Beach Quarters Resort
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Historical Traveler Reviews Beach Quarters Resort Virginia Beach
Better Service at Super 8 Motel
I stayed at the Clarion Resort this past weekend, 8/8-8/11, and it was the worst service my family and I have ever experienced. We were first told that out check out date & time was ten o'clock saturday morning and we had just checked in friday night. We were placed in someone's timeshare and was told that we had to move 6 people to a smaller room.
The tub was backed up and the telephone in the bedroom didn't work. If this is what they plan on continuing to offer they ought to consider reducing their prices.
Clarion Beach Resort
Stayed at the Clarion for a week in July '03. It has a great location on the boardwalk and the view from the 8th floor was wonderful. We had the 2 room suite w/kitchenett. Everything was okay, but as with all of the hotels there, it seems they squeeze things as tight as possible. The bathrooms are very tight, and the parking garage couldn't be any tighter. Don't take a big car or you won't be able to get around the corners in the garage. I noticed other hotel garages looked the same. The hotel doesn't have any restaurants at all, which seemed strange. We'd go next door to the breakfast buffet. We got there at 6pm after travelling for 10 hours and our room wasn't ready. We had to wait in the lobby for 30 minutes, and then they gave us a room on the first floor, walking straight out to the boardwalk. This didn't work because everyone walking by looked in our room. The next day we moved up to the 8th floor, but only after complaining alot. All in all, it was a good trip and the Clarion is probably as good as any.
Terrible, don't stay here!
We just recently returned from a stay at this hotel. (July 2003) First of all, the room was not as it was pictured in the brochure. The layout was accurate, but the brochure shows a room that appears new. It was not. The room was worn out. The sofa and carpet were disgusting. They were painting, putting up new doors, some of which was going on right outside our door. This was 4th of July. It was very chaotic. I don't know why they chose this busy month for repairs. The day of July 4th they ran out of parking in the garage and when we asked where we could park, they said we were on our own. My husband had to park several blocks away and was charged $30.00. When we asked if they would reimburse us, the manager practically laughed in our face. The garage has narrow spaces and turns. We scratched the rear of our van making a turn. I think you can find a better hotel for the money. We thougt it was overpriced for what we got. Turtle Cay across the street looks very nice! Take my advice, KEEP SEARCHING!
Great off season
I have been going to Va beach since 1975 and have stayed at a good number of the hotels there. I last stayed at the Clarion Super Bowl weekend 2002. The accomodations were very nice particiularly compared to alot of the other oceanfront hotels. We had a 2 room suite which intially had a heat problem but was corrected with 1 phone call, plenty of fresh towels and excellent service. I would recommend although I agree the fee for the exercise room is ridiculous.
Clarion Resort only as my last resort!
Wish I had found this review site before booking my first stay at Clarion REsort! Won't be fooled again. In addition to many of the complaints and negative experiences described by others I found the whole operation to be what I can only describe as "sleazy." We were misled re: use of spa facilities - - nowhere do their ads indicate an additional $10/per person per day user fee to use spa facility (even in AAA listing). Throughout my 4 day, 3 night stay 3/20-3/23/03, I was informed that their was no one available that could help resolve my complaints and concerns. Regarding the surprise spa costs, the front desk repeatedly informed me that nothing could be done about it, "even owners have to pay," and "eight out of ten times the fee will not be waived" (????). Given that no manager or supervisor ever contacted me, I'm guessing that eight out of ten guests just refused to pay at check out. As a "Choice Priveleges" member I am supposed to benefit from late check out time of 2:00 pm if requested prior to regular check out time. I called the night before, was informed anything later than 11 am was out of the question AND I can count on being charged an extra day if we leave even one minute later. (Posted check out 10 am). I accepted the 1 hour extention. At 9:55, while my companion and I were loading up the car, our key card was disabled so we are locked out of our room! It was painfully clear to me that the management/owners of this "Golden Key Property" is concerned ONLY with selling time shares. Indeed the only time we were contacted by ANYONE at the "resort" during our stay was when we were awakened by a phone call early our first morning there inviting us to attend a 90 minute presentation for their timeshares in exchange for $50. As with a previous reviewer, I could go on, but I won't. I am convinced that the poor treatment of "renters" (yes, that's what we were referred to as vs. "owners") starts at te have paid anywhere else on the oceanfront at VA Beach for this time of year. I was so excited about staying in such deluxe accomodations that my across the board crummy experience there was all the more distressing. So Beware of the "Golden Key" properties. As a frequent and year-round beach loving visitor I am grateful that Virginia Beach has so many friendly, dependable, pleasant, and less expensive places to choose from. I shan't stray again from the tried and true hotel/motels of yore. Anything referred to as a "property" I will view as suspect and avoid whenever possible. P.S. sorry to be "anonymous" but it feels a bit risky to open my computer to persons unknown under these circumstances . . .
If you want fresh towels and your room cleaned, don't stay here.
I agree wholeheartedly with the other reviewers who recommend avoiding this hotel. We have experienced the worst service I have ever received on two occasions. The first was for a weekend in December 2001, when the fire alarm went off continuously in the wee hours of Sunday morning, and we eventually had to evacuate, spending 1 1/2 hours outside in the chilly air and then some more time in the hotel lobby. Nothing was done to accomodate guests who had been displaced, and the next morning, none of the staff apologized or even mentioned it. When we did, staff was rude and hostile. Most recently stayed there March 9-10, 2003. We got in late and put a do not disturb sign on the door, but were still woken up at 9:30 the next morning when housekeeping called to see if we wanted cleaning. We said not at this time. When we went out to lunch, we asked the concierge to arrange for room cleaning while we were out. We returned at 3:00 to a dirty room with no clean towels. When we went out at 5:30 for dinner, we called to request at least some fresh towels, and were told our room would be cleaned. It was not. We called again at 11:30 to ask for fresh towels, but were told they didn't have any. They later called back saying they had towels, but it was too late, we had already used the dirty wet ones. When we raised this issue on check-out, we were told our requests for room cleaning had never been "noted in the system." and nothing could be done about it. I also agree that the $1.00 safe charge (if you don't use it) is an outrage. It's clear that management is unresponsive, since they have all these negative reviews and yet there is no improvement. Bottom line is, stay ANYWHERE but here.
A good experience
Stayed two nights at this hotel in November. Liked it enough to be going back for a week in March. All personel were very helpful and friendly.
Very nice Hotel
I recently stayed at the very same hotel that the other two people were complaining about. I must say that it is a very nice hotel. It was very clean and all of the front desk staff, including the concierge, was very helpful. The concierge even helped me get a promotion for a free dinner at Mahi Mah's (Awesome seafood) next door, even though the promotion started two days after I checked in and should have only been available to walk-ins. The oceanfront room was very clean and all of the door locks worked including the one to the balcony! The people that wrote the negative reviews about this place must have been intentionally giving the hotel a bad name. The safe was not hard to use at all. The only thing you need to use it is a BRAIN!!.... maybe reading the easy to follow directions right on the front of the safe would have helped! I highly recommend this hotel.
I Second That!
I second the opinion that this was the worst hotel stay I've ever experienced. Here are some of my personal disasters:
1. Dirty towel on our dining table when we arrived.
2. What we were told would be a full size crib was actually smaller than a pack and play (which I would have brought along had I known.)
3. They put us (family with toddler) in a room surrounded by twenty-somethings slamming doors and partying on the balconies. They did relocate us to a quieter part of the hotel the next day but the move was poorly coordinated. Also, their customer service during the entire fiasco was poor at best!!
4. Room # 2's door / lock was broken. Sliding the key and trying to hit the handle to see if the door would open was like playing "russian roulette". When we brought this to their attention, they claimed we didn't know how to work the door / lock (even though we never had a problem with room # 1.)
5. After the move to room 2, we asked 3 times for the outdoor chairs for our patio before we were told that they were "on order" and they wouldn't arrive until after our stay was over! There were no other plastic resin chairs to be found anywhere in the hotel.
6. The hotel was under construction during our stay and they didn't make us aware of this fact upon check in nor after as a matter of courtesy. During the afternoons, our exterior walls were being jack hammered!! This made for a pleasant napping environment for our 2 year old daughter!!
7. $1 per day for a safe that I never used, nor could figure out how to use.
8. All lights in the room dimmed whenever the refrigerator compressor kicked in.
9. One of the phones didn't work!
10. Exterior doors to the boardwalk/beach area were broken from key access and had been blocked open with chairs! (Real secure!)
11. Extremely tight parking garage. I scraped my rental car on the last day there.
12. I could go on but won't..... DO NOT STAY THIS HOTEL!!!!!
Worst Hotel Stay Ever
Some complaints that I have:
1.The toilet was stopped up when I checked in.
2.Lamp in the room was not plugged in.
3.The clock radio turned off when the light switch was turned off.
4.Their was a mandatory charge for the room safe that did not have any instructions how to operate it, nor when the front desk was asked was any one available that was knowledgeable concerning its operation.
5.After numerous requests and four attempts to repair the heater for the room the temperature managed to get up to a high of 70 degrees just as I was checking out.
6.The front desk was rude when called and asked for a wake up call.
7. Maintenance workers in the parking garage unnecessarily restricted the ability to access the garage.
TripAdvisor Reviews Beach Quarters Resort Virginia Beach
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