Dusit Thani Laguna Phuket
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Historical Traveler Reviews Dusit Thani Laguna Phuket Thalang
My husband and I stayed at Dusit for 5 days at the end of Oct 05. We travelled and booked our package holiday from Hong Kong where we'd been holidaying.
Our travel agent in HK assured us that there was no construction/affect of the Tsunami remaining. However, we were very disappointed and shocked by the amount of constructions around the pool area and the beach.
On the first day of our stay I found that the noise was beyond what was acceptable for a relaxing holiday, so the next day we caught the ferry over to Banyan Tree for a relaxing pool side retreat. Upon arrival at the pool, the staff at Banyan asked whether we were staying the resort. We explained our situation, and they were a little confused but eventually we were allowed to stay and lounge round the splendid surrounds for a truly blissful time by the pool. For the next few days we did the same but phoned ahead to make sure they were to expect us.
Good point about the Dusit:
·Right on the beach
·Free Waters sport hire, including Hobie Cats and wind surfing equipments....
·Good Thai restaurant.
·Fantastic breakfast (scraping off honey from a suspending comb, freshly made pancakes and waffles......)
·There are several restaurants along the beach for good authentic local Thai food, great for lunch and dinner and is about 3 times cheaper that the hotels. Try Green Leaves near the Sheraton's for a beach-front dinning experience (Great chicken satay!!)
·Good after dinner coffee can be found at the Sheraton's lounge bar, opulent surrounding and great service to be had!!!
·To go between the different hotels in the Laguna Resort, use the shuttle bus instead of the ferry. It takes a long time to go by ferry.
·Always explicitly ask your travel agent whether there is any renovation/construction/repair work at the hotel to protect your travel insurance policy. I researched the Dusit on the internet and there was no mention of any tsunami damage repair work (lastminute and expedia).
Exceptional Service, Great Stay
Arrived at the Dusit after a long flight, check in was painless, greeted with flowers and a cool drink. Very nice reception and lobby area.
Stayed in 302 with a sea view. Would say the rooms are very nice indeed, some people thought out dated but our certainly wasn't.
Eating at the resort was relatively expensive. Top tip is to use local restaurants such as Tatonka and Lotus (both who will pick you up with a complimentary service) and Aloma seafood which is down the beach towards the Laguna Beach (very nice)
Excellent stay. Service is impeccable. Angsana spa is wonderful and a must in my opinion. Bliss package of 3 hrs is heaven.
Location is great if you want to aviod the local nightlife in Patong and relax around the pool by the day.
Trips into Patong cost around 500 baht and take 20-30 minutes. Hotel does run a shuttle bus 3 times a day, but you are better to arrange a local taxi, this can be done by the independant tour agent located by the pool in the hotel grounds.
Overall the hotel looks a bit tired, rooms are small with no desk or internet connections, air-conditioning roars all night even on the lowest setting. Grounds are very nice with direct access to the beach and a well maintained pool with plenty of pool lounges is a great place to spend a few hours with a book.
Breakfast while adequate, in my opinion is not up to five star standard.
Occupancy during our visit was less than 50% so it was relatively relaxing around the pool area, I would not like to be there with full occupancy.
Overall if you are a couple looking for a nice getaway or a family with young kids this is a good choice and you would enjoy it.
If you are looking for some "action" in and around Patong, stay closer to town and save the travel time each way.
Was really nice, there is alot of construction going on though and can be rather noisey. Also they only have one pool that fills up with heaps of screaming kids so not the best place for a quiet romantic get away. You can't really relax by the pool with the building noise and the kids. Breakfasts were great and beach lovely, would stay at laguna again but maybe look at Sheraton. The Evason great for a quiet romantic get away.
Good service, very child friendly
Had a good stay at the Dusit Laguna. The service is very friendly and personal, something that is unusual in a large hotel. The property itself is nice, right on the beach. Nothing extra-ordinary if you have seen other resorts. The spa is very nice. The massage we had was comparable to Banyan Tree at 2/3 the price.
The hotel is very child friendly which was a big deal for us as we have a two and half year old and a five month old. All kids meals, including room service were free, which was a sweet surprise.
The Thai restaurant is outstanding. The only problem was that hotel cars are very expensive. Unless a local acr is organised in advance, you will have to pay through your nose. Transport to the other hotels in the Laguna complex is free through ferry and bus.
We stayed there in late Jan 05- it was very quiet due to lack of tourists however we loved this hotel. The location, staff and food are all wonderful. Only complaint was that our room was not very large.
A truly first class hotel
We stayed at the Dusit Laguna for 12 nights in August 2004. Our party of 6 included two teenagers (boys aged 15 and 17), two women in their 40s, one in her 70s and one man in his 50s. Without a shadow of a doubt this hotel was the best we have ever stayed in and it deserves its place as a Leading Hotel of the World. The staff were very friendly, helpful and professional. The service, including room service and laundry, were prompt and efficient. The beach was glorious (red flags meant no sea bathing but we expected that in August). The rough sea doesn't prevent you from doing watersports as they move them to the lagoon. The pool was excellent - very clean, plenty of sun loungers and shade if you needed it. The food was outstanding in all of the restaurants. Yes, it's pricey by comparison to local restaurants but well worth it. The breakfast buffet was lovely (it was free for us as it was low season). Of all the hotels at Laguna Phuket, this one is the best in our view. We went to all of the others using the boat or the shuttle bus. The food was great in all of them but the Dusit has the edge. It also has the best position because it faces the beach and there is a breeze - it is much hotter and more oppressive in the hotels that are further from the beach. If you can afford a sea view room then upgrade to one but all of the rooms are nice. It's certainly not for those who want lively nightlife but there's plenty of activities to get involved in. Our sporty boys were never bored - they descibed all the facilities as great and "a bit like Center Parcs". I suppose a club/disco somewhere on the Laguna complex would have been the icing on the cake for them but that's the only thing they missed! The little touches like umbrellas in the rooms are nice (it rained really hard one day but, again, it was to be expected in August). Ditto the kimonos, slippers, fresh fruit, flowers on your pillow. We definitely plan to return at some point.
What a Fantastic Place!
Well what can we say about this beautiful, luxury hotel. We stayed there for two weeks in October 2004 for our honeymoon. It was perfect. Hotel was well looked after, all the staff were friendly and helpful.
The food was excellent (albeit a little expensive if compared with local restaurants) but the quality and service were well worth it. You would not be able to eat the same standard in the UK for £30 for two including drinks!
The hotel is right on the beach which is very clean soft white sand and warm waters. Although the yellow warning flags were up all through the holiday (due to the season), you could still swim or paddle in the warm waters quite safely.
The hotel even provides its own travel service where you can book excursions. All the ones we booked through the hotel were excellent, especially when we compared them to others booked through the tour operator.
The free ferries and bus services between the other five hotels in the complex were great. They allowed you to compare the other hotels to the Dusit. We felt that the Dusit was the best of the five. However, it depends on your requirements. Two of the hotels in the complex were villas (some overlooking the laguna).
The location of the resort was about right. About half an hour drive to Phuket Town, a little more to the south resorts and about an hour drive to Phang Nga Bay and on the main land.
If you are are looking for a relaxing holiday where you decide how much you do (or don't do) and want to stay in luxury then we would recommend this hotel and location. We are already looking to book to go back again to celebrate our anniversary.
We adored it
We went in May 2004 and had a fantastic time. The grounds were beautiful and the swimming pool really quiet. We weren't able to go into the sea as there were red flags up (the time of the year).
Our reservation didn't include breakfast but as it wasn't high season the hotel threw it in for free.
The only drawback was that the food in the hotel was quite expensive but if you walked down to Canal Village (5 mins) there was a little cafe overlooking the laguna which did nice food which was cheaper than the hotel.
Let's cut to the chase, this is the best hotel I have ever stayed in. The hotel is a member of the Leading Hotels of the World and rightly justifies its place. I have stayed in a number of these hotels but the Dusit is a cut above, even in this illustrious company. The Dusit Laguna is one of 4 hotels in the Laguna complex on the North West coast of Phuket. You can move from hotel to hotel by boat across the lagoons and eat at any of the restaurants on the complex. I had a quick look round the other hotels and I felt the Dusit was the nicest. The closest was the Banyan Tree Resort, but that is considerably more expensive. The Sheraton looked in need of a lick of paint and had no atmosphere even though it rated one more star than the Dusit - but the hotel that could have been anywhere. The other hotel was the Dusit Beach Village (I think) but I never visited it.
The Dusit Laguna is a hotel where customer service is king - I could not fault any of the staff in any way whatsoever. They where attentive at all times, without being 'in your face'. I have never seen so many smiles. No suites and ties here, just tropical elegance and happy people.
The hotel building is exactly what a Thai hotel should look like and it had tons of atmosphere and character. There are 3 restaurants on site - and Italian, a Western/Thai mix and a pure Thai, all of which were reasonably priced and faultless quality and service. The only gripe is that wine is expensive at £15 ($27) minimum a bottle.
I had a regular room which was reasonable size and nicely furnished, a really comfy bed, aircon and with a lagoon view and a balcony. There were bigger sea front rooms available at a premium, but I felt my room was more than adequate and spotlessly clean, with maid service twice a day.
The pool area has a café with great snacks and a Jacuzzi as well as a large pool. There were plenty of sun beds and attentive staff to ensure you never lifted a finger - even making up your sun bed for you. The whole pool area is at the front of the hotel separated from the beach by a grassy area also used for sun bathing. All sheltered from the direct sun by palm trees. The grassy area adjoins the white sand beach which is clean and proved a lovely view over the Andaman sea. There are a few stalls selling beachwear here plus the occasional hawker, but they never stray into the hotel grounds and are always polite.
Outside the hotel, it is a short 3 minute taxi ride to some local shops, bars and restaurants again all of which were of a very good standard. However, this is not a lively resort - it is made for relaxing. If you want lots of night life and shops this is not the place - stay in Patong for that. Having said that Patong is a mere 15 mins taxi ride and at a very reasonable cost.
So in sum I cannot recommend this hotel highly enough for its sheer quality feel and atmosphere.
TripAdvisor Reviews Dusit Thani Laguna Phuket Thalang
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