Chateau Resort & Conference Center
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Historical Traveler Reviews Chateau Resort & Conference Center Tannersville
I should've known
I should've known it was a bad sign when the person in charge of the seasonal packages never returned a phone call!!! I called repeatedly about the Golf Package, not once did John head of that department ever call back.
As for this past weekend? Well if you like to spend $150 a night for a room with two hard slabs and the worst pillows ever this is the place. For $150 you get a room facing the parking lot, bed sheets that never stay on the bed, noises everywhere, and not the cleanest looking room. No meals are included; I guess they figure with the highly chlorinated pool it is worth the cost. The hot tub is just a kiddie pool with jets. I'm only 5' 9" and it was only knee deep! And the fumes so bad I wound up coughing my head off and NO I do not have asthma.
The restaurant there was decent, although only for dinner and only when not buffet. The waiters are a bit slow...ok real slow but friendly. It was the cost for breakfast buffet that got me. $12 per adult, $6 for kids will get you stale French toast and an omelet. The omelet was good but the rest was just plain old bad. You can hit a Perkins down the road, get better food better service for half the price.
I won't be back, I won't do the golf package and I will recommend that no one else stay there. I saw a Ramada Inn down the road with breakfast included I'll try there next.
Could use a makeover
We just returned from a long weekend (President's Day) of skiing at Camelback. Our intent was to enjoy skiing and then relax in deluxe accomodations. Well, the skiing was good but the accomodations were definitely not deluxe. To be fair, the room was just adequate. The mattress was just bearable with the exception of the bottom sheet continually riding off the corner. The entire room was more like an older motel room. The heater had no adjustable thermostat and the only way to regulate the temparature was to turn the heat on and off. The bathroom was just ok, nothing was wrong with and it was clean, as was the room. There was a vanity area outside of the bathroom which would have been very nice if it had had some lighting! I have never, ever, seen a vanity without some sort of lighting. The staff was very nice, especially when I had to return to the desk several times to have both key cards redone because they no longer opened our door. We only used the restaurant for the breakfast buffet one morning. The buffet was, once again, just ok.
Other members of our party had accomodations at a local Days Inn and when we compared rooms, the Days Inn won by a slim margin.
The Chateau was not a bitter disappointment but it was a disappointment.
Great Facility... but you gotta know...
A stay at this hotel, really should be a required assignment for any graduate of the Cornell (or other) School of Hotel Management. You see, the management of this hotel is across the board, just lousy. It is so consistently terrible that if you bear this in mind, you will have a WONDERFUL stay.
I have stayed here at least 4 times, all with my kids or kids and friends. I can't imagine that the service would meet with my travel finicky husband. But the facility is really quite lovely. The dining room has a beautiful, full glass wall and sweeping view of well managed Camelback Mountain. (This is a very nice mid level mountain. It is NOT Killington or Colorado.) This is the Poconos folks.
We always opt for a room with double beds, balcony and view of the mountain. I have never had rooms that were NOT perfectly clean. And I DEMAND this in a hotel. (The first time we stayed here, we had a suite, with a room that we laughed about, cause the walls were covered in that notorious Pocono RUG. All that was missing was the champagne bath tub.) An in room safe is provided. And yes, rooms are cheaper mid week than say weekends and holidays, so always check. Differing rates would equate with the inconsistent management. I have interviewed workers here and it is simply that the pay is not great, so it is difficult to keep consistent help.
Tips to making a stay at this hotel work for you:
Keep your reservation confirmation with you when checking in. Be prepared to NOT have your room ready, so pop in on your way to the ski slopes, or prior to a meal, and let them know you have arrived. There are very nice luggage trolleys that "YOU" must wheel out to your car and then onto your room. It is nice to have this convenience, but you might have to look through the hallways on upper floors, if you don't see one waiting for you in the lobby. Remember to unload luggage in your room and place back in the hall, as a courtesy to others. Don't seriously consider ordering room service, the wait could well be untenable. The breakfast buffet (likely the only option) is a tad expensive in that there are likely only a couple of items that will meet with a discriminating standard. But you will find these items.
Lunch & dinner are a treat at this hotel, especially if you have a table with a view of the mountain. The food is fine and reasonably priced.
During off peak days and weeks, the pool heater may be turned down a bit low. Check in the morning to see if water temperature meets your standards, if not, politely, speak to management and ask that heater be turned up. A new Hot Tub was recently installed (by hotel maintenance man) to save the Resort money. I was told by a fellow repeat guest, that this gentleman was not rewarded in any way for such really expert efforts, which is unfortunate. It is a small, HOT, hot tub, beautifully installed and a great improvement over the bigger, less than pleasant previous hot tub. The high temperature keeps the volume of users down.... The pool is serviceable but smallish and gets even smaller with a lot of use. But you can figure out when there will be less folks and use it then. There are several pieces of equipment in the exercise room and a very nice game room which my kids have always enjoyed scampering off to, while I have enjoyed a quiet after dinner drink in the dining room, watching skiers go kerplunk on the black diamonds.
Should I get a job writing Hotel Reviews or what? Do enjoy this fun Hotel.
Should be torn down
I stayed at the hotel on Oct. 11. There was a dead bug in my bed and a live bug in the bathroom sink. The heater in the room smelled so bad that I could not leave it on for more that 1 min. There were at least 3 extension cords being used in the room. Also when I checked in I had to present a credit card even though I had paid for the room in advance. My copy of the express check out showed them charging me 1.00 for safe warranty, .06 for state tax, .75 for phone access, which I never used, and another .05 for state tax. That comes to 1.86 but I was charged 20.00 on my credit card. This place should be torn down.
horrible, horrible, horrible. ongoing construction.
more like a motel than resort. only thing good was the view of the mountain in back. stay at the stroudsmoor in stroudsburg pa for $20 more.
what a rip off
My wife and I found the hotel to be very nice. we arrived a few hours before the 4pm check-in, and our room wasn't ready. Instead of having us wait around, the associate managed to find us another room that was ready. It was a very nice room with a small terrce and a view of the lake. Very peaceful.
Our package did not include a meal, but there were plenty of places to eat in town, including the Barley Creek Brewery, where we had not only great beer, but the best seafood meal ever!
I was a bit concerned, that while we were there, I found one of those local tourist magazines, which advertized a lower price for a room at this hotel, along with a meal. Couldn't understand that. I'd suggest if you go here, definitely ask them about packages with meals. There was no mention of this on their website either.
Otherwise, a very nice place and I would definitely suggest it's worth the trip.
staff was rude
everyone in our group chged different price for same rooms no excuse given
breakfast buffet is a scam they will not tell you 2 different prices for different sides of room until bill comes
i person had lve wires oming fom ac unit in room
light bulbs burned out
pool dirty and smallhot tub had green water all 4 days
all excercie equip was broken whole stay
More like a motel
The room was very small and old. My room look out to the parking lot.
Breakfast buffet was ok, with a omelet buffer.
Overpriced and very dismal. The rooms were dingy and noisy. Beds were uncomfortable although the view from the window of the suite was nice.
More of a motel than a resort. Pool is very small and the workout room is not worth it.
Loved the atmoshere and location
This was a nice hotel... The suite we stayed in was recently renovated and was very comfortable although it was a little pricy ($279.00 per night). The best thing about the hotel was the atmosphere and location which offered fantastic views...it was right at the base of Camelback Mountain. The skiing could have been better... slops were for beginners only. But overall we had a great experience.
TripAdvisor Reviews Chateau Resort & Conference Center Tannersville
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Lots of love
Caroline & Les xxx
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