complained but was told they would have to look into the problem. Was giving $120 credit on the bill but was never called or contacted by the Inn had to call the credit card company to find out how much was charged out on our card. Would not return any time in my life.
The biggest ripoff!!
My wife made reservations for a surprise getaway. They claimed to put us in a room with a private balcony and nice view?? Actually, the view consist of trees and a golf cart trail right next to the balcony. It had spider webs all over. At night you could not see anything outside(pitch black). The pool was nice(like any other chain-hotel pool). A burger and fries at the restaurant would cost you $10+. You can get this all at the discounted cost of $200+ (after fees/taxes) a night. The town was definitely a must see but you shouldn't have to pay a New York suite cost. I plan on going back to visit the city but I wouldn't stay there again at 1/2 the cost.
Totally Over Priced
We booked a Suite at the main Lodge at Eagle Ridge Resort. The "suite" consisted of a standard chain hotel bedroom and the balance of the "suite" was an enlarged closed without windows. The bedroom overlooked the parking lot. The price of the "suite" was $325.00+. There was a $10.00 pp fee added to the bill automatically for use of the fitness center, pool, and business center, regardless if you used these amenties or not. The Fitness Center was the size of your standard chain hotel facilities; the pool was an indoor pool similar to the older Holiday Inn Holidome Hotels and the business center was cramped with three computers and a printer.
The golf courses were very nice, the restaurant at the Lodge was "Ok".
The town was a MUST SEE! For the price and the service I would suggest looking at other alternatives.
Spent the weekend in a one bedroom villa-very nice
Resort is well kept, staff very friendly
Only complaint need more cable channels and better reception
Greatest Resort in the Midwest!!
Eagle Ridge was the best resort I have ever been to!!!! The accommodations are first class! The hotel rooms in their inn are very beautiful and comfy. Their restaurants had the best food and their service was second to none. Their new spa offered my husband and I just the relaxation we were looking for. Eagle Ridge offered us the best weekend we have ever had and we will definately be back.
Underwhelmed by restaurant dinner
Visited here last year. The hotel and grounds were very nice, but the service in the restaurant for dinner was agonizingly slow and disorganized. Waiters were frantically running around, and seemed unable to keep up with the demand. The food was average and less than we expected. Maybe we just caught them on a busy night when they were off their game.
Worked out ok
Resort is fine, a bit overpriced. If you have kids make sure you stay at the Inn or be prepared to drive them everywhere as the villas and houses are too far to walk from.
Hello. We stayed at the Eagle Ridge in Galena, IL on Sunday - Tuesday winter specials. $99.00 a night. I rated this excellent because we chose to stay in the townhouse with fireplace and my husband noticed the carpet looked somewhat dirty and the owners must have a dog - dog hair on couch. To me isn't want a huge deal but, he called down to the logde and they appolized and said would you like to see another townhouse? They where there within 20 minutes and the townhouse they put us in was same price and just beautiful. And they sent a nice bottle of wine to make up for the inconvience. The first unit we stayed in was in Walnut Hill and the new unit was H124. You can ask for that one and see if it is available.
My family have stay in the Inn room and at the villas, also settlement homes, and town house. we have Xmas each year at woodland resturant and get-together at spikes. Family members live in galena and so; we travel to Galena Il for shopping and visting two & three times a month. Second only to Disney world we love Eagle ridge.
TripAdvisor Reviews Eagle Ridge Resort & Spa Galena
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