Domina Coral Bay Sultan
How has this resort rated in the past?
- Shuttle bus service
- Adjoining Rooms
- Room service
- Swimming pool
- Business Services
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Historical Traveler Reviews Domina Coral Bay Sultan Sharm El-Sheikh
What a joke !!!!
My Wife and i have just returned from a ten night honeymoon at the Sultan hotel' if i could sum it up in three words it would have to be " what a joke " we paid just short of £1500.00 for our holiday on the understanding we were booking a superior suite in a five star hotel with an all inclusive package.
Well all i can say is the domina coral bay hotel chain have a totally diferent idea of all inclusive compared to any other hotel i have stayed, Our flight was five hours delayed from Gatwick so we arrived at sharm late. After a short taxi ride and £20.00 later we arrived at the hotel which is about the size of an small english town with capacity of over four thousand people' we were left to make our own way to the sultan reception where we waited for around a hour and a half before we were taking to our room (we booked a king size room and had a honey moon package wich included flowers fruit baskets and sprinkeled rose petals everywhere) we were presented with a dirty basic room with two single beds .
As you can guess i wasn't amused it was now near 3 am and my wife and i were very tired after a hectic weekend as we were married the previous day so we just wanted to get our heads down. We were moved to a different room the next day with a double bed the rooms were basic and out of date and not as discribed or pictured on the hotels website pages.
we were given a dinner ticket which we had to present in either one of the three restaurants we were limited to eating in.
I can only describe the food as unpleasent . the hotel has no nightlife you are restricted to were you can drink to either the pool bar or at night the sultan reception every where else you have to pay hense whats the point in allinclusive ??? it worked out at about £5.50 for a wisky the holiday for us just got worse by the day and all we looked forward to was coming home the resort is not really geared up for the english most of the staff only spoke broken english at best the resort has a massive russian presence and you are made to feel un welcome.
I could go on and on about this place but it simply sickness me thinking about it my wife was in tears most of our stay and every other english person we spoke to just wanted to go home or move resorts. I can honestly say it was the worst holiday i have ever had an i would never ever ever go back even if it were free.
ps. the hotel is very picturesque but most of it is either still under construction or being extended
Don't go here.
DO YOURSELF A FAVOUR AND DO NOT STAY HERE.
As a travel agent for 8yrs I have seen the highs and low, but none as low as this, firstly I booked myself and 2yr old for my bday, when I got there, they REFUSED to give her an all inclsive card saying it was a single room booking, I had the confirmation it wasn't and I'd booked it myself, the first room I was disgusting and up 7flights of stairs (i'd also prebooked a ground floor room) so it took 3hours to change rooms even though the hotel was half empty and with a hungry tired two-year old - not good.
The room was better but ONLY 3star at a push but it was a 10min walk to anywhere, dinner, breakfast, the pool was uphill, the taftafs are open buses with wooden bench seats, no seat belts, and no room for a buggy and they whizz around like no one's business, once we had a small incident where we just missed being hit by a van by one inch.
The first morning I woke up my daughter had TEN mosquito bites on her face 3 in her ear, and was complaining there was bees in her ears, I asked for the room to be fumigated on a daily basis and brought mosquito plug-in repellents, but every day there was mozzies in the room, everywhere.
When we left we both had infections from the bites and my poor daughter had 37 bites on her when we left, I took her straight to the dr's on our return and those 3 bites are still in her ear and infected two weeks after our return, this hotel is filthy.
The bed sheets were never changed, one night in her sleep (there wasn't much let me tell you!!) she knocked the bite and it bleed on the sheet I informed housekeeping only to come back in the afternoon to find that the sheets had been turned around, not changed at all!!
All inclusive means coke/sprite and nothing else I only drink diet so had to pay 2.50gbp everytime I wanted a drink and had to pay for milk for my daughter all the time as the firdge in our room was broken. They even tried to charge me 1.70gbp for ice!
There is no real evening entertainment, and its all in italian or russain as is the kids club!
Also you have to pay for all drinks etc in the evening in this hell hole....
Too many other RUDE europeans stay here and are treated better than the english guests, unfortunately for me and the other guests, a group of eastern european (about 50) were staying here and had brought their own dj/speakers and 24hrs a day loud banging house music was blasted out next to the kids pool, where unfortunately I caught two of them having [--] in during daylight hours, there was also 3 fights and there were constantly running around naked and smoking and swearing in the pool, I'm as open minded as the next person, but NOT in the only kids pool, the hotel refused to do anything about this as it was a large group.
The music could also be heard in our room.
When I did check out they tried to charge me for motor bike hire!!!!!!!!!!!!!!!! this kept the transfer bus waiting nearly 40mins, whilst I tried to explain I did NOT hire a bike with a 2yr old!!!
This is the first trip in 8yrs I've actually wanted to come home, and I travel about 6times a year.
We stayed at the Sultan on an All Inclusive (AI) deal in March and really enjoyed the holiday.
If you take some time to understand the cultural differences and learn how to say Hello, Thank you and No thank you in arabic then this really is appreciated, more and you will really reap the benefit. We found the staff to be very courteous and helpful and they really couldn't do enough when asked.
The AI deal was ok - the hotel is advertised as 5* but if you class the Intercontinental Hyde Park as a 5* (which it is) the Sultan is no more than a 3*. There was no restriction on drinks at all, however the food quality varied significantly from restaurant to restaurant.
The AI deal for the Sultan allows you to eat in a number of restaurants:
- The Coral; a mass dining hall that has no atmosphere serving a buffet. Food was adequate.
- The Sultan; a nice setting around a pool, however food is served out in the open and due to the almost constant breeze coming off the sea the food is almost always cold. Good place to go for breakfast.
- The Egyptian Restaurant; great atmosphere and great food. You sit on low cushions around low tables, really enjoyed the food and service here.
- The Moroccan Restaurant; didn't eat here but heard good accounts equating it similar to the Egyptian.
There are other places to eat but these were at additional cost, we tried the Mosaic Cafe and had a great lunch.
We paid for some additional trips, in particular the Cairo trip (go by plane!!) was really great. The Pyramids and the Royal Egyptian Museum were fascinating and the guide was well informed and helpful.
The locals around the Pyramids in particular would try to sell you their mother but if you take it with good grace and just say no thank you or "La shokran" they get the message. It can be a bit unnerving at first but it even happens to Egyptian tourists so it really is just a different way of life. Be very wary of the camel rides - the riders tend to tempt you in with an offer of a picture and then chuck the nearest lady in the group on the back of a camel.
A trip to Old Sharm is a good night out and if you go eat at the Sinai Star - very basic, no menu, no beer (available over the road!) but great fresh caught fish and shellfish, you'll have a good time. The locals here are selling everything and it still has a lot of old Egyptian charm about it - unlike Naama Bay which is an appalling sprawl cross of Benidorm and Blackpool.
The diving/snorkelling was excellent and the beaches kept very clean. The beaches were divided into hotels so you can only go on your hotels beach, which I have to say (and I know others disagree) was nice to see - tell you why later. Our beach had a long jetty running out to the edge of the coral, the water was very clear and fish and coral were beautiful.
The biggest thing to be aware of though has nothing to do with the hotel, location or local people. It is the other guests, in particular the Russian/Ukranian variety.
I can honestly say that neither my fiance or I have ever met a set of people who are ruder or greedier. I don't like to generalise as I'm sure we saw the worst of a small % of both countries but they treat the Egyptians terribly and have a habit of drinking themselves stupid, treating the staff like animals and taking more food than they can eat in three meals let alone one - the waste is criminal.
Prior to our holiday when we read reviews of this nature about our Eastern European friends both my fiance and I just thought people were being intolerant but I can assure you experiencing a Russian yelling at an Egyptian waiter "I have more money than you will ever see!" is just awful.
Their ability to offend seemed limitless, we sat on the beach on one day and a group just descended on us as if we weren't there, they sat on our clothes and at one stage I had two people either side of my sun lounger talking over me. Luckily a number of the group should not have been on our beach so the manager asked them to move on, initially this turned into the now usual lies that they all were staying in the Sultan but after a while they got bored and moved on - see private beaches do work!!
However badly they treat the locals they do not take the same tone with Westerners and at times seemed genuinely unaware they were causing offence and apologised (most of the time) when we made them aware.
Be aware also that whilst we were staying there seemed to be a spate of holidaymakers (both Brits and Russians) doing a moonlight flit without paying bills, this does cause inconvenience for others as at one stage all room bills were closed until a credit card or cash deposit had been given. My advice would be to provide credit card No's on arrival and avoid all this.
In summary we found the hotel to be good, clean and the staff very helpful and scrupulously honest and the only let down being the food and the Russian mafia.
It's worth noting that Sharm has a very low crime rate and that when you buy anything barter, when you reach a deal shake hands; this seals the deal and is a sign of respect. It's also worth understanding the people and culture, the Egyptians are very proud people, very hospitable people but also very different. For example toilet tissue is seen as dirty so they tend not to use it preferring to wash themselves each time instead - dont worry though there is always some enterprising person selling sheets to you outside the loo! Similarly every gesture/offer comes at a price - if you're Egyptian you pay this back with a similar gesture/offer at a later date, if you're a tourist you're expected to show your gratitude also but in a different way. My advice is take a bundle of small denomination Egyptian Pounds wherever you go and use them.
Lastly if you smoke, handing out a few cigarettes occasionally, gets you friends for life and great conversation with some fascinating people.
Would we go to Egypt again? Most definitely.
The same hotel? No, there's too much other choice.
Would we go to Sharm again? Yes, the diving is fantastic.
L'albergo più bello che abbia mai visto
Il Coral Bay Domina hotel è un posto molto bello. Il personale è molto buono, le camere molte belle, è un posto che raccomando altamente. Grazie Domina per tutto.
Questo albergo è del tutto non all'altezza delle aspettative. Non ci starei nemmeno se mi pagassero.
Holiday from hell
you only need to read the 1st review on this page it tells it all this hotel is so miss soldwould not stay here if a was paid to
Well basicaly you want a holiday from hell then go there....
this hotel is NOT 5* as one of the workers there said get 5 tiny stars you might get one good star
well where do we start food disgusting hotel pools filthy , food poisoning is a must if you stay there! hidden charges everywhere you go only place you can eat free the food is that bad there the staff wont even eat there chefs own choice use same tongs for cooked meat as well as raw great way to get food poising (as we have had ) GET UPFRADED and Expect a large BILL
what does that tell you
hotel managers even tell you that it is a 3* basic standard hotel staff don't know what all inclusive means you get given 2 vouchers each for soft drinks a day WOW in other words you either pay or dehydrate what more could you ask for nice huh! there are loads of brits out there fuming and wanting to be moved from this hell hole our experience is just unbeleivable i have traveled all over and this was my 6th holiday this yr and i can honestly say if i was given a 2 wk free holiday there i would rather go to prison
and as for them bleeding taf tafs take a cushion with you because to get from one end of the resort to the other is a nightmare and very hard on the bum
ice cream is not free kids club none exsistant really but you do get half hr baby disco get dancing kids.
held hostage untill we paid the bill for this so called all inclusive package its a scam
Oh and by the way watch out for the grids by the pool you could end up woth a broken leg its that bad hotel staff don't care about a thing there all leaving a load left while we were there this hotel is worse then faulty towers and what tops your so called holiday the russians are rude and push in there were over 2000 there and they don't give a dam,
if you do eat in either spices restaraunt or beach bar make sure you check that your meat is cooked and you get in there before the russians do nothing is ever left you would think they were starved
this complex is way to big and none of them can manage it correctly no one knows what is happening in one part to the other
if you drop a glass be prepared to have it stuck in your foot they don't like cleaning it up we witnessed a waiter drop some glasses and not return to clear it up a customer cleaned it up best he could asked for a cleaner and had shoulders shrugged right by the kids pool we witnessed a 60 yr old english ladies sunbed collapse by the pool and the towel man just put it 2 one side and let someone else use it, we asked for a towel by the pool and got given a dirty one and if you lose your suitecase be prepared to look around egypt for it by yourself reception can't be botherd to help you
expect nights without hot water and don't go by the pictures on the web of how the hotel looks its not like that at all. you do not get a bath in your room your mini bar consists of 1 can of coke 1 sprite and 1 bottle of water 1 orange a say don't expect your room to be cleaned just your bed made after 7 days of cleaning ours we asked them to clean it they came back with a dirty cloth and fresh airspray says it all well go to this place at your own risk .........
Nice location shame about the restaurants.
We stayed for one week on an All Inclusive basis in the Sultan Hotel (which is one of the five hotels within the Domina Coral resort complex).
Our rooms were large and clean, with a fridge but no tea making facilities (even though the Sultan was two grades higher than the basic (Oasis) hotel). The adjacent pools and bars were fine and relatively quiet, except when some of the other guests (from the eastern bloc) decided to have drinking sessions.
The Sultan restaurant was only open on mornings and evenings, lunch was in the main Coral Oasis restaurant (very large and similar to a boarding school dining hall). Generally, the food at both restaurants was of an acceptable standard, we had no 'tummy' problems, we generally ate the salads but only those without any form of meat or fish included within them, drank bottled water, etc. As we were in the Sultan, we had the option of eating at two other restaurants (the Al Wadi fish restaurant (set menu only) and the Al Tahine (Moroccan style again with set menus). Other bars and restaurants were on a pay basis. 'All Inclusive' did not mean that you could get drinks or food at the other beach bars or restaurants and it proved to be somewhat limiting.
As the complex is so big, they provide a shuttle bus (Taf Taf's) these are very good as it is very tiring, walking around the resort in the 30 degree heat.
The hotel grounds were well kept and the general impression of the state of the buildings etc was very good. There are two jetties, which have rafts at the ends enabling swimming over and around the reef, ideal for snorkelling.
The staff were generally very good and on finding that we were British, tended to be friendlier and very helpful.
However the resort was definitely not a 5* as advertised but it was good value for the price we paid. I suppose if you pay the 5* prices and go to the Prestige or Kings then it is 5* but the Sultan was probably a 3.5* and the rest definitely 3*.
My thoughts about our friends from the eastern bloc have been already stated below and we would not go back because of their behaviour.
The airport at Sharm Al Sheikh is one of chaos and bedlam, we flew back to Gatwick and the departure lounge is just one big hall with 8 or 9 gates, but no separation of passengers for each flight, hence when they call for Gatwick passengers then everybody wants to get to the gate.
We had a situation of being called to the gate and then watch a planeload of Austrian tourists be called in front of us for their plane, when we got the bus to the plane the driver took us to another Excel flight but which of course was full! When we eventually got to the right plane, I found out that the crew had been waiting for 20 - 30 minutes for us to appear, so we left late (normal apparently) but got back to LGW 10 minutes before our scheduled arrival time.
Das beste Hotel in dem ich je gewesen bin
Coral Bay Domina Hotel ist ein sehr schönes Hotel. Das Personal ist sehr gut, die Zimmer sind nett. Ich kann es nur empfehlen. Vielen Dank Domina für alles.
The best hotel i havn't seen
coral bay domina hotel is a very nice place
the staff is very good
rooms are very nice
its a place that i very recommanded
thanks domina for all
TripAdvisor Reviews Domina Coral Bay Sultan Sharm El-Sheikh
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