The Cliff House Resort & Spa
How has this resort rated in the past?
Historical Traveler Reviews The Cliff House Resort & Spa Ogunquit
Do not do it!!!!!
After being recommended highly by a friend, I recently stayed for one night, and wish we saved some money and stayed at a B+B. After checking into a very pricey room that stunk of cigarette smoke and room deoderizer we compalined to the front desk. The manager offered an upgrade, but FOR A FEE, was rude and unhelpful to us. Upon returning home, I wrote a letter to the owner-Ms. Weares, complaining of poor customer service, and received back a rude and unaccommodating response. For this price, I expect more than a pretty view. Where is the customer service these days???
The Good, Bad, and the indifferent
The Cliff House Hotel and Spa combines an excellent, fully equipped Spa (brand new) and an older hotel inferior in most respects to a standard Days Inn.The Spa is well-staffed, beautifully equipped, and the Spa building incorporates large hotel rooms that are adequately furnished, but come with a magnificent view on the ocean side. The land side overlooks a parking strip and some decrepit properties.Hotel services range from poor to non-existant.Hotel rooms in the older building (the Cliff House) are small, cramped, and smell. Housekeeping is minimal.The dining room also has a great view and, in the evening, a menu with some inventive touches. The wait staff is poor to ignorant. The breakfast buffet is standard motel style.One can attend the Spa while staying elsewhere, but be aware the Cliff house is on a nrrow, winding road mid-way between York and Ogunquit.
Second visit and no more returns
This was my second visit to The Cliff House. Last winter my husband and I had a tremendous stay and so this return was a girl's 40th bday bash.
Needless to say, we were disappointed. Upon our arrival, we tried to make a dinner reservation. The young lady that tried to help us could barely speak english and went on to say that we had 30 minutes to eat our dinner and give up our table. Taboo #1. We were later greeted by this same young lady, aka the cocktail waitress. Our food arrived 1 hour later as we were leaving thinking she had forgotten us. We were observing her and really it is a shame that no one camer to her rescue.
Our room could have been cleaned a tad. Coffee on the wall and base boards needed cleaning as well as the overall wall conditions. Our grand finale....a half hour wait to be seated for the brunch of which had been raived about. I was disappointed. It was just par and the wait was uncalled for. We were hotel paying guests who had to wait in line.
Just left a bad taste in our mouths. The Inn had gone down hill since my last visit. Such a shame as we were going to make this an annual trip for our family.
The views are amazing but everything else is pretty mediocre considering the cost. The rooms lack character, I have seen better rooms at a Holiday Inn, and the bathrooms are reminiscent of the ones you see in college dorms. Some of the service staff were unpleasant and unwilling to go out of their way to help you. We witnessed the maitre d at the restaurant virtually drive a guest to tears because he objected to her standing by the entrance in inappropriate attire. She was in fact attempting to get some dinner for her husband who couldnt come downstairs as he was recovering from a recent heart attack. Overall, this place feels pretentious and not welcoming. People running it and the spa behave like this is the Ritz Carlton and you should feel honored to be a guest there. However, they clearly dont have a clue what upscale service entails.
Take the Good, Take the Bad...
We recently got back from a great trip to Maine and would recommend the Ogunquit are to anyone. The Cliff House, however, leaves A LOT to be desired. For the price this hotel/spa simply is not worth it. My wife and I arrived at "The Ledges" section which as someone already mentioned was an expensive Motel 6. After clearing spider webs and shooing flies we asked and were moved to a slightly better room with a great view but in serious needs of repair. The views were stunning, the food magnificent, service great, but this sport is simply not a luxurious spot. We have our plan for our return trip: stay in one of the many beatufil B and B's in town and drop by the spa and pay the $10 to sit by the spa pool and eventually get a massage, Word for the wise- save you money for the lobster dinners and a good bottle of wine and stay elsewhere.....
Do not stay there! The view isn't worth it.
My family were "guests" of the Cliff house recently, and were stunned by the poor service we were treated to at the "resort". When a mistake had been made and were placed in a room with 2 double beds, the only room they could find with a king sized bed was in the basement. I had to carry our luggage down a flight of stairs to get there. Yes, the view is nice, but how about being greeted by a tip envelope for the maid upon arrival? I also have never been to a hotel (or motel for that matter) that asks to you pay upfront for your stay. Of course, when you check out, they add the tax and "maid service" charges, so that the upfront cost doesnt cover everything. At a resort that charges rates similar to the Cliff House, you may also expect a concierge who can help with reservations, or a tennis court that isn't under lock and key, or cracked. Unfortunately, the Cliff house consistently showed itself to be below even the lowest expectations. All in all, we loved the Ogunquit area, and plan on going back. If you ask people in town though, they'll agree- the Cliff House has notoriously bad customer service and is inconvenient to everything that makes the town walkable and enjoyable. Save youself the aggrevation and the money- stay in town, and away from the Cliff House.
Nice view, but not much else
We were quite disappointed with our stay at the Cliff House. We paid over $200. a night for a room that was on the level of a Motel 6. The furnishings were cheap and old, the bed uncomfortable, the bathroom too small to turn around in. The first room we were assigned overlooked a construction site at the hotel, with the noise of jackhammers. We asked for a change and 2 changes later we just accepted that there were no good rooms to be had. We did have somewhat of an ocean view. There is no usable beach at this hotel, even though it is oceanfront. It is extremely rocky down to the shore. It is pretty to look at though. If you want a sandy beach, go closer to the town of Ogunquit. We found the people running this hotel to be extremely unfriendly.
We had an absolutely breathtaking view from our clean and spacious room. The grounds are lovely, but the family pool area leave much to be desired. The "resort " pool area for adults, over the age of eighteen ,are new and well cared for. We were not told that there was a childrens' menu as we signed up for the meal plan, so we paid full price for a ten year old. The front desk employees were efficient, but not very welcoming. We will visit again as the views are unbeatable.
I've stayed at The Cliff House. The hotel is gorgeous and in a great secluded place. But, there are rooms on the right side of hotel that are not as up to date and beautiful as left side of hotel. Definitely get a room on left side and try to get a room a few levels up. I stayed off season and did not have a problem finding a room at last minute but I'm sure the place books up well in advance.
Although the views are breathtaking as you walk the grounds the "resort" itself is mediocre at best. After checking in we found ourselves in a room that was dark, musty and was obviously a smoking room. The wall of glass looking out over the ocean was very dirty and diminished the view. When asked if anything else was available the front desk simply said "there is nothing we can do." Note of caution... do not give credit card number as they absolutely will not refund or credit your stay!
TripAdvisor Reviews The Cliff House Resort & Spa Ogunquit
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