Needs better customer sevice!

Lost my numbered, recorded gift certificate for this hotel 12/04; was told "it's like a Walmart gift card", can't be replaced. Phone tag, then run around by the "revenue manager" (desk phone employees were nice, though) who finally agreed to do me a favor and "re-issue" the certificate for fee of $25, even though I was booking right then. Penny-wise, pound-foolish -- as I resolved never to get my wife another anniversary getaway at a Hammons property. Still, one of the only upscale hotels in Branson area, and they know it. Managerial needs to take a lesson from the Disney resorts in people skills!

Chateau on the lake in the winter

Great place enjoyed it a lot, very clean and the view is awsome! We live down the street in Springdale AR. and look for good deals on their homepage, but even at full price if you want to do nothing for a few days in a four star hotel in the winter, Branson is the place. Nothing is open and it is very quiet, with very few employees, but that is expected in the winter in a summer town. It will be slow, but the food is good the 10 employees that are working are very nice, and most important there is not a line to be seen. Try the IMAX...get a discount from the web page and them you can return your ticket to go to the next one for half price.

Unhappy traveler

would not recommend this hotel. yeah, it looks pretty & yeah it's near the lake, but as far as the staff & office personell forget it. nothing but snotty attitude & the feeling everything is an inconvenience, not to mentioned overpriced. save your $$ & go somewhere it's appreciated.

Great Hotel

Spent 3nts on Dec. 9, 10, 11 2004 at the Chateau. Hotel is beautiful and was decorated to the hilt for the holidays. Staff was very gracious. Be sure to ask for a lake view room. We didn't have a choice as the hotel was almost sold out two weeks before our trip and we got stuck with a view of a rooftop below us. The room itself was large and appointed very well. Only problem was the bathtub, shower combination. The tub is as small as you can get and with the soft water gets really slick when taking a shower. No mat or anything in the tub so you had to hold on for dear life not to fall. Main restaurant was "OK". Wife had smoked chicken which was excellent except for the sauce on the side which everyone at the table agreed was the worst thing they ever tasted. I had a lumb crab tower which was mostly a salmon and bread filler. Other couple both had lasagna and rated it excellent. Valet parking is $12 a day which they don't tell you until you check out. Location is about 15 minutes from everything and is worth it to stay out on the lake and not on the strip. Even Mickey Rooney came in to eat while we were there. Overall, two thumbs up.

Highly recommended!

Beautifully decorated for the holidays! Service was well above average. Went above and beyond to welcome a 4-year-old and a 7-year-old with extra touches such as a complimentary little beenie baby. Carolers in the lobby. Indoor pool was perfect. If anything was lacking it was the menu choices at the Atrium Cafe. Ambassador room with balcony overlooking the lake is highly recommended. Housekeeping staff took very good care of us.

Best hotel in Branson at least that is what I thought

The hotel was very lovely but there were somethings that I would change. They had valet parking but acted like they would rather we parked our car ourselves. The point to this is if they offered the service then they should have provided it. The swimming pool was very nice but the service for the bar was very confusing because one time they would just put it on your room tab and another time they would ask for cash. The resturants were very nice but the prices are very high and you don't get the amount or quality that you pay for. The movie theater was very nice touch that I have never seen at any other hotel.

The best of Branson

This was terrific place. The hotel is very nice with a terrific view of the lake. Moreover, the staff was very responsive and friendly. My family had a terrific time.

Best of the wurst

The hotel occupies a lovely setting on the lake. The exterior styling

is ugly and pretentious and detracts from its surroundings (I guess

that makes it fit in with the rest of thecommunity) but the room we

occupied was spacious, tastefully decorated, and comfortable, although

poorly lit. Parking is convenient and adequate. The bar, pool, gym, and

meeting rooms were well equipped and inviting.The personel were

friendly and accommodating.

Since Branson in lacking, as best I can tell, in good restaurants other than the usual franchised eateries, I had hoped for a pleasant dining experience at the Chateau Grill. The prices on the menu were daunting ($20 t0 $40 for ala carte entrees), but I hoped to be compensated with with good food. Unfortunately the quality was not commensurate with the expense.

This was my first visit to Branson, which appears to be basically a

monument erected to banality, but if that's your cup of tea the Chateau

is probably the best place to stay.

Ultimate Embassy Suites -- but no free breakfast

This is the crown jewel of John Q. Hammons who made many $$$ building Embassy Suites and Holiday Inns. That background shows as it's really just an Embassy Suites kicked up a couple of notches. Nice property, though the French "Chateau" hype is misleading. Interior decor is more arts & crafts than French. Only French touch I saw was the mansard roof, but McDonald's has those and no one claims it's French. Our "ambassador suite" was exactly the same layout of a typical Embassy Suites room though with nicer finishes (e.g., granite, berber carpet).

Good programs for kids and free movies in a 50 seat theater. Food was good but overpriced ($37 for steak and 4 "jumbo prawns" - actually average sized shrimp.) Nice pool, with playground for younger kids.

Added a daily $10 "resort fee" surcharge on top of room rate and tax for things such as coffee maker, morning paper, etc.

What a lovely place to be stranded

We went to Branson in February - a nice weekend away - to take in a couple of shows and to just enjoy the weekend. We ended up being 'snowed in'. The whole town shut down. We were grateful to be at the Chateau on the Lake Branson!What a lovely place to be stranded. The room overlooking the lake was exceptional. The staff was very friendly and helpful. (most spent the night also - they could not get home) and were still smiling early the next morning!They have their own movie theater (although movie selection is somewhat limited) Even the outdoor hot tub was in use - despite the snow!The Sunday brunch was extraordinary and we are planning another stay this Spring.Watch their web site for specials. Red Bud, IL