Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach
How has this resort rated in the past?
- Room service
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Historical Traveler Reviews Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach
This is a lovely place, but the service is atrocious As it also serves as a residence, the staff appears to be clueless on amenities. When we arrived at the 4:PM check-in time (2 suites), we were told that the rooms were still dirty and that they could give us no idea on how long it would be before they were ready. There was no coordination between the front desk (one or two clerks - no other staff in the lobby - no concierge, no one to even offer to help with luggage or greet arriving cars!). Our rooms were part of a group blocked for a wedding, but they were actually $20 per night above the rate for the guest who comes in off of the street! When confronted the manager was rude and unhelpful.
The front desk did not synchronize with the housekeeping staff, i.e. a family of four checks into its reserved room and there are only two bath towels, no sheets for the sofa bed, etc. At midnight, it took an hour and three phone calls to get the sheets! The phones in the room have a dozen buttons for direct connection to various hotel departments, but none work - you have to go through the operator. Our used bath towels were not changed on the next day, eventhough housekeeping made up the bed.The food at two events in the hotel was very good, but service was poor. Water was not poured. If you asked for it they'd give it to you without asking who else at the table wanted it - same for the coffee! There is a poolside market with printed hours of operation. However, it appears to open and close at the whim of the staff.When we checked out, we were given no copy of the receipt!No one is asking to be pampered, but who would expect to be mistreated?
Great Rooms but not quite a 'resort'
We just returned from our New Year's vacation to the Ocean Point Resort in Sunny Isles. With three children, we loved the spacious one bedroom suite with sofa bed. We give it an above average rating for mainly for the rooms. The beach was very nice and the children loved the small park right next door and pier within walking distance. There were several small issues with our room (the toilet stopping up, a door fell off its hinges), but they were addressed promplty and efficiently by the front desk staff. I find many of the other comments of past guests regarding the lack of helpfulness of the cabana guys to be accurate. Unless you are pushy, you are likely to not receive much help. The pool heater did not work our first day there, but they were able to get it running by the next day. The market was nice with rotisserie chicken that was quite good. Overall we had a nice stay, but feel that many of the issues could be prevented with better preventive maintenance. Daily parking fee is high at $17 per day!
We just came back from a 5 day stay and found the condo suite excellent. We were down to watch the Eagles beat the Dolphins. The view was spectacular and the staff was friendly and helpful. The area was kind of quiet, but that was OK. We had a car and went to South Beach for dinners. Before we arrived, we read some of the earlier negative reviews and we were concerned. However, we were pleasantly surprised and pleased with the accomodations.
Parking Fee of 16$ a day. 6$ a day for Housekeeping. Suite had two bedrooms, two full baths,living room, and eating area. A full working kitchen. Including appliances, plates, silverware, glassware. Safe in the room. View from the balcony was spectacular. That was nature. The place is 3 yrs old. I've stayed at places 10 yrs old that were better maintained. The beach was clean, but that's the city's responsibility.
Pool area wasn't that clean. Staff weren't accomodating or nice. DONT EAT IN THEIR RESTAURANT. OVERPRICED, and the food was horrible. The lobby was nicely maintained. Landscaping not manicured. Aside from mother nature... Nothing to brag about at this resort. HERE'S THE NIGHTMARE... They rented 20-25 rooms to kids under 21 for their home-coming. They claimed the parents rented them with a credit card.
UNACCEPTABLE when the front desk doesnt catch this problem and stop them from continuing to enter. MONEY OVERRULES EVERYTHING! These kids pulled a fire alarm at 2:00 AM. So me and my family are running down 16 flights of stairs till we get outside to find there was about 60 kids by their front door. UNBELIEVABLE. SHAME ON THIS RESORT FOR NOT SEEING THE HARM OF RENTING 20 rooms to KIDS UNDER 21 CAN DO AT A "FAMILY FRIENDLY" resort like this one. DON'T BOTHER STAYING AT THIS PLACE!
We loved Ocean Point Resort
We just returned from Ocean Point Resort (8/23/- 8/28/03) and loved the vacation experience! The two bedroom oceanfront suite was lovely and the view is breathtaking. My children loved the zero-entry pool. This resort is in an ideal location between downtown Miami and Ft.
Lauderdale. We did not have to go far for shopping and entertainment.
My husband and I were impressed with the courtesy, helpfulness and professionalism of the staff. Special Thanks to Jonathan, Patricia, Jaime and Andre for your kindness.
We highly recommend Ocean Point Resort as great place to vacation.
Mrs. D. Harper Washington, DC
Very nice vacation!
We stayed here for six nights, and had a very nice time. Sure, there were some glitches: one of the phones didn't work properly (there were at least three phones, so not a real hardship); the toilet didn't flush properly the first day (but was repaired as soon as we reported it); some walls in our unit could have used a fresh coat of paint (but we were traveling with three small children, so didn't have to worry about keeping fingerprints off); the cabana boy was indeed rude and his speech indecipherable (just kind of added to the European feel of the place :)); and on the first day one of the beds appeared to have dirty sheets (which was rectified by a call to the front desk). The pluses outweighed the minuses, however: the gorgeous view from the balcony; good food (we used room service a couple of times, but never ate in the restaurant); WONDERFUL pool (the zero-entry pool was a real advantage, since we had a toddler who was just beginning to walk, and this was the perfect way to let her play in the pool safely in just a couple of inches of water); the two-bedroom unit was generously spacious enough for a family of five (even roomy enough to entertain guests comfortably); luxurious Aveda amenties in the bathrooms; and an attentive staff.
Perhaps it's just because our family needed a vacation so badly, but I was willing to overlook the shortcomings and enjoy the comfortable atmosphere of the Ocean Point. I'm looking forward to returning next year.
A few caveats: Parking is available by valet only. Overnight parking is $16. Visitors pay $8, but may come and go throughout the day There is also a resort fee per person to cover the 'free' use of beach chairs, umbrellas, water sports, etc.
We just returned from a 5 night stay at Oceanpoint. We had a two bedroom suite which was perfect since we have 3 children. The room could have been cleaner. The walls needed touch ups and the carpet needs replacing. Overall the room was ok, the oceanview balcony was wonderful, the full kitchen was very usefull and the the washer/dryer we used every day. We never ate in the restaurant, and only bought candy bars in the market once (expensive!). Walk across the street to Walgreens to pick up soda and treats instead. The valet service was friendly, but the cabana guy was rude and I couldn't understand him. The Oceanpoint has free use of water toys but the cabana guy never let anyone use them. The weather was perfect and the ocean was very calm and we couldn't use the kayaks. That was one of the reasons we chose this resort and we were very disapointed. My son slept in the roll out couch, on our way out to eat the first night I asked at the front desk if they would bring up some sheets so I could make the bed for him. When we got back the bed was already made for him, and we were only gone about an hour. The front desk also searched out an amusement park for us w/a map and everything so service was very good. I think our next visit I would try a different place just so I could compare.
Beware of this Place!
I just came back from this resort. we stayed there sat-tues. First off let me say that when you walk into this place you get a good impression, the downfall starts when the staff starts talking to you. They are rude and not much help. The nicest people there were the valet people. When we got to the room, it was very clean, no problems there, but when you start to look around you notice that they give you half a roll of toilet paper and no extra. The phones were broken, and the air broke about 2 hours of us being there. When we reported the problem the front desk guy named Jonathan was rude and bothered by the fact that we told him. I wanted to switch rooms but he insisted that we stay. Nonetheless it was fixed about 5 hours later. The pool at this place is horrible, it is only 4ft deep, and hardly a resort looking pool. The cabana boys that set up your chairs and umbrellas were so rude, you couldnt even understand what they were saying. They went as far as removing our umbrella while we were in the water, claiming that a storm was coming and that we had to leave the beach. Lets just say that this resulted in a verbal fight with another guest. I didnt enjoy this place I would not stay here ever again. I recommened the Eden Roc, now that it a very nice resort. Save your money and dont set foot in this piece of **** place.
Good time would go again.
We really enjoyed our stay there even though it was after the tourist season (we stayed between 5/12 and 5/18). We had a one bedroom suite that had a separate living room, dining room and a FULL kitchen (with plates, utensils, glasses, wine glasses and full set of pots and pans) separate from the bedroom. The whole suite was beautiful! It even had a washer and dryer. The shower was fabulous and the jacuzzi in the bathroom was a great relief. We had a great view (even if a little skewed) of the ocean and the ocean was very accessible. The guys who supply the umbrellas, towells and chaise lounges are a bit NOT helpful so you have to force your case and you will get what you want. Would we stay again? Yes, but, the restaurant closes down during the off season and there are few places to eat around the hotel. We ordered a dinner and breakfast and the service was fast and the help was above average.
Just returned from a 4 day Memorial Day vacation at Ocean Point. The beautiful views were overshadowed by numerous problems with our 2 bedroom suite. Thermostat did not work, voice mail did not work (missed messages), and found out on third day that the intermittant bad smell eminating from master bath was actually backed up sewer gas coming from a broken toilet! I found it incredible that they did not promptly address and fix. Management showed little concern. They offered us $100 off on next visit, but we will never go back.
TripAdvisor Reviews Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach
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