Double Eagle Resort and Spa
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Historical Traveler Reviews Double Eagle Resort and Spa June Lake
Worse resort I have ever stayed at
Sold us used robes at the SPA
Food always below par and always came to table wrong.
Listen to the weights at the gym "clang" during spa visit
TV Remote tethered to night stand like a motel 6
Nice Upscale Cabin Resort and Spa
This place is shear yuppie excess, but, that is a good thing. It is kinda pricy but if you are looking for a destination resort in a magnificent High Sierra location, you can't beat this place.
The cabins and rooms are all decorated in "cabin" so you will think you are living in an Orvis catalogue. There is a fly fishing pond with magnificent rainbow trout to 12 pounds on the property. The restraunt is excellent and a cute little bar to hang out is connected. The pool and spa are stupendous.
Except for the price, the place is fantastic. Friendly staff too.
Really Great Place - read this review first
Wow, I was alittle nervous after making reservations then reading a few of the reviews, but :
WE HAD A GREAT TIME, GREAT EXPERIENCE AND STAFF. I am a real hotel snob, I like a clean big room, love tubs and like good service. I was very impressed and rate this place in the top of all my travels, comparing to vegas, pismo etc. I have many times, asked for a change in rooms if it wasn't clean or too small. I was so pleased and impressed I planned to stay two nights and changed my plans and stayed another night here and cancelled at the next place I planned to go to.
I went back to see what the others complaints were about when I got back and wanted to address the multiple items, because I felt so strongly that this place didn't get a fair review based on what I experienced.
One review stated the office was closed and they had to wander around and eventually found the spa to get their kesy. There are large signs directing you to the spa, very easy to follow and it isn't that big a place to start- and the office advised me when I called if they were closed what to do about getting the key.
Then there was a complaint about no welcome (when checking in after the office was closed)and advise about bears. There was a sheet provided at my checkin - with the very nice and welcoming office staff that gave a few tips on the fireplace, tub and addressed bears, I read the one page sheet provided with tips on the resort.
There was a complaint about the 20% ad on for spa services.
I booked a facial and read in the brochure and was told at the time of my appointment that they add 18% (which is the normal at every facial I have had) and if I didn't want this added I was welcome to advise them of the same. Again, in the materials I was provided to read, this was clearly mentioned about the spa services. If someone complains about not knowing information, suggest they read the materials provided vs complaining about the resort.
There were some complaints about the theme of decorations being woodsy and gravel ground and flagstone steps - this is the forest. What a surprise they would decorate in that theme. I thought the little mining set up by the jazzuci was really cute and appreciated the extra efforts with little wagons in the outdoor area etc. My husband and I took cute pictures and thought the entire layout was done with a eye for detail and pleasure for the entire family. The gravel and flagstone is needed due to snow in this area 50% of the year and stream next to the property and very common in the entire area.
We were in the luxury room, very very large, big jazzuci tub, shower, sink area and private toilet area. King bed, 32" tv, dvd,small fireplace/stove, sink with large coffee maker, glasses, big coffee mugs, wet bar sink, very comfortable chair, very nice expensive patio chairs and table on our private large patio. The free breakfast with the room was great, the restaurant staff all very nice. We had great experience with the staff - there is staff everywhere (lots of them) and all friendly, helpful and went out of their way. We had the tub drain that wouldn't stay down, I called the front desk, a maintance person was sent immediately, took him less than 5 minutes to get there, he took the drain stop out, put a new one in and was all done in less than 5 minutes, then the office called to check if everything else was working ok. Under the sink in the bathroom was a full set of extra towels, didn't have to call and ask for them. There was also several drawers in the bathroom, I really like this to get things off the counter.
The furniture was all very nice and good quality (again in a woodsy theme) but this is the forest area and beach theme would seem odd wouldn't it.
There was a complaint about only getting one towel at the spa.
The pool staff was great and helpful and the sign by the pool said take one, it was a sign, not an order and seemed reasonable to me, others took more than one and no one came to take the towel away.
We had lunch in the resturant WOW great food, large portions and excellent taste and flavor. The prices are high for dinner, but we had dinner in two different places in June loop and they were all high and the hotels dining room was by far the nicest.
SO, I HAD A GREAT TIME, VERY NICE STAFF ALL VERY PROFESSIONAL AND HELPFUL, ROOM WAS THE BEST, WEATHER GREAT, EVERYTHING WAS VERY CLEAN AND I COULDNT ASK FOR MORE, and I really am normally a hotel snobby type. I dont' stay a most chains, stick with Marriott whenever I can and pay more than most for what I want and this place is as good as all the Marriott's I have stayed at.
Top price for average quality
The owners of the Double Eagle are portraying an upscale image in their advertising (and charge prices accordingly) but the cabins and service simply aren't there.
Cabins are clean but small with knotty pine all around, cheap furniture, and tacky eagle-themed lithos. When we first walked in, my impression was that this could be any hotel cabin in the Sierras.
Bathrooms are very basic with cheap fixtures and narrow showers. The whole resort has a tired mining theme with wagon wheels and rusted ore carts. It feels like a poorly executed Thunder Mountain from Disneyland.
Service is typical of Sierra hotels/motels - friendly but apathetic people. Cleaning staff spent 3 minutes changing towels and emptying trash - then they were gone. The tackle shop was never open during the hours they posted and the office staff didn't bother to remedy the problem.
Spa is weird - there's no entrance from the locker room to the pool or deck. So you have to go traipsing through the lobby to get around. Poorly planned. Staff were friendly but again disinterested. View from the pool is incredible. But overall, not a great spa.
Food at the restaurant is fine but overpriced and generally salty.
The resort setting is spectacular - Horseshoe Falls and Carson Peak loom directly above.
I'd stay here again, but only if they cut their prices by half. Otherwise, I'm heading to another June Lake hotel to get the same experience for half the price.
Very nice, but really for couples
We absoultely LOVED the Double Eagle Resort and Spa. The area is gorgeous, the staff was very accomodating and friendly, and the food from the resort restaurant was awesome!
We brought our 12 y.o. daughter along and although we were treated very nicely we also felt that Double Eagle is really a place for honeymooners or couples. It is very quiet and the pool is only open to children during certain hours.
We would definately stay there again, but next time as a couple rather than as a family.
The cabins were cute and private. The challenge is to try to catch a trout in their pond! Toured the spa but didn't participate. Looked very inviting though.
Worse hotel ever visited
It is unfortunate that a hotel situated in such scenic beauty can be so poorly run. In addition to two horrible meals at the restaurant with surly service there were many little things (e.g. broken stove) that even after complaints seemed to unfaze management.
To add insult to injury we believe we left a sweater in a cabin. We assume it was never found but despite assuring us they would check and call us one way or the other they never called and did not respond to multiple emails.
I'm a pretty laid back traveller but I would definately recommend looking elsewhere in June Lake.
Not ready for prime time
We stayed at the Double Eagle three nights and were quite disappointed. They apparently are trying to remake the place as an upscale "luxury" resort, but unfortunately still have a long way to go.
To detail every annoyance and problem we faced would take too much time, so I will just mention a sample. They haven't yet figured out the concept of service, and the majority of the staff we came into contact with appeared to have little training or experience, and an attitude that you might expect with a minimum wage pay scale. When we arrived at 5:30 pm, we learned that the office closes at 5:00 and we were directed by a sign to find the spa, which we did eventually after some wandering around. There we were given keys and pointed in the general direction of our cabin, with no welcoming orientation whatsoever. Once in the rooms and digging through the binder we saw a warning that the bears are known to tear apart cars if there is even a scrap of food inside, so certainly their admonishment to bring all food into the cabin made sense. Well, we actually knew this already, but I think it would have been appropriate to mention this at check-in for those tourists who might not be bear savvy.
The cabins have been recently renovated, but much was missed. For example, the shower fell apart when we first used it, soaking the bathroom floor. Many of the blinds covering the windows were missing the control rod. Some of the windows needed wood blocks to prop them open. The wood that they provided for the fireplace was green, and unable to burn.
My experience at the spa was even more frustrating. I was given a bathrobe with a missing belt so had to hold it closed as I walked around. Then I was taken to a massage room with no ventilation, so instead they had two large noisy fans blowing, combined with ceiling spotlights shining into my eyes when I lay on the table. I asked the therapist to turn off the fans and she refused, informing me that the room had no ventilation so it was necessary to keep them on. I also asked that the lights be turned down and instead she covered my eyes with a towel, which was fine until she pulled off the towel to access my head in the middle of the massage, with the lights still blaring. In the dressing room there is a towel bin with a sign demanding that you limit your use of towels due to the large number of guests. Also, the dressing room is apparently shared with the spa staff and cleanup crew, so as I showered and dressed I was surrounded by a group of young workers hanging out speaking loudly in Spanish, having just finished a shift. I've been to many spas and had many massages, this was the only time I've ever come out of a massage less relaxed than I went into it. Then they automatically added a 20% tip to the bill, and I had to request at the front desk that it be removed - with the therapist peering over my shoulders the whole time.
The grounds had good and bad points. Certainly the spectacular natural setting is quite awesome. There is a cute little pond in the middle of one cluster of cabins, with some of the quests trying to learn fly fishing. The paths were recently laid with flagstone, but the gaps between the stones were large and filled with loose dirt, making it difficult to walk, especially at night when they are not well lit. The other cluster of cabins is laid out more like a trailer park, some of them close to the laundry room exhaust, and piles of dirt and gravel at key points.
The restaurant had a nice creek side setting, and the food was good - actually the breakfasts were okay, the dinners were fantastic. The views from the dining room (as well as the Jacuzzi in the spa) were fantastic. The natural setting and the entire area is incredible -- next time I might revisit the restaurant, but would sleep in a tent before I'd stay here again.
Overpriced accommodations in paradise
At > $300/night, we were expecting to be pampered. Unfortunately, the meticulously maintained grounds around the spa/gym is not the standard for the cabins, which were pretty tacky, e.g., plastic floors, ugly wolf photos reminiscent of a Bush/Cheney campaign ad, etc. If you are into that sort of thing, have fun. But among the flaws in our cabin were a bathroom door that wouldn't stay open, a shower faucet that was funky, a kitchen window that wouldn't stay open, a sofabed mattress that was painfully thin, and there was some trash right next to our cabin, too, that stayed through the course of our 2 day visit. (I'll try to post a photo). When I checked out, the first word out of the desk clerk was "sorry," as if to anticipate our complaints; then, when I recited our problems, she seemed uninterested. All in all, I had the impression that this place was seriously understaffed. Do visit June Lake - and go horseback riding and climbing - but save yourself some $ and stay elsewhere. Too bad.
I visited the Double Eagle Resort with my family. We all had a great time. The cabins at this resort are a bit pricey but definitely worth every penny. The resort was peaceful, I spent hours watching the deer meander through the resort. They offer a day pass to the gym with also includes all of the amenities of the spa. I endulged and had a few body treatments, including a heavenly massage. After my body treatments, I ate lunch next to the pool and then used the spa and steam room that was located in the bathroom. I then took a shower and they had all of the girly items I needed in the bathroom; shampoo, conditioner (which smell heavenly) shaving cream, razors, blow dryers, brushes, combs, curling irons, hairspray, and anything else you might need in order to get ready for dinner. I had a wonderful time and I will never forget the Double Eagle Resort!
TripAdvisor Reviews Double Eagle Resort and Spa June Lake
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