Coco Palm Resort
How has this resort rated in the past?
- Free High-Speed Internet
- Room service
- Swimming pool
- Wheelchair accessibility
Historical Traveler Reviews Coco Palm Resort Gros Islet
Great Location and great Staff!!!
I stayed at this property in October for 3 nights.
The property is great!!! The location is perfect if you want night life, beach and shopping.
The hotel staff was wonderful, after I checked in they walked me to my room and waited at the door to make sure everything was satifactory! The staff greated me everyday by my name and asked if there was anything further they do for me! The staff went above and beyond to make sure my stay was great!
The restaurant was nice, all outdoors...very tropical..good food!
This is a great property for families who may be traveling to St Lucia for a wedding and honeymoon couple is staying at one of the Sandals resorts...
Overall I would stay here again, it was great!
West Indies Gem
Everyone who travels can relate to the moment: the moment where the 4AM alarm wakeup, the bad airport food, the dragging the bags through a tiny airstrip airport, negotiating the taxi, the taxi drive through unfamilar country, etc; THE moment it all fades away...you are alone in the hotel room that took you 14 hours to get to-
Sometimes it's a disappointment and sometimes it just Rocks-
As the bell boy shut the door of my room at the Coco Palm, I opened my French doors to the view of the pool and to the live regge music playing below- I could even hear the music as the rain shower showerhead poured over my tired body. (this moment Rocked)
Checkin: Kind of, no, VERY confusing. There is no checkin desk. You walk into the lobby and there is furniture all around the room, and you are very confused. I stood around and wondered what to do for about 5 minutes. A fellow came by and told me to take a seat and walked off. I was tired and confused and hungry. I got my confirmation information out and gave it to a female employee who was walking through the room and she disappeared. Another 8? minutes goes by, I wonder what is happening. The fellow comes back, and tells me to relax, 'every ting good, going to be fine'...I am getting impatient and he goes into an office and after a while longer comes out with a key.
More confussion about who was taking bags, I was starting to get upset, and just wanted to go to my room, and a female and male employee took me (finally) to my room. After they left, I had my
Showered, went down to the restaurant. It's a great West indies style open restaurant, with sweeping white curtains and British colonial furniture. Had a salad, (good) and a glass of wine. Wait staff was good. Had drinks at the bar. It was empty, except one other guest. Nicholas made a great margarita, and was fun to chat with. Natasha was great and they made me feel welcome. In fact in general the St.Lucian people were warm and took care of you.
Great West Indies style, loved the furniture, the tile floors, and the french doors to the balcony. OOPs, no balcony really, you can just stand in the opening to the window.
There is Wifi in the room, which is great!
Overall: Great hotel. Would stay again.
Check out was almost as bad as checkin. This was the only negative. They REALLY need to get organized with regards to management. I sat in the lobby with a lot of people who were impatient and cranky. At least if there was a desk, you could see what was going on, instead of just sitting out in a lobby wondering. I think that they should create a front desk at the opening of the office that staff disappeared into. (and have it manned).
Coco Palm saved my holiday!
We were moved to this hotel from the Almond Morgan Bay, due to it being incomplete. The Coco Palm is very simple bit very pleasing. Food was good, nice swimming pool, nice staff. Only a 5 minute walk from the beach, This hotel is a very good 3-4*, very pleasant. I think it only has 70 rooms or so, but they are really nice.
Relaxing Coco Palm
I was a guest at the Coco Palm from mid October to mid November 2005. I have stayed in many hotels and the Coco-Palm is one of the nicest. It is the fabulous staff that make it such a pleasant place. Although everyone was great, some of the ones who stand out in my memory are Aldrich at the desk, Miss Lynch (Cheryl) with security, and hosts Elina, Vikki, and Sylvia who made me feel right at home. The cleaning staff was professional and friendly. My second floor garden view room was always clean and neat and comfortable. The next time I visit St Lucia I will gladly return to the Coco Palm, and I am recommending it to everyone who asks about my trip.
The food at Ti Banane is excellent. The Lobster & Shrimp was my favorite dish. The breakfast buffet was well presented and the Kreole breakfast was a taste of the island. The restaurant staff day servers Jackie, St Croix, Matthew and Ezra and evening servers Gilbert, Hester, Mataniah, and Sean were all above average.
The Coco Palm is new and although work was being done on pathways and parking lots the grounds were kept tidy and beautiful. The pool is delightful. The beach is a short walk away.
I had a car during my stay which enabled me to explore many destinations but I don't recommend driving in St Lucia. The cars drive on the left, the roads are narrow and twisting and frequently steep and dangerous. Taxis are a much better option, and tours are more informative than exploring on one's own. I took a boat tour down the west side of the island and really enjoyed it.
Because I chose the Coco Palm, my vacation was the restful renewal that I was seeking.
First Class Hotel
My wife and I spent a week at Coco Palm, Rodney Bay in November 05 and can highly recommend this hotel.
Everyone else has mentioned how great the staff are and they really are fantastic. Very friendly, always willing to help.
The hotel is also new, so all the fixtures and fittings, quality of the bed, bathroom (fantastic "rain drop" shower head and second attachment for the ladies who don't want to wash their hair!) are superb. You cannot fault it. I doubt the other resorts that have been around a while can match the quality of the Coco Palm.
A flight delay on the way back meant we had to stay at the Bay Gardens for one night. Although this resort had good reviews from other travellers, they cant have stayed at the Coco Palm when describing Bay Gardens as "First Class". We got a suite for the night and in comparison to the Coco Palm standard room, it fell short. The quality of the bed (bit uncomfortable), AC (Fan and AC a bit noisy), cleanliness of the bathroom, quality of the shower cannot compare to the Coco Palm.
So like another reviewer said, forget all those other major resorts like Sandals, Rex Papillion etc, Coco Palm has all you could want at a fraction of the price !!
Brilliant's an understatement!
My sister-in-law and I recently stayed at the Coco-Palm resort in Rodney Bay, St Lucia. We had a whale of a time. I have absolutely no hesitation in recommending this hotel whatsoever.
I am a seasoned traveller. I have visited most of Europe, North America and a few other islands in the caribbean and I'll tell you straight...the staff at Coco-Palm were second to none.
From the moment we arrived we had exceptional service. From the cleaning staff to the hotel manager, their customer service training is excellent.
The continental breakfast is great but I enjoyed my creole breakfast wanting to have as much local food types as possible.
There is an all inclusive complex 5 minutes away on Reduit beach and most of their guest that I invited over to Coco-Palm wanted to exchange hotels. I really didn't mind walking the 5 minutes it took to get to the beach. The rooms are quite spacious and everything we asked for we were obliged with.
Forget Sandals and all the other well know hotel brands. I'm not saying that they are not good but what you find is that you end up staying on the complex throughout your holiday. Coco-Palm has the service levels expected from a 5 star hotel and the accessibility to local restaurants, events and services are at your fingertips.
I'll definately holiday there again!!!!
Staff was great at coco palm
coco palm as a hotel resort is great. staff was very frendly and alwas aiming to please. hosts sylvia, vicki and anna were great! my husband and our adult family members vacationed 10-29-05 to 11-05-05. i have much to share with trip advisor members.
first about coco palm... no complaints. the staff were so nice and we felt comfortable there. they were even able to set you up with tours or excursions. nicholas at the bar was fun to chat with and he would occasionally come find you at poolside and give you some good laughs.
restaurant staff was excellent. it was like being at a top notch restaurant-even at the free breakfast with was your regualr continental plus some sliced fruits-nice.
the rooms were clean and well house kept. something about this hotel. i get the impression that they want to make a good impression on the guests. the hotel owner was out and about and i didn't know who he was until afterwards but he carried a table on his back to us by the pool so that we could have an umbrella. he seemed very genuine. the entire hotel staff seemed to know how to cater to visitors and delivered a level of service that i thought was remarkable considering some of the bad experinces that i've had. there was always a yes and a smile to any inquiry you had. you were always greeted and they knew who you were and always asked if you need anything. they were just nice. the majority of the poeple of the island were very nice overall.
so i definitely recommend this hotel to anyone without any question if youre going to st lucia.
other good things.
we took a snorkeling trip with the helen dive company located at marigot bay. that was an excellent trip with very down to earth staff -served with a surprise lunch on a nice boat. i would recommend them for snorkeling or diving. we snorkeled but there were few others scuba diving and getting certified.
we snorkeled at anse cochon. by far the best snorkeling with the best corals i've seen. so colorful it looked fake. must go there if you like to snorkel.
we went to pigeon point to snorkel but the visibility was bad the day we went. you can get to a nice little segment of a beach next to the sandals resort and use the beach there. there are also some horse back riding tour people there who have their horsed jst tied anywhere, they were cute. we fed them bananas.
which brings me to my other topic. st lucia. there was very little to research about this island. only one book at the book store. the book was not objective in my opinion.
my objective review of the island comes with having travelled about 10 other cariibean destinations.
my family and i like to travel places. that means that we rent cars and we tour around on our own for the most part. i guess if your resort people then this would suit you fine. but for those that are like me... here is the list of my cons.
1. driving is the dreadful. the roads are up and down and windy and full of pot holes. i would consider them dangerous at some some spots. i don't mind driving on the other side ofthe road but there are no lines int he road and on eaith side of teh roads, there are trenches that serve as the islands sewer and run off ssystem. can be dangerous if you go too far on the road and some areas, there was sewage smells. also, the vehicles in st lucia seem to suffer exhaust problems. i found myself constantly behind a car or truck that was spewing out black exhaust and it was unbearable to have to have the windows down and a/c is not going to keep an entire car cool. also of you suffer from motion sickness, the roads will get you.
2. cost. i don't mind paying for things. i certainly didn't mind the great rates for coco palm but souvenir shopping was not the greatest of picks. everything seemed to be overpriced. mugs that were $8-10 US for example. and there is not a big varitey of things to get. we did go the the markets. i cannot stand vendors that constantly nag at you to sell you someting. not quite as bad a mexico but pretty close. the things there were overpriced. i think they try to pull one over on you there. for example a big bottle of hot sauce they say is 10 us. i happenned to visit the grocery just the day before and saw that they had the same bottle for 9.75 EC. which is roughly a little over 3.50 us. i wasinsuled so i walked away. then they ask you what you would like to pay for it. or they want to give you a buck or two off. i don't know why vendors try to take advantage. it was just annoying. then there was another vendor who tried to take advantage of the rate conversion. i was going to get a t-shirt for 7 us. which is 17.50 ec. when i gave her a 20 ec, she said it would be 25ec. i ventured on and found a couple decent vendors who i ended up bying a few things from. but i can tell you when you ask a price and they walk towards you and hold the item your asking about, they are stalling to see how much they can get out of you.
oh yeah about the cost thing. so you have to get a drivers license for 21 us when you rent a car. dont mind that but they just had you pay it to the govt and all you got was a receipt. didn't seem to me like a legitimate license. the rental car was a rip too. over 500/wk for a car that is not well equipped.
then when you leave you have to pay a departure tax. there's service tax of 10 % at restauarants. whick i could never get a straight answer if that's supposed to be a tip or not. i jsut tipped extra if i liked the service. but the island is just full of taxes and service charges for a whole lot of nothing.
and when we went to the beach near pigeon point we wanted to eat and there was a restaurant in the pigeon int national park. entrance was 5 us. which isn't bad but we had the family and it was as if we paid 5 to eat because after we ate, i asked if we could get a stamp or come back the next day to explore the park since all we did was eat. before i could finish saying that, the park person told me that i haev to pay everytime i come and that even if i was onlt there 5 minutes, i would have to pay again. not so nice there. there is a small beach area in the park with shade and beach loungers so i guess you could pay to use the beach there.
3. bad people.
forthe most part, people were nice-expecially at the hotel. but when i i would travel alone with my sister and mom without my husband, we would get harrassed by men. we also had a lot of beggars bother us.
4. dirtiness. the island is dirty. there are open sewer systems, trash along roads and roadways leading up to hotels. reduit beach is not very nice. there were flies where we visited and noticed the hotel behind it had their run off just emptying out onto the beach it was moldy and nasty and just exposed. the beach did get a little nicer where the beach chairs were. but i wouldn't consider it the best beach on the island.. there were cockroaches visible at some stores at the rodney bay mall.
5 jump up not as nice as what the reviews say.
we went to gros islet and looked forward to it our whole trip. we were looking forward to the seafood.
maybe anse la raye has a better one but his one was on a street- couple of food vendors out but hey had their seafood already cooked and out for sale. we didn't feel comfortable eating or partying in the streets when it was dark and there were al ot of people just getting drunk in the streets. there was a lot of yelling going on too that made us feel uncomforatle. so we left.
6. eating not as great as the review. i was looking forward to eating seafood there. i only had a couple of good meals. the coal pot is very delicious, had good prompt service but i didn't think it was very local but rather catered to us travellers so it was a safe good choice. teh half lobster was excellent.
i also like the lime for a quick lunch because they have all their food already prepared. you get a meat and 2 sides for 13 ec which is very cheap.
other than that, everywhere else was a disappointment. we went to cafe claudes in rodney bay once for dinner. it took us over an hour to get our food. we asked for ice waters and teh waitress never brought us any ice even though we asked 3 times. we also asked for lemon for our waters and she said she was out of lemons even though many of their fish entrees were made wtih lemons. food was mediocre. nothgin special. the waitress was rude and it was expensive.
my other restaurant complaint has to do with memories of hong kong also in rodney bay. this is not chinese food. i am an avid chinese food lover and i know there are all different types but i've never had anyhting like this. you haveto pay 7.00 ec extra for rice. an entree doesn't come with rice. also portions were on appetizer size plates. way overpriced for this garbage. and they didn't have egg rolls. what chinese place doesn't have egg rolls?
need i say more?
oh the italian ice cream shops were a nice little treat in the evening. next to pizza pizza in rodney bay.
about restaurants, other than the coal pot and the staff at coco palm, i think the island people are all on slow time. it takes so long what i'm used to having done efficiently. it can get aggrevating when youre hot, tired and or hungry.
i think that's it. the island is very raw and native. it was not what i expected. the island can be very beautiful but it think the govt has a lot of cleaning up to do before i would go back. but if you decide to go, coco palm is our place.. they were fantastic in every way and you would feel like you're staying at a exclusive hotel the way they treat you.
the hotel is adding a spa and adding onto their already new facility. the pool is large and nice. the swim up rooms are kind of off to theside ifthat's what you prefer. 9we thought it was off the main pool so we didn't get it but after seing it, it is kind of private)i wold recommend the pool view. the garden view is backed u to other properties. not much to see. the pool view paces teh pool, the restauarant and bar area and coco kreole. it's not noisy at all as some of the reviews on coco kreole suggested.
Lovely St Lucia
My husband and I spent a week here from 14-21/10/05 and had a lovely time. The 'tweaking' of the facilities mentioned by other reviewers was still ongoing at the time of our visit - the fountain outside reception wasn't working, the walkway to Coco Kreole was being re-paved, some rooms didn't have patio furniture etc. but as mentioned previously none of this detracted from the lovely hotel, excellent staff and great location.
We originally booked a garden view room but unfortunately at the moment there isn't really a garden or view to enjoy. Outside our room was just a patch of very bare grass and a wall so we asked to be moved to a room on the other side of the hotel that overlooks the pool. The hotel were very accommodating and duly moved us but we did have to pay around an extra US$25 per night for this - I would suggest booking this in the UK as on Expedia the difference was only about £4 per night.
Having said that, all the rooms were lovely - 6ft wide bed, dining table and chairs, easy chair, fan and air con, lovely bathroom and all exceptionally clean and well maintained by the daily maid service. The staff were also fantastic - really friendly and very helpful - Nicholas and Junius in the bar were a great double act and made us feel extremely welcome. When one of the staff found out we were celebrating our wedding anniversary they promptly arranged for a beautiful display of flowers and a bottle of wine to be sent to our room which was a lovely touch and greatly appreciated.
The restaurant had a lovely setting but currently the evening menu is a bit limited - apparently they are working on a more extensive menu but at the time of our stay it was around 5 starters/6 mains/5 desserts - the lobster and prawn in coconut curry sauce was worth having though! In the Rodney Bay area there are loads of other restaurants but be prepared for fairly American food with steak and lobster featuring quite highly.
One thing I wasn't too sure about at the hotel was the lack of a front desk - this is something the hotel prides itself on but in actual fact it seemed quite awkward to us. Details I read prior to going said that each floor has it's own host but if they did then we weren't told who they were. If you had a query you just had to kind of hang around in the lobby area for someone to return there - they told us we could always call from our room but I prefer speaking face to face with someone. Also checking out time was quite odd with loads of people milling about, no way of any staff knowing what order they should be served in and every time they needed something (a print out or to process your card etc.) they had to disappear off into an office. It wasn't particularly bad but not particularly great either.
The land and sea tour which we booked through the hotel was a great day out - US$110 each it included a bus tour of the island stopping for some great views, a tour of the botanical gardens and diamond waterfall and the extremely smelly volcano, buffet lunch in a restaurant overlooking Soufrier followed by a catarmaran trip with free rum punch or beer, snorkelling and more sightseeing. Definitely worth it.
Overall we had a lovely, relaxing holiday and wouldn't hesitate to recommend this hotel to anyone.
An excellent new edition to Rodney Bay
The Coco-Palm is a new Hotel connected by a walkway to the original 'Coco-Kreole' so the benefits of the bars and restaurants of the Gros Islet area are equally as applicable to this hotel also. Make no mistake, the Hotel is so new that the final touches are still ongoing. On our arrival date of the 30th August minor work was still being done to the water feature outside of reception and a number of rooms were obviously in the process of being fitted out with furniture etc. (This was only apparant because the room doors themselves were open at the time, and not because there was any 'construction noise' attracting attention). I suspect by the time most people read this review much of the detail may even be completed. Our room was a ground floor 'pool access' room which is one of 5 to have private access to the very large pool(shown in pic). The room was well fitted out with an extremely comfortable bed/TV/stocked fridge/ceiling fan, modern coffee maker etc. and an a/c that was so efficient you felt there would be ice forming on any glasses of water you left lying around too long. No bath(tub) but a twin shower(with seat) and plenty of hot water. The pool itself is quite large but be wary of the footbridge that crosses at the narrowest point. As a swimmer there is barely room to go underneath without catching you head on it. Gardens are still in the process of being stocked, several mature palms have also been planted and though they are visibly 'new' I suspect that the year round growing season will ensure this doesnt last long. Continental breakfast is included and served outside in a covered area next to the bar which is also used for evening dining (which we didnt make use of).
I would have no hesitation in recommending the hotel to others. Like its sister Hotel the staff here are very friendly and several have moved from lucrative positions in nearby Sandals resorts (Including the hotel manager), so there is no lack of customer service experience. If you want the best rooms and still have access to the Rodney Bay area for bars and restaurants, there really should be no reason to go anywhere else.
I judt came from ST lucia, stayed there for 8 days, sep 01-2005 and it's my third time this year, love the island, and love the locals. ...
I stayed at Coco Palm, in Rodney bay, it's been just built, couple of month ago, the hotel itself is quiet, yet is at walking distance from everything, the restaurants ,the post office, the banks, the mall, and the best of it all the clubs and the bars, all just a step away, and the beaytiful reduit beach, across rhe road, you take your towel from the hotel and once you there,you can rent your chair and umbrella for the day,there is some resorts on the beach, you can use their shops to buy drinks and snacks or you can enjoy lunch ,watching what's going on the beach..... water sports are available there too ....
Coco palm and coco creole, are running by the same family, and open to each other, you can use either pool, the staff are very helpful, friendly,and do anothing to make your stay enjoyable.....it's not an all inclusive but why you need it, if all the restaurants are around it...
the hotel itself was quiet at this time of the year, but the week ends, Rodney bay street came alive , the bars and clubs are full with locals and travellers from around differents resorts which most of them are at a walking distance, we had a blast and party till the morning.....
the food is very good , the continentale breakfast buffet is included , we didn't eat all the time there, we wanted to go around and try different restaurants, which most of them are pretty good....if you go all the way down the street staight to the end ,to Eagle nest restaurant, you get the special for drinks buy one get one free, the bar is on the water, and the restaurant too.
We took the helicopter back to the airport, it was breathtaking, it save us from one hour plus drive,the front desk receptionist will be glad to book it for you. the day of your departure your luggages will be picked up earlier, and later depend when your flight is they will came and pick you, it cost 105.00 U.S dollars per person and take 20 mnts, you have to try it..
Even it's the low and rainy season,in the Caribbean, the weather in St Lucia, was beautiful, hot ans sunny , we had few showers most during the nights or the early morning, rarely during the day, and if it rained it's was just a passing cloud.... I Will go back again next year to the jazz festival in APRIL or the carnival in JULY..
TripAdvisor Reviews Coco Palm Resort Gros Islet
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