Clarion Resort Fontainebleau Hotel
How has this resort rated in the past?
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Historical Traveler Reviews Clarion Resort Fontainebleau Hotel Ocean City
Reliable Old Friend
Have stayed at the Hotel facility at least once a year since the days when it was a Sheraton. Now, we always stay in one of the associated condiminiums in the building next door...the Marigot. We still have use of the facilities at the Clarion and have always found the facilites to be user friendly with personnel who are usually very courteous. I must admit that at the time of our last stay I was not overwhelmed with the customer service provided by the front desk staff. I am just not sure that I can tell you exactly what the problem was. I just did not feel welcomed by them. But the condos are nicely appointed; clean and welcoming. Room service from the hotel is available in the condos and they are just the very best. The food arrives quickly and is hot and tasty. The ribeye sandwich is worth every cent! My family and I will continue to return for our at least once each year trek. I would recommend this hotel to anyone who wants a relatively quiet respite at the ocean.
Great for the off season
We stayed here March 18-20, 05. This is our 3rd stay in about 6 years. We like this hotel because of the dinner & breakfast buffet at Horizons, a gorgeous restaurant that overlooks the ocean. It is important to note that during the summer months the buffet is moved to a conference room (boring!!) to accomodate the large numbers of people. We had a wonderful, relaxing weekend but I will give this room just an average score. I feel like our "off season" deal was pretty good, I would never pay the outrageous "in season prices". Here's why: 1) none of the rooms are direct ocean front. You can look at the ocean from an angle, but it's not the same as being able to "pan" your vision north to south up & down the beach. 2) The room was clean & comfortable, but VERY average. It was definately not worth the $359 per night rack rate advertised on back of the door. 3)The balcony is a 1 or 2 person standing room only. No chairs, no table, and no room to move a chair there. I enjoy sitting out on the balcony with coffee and watching the sunrise or having a cocktail in the afternoon and watching the people and dogs on the beach. The hotel ammenties were quite nice and well kept and the entire staff was very friendly. I hope that the arrival of the Hilton suites next summer will bring down the prices of the more "average chains" to a reasonable level. Either that, or they'll have to do some serious room renovations in order to compete.
Pros & Cons
We were guests at the Clarion Fontainebleau over Thanksgiving weekend 2004. Experience was both positive and negative. Positives: majority of staff was very friendly and helpful; convenient parking; reasonably clean room; attractive furnishings; attractive dining room; nice little bar; excellent bartenders.
Negatives: hair dryer worked once, then never again; one of two phones in room broke down; one hostess and one waitress in the dining room were obnoxious; 40 minutes to get a barely-warm English muffin in a practically empty dining room? But having the waitress slam it down on the table after being asked to toast it some more was a nice touch! (Although it was hard to believe it ever got put back in the toaster.) One hostess made us feel like the hotel was there for her and we were intruders; she was not at all welcoming or even professional. Another one told us "hang on" when one member of our party mistakenly thought we were being motioned to our table. The slang was unprofessional and sounded rude.
Hotel room: bathroom facilities in room were awful. We needed a room and bath that was accessible by someone with a handicap. We expected a walk-in shower - - with doors. (Never dreamed we had to specify doors!) We got an open shower (NO DOOR!) and with only a HAND-HELD sprayer with which to shower. Shower floor was too slippery and tilted to be safe; water went all over the bathroom trying to shower and control the hand-held sprayer. Toilet paper was wedged between handrails on toilet and wall and was very difficult for anyone - - handicapped or not - - to access. We will not stay there again because of the bathroom since the hotel offers only tubs or doorless "showers."
Spa is tricky to get to. At least we never found a nice private direct route from our room.
If you aren't disabled, and you don't mind lots of dogs (they allow pets) - - and we loved seeing all the dogs - - then you probably will enjoy staying there. Just don't expect true luxury. It's probably actually more a 2.5 AAA diamond hotel; not 3-diamond as listed.
Hurricane Isabel introduced us to a new friend!
Hurricane Isabel came through Maryland last year and our neighborhood had no power.Hubby said that we needed a break anyway, so we all including our 2 girls and the family dog headed for the beach.We call earlier on our cell phone and made reservations at the Clarion.Not too many places that would take dogs in.We couldn't put our black lab in a bording kennel because of the last minute notice.Anyway when we arrived we were greeted with smiles by the people who work there and the people who were staying with their dogs.We were on the floor with other dogs, but once you closed the door you could not hear them.Our room was beautiful and clean. We had a view of the ocean, the buildings and the bay! Simply breathtaking!Oh my and the restaurant in the hotel was lovely.And the head chef who cooked our breakfast was friendly and he wished us well because of the Hurricane.The hotel is clean,well decorated, and the price is reasonable.We will be staying again with our dog.I could go on and on, but I have said too much already.Try it for yourself!
The Clarion is a nice Hotel. We had a nice room with a view of the ocean. I have few things to point out.
(1) The balcony was very small. A chair barely fit on the balcony. Don't stay here if you plan on spending any time on the balcony.
(2) the water pressure in the shower. It wasn't very good
(3) If you are going to Ocean City to enjoy the boardwalk, the Clarion is very far North. We didn't know our way around and chose OC without doing much research. The traffic makes the ride from the Clarion to the boardwalk a real commute.
(4) A gift shop that sells postcards but no stamps.
(5) The breakfast buffet is not worth the money and the long wait. The buffet tables are poorly organized creating a very odd traffic pattern and very long waits. The hostess seemed frazzeled by the crowd and was a bit snippy.
(6) Super expensive
We stayed in the hotel with our two year old. We wanted a balcony for the evenings when she was asleep. I learned my lesson (not Clarions fault) to ask more questions before paying an outrageuos price.
Next time we will stay closer to the boardwalk in a "no name hotel" and spend far less money.
We loved OC and we can't wait to go back. It is a great beach for families and the boardwalk was great.
Positives on the hotel: excellent indoor pool, friendly staff, good dinner buffet, clean rooms, nice beach.
I really can't 'review' this hotel since we never stayed there. My critique is of the shabby treatment I received over Easter weekend this year. The hotel had adverstised on the internet an Easter weekend special. When I called, the reservationist had no idea what I was talking about. I checked again on the net and called back and asked to speak to a manager. She was aware of the special took my name and then to apologize for the mix up said she would waive the normal nightly pet fee since we were bringing our dog. On the day of our arrival the front desk had no reacord of our reservation and the snide clerk said 'only I can waive that fee and I never do'. Of course my mistake was in not ensuring that I had a confirmation number or the woman's name. So there we were stuck in a town that has few pet friendly accomadations. Luckily we found an 'old' reliable and although it wasn't luxurious, we saved $250 and still had a nice weekend. By the way, the clerk at the hotel we did stay at told us that the Clarion is known for losing reservations!!! Very poor customer relations and I look forward to telling anyone I can what a lousy operation it is!!!
Average hotel, nice view
We stayed at the Clarion resort this past weekend and we had a good time. The room was clean, and the cleaning staff did a good job of making sure it was cleaned every day, not spotless but passable. The restaurant was o.k., had better food and service at the bar. The pool bar that was advertised never seemed to be open when we were around, it would have been nice to have a drink while the kids were in the pool. We had breakfast one morning in the restaurant and were given dirty silverwear to use and the waitress was extremely slow in getting our drinks and taking our orders. My son just wanted a bowl of cereal for breakfast and there seemed to be some confusion over whether or not we should order it from the menu or get it ourselves from the buffet. Finally we were told to go up and get it and the waitress announced that she wouldn't charge us for a full buffet for him, like she was doing us a favor. It was an o.k. stay could have been worse. I don't think I would stay there again though. Next time I want to be closer to the boardwalk area. There are a ton of better restaurants in the area than at the hotel.
Clarion...Great view and location, but nothing else.
Stayed in May 2004...The View was fabulous...oceanview and bay from room. Location of hotel was great...right on beach and many restaurants in walking distance. But that was about it.
What I didn't like about the hotel most was the attitude of the staff. Not very nice...when checking in and checking out was not even greeted with a hello or smile...just very unfriendly. Housekeeping was not too pleasant either as when passing by in hallways in morning, they were very unfriendly and unhappy looking. One day did not even change our sheets, even when we didn't have the little card anywhere near the bed. The room was just average, not new but not old...some stains on carpet...all in all clean, but nothing to write home about.
I wouldn't stay again, especially not for the price.
Condo with hotel amenities
Last summer we vacationed at the Clarion Hotel and Condos. My husband and I with our 2 teenagers had a 2 bedroom condo adjoining the hotel with all the facilities available to us. My Mother and Aunt had a Cabana loft suite on the indoor pool of the hotel. We were all extremely satisfied with our accomodations and the hotel itself. Maybe I should keep this to myself, as we would like to get reservations this summer. The condos are not those super hi-rise (only about 10 floors) and each one has a balcony w/ table & chairs overlooking the beach & the front door opens to the street side. It provided a wonderful breeze through our unit to open the balcony door and 2nd bedroom window. The condo was clean, big and provided all the amenities of home; full kitchen, laundry, 2 bathrooms, living room, dinig area and 3 tv's. There was also an indoor pool at the condos. but we never used it as the beach was so easy to access. AT the hotel a band came out on the deck in the afternoon and you could get burgers and drinks at the outdoor bar/restaurant. The cafe/bar was nice around the hotel pool and the formal restaurant was excellent. There was entertainment after dinner and we didn't have to leave the property if we didn't want to. This resort is highly under rated and is a wonderful place to stay.
The Clarion is one of the better choices among Ocean City accomodations. The rooms are clean and relatively spacious. The bthrooms are nice, and there was plenty of hot water. The staff was very friendly and accomodating! You can get great deals here in the off-season!
TripAdvisor Reviews Clarion Resort Fontainebleau Hotel Ocean City
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